Product Support Engineer

Designation: Product Support engineer

Job Description:

• Trouble-shoot issues reported by global customers and prospects.
• Follow-up with customers and internal teams until a ticket gets resolved.
• Helping customers with their technical queries during pre-sales and post-sales.
• Document and track issues to closure through helpdesk.
• Preserve important inputs in repository taken from customer cases and update them in knowledge base.
• Update/maintain Application documentation
• Deliver product demos to global clients; capture and document additional requirements.
• Capture customer feedback and communicate it to team for improvements.
• Pre-release (UAT) testing of Application.
• Conduct product assessment activities such as performance tests.
• Monitor the Cloud services and maintain the upkeep of all Cloud systems.
• Analyze logs, run MySQL queries, and use scripting to troubleshoot system behaviour.
• Manage VPN Firewall to ensure secure remote access for employees.
• Maintain and administer FTP servers to facilitate file transfer operations.
• Handle NAS Management for efficient storage and data retrieval.
• Utilize Zoho-desk for customer support.
• Handle Stream Repository Management to organize and manage multimedia content.
• Coordinate with Engineering/DevOps for bug fixes, escalations, and production incidents.
• Conduct System Administration tasks to maintain workstations health.
• Manage Network Administration tasks to ensure network reliability and performance.

Skills Required

• Operating Systems: Proficiency in various operating systems such as Windows, Linux.
• Excellent problem-solving skills and attention to detail.
• Knowledge of SQL.
• Networking: Understanding of networking concepts like TCP/IP, DNS, DHCP, VPN, LAN/WAN, routing, access points and switching.
• Understanding of network security principles and best practices.
• Knowledge of firewall technologies.
• Cloud Computing: Basic understanding of cloud platforms like AWS, Azure, or Google Cloud.
• Scripting: Basic scripting skills in languages like Python, Bash, or PowerShell for automation and troubleshooting tasks.
• Strong verbal and written communication skills. Good command on English.
• Willing to work in any shift as we will be providing 24x7 support.

Qualification:

• BE/B.Tech, ME/ M.Tech from reputed engineering colleges

Experience: 0 - 2 Year

Location: Noida, Sec-68

Website: www.veneratech.com

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Application Question(s):

• Please mention your expected CTC.
• Please provide your academic score:

10th -
12th - B.E. / B. Tech. - M.E. / M. Tech. -

• Are you comfortable with Job Location (Noida)?
• Notice Period required to join?
• Please provide your Current CTC.

Work Location: In person