Role Overview: As a key player in the Customer Support team, you will work under the Customer Support Manager, troubleshooting complex technical issues, and collaborating closely with engineering and service delivery teams. You’ll combine technical expertise with excellent customer service, making you a vital part of our support operations. A degree in Computer Science/Engineering and strong communication skills are preferred. Candidates must be fluent in English, quick learners, positive-minded, and willing to travel. Key Responsibilities: Follow system support guidelines and prioritize faults to meet SLAs. Investigate/reproduce system/network issues. Lead Root Cause Analysis reports post-event. Execute system configuration changes within given access rights and approval. Handle and clear assigned Trouble Tickets. Provide technical expertise and assist in documentation. Participate in technical discussions to improve network performance. Handle second-level service problem restoration and emergencies. Analyze traffic, tune solutions, and present results to customers/account managers. Create knowledge base articles and develop feedback mechanisms. Collaborate with other Technical Support Engineers and share best practices. Essential Skills/Qualifications: Telecom support experience preferred; product support experience is a plus. Scientific degree with 2-8 years of technical support experience in software/telecom. Strong Unix/Linux administration and troubleshooting skills. Expertise in TCP/IP, networking (OSI layers 2-7), and network analysis (Wireshark, tcpdump, etc.). Linux System Administration/DevOps with deployment and automation emphasis. Experience with SQL, RDBMS, LDAP, Public/Private Clouds, and Virtualization (AWS, OpenStack, VMWare). Understanding of CI/CD, Ansible, Jenkins, and DevOps concepts. Excellent communication and interpersonal skills with a problem-solving mindset. What we can offer you: Hybrid working Model. The opportunity to work with a Industry Leading organisation and the forefront of telecommunication security industry where a great performance is quickly recognized. Competitive Salary Paid health care plan(General Insurance, Term life cover, Accidental Insurance and Travel Insurance) Company Bonus Scheme A few final details Full time/40 hours per week Location: Pune Expected start date: Immediately Enea is an equal opportunities employer. About Enea We are a world-leading specialist in advanced telecom and cybersecurity software with a vision to make the world's communications safer and more efficient. Our solutions connect, optimize, and protect communications between companies, people, devices, and things worldwide. We are present in over 80 markets and billions of people rely on our technology daily when they connect to mobile networks or use the Internet. Show more Show less

Role Overview As a key member of our Customer Support team, reporting to the Customer Support Manager, you'll play a vital role in our 24/7 support operations. Your responsibilities include resolving complex issues with innovative solutions and collaborating closely with engineering and service delivery teams. We seek someone who is technically skilled, quick to learn, and able to combine technical expertise with strong customer engagement. A degree in computer science or engineering is preferred, along with excellent communication skills. A positive attitude, eagerness to learn, fluency in English, and a willingness to travel are essential for this role. Core Role Responsibilities: Understand Customer Needs: Align with business objectives and address customer requirements. Incident Management: Handle incidents within SLAs, including troubleshooting, diagnosing, and resolving platform issues. System Support: Follow system support guidelines, reproduce faults, and coordinate with relevant teams for resolution. Reporting: Lead the development of post-event root cause analysis reports. System Changes: Implement configuration changes as per access rights and approvals. Network Performance: Engage in technical discussions to enhance network performance and suggest improvements. Knowledge Sharing: Collaborate with support team members, share best practices, and create knowledge base articles. Feedback Mechanisms: Develop and use feedback to prevent future support issues. Complex Problem Solving: Address complex problems with innovative solutions. Traffic Analysis: Analyse traffic, tune solutions for security, and present reports to customers or account managers. Preferred Experience and Knowledge: Experience: 3 to 6 years. Education: B.Tech/BE in IT, Computers, or Electronics & Communications. Telecom Experience: VAS/DATA system operations, maintenance, and mobile networks (GSM, GPRS, UMTS). Technical Knowledge: Messaging: SMSC, SMS, SMPP, RCS, MMS, SIP. Signalling: SS7, Diameter, GTP-C, 5G. Tools: Kafka, ElasticSearch, Kibana, SQL, REST API, Consul, Nginx, haproxy, Grafana, Prometheus. Scripting and Networking: Linux commands, Shell/Python scripting, TCP/IP, routing, switching, BGP, BFD. Skills: Troubleshooting, communication, presentation, reporting, analysis, and interpersonal skills. Other: Knowledge of Linux OS, MySQL, Kubernetes, Docker, AWS, Azure; experience with ticketing systems. What We Can Offer You: Hybrid Working Model: Flexibility to work from both office and home. Industry Leadership: Work with a leading organization in telecommunication security, where great performance is recognized. Competitive Salary: Attractive compensation package. Paid Time Off: 20 days of PTO, increasing to 25 days with length of service. Health Benefits: Comprehensive healthcare plan, including general insurance, term life cover, accidental insurance, and travel insurance. Bonus Scheme: Opportunity to earn company bonuses. Learning Opportunities: Free access to various learning platforms. A Few Final Details: Employment Type: Full-time, 37.5 hours per week. Location: Hyderabad, with potential travel as needed. Start Date: Immediate. Shift Work: Some night and weekend shifts required. Equal Opportunity Employer: Enea is committed to diversity and inclusion. About Enea We are a world-leading specialist in advanced telecom and cybersecurity software with a vision to make the world's communications safer and more efficient. Our solutions connect, optimize and protect communications between companies, people, devices and things worldwide. We are present in over 80 markets and billions of people rely on our technology every day when they connect to mobile networks or use the Internet. Enea is headquartered in Stockholm, Sweden and is listed on NASDAQ Stockholm.

Ready to make a difference and grow in a role that values your skills and creativity? As a Professional Services Consultant with our EMEA Global Services team, you’ll play a key role in delivering cutting-edge Traffic Management solutions that drive success for our customers. If you’re excited about using your expertise to solve complex challenges in a dynamic, supportive environment, we’d love to have you on our team! Role Overview: As a Professional Services Consultant with our EMEA Global Services team, you’ll have the exciting opportunity to lead customer implementations in the fast-paced mobile data field. Your expertise will be key to managing tasks, gathering insights, and ensuring projects are executed flawlessly, from start to finish. You’ll play an integral role in software implementations, delivering high-quality solutions on time and within budget. Joining our team means you’ll work in a collaborative and supportive environment where your skills and ideas are valued. You'll have the chance to grow, expand your expertise, and directly contribute to the success of both our customers and ENEA. It’s an opportunity to make a real impact, all while being part of a team that empowers and inspires. Key Responsibilities: Lead Professional Services Projects: Take the lead in implementing Enea’s cutting- edge Traffic Management Software Solutions at customer sites across Europe, the Middle East, and Africa, with travel flexibility (estimated 30-50%). Collaborative Teamwork: Partner with diverse teams across Engineering, Customer Support, and Sales to ensure smooth project execution, sharing your insights to help the team thrive together. Problem Solving & Support: Use your expertise to troubleshoot and resolve project issues, collaborating with team members to find the best solutions and keep projects on track. Ongoing Learning & Growth: Continuously build your technical knowledge of Enea’s Traffic Management software and stay at the forefront of key technologies like OS, Networking, and Virtualization. Knowledge Sharing & Mentorship: Share your expertise with peers, contribute to post-project analysis, and foster an environment of ongoing learning and growth within the team. Drive Project Success: Deliver projects on time, within budget, and to the highest standards, ensuring customer satisfaction while maintaining professionalism and technical excellence. Qualifications: Bachelor’s degree in computer science or a related field – We value your educational background and the knowledge you bring to the table! Experience in Linux systems administration (CentOS/RedHat) with a focus on high availability – If you enjoy working with stable and scalable systems, this is for you. Strong understanding of TCP/IP and networking fundamentals – You’ll use your expertise to design and troubleshoot networks, ensuring smooth and efficient performance. Experience with network troubleshooting tools – If you love solving complex issues and improving systems, you’ll enjoy this aspect of the role. Scripting skills (Shell, Perl, Python, etc.) – You have the ability to automate tasks and create efficient solutions. Familiarity with Server Virtualization and Containerization technologies (Openstack, VMware, Kubernetes, OpenShift) – perfect for someone eager to expand their expertise in cutting-edge technologies and drive innovation. Willingness to travel (up to 50%) – If you enjoy working with diverse teams and clients across the region, this role offers exciting travel opportunities! Proven problem-solving skills under pressure – You’ll thrive in a fast-paced environment, tackling challenges head-on and delivering solutions on time. Fluent in English – You’ll communicate effectively with teams and customers around the world. Key Skills & Competence: Customer Focused: You’re passionate about understanding customer needs and delivering solutions that exceed their expectations. Team player with excellent communication skills: Collaboration is key. You’ll work with cross-functional teams, making sure everyone’s on the same page Self-starter with a passion for learning: You’re proactive, adaptable, and eager to expand your knowledge and skills. Problem Solving: You excel at tackling challenges with creativity and teamwork, finding effective solutions with confidence." Communication skills: You communicate clearly and confidently, ensuring everyone stays aligned and informed. What We Can Offer You: Flexible hybrid work: A flexible hybrid work model that supports a healthy work-life balance. Collaborative environment: A dynamic, globally connected team culture that fosters engagement in cybersecurity initiatives and cross-regional projects. Inclusive culture: A diverse and inclusive workplace that values your voice and promotes mutual respect and collaboration. Competitive compensation: A competitive salary and region-specific benefits. Ongoing learning and career development: Continuous learning opportunities and clearly defined pathways for professional growth across the organization About Enea We are a world-leading specialist in advanced telecom and cybersecurity software with a vision to make the world's communications safer and more efficient. Our solutions connect, optimize and protect communications between companies, people, devices and things worldwide. We are present in over 80 markets and billions of people rely on our technology every day when they connect to mobile networks or use the Internet. Enea is headquartered in Stockholm, Sweden and is listed on NASDAQ Stockholm.

Role Overview: As a key player in the Customer Support team, you will work under the Customer Support Manager, troubleshooting complex technical issues, and collaborating closely with engineering and service delivery teams. You’ll combine technical expertise with excellent customer service, making you a vital part of our support operations. A degree in Computer Science/Engineering and strong communication skills are preferred. Candidates must be fluent in English, quick learners, positive-minded, and willing to travel. Key Responsibilities: Follow system support guidelines and prioritize faults to meet SLAs. Investigate/reproduce system/network issues. Lead Root Cause Analysis reports post-event. Execute system configuration changes within given access rights and approval. Handle and clear assigned Trouble Tickets. Provide technical expertise and assist in documentation. Participate in technical discussions to improve network performance. Handle second-level service problem restoration and emergencies. Analyze traffic, tune solutions, and present results to customers/account managers. Create knowledge base articles and develop feedback mechanisms. Collaborate with other Technical Support Engineers and share best practices. Essential Skills/Qualifications: Telecom support experience preferred; product support experience is a plus. Scientific degree with 2-8 years of technical support experience in software/telecom. Strong Unix/Linux administration and troubleshooting skills. Expertise in TCP/IP, networking (OSI layers 2-7), and network analysis (Wireshark, tcpdump, etc.). Linux System Administration/DevOps with deployment and automation emphasis. Experience with SQL, RDBMS, LDAP, Public/Private Clouds, and Virtualization (AWS, OpenStack, VMWare). Understanding of CI/CD, Ansible, Jenkins, and DevOps concepts. Excellent communication and interpersonal skills with a problem-solving mindset. What we can offer you: Hybrid working Model. The opportunity to work with a Industry Leading organisation and the forefront of telecommunication security industry where a great performance is quickly recognized. Competitive Salary Paid health care plan(General Insurance, Term life cover, Accidental Insurance and Travel Insurance) Company Bonus Scheme A few final details Full time/40 hours per week Location: Pune Expected start date: Immediately Enea is an equal opportunities employer. About Enea We are a world-leading specialist in advanced telecom and cybersecurity software with a vision to make the world's communications safer and more efficient. Our solutions connect, optimize, and protect communications between companies, people, devices, and things worldwide. We are present in over 80 markets and billions of people rely on our technology daily when they connect to mobile networks or use the Internet.