Mandarin Language Expert

2 - 7 years

4 - 9 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Skills Required

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Overview:

Seller Outreach Executive

Key Responsibilities:

  • Conduct outbound voice calls and email communications/campaigns in Mandarin to onboard and engage sellers on the eCommerce platform.
  • Educate sellers about platform features, policies, promotions, and operational guidelines.
  • Identify and resolve seller concerns or roadblocks in collaboration with internal support teams.
  • Maintain accurate call/email logs and seller records in CRM systems.
  • Achieve daily/weekly outreach and conversion targets as defined by the client.
  • Share feedback from sellers to improve processes, tools, or outreach strategies.
  • Follow quality guidelines and scripts while ensuring a personalized experience.
  • Escalate complex issues to the relevant stakeholders for timely resolution.
  • Work closely with, on-site teams to implement changes and enhancements.
  • Create and present regular reports on key metrics, trends, and insights to stakeholders.

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Lumina Datamatics

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