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Description
Job Description Partner Integration Position Overview: The Techno Functional Associate will serve as the primary partner support contact for e-commerce sellers and their solution providers, focusing on API integration and troubleshooting. This role requires a blend of technical proficiency and client-facing skills to ensure seamless integration and exceptional support. Key Responsibilities: Partner Support: Act as the primary solution provider for sellers and their solution providers/SPOCs, addressing technical issues and concerns related to API integration. Communication: Engage with clients / sellers/ solution providers over multiple communication channels (phone, email, chat) to provide a world-class experience and achieve successful first-time resolution of issues. Technical Analysis: Analyze code and perform API integrations, ensuring smooth connectivity between e-commerce tools and other systems. Process Improvement: Identify and implement process improvements, develop internal documentation, and contribute to a collaborative team environment. Relationship Management: Establish and maintain productive working relationships with current and potential sellers/partners. Cross-functional Liaison: Work with departments such as Customer Service, Site Merchandising, Category Management, Technical Support, Investigations, and Payments to resolve issues and answer questions. Performance Metrics: Maintain high performance metrics including quality, productivity, first contact resolution, and attendance. Shift Timing: 9.30 pm t0 6.30 am. Key Responsibilities in Detail: API Integration and Troubleshooting: Maintain API integrations between e-commerce tools and other systems. Troubleshoot and resolve API integration issues promptly. Provide technical support to internal teams and external partners regarding API usage and integration. Document integration processes, technical specifications, and user guides. Solution Collaboration: Work closely with solution providers to understand their API capabilities and limitations. Liaise with sellers to understand their e-commerce tool requirements and provide tailored solutions. Continuous Improvement: Stay updated with the latest trends and best practices in API integration and e-commerce technologies. Recommend and implement improvements to enhance integration efficiency and performance. Preferred Candidate Profile: Techno Functional Associates with coding knowledge, neutral accent, good written and spoken communication skills in US English, and experience in client/seller interaction, particularly in the North American market. Qualifications: Experience: Relevant: Minimum of 2 year Client/Seller Facing: Minimum of 1 year. Technical Skills: Proficiency in programming languages such as C, C++, Java, HTML, JavaScript, SQL, and PeopleCode. Strong understanding of API integration and ability to maintain and troubleshoot API integrations between e-commerce tools and other systems. Soft Skills: Proficiency in US English, with excellent written and oral communication skills. Strong customer orientation, attention to detail, and adaptability to changing business needs. Proficiency in MS Office applications, specifically Excel, and familiarity with web browsers. Logical reasoning, data interpretation, and good data handling skills. Work Environment: Demonstrate the ability to work independently while utilizing client’s knowledge base resources, policies, and procedures. Contribute to a team environment while adhering to service level agreements for phone, email, and/or chat cases. By joining our team, you will play a critical role in ensuring the smooth integration of e-commerce tools, providing exceptional support, and driving continuous improvements to enhance our service offerings. Company Overview: Lumina Datamatics is a leading provider of content, technology, and commerce solutions to global publishers, eCommerce retailers, and enterprises. Leveraging its vast experience and expertise, Lumina Datamatics delivers end-to-end services that help clients streamline operations, improve efficiencies, and achieve better business outcomes. We are committed to fostering a diverse and inclusive workplace and encourage candidates from all backgrounds
