Product Support Engineer

About BiteSpeed

Sequoia backed SaaS startup

3000+ Shopify brands

Read more about our mission and the story of commerce here-

https://www.notion.so/bitespeed/BiteSpeed-s-Mission-the-Future-of-Commerce-b3cf14a080d94654ba46693c8cacd24f

Check out more about us here -

We’ve had some solid investors back us

• BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge-

  https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html

• E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge-

  https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece

• BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-

  https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414

About the role

highest level of support

We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up.

What you’ll do

• This role involves supporting customers facing

  technical/product

  level issues.

• Recording and

  segregating

  technical issues and product requests

  from customers and routing them to product team.

• Understanding

  roadblocks in product activation

  by watching videos of customers using the product and passing

  UI/UX suggestions

  to product team.

• You'll be

  chatting with e-commerce business owners

  globally (50+ countries)

  , understanding how they run their business & helping them setup our product to make them successful.

What makes you a good fit

• You care about creating a software

  service experience that parallels a Michelin star Italian restaurant.

• You

  genuinely like helping people

  and making them successful.

• You have a basic knowledge of

  SQL, JavaScript, Postman API testing

  and

  web debugging/analytics

  (not a hard requirement).

• Experience at an

  early stage SaaS startup

  would be a

  plus

  (this is not a hard requirement).

• You have a

  genuine interest in conversations

  with people from different backgrounds to learn about their lives.

Salary and Location

Location:

Expected CTC:

Our Way Of Life

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.

Our purpose is about why we’re here and what we care about:-

• Personal Transformation
• Wealth Creation
• Winning Together

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:-

• Go Above And Beyond
• Making Things Happen
• Say It Like It Is
• Progress Over Perfection
• Don’t Take Yourself Seriously, Take Your Work Seriously

Perks & Benefits

Small things we’ve done to ensure we take care of our wellness, learning & keep things fun:-

• Health Insurance -

  Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.

• Quarterly Off-sites -

  Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).

• Cult Fitness Membership -

  All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.

• Personal Development -

  We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.

• Salary In Advance -

  Trust first, by default. We pay out salaries in the first week of the month.

How to apply?

drop a personal note

Refer them to us

For any queries feel free to write to talent@bitespeed.co.