International Client Support Executive - Male Candidates (Night Shift)

Greetings From Saisystems Health!!!

Job overview:

Handling of customer support service offered through calls, emails, chats and online customer portal. Be a critical point of contact for the end users in products/services in order to resolve issues and requests at the first level. Mediate communication with the data and technical teams for the resolution as required

Responsibilities

• Case Management: Log, classify, evaluate, prioritize and assignment of voluminous customer enquiries and issues reported through calls, emails, chats and customer portal; Manage the case life cycle from triage to resolution within the agreed SLA, at highest accuracy levels.
• Issue and Request Management: Effective primary and secondary investigation of cases reported to achieve firsthand resolution; Fulfilment of client request within the scope of client operations; Manage internal communication with the resolver teams, provide active user notifications wherever required
• Customer Relationships: Respond promptly to all queries from customers, thus positively impacting customer experience; ensure a friendly, open, professional etiquette is maintained always; practice a strong customer-centric approach
• Performance: Meet defined service level agreement for response and resolution of requests and issues; Ensure expert product support service is offered that would allow positive customer satisfaction survey comments and ratings; Meet defined first-hand resolutions by excelling in the product knowledge
• Knowledge Management: Continuously up-skill on the product knowledge and related market topics; contribute to the knowledge management articles to the Service portal.

Required Level of Position (includes critical skills and experience):

• Minimum 2 Years of experience as part of Service Desk/ Application/Product Support team that involves co-ordination and interaction with business users via different mode of communication using a service desk tool/system.
• Good understanding of MS office tools
• General knowledge of the healthcare domain and specifically on healthcare related product experience is an added advantage.

Contact Person & Number : Mohammad Asif , 9342840498