Proven hands-on experience with Agency Management Systems (AMS) such as EPIC, Applied TAM, AMS360, Ezlynx, PL Rater, and CSR24. Strong understanding of ACORD forms and certificates, including GL COI, Evidence of Insurance, Auto ID Cards, Cancellation Requests, ACORD 125 (General Application), 126 (General Liability), 130 (Workers' Compensation), and 140 (Property). Prior experience working with agencies, MGAs, or wholesalers (experience with carriers is not preferred at this time). Proficient in navigating carrier portals such as Travelers, AmTrust, Hartford, Progressive, Liberty Mutual, and Chubb. Solid knowledge of personal lines, including Homeowners, Personal Auto, and Umbrella policies. Experience in rating Homeowners coverage is a strong advantage. Clear understanding of key insurance terms such as Replacement Cost, Actual Cash Value, Wind Mitigation, 4-Point Inspections, MVRs, and Loss Runs.

[" Minimum 2 years of relevant experience in graphic design. Proficiency in CorelDRAW, Adobe Photoshop, Illustrator, After Effects, Premiere Pro, and related tools. Strong creative flair, versatility, conceptual thinking, and visual storytelling ability. Excellent communication skills with the ability to present and explain ideas clearly. Ability to work efficiently under tight deadlines with high attention to detail. Strong aesthetic sense and commitment to delivering high-quality designs. "," Performance-based attractive incentives. Weekly employee engagement activities. Structured career progression and professional growth opportunities "] Role & Responsibilities: Create a variety of digital and marketing creative assets (static and video) for websites, social media, and print materials. Understand creative requirements in collaboration with the content team and actively participate in brainstorming sessions. Develop concepts, graphics, layouts, and contribute to building the brands visual identity. Design and maintain visual brand collaterals across platforms. Oversee and coordinate on-site photography and videography activities.

Key Responsibilities: Financial Strategy and Planning: Develop and implement the organization's financial strategy, in line with the overall business objectives. Financial Reporting and Analysis: Prepare accurate and timely financial reports, including income statements, balance sheets, cash flow statements, and financial projections. Conduct financial analysis and provide insights to support decision-making processes. Budgeting and Forecasting: Lead the annual budgeting process, working closely with department heads to establish budgetary guidelines. Monitor financial performance against budget and provide variance analysis. Develop and maintain financial forecasting models. Risk Management: Identify and assess financial risks and implement strategies to mitigate them. Develop and maintain internal controls to safeguard the organization's assets and ensure compliance with regulations. Funding and Capital Management: Manage the organization's capital structure and liquidity. Explore funding opportunities and maintain relationships with investors, lenders, and financial institutions. Oversee cash flow management and optimize working capital. Financial Operations: Oversee day-to-day financial operations, including accounting, accounts payable and receivable, payroll, and tax compliance. Ensure accurate and timely recording of financial transactions and adherence to accounting principles. Compliance and Governance: Ensure compliance with financial regulations and reporting requirements. Stay updated on changes in accounting standards and financial regulations. Collaborate with auditors and oversee the audit process. Team Leadership: Provide leadership and guidance to the finance team. Foster a high-performance culture and promote professional development. Collaborate with other departments and executives to achieve organizational goals. Qualifications and Skills: Bachelor's degree in finance, accounting, economics, or a related field and MBA/CA or advanced degree in finance. Overall 5+ years proven experience as a Manager-Finance & Accounting or in a similar or senior financial management role (Candidate from ITES is preferred). Strong knowledge of financial principles, accounting standards, and financial regulations. Experience in financial planning, budgeting, and forecasting. Excellent analytical and problem-solving skills. Strong leadership abilities and experience in managing a team. Effective communication and presentation skills. Perks and Benefits Performance based attractive incentive Comprehensive skill development by intensive L&D program Exposure to work with international clients Weekly employee engagement activities Holistic career progress path policy for professional growth

. Net Developer: Technical Skills Required (To Guide Team & Remove Obstacles): 2-6 years experience in C#, ASP. Net Core, KnokoutJS, JavaScript(Essential), jQuery, Bootstrap, .NET Core, MS SQL/Oracle Experience working with PBM (Pharmacy Benefit Manager) tools understanding of pharmacy benefit workflows and integration. OOPS PL/SQL experts HTML, CSS, JavaScript, HTML5, CSS3 3-tier/n-tier Architecture Programming experienced Payment Gateway Integration familiars Self-Managed, Self-Responsible Quick Learner, Adaptive Good Researcher, Learning Desire Active Team Member, Optimistic Open to learning new technologies Willingness to put extra effort into meeting deadlines Very confident, Voracious reader of technical content Constantly honing his/her skills by both reading and tinkering Excellent Problem-solving skills Essential qualifications and skills: A bachelor's degree in any discipline from a recognized institute/ university or equivalent with a good academic track record. Degree holders in Computer Science Engineering/ Masters Degree holders/MCAs may be considered but without any extra weightage.

Job description Job Title: Manpower Planning Engineer Department: Process Excellence Industry: BPO (Business Process Outsourcing) Reports to: Head of Process Excellence Job Description Role Summary: The Manpower Planning Engineer is responsible for analyzing business needs and forecasting workforce requirements to ensure optimal staffing levels. This role supports operations by aligning workforce availability with demand to meet service level agreements (SLAs), maximize efficiency, and control costs. Key Responsibilities: Develop and implement workforce forecasting models and tools for short-term and long-term planning. Analyze production volume and trends, service level targets, and shrinkage data to determine optimal staffing. Collaborate with operations, recruitment, and training teams to ensure timely ramp-up/down of resources. Monitor schedule adherence and suggest real-time adjustments to minimize under or overstaffing. Generate reports on manpower utilization, productivity, and efficiency. Conduct variance analysis between forecast and actual metrics and recommend improvements. Participate in capacity planning and budgeting exercises. Utilize workforce management (WFM) tools and ERP systems for planning and analysis. Support automation and digital transformation efforts in workforce planning processes. Ensure compliance with internal staffing policies. --- Job Specification Qualifications: Bachelors degree in Industrial/Production Engineering, or related fields. Certification in workforce management tools (e.g., NICE IEX, Verint, Genesys WFM) is a plus. Experience: 35 years of experience in manpower planning or workforce management, preferably in a BPO or service sector environment. Proven experience in forecasting, scheduling, and capacity planning. Technical Skills: Strong proficiency in MS Excel (advanced functions, pivot tables, macros). Familiarity with WFM software and ERP tools. Basic understanding of data analytics tools (e.g., Power BI, Tableau) is desirable. Knowledge of statistical modeling and forecasting techniques. Behavioral Skills: Excellent analytical and problem-solving skills. Strong communication and coordination abilities. Detail-oriented with a proactive approach to continuous improvement. Ability to work under pressure in a fast-paced environment.

Title: Sales Account Executive Job Type: Full-time Job location: Udaipur (Raj.) on-site Role Definition The Account Executive is responsible for converting qualified leads/prospects into clients by influencing and convincing them over sales calls. This role focuses on selling Insurance Services, Accounting Services, and Business Intelligence solutions. The ideal candidate must have B2B sales experience in the USA, Canada, and UK markets and possess forecasting experience. Key Responsibilities and Deliverables 1. Converting Prospects to Clients: Understand client requirements to suggest the best possible solutions. Develop strategies to improve sales and bring new clients onboard. Address objections to gain client confidence and close deals. 2. Providing Sales Proposals to Clients: Provide detailed information related to services, pricing, policies, and best practices. Share relevant testimonials and references from current clients to build trust. Review and execute contractual terms clearly and mutually agreed upon by both parties. 3. Sales Conversion to Meet Individual Targets: Explain company services effectively on calls to develop client interest. Provide accurate and required information to clients for closing deals. Timely follow-up with clients after sales calls. 4. Onboarding Clients to the Operations Team: Conduct team meetings with the operations head to discuss client requirements. Arrange introductory calls with clients to introduce the staff. Regular follow-ups with the team and clients to understand challenges and status of the relationship. 5. After-Sales Client Relationship: Schedule regular meetings with clients to ensure satisfaction and check the health of the account. Collaborate with internal teams (e.g., TL, UM, domain heads) to find growth opportunities. Assist clients in goal achievement by providing information related to their work. 6. Feedback to Email Campaign/SDR Team: Share feedback with the SDR team on the quality of leads (MQLs, wrong industries). Conduct regular meetings with SDRs and the email campaign team to tackle industry challenges and possible resolutions. Measurement Metrics Successful conversion of leads to clients to meet targets. Client retention through effective handling of concerns. Client Happiness Score (After Sales Performance). Qualifications Proven B2B sales experience in the USA, Canada, and UK markets. Experience in selling Insurance Services, Accounting Services, and Business Intelligence solutions. Strong forecasting experience. Excellent communication and negotiation skills. Ability to understand client needs and provide tailored solutions. Strong organizational and follow-up skills. Must Have B2B sales experience in the USA and Canada markets, and possess forecasting experience. Experience in insurance, accounting, & Bookkeeping service selling Work from the Office in Udaipur, Rajasthan Location

Services Insights About Career Get in touch Home Career Together We Work We Grow We Have Fun We Excel We Take Challenges We Dream We Make a Difference More Than a Profession, We Strive for a Greater Purpose FBSPL is committed to a mission where we work beyond just the job titles. We seek to make a difference, to bring about change, and to contribute positively to the world. Our purpose drives us, and it’s so much more than a profession. With us, you work and make a difference! % Employees continue their journey with us % Of our workforce is composed of women % In total employees undergoes L&D training % Employees work in a great place to work location Choose Us, Choose Excellence Impact Progressing with Purpose We offer every Phoenix an opportunity to think of how they can deliver the best outcome benefiting our clientele and leave a mark. Growth Growing with Vision We believe growth is a shared journey, with each employee contributing significantly. Every step we take reflects our collective vision. Support Helping with Determination Our strength lies in the heart of our team, where every employee helps to make a difference. Together we support and succeed. Our Commitment to Lifelong Learning We believe that continuous learning is crucial to ensure a successful professional journey. We invest in our teams’ growth by providing robust L&D programs. From communication training to leadership acceleration, elementary skill-building, and external certifications, we provide a comprehensive suite of opportunities. Our communication training fosters a sense of purpose, while our internship programs nurture fresh talent. We offer everyone an equal opportunity to grow personally and professionally. If you aspire to be a great leader, join our dynamic team! Our Key Beliefs Keep Us Inspired Happiness Putting a smile out there Continuous Learning Planting the seeds of future Collaboration Achieving more together Integrity Upholding transparency in actions Life At FBSPL More Than Just A Workplace Employee Speaks Working at this company has been an incredible journey for me. The supportive environment and professional development opportunities have really helped me grow in my career. I've learned so much from my colleagues and managers, and I feel like my skills have been valued and recognized. I'm excited to continue my journey with FBSPL. Dharmdeep Tater Senior Software Eng. My initial plan was to stay with FBSPL for just 2 years, but now I am in my 16th year here. The strong ethics, clear vision, and trust from management have made this journey impactful. I have got the freedom to showcase my capabilities to perform better. Manifesting, while merging my dream with FBSPL's vision to look back after a few years on how this has helped fulfill each other dreams. Chetan Prakash Choubey Asst. Manager - Lead Gen & Market Research Joining the FBSPL as an Admin Associate has been one of the most rewarding decisions of my career. From day one, I was welcomed into a supportive and dynamic work environment that truly values its employees. The company recognized my hard work and dedication while offering a scope of continuous learning and growth. I am blessed to be a part of such an innovative and forward-thinking organization. Manisha Dave Assistant Manager- Admin My journey with FBSPL was filled with pride and accomplishment. The journey commenced with a period of immersion and learning. During the initial months, I dedicated myself to understanding the company's vision, mission, and values while familiarizing myself with its operations, processes, and culture. Akshay Kumar Executive Associate – Operations My journey at FBSPL has been nothing short of remarkable! I started my career at FBSPL as an Associate in 2021. Gradually, I got an opportunity to prove my potential in the Learning and Development department as a Communication Trainer in 2022. With the scope and exposure that the company provides to every member, I got promoted to Management Trainer. Yesha Shukla Management Trainer I've had a wonderful experience with FBSPL. What I appreciate most about it are the conducive work environment, the open platform for engaging with top leadership, and the ample opportunities for learning and growth. Rahul Dangi Junior Manager - HR My journey with FBSPL over the past 15 years has been truly amazing. I started as a junior technician and have grown and developed my skills, leading to my current position as an assistant networking manager. The continuous support and opportunities provided by FBSPL have been instrumental in my career progression. I am grateful for the experiences and look forward to contributing further to the company's success. Rajendra Singh Senior System and Network administrator I currently work as an assistant manager in the insurance department at FBSPL. My journey with FBSPL began in May 2011, when I joined as a Trainee Associate. Over the years, I have had the privilege of learning extensively from my seniors and colleagues. FBSPL is not just a workplace for me; it is a place where one can learn, grow, and look forward to a promising future. Pushpendra Singh Rathore Asst. Manager- Insurance I have been working here for 7 great years, learning heaps about life. Starting as an associate and now an assistant team lead in sales and marketing, it's been a journey of personal and professional growth. The environment of constant learning and supportive mentorship has truly shaped me into who I am today. FBSPL isn't just a workplace; it's a place where growth is nurtured, and individuals thrive. Avadhesh Sharma Asst. Team Lead - Sales & Marketing My experience at FBSPL has been truly enriching. As a part of a dynamic team, I've had the opportunity to manage multiple projects, enhance client relations, and drive process improvements. The company's supportive and collective culture has made my journey here not just rewarding, but also a testament to FBSPL's dedication to our growth and development. Divya Babel AGM - Finance Want to be the next Phoenix? Join us and see your career in a whole new light. Let's be unconventional; let's be you. Frequently asked questions How Can I Apply for a Job? You can check the open positions available on our career page. If you can’t find the position you’ve been looking for, send your CV to [email protected] . What Are the Benefits of Joining FBSPL? Are There Any Opportunities for Freshers? How is the Work Environment At FBSPL? Fusion Business Solutions (P) Limited (FBSPL) is a leading B2B organization specializing in business process management and consulting. Since 2006, we’ve been streamlining operations and driving growth for businesses of all sizes. About Who we are Leadership Social responsibility Life at FBSPL Services Insurance Accounting & Bookkeeping Data Annotation Business Intelligence Agency Optimization Digital Marketing Artificial Intelligence Resources Blogs Client stories Guides Newsroom Podcast Events Testimonials Connect Book a consultation Careers Contact Terms & Condition Sitemap Privacy Policy Security Measures CSR Event ISO 27001 ISO 9001 © 2025 All Rights Reserved - Fusion Business Solutions (P) Limited Hello! How may I assist you today?

Services Insights About Career Get in touch Home Career Together We Work We Grow We Have Fun We Excel We Take Challenges We Dream We Make a Difference More Than a Profession, We Strive for a Greater Purpose FBSPL is committed to a mission where we work beyond just the job titles. We seek to make a difference, to bring about change, and to contribute positively to the world. Our purpose drives us, and it’s so much more than a profession. With us, you work and make a difference! % Employees continue their journey with us % Of our workforce is composed of women % In total employees undergoes L&D training % Employees work in a great place to work location Choose Us, Choose Excellence Impact Progressing with Purpose We offer every Phoenix an opportunity to think of how they can deliver the best outcome benefiting our clientele and leave a mark. Growth Growing with Vision We believe growth is a shared journey, with each employee contributing significantly. Every step we take reflects our collective vision. Support Helping with Determination Our strength lies in the heart of our team, where every employee helps to make a difference. Together we support and succeed. Our Commitment to Lifelong Learning We believe that continuous learning is crucial to ensure a successful professional journey. We invest in our teams’ growth by providing robust L&D programs. From communication training to leadership acceleration, elementary skill-building, and external certifications, we provide a comprehensive suite of opportunities. Our communication training fosters a sense of purpose, while our internship programs nurture fresh talent. We offer everyone an equal opportunity to grow personally and professionally. If you aspire to be a great leader, join our dynamic team! Our Key Beliefs Keep Us Inspired Happiness Putting a smile out there Continuous Learning Planting the seeds of future Collaboration Achieving more together Integrity Upholding transparency in actions Life At FBSPL More Than Just A Workplace Employee Speaks Working at this company has been an incredible journey for me. The supportive environment and professional development opportunities have really helped me grow in my career. I've learned so much from my colleagues and managers, and I feel like my skills have been valued and recognized. I'm excited to continue my journey with FBSPL. Dharmdeep Tater Senior Software Eng. My initial plan was to stay with FBSPL for just 2 years, but now I am in my 16th year here. The strong ethics, clear vision, and trust from management have made this journey impactful. I have got the freedom to showcase my capabilities to perform better. Manifesting, while merging my dream with FBSPL's vision to look back after a few years on how this has helped fulfill each other dreams. Chetan Prakash Choubey Asst. Manager - Lead Gen & Market Research Joining the FBSPL as an Admin Associate has been one of the most rewarding decisions of my career. From day one, I was welcomed into a supportive and dynamic work environment that truly values its employees. The company recognized my hard work and dedication while offering a scope of continuous learning and growth. I am blessed to be a part of such an innovative and forward-thinking organization. Manisha Dave Assistant Manager- Admin My journey with FBSPL was filled with pride and accomplishment. The journey commenced with a period of immersion and learning. During the initial months, I dedicated myself to understanding the company's vision, mission, and values while familiarizing myself with its operations, processes, and culture. Akshay Kumar Executive Associate – Operations My journey at FBSPL has been nothing short of remarkable! I started my career at FBSPL as an Associate in 2021. Gradually, I got an opportunity to prove my potential in the Learning and Development department as a Communication Trainer in 2022. With the scope and exposure that the company provides to every member, I got promoted to Management Trainer. Yesha Shukla Management Trainer I've had a wonderful experience with FBSPL. What I appreciate most about it are the conducive work environment, the open platform for engaging with top leadership, and the ample opportunities for learning and growth. Rahul Dangi Junior Manager - HR My journey with FBSPL over the past 15 years has been truly amazing. I started as a junior technician and have grown and developed my skills, leading to my current position as an assistant networking manager. The continuous support and opportunities provided by FBSPL have been instrumental in my career progression. I am grateful for the experiences and look forward to contributing further to the company's success. Rajendra Singh Senior System and Network administrator I currently work as an assistant manager in the insurance department at FBSPL. My journey with FBSPL began in May 2011, when I joined as a Trainee Associate. Over the years, I have had the privilege of learning extensively from my seniors and colleagues. FBSPL is not just a workplace for me; it is a place where one can learn, grow, and look forward to a promising future. Pushpendra Singh Rathore Asst. Manager- Insurance I have been working here for 7 great years, learning heaps about life. Starting as an associate and now an assistant team lead in sales and marketing, it's been a journey of personal and professional growth. The environment of constant learning and supportive mentorship has truly shaped me into who I am today. FBSPL isn't just a workplace; it's a place where growth is nurtured, and individuals thrive. Avadhesh Sharma Asst. Team Lead - Sales & Marketing My experience at FBSPL has been truly enriching. As a part of a dynamic team, I've had the opportunity to manage multiple projects, enhance client relations, and drive process improvements. The company's supportive and collective culture has made my journey here not just rewarding, but also a testament to FBSPL's dedication to our growth and development. Divya Babel AGM - Finance Want to be the next Phoenix? Join us and see your career in a whole new light. Let's be unconventional; let's be you. Frequently asked questions How Can I Apply for a Job? You can check the open positions available on our career page. If you can’t find the position you’ve been looking for, send your CV to hr@fusionfirst.com. What Are the Benefits of Joining FBSPL? Are There Any Opportunities for Freshers? How is the Work Environment At FBSPL? Fusion Business Solutions (P) Limited (FBSPL) is a leading B2B organization specializing in business process management and consulting. Since 2006, we’ve been streamlining operations and driving growth for businesses of all sizes. About Who we are Leadership Social responsibility Life at FBSPL Services Insurance Accounting & Bookkeeping Data Annotation Business Intelligence Agency Optimization Digital Marketing Artificial Intelligence Resources Blogs Client stories Guides Newsroom Podcast Events Testimonials Connect Book a consultation Careers Contact Terms & Condition Sitemap Privacy Policy Security Measures CSR Event ISO 27001 ISO 9001 © 2025 All Rights Reserved - Fusion Business Solutions (P) Limited Hello! How may I assist you today?

About the role As a key member of the team, you will work closely with the learning and development team, analyze data, and perform a thorough root cause analysis and drive continuous improvement in the team along with skill assessment process. You enhance the competencies of individual employees by designing and conducting training programs that will boost employee's workplace performance in alliance with company's core values. Key Responsibilities Consistent alignment with operations by auditing calls, understanding needs, conducting refresher training Demonstrating innovation in training by carrying floor requirement into classroom training Maintaining Data and MIS as per training requirement Supports intra & inter function collaboration Proactively best practices ideas from across locations to add value Contributes to process improvements and innovation in the training function Conducts Need analysis and shares feedback with stakeholders Meeting the monthly Conversion & Effectiveness targets Providing Feedback to New Hires on V&A and Soft Skills Essential qualifications and skills Graduate in any discipline. Certificate in voice/accent training would be a plus. Excellent communication skills Voice & Accent Training working experience Soft skills training working experience Facilitation skills Good Interpersonal Skills MS-Office working experience Flexibility to work in shifts Required Experience: Minimum of 3 years of prior experience as a voice and accent trainer Excellent level of knowledge/expertise with PC, Internet Research and accent training tools Perks and Benefits Five days of working with attractive US/UK shift allowance Performance based attractive incentive Comprehensive skill development by intensive L&D program Exposure to work with international clients Weekly employee engagement activities Holistic career progress path policy for professional growth

Key Responsibility • Communicate with global clients on the internet through email, chat and phone • Understand clients requirement and deliver the output in desired time, with expected quality of work • Share desired reports with clients, team lead and manager • Collect timely performance feedback from the client • Promptly acts and close every escalated concern • Analyze data and respond accordingly to achieve desired goals Essential qualifications and skills • Bachelors Degree in any discipline from a recognized institute/university with good academic track record • Master degree holders may also be considered but without any extra weightage • Good verbal and written communication skills • Computer skills such as MS Office (Word, Excel, and PowerPoint), Internet and Email writing skills Perks and Benefits • Five days of working with attractive US/UK shift allowance • Performance based attractive incentive • Comprehensive skill development by intensive L&D program • Exposure to work with international clients • Weekly employee engagement activities • Holistic career progress path policy for professional growt

Job Title Data Scientist Predictive Analytics & Machine-Learning Solutions Location : Business Unit: Business Intelligence Why this role exists Fusion Business Solutions (P) Ltd. helps clients turn operational data into competitive advantage. As a Data Scientist you will design and deliver predictive models, machine-learning pipelines and data-driven insights that accelerate decision-making for both internal stakeholders and external customers. What you will do: Translate high-level business goals into data questions and measurable success criteria. Acquire, clean and combine large structured and unstructured datasets; document assumptions and data-quality checks. Explore data to uncover patterns, drivers and anomalies; present findings through clear visual stories and executive briefs. Build, validate and tune forecasting, classification, regression, recommendation and clustering models with modern open-source libraries. Package models for production with reproducible code, versioned artefacts and automated tests; deploy via REST APIs, batch jobs or embedded BI dashboards. Monitor accuracy, drift and usage; schedule retraining or rollback when thresholds are breached. Collaborate with data engineers on pipeline design and with BI developers on dashboard integration. Advise on A/B-test design and causal-impact analysis. Coach analysts and junior team members in statistical thinking, coding best practices and responsible AI principles. Technology you are likely to touch Python (pandas, scikit-learn, PyTorch/TensorFlow) SQL Spark or PySpark Docker, MLflow (or similar) Airflow/DBT GitHub Actions Power BI (or equivalent) At least one major cloud environment (AWS, GCP or Azure) Familiarity with generative-AI frameworks, NLP libraries or computer-vision toolkits is a plus. Must-have qualifications Three or more years of hands-on experience building and deploying predictive-analytics or machine-learning solutions that delivered measurable business value. Strong SQL skills and experience modelling datasets larger than 100 GB. Proficiency in Python (or R) for data analysis, modelling and automation. Practical understanding of model lifecycle management—including experiment tracking, version control, containerisation and CI/CD. Ability to explain technical concepts to non-technical audiences and to write concise technical documentation. Good-to-have extras Insurance domain exposure —experience working with policy, claims, premium or commission data; familiarity with underwriting or fraud-detection use cases; understanding of regulatory frameworks such as HIPAA, NAIC or IFRS 17. Experience in other FBSPL focus areas—accounting/BFSI workflows (general ledger, AP/AR), e-commerce fulfilment, RPA-driven back-office processes, or data-annotation quality control. Cloud-native ML services (AWS SageMaker, Google Vertex AI, Azure ML) and MLOps best practices. Time-series forecasting, optimisation algorithms or deep-learning frameworks. Certifications such as AWS Machine Learning Specialty, Microsoft DP-100, UiPath RPA Developer, or equivalent.

Role Sales Development Representative Key Responsibilities Cold call the clients using a given lead list Answer incoming calls from prospective clients Maintaining a deep knowledge of companys products and services Work on obtaining and evaluating all relevant information to handle our product and service inquiries to provide appropriate solutions to client's queries and doubts Providing clients with comprehensive product/service consultations and guiding their decision-making process Building and maintaining strong relationships with prospective and existing clients Use scripts to provide information about services, plans etc., and present their benefits Ask pertinent questions to understand the clients requirements Persuade the client for next level call with senior members of the team Record the clients personal information accurately in a computer system Go the extra mile” to meet sales quota and facilitate future sales Keep records of calls and appointments and record useful information Essential qualifications and skills Possession of bachelor’s degree or PG and/or MBA would be a plus Candidate should be ok to work in US hours (India Night) hours Proven experience as tele sales representative or other sales/customer service role Proven track record of successfully meeting sales quota preferably over the phone Ability to learn about products and services and describe/explain them to prospects Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding negotiation skill with the ability to resolve issues and address complaints Required Experience: Minimum of 1-1.5 years of International Voice Process Excellent level of knowledge/expertise with PC, Internet Research and software (Word and Excel) Perks and Benefits Five days of working with attractive US/UK shift allowance Performance based attractive incentive Comprehensive skill development by intensive L&D program Exposure to work with international clients Weekly employee engagement activities Holistic career progress path policy for professional growt

Major responsibilities Perform comprehensive assessments of training needs to identify any discrepancies in knowledge, skills, and abilities among employees. Engage in collaboration with department heads and key stakeholders to comprehend business objectives and align training initiatives accordingly. Analyze employee performance data and gather feedback to determine training priorities and pinpoint critical training needs. Formulate an all-encompassing training strategy and plan that aligns with the organization's goals and objectives. Create and design captivating and impactful training programs utilizing various instructional techniques and formats, including e-learning modules, workshops, on-the-job training, and coaching. Ensure the integration of suitable learning methodologies and technologies to optimize the effectiveness and accessibility of training programs. Coordinate and deliver training programs, whether directly or through external vendors, ensuring exemplary delivery quality and participant engagement. Monitor training sessions and provide trainers with constructive feedback to ensure consistent delivery and adherence to program objectives. Manage logistical aspects and allocate necessary resources for training sessions, including scheduling, venue arrangements, and preparation of materials. Conduct evaluations of training programs to assess their effectiveness, gather feedback, and measure their impact on employee performance and organizational goals. Analyze evaluation data to identify areas for improvement or modification in training content or delivery methods. Stay abreast of emerging trends and best practices in learning and development, integrating new approaches to enhance the effectiveness of training. Administer the organization's learning management system, overseeing tasks such as course catalog management, user administration, and reporting. Ensure the LMS is user-friendly, up-to-date, and aligned with training objectives and content. Provide technical support and deliver training to employees on the optimal utilization of the LMS. Collaborate closely with HR Business Partners, department managers, and subject matter experts to ensure training programs are tailored to meet specific business needs. Foster partnerships with external training providers and vendors to leverage their expertise and resources as required. Cultivate and maintain relationships with internal stakeholders to foster a culture of continuous learning and development. Essential qualifications and skills Bachelors degree in human resources, Organizational Development, or a related field. Minimum 7 Years Proven experience as a Learning & Development Manager or in a similar role. In-depth knowledge of adult learning principles, instructional design methodologies, and training evaluation techniques. Strong project management skills with the ability to manage multiple training initiatives simultaneously. Excellent communication and presentation skills, with the ability to convey complex concepts in a clear and engaging manner. Proficiency in learning management systems (LMS) and e-learning authoring tools. Demonstrated ability to build relationships and collaborate effectively with stakeholders at all levels of the organization. Analytical mindset with the ability to gather and interpret data to drive decision-making. Strong organizational skills and attention to detail. Professional certifications in learning and development (e.g., CPLP) are a plus. Perks and Benefits Five-day work week. Performance-based incentives to reward excellent work. Comprehensive skill development through intensive learning and development programs. Weekly employee engagement activities to promote a positive work environment. Holistic career progression policies and processes to support your professional growth.

Title: Sales Account Executive Job Type: Full-time Job location: Udaipur (Raj.) on-site Role Definition The Account Executive is responsible for converting qualified leads/prospects into clients by influencing and convincing them over sales calls. This role focuses on selling Insurance Services, Accounting Services, and Business Intelligence solutions. The ideal candidate must have B2B sales experience in the USA, Canada, and UK markets and possess forecasting experience. Key Responsibilities and Deliverables 1. Converting Prospects to Clients: Understand client requirements to suggest the best possible solutions. Develop strategies to improve sales and bring new clients onboard. Address objections to gain client confidence and close deals. 2. Providing Sales Proposals to Clients: Provide detailed information related to services, pricing, policies, and best practices. Share relevant testimonials and references from current clients to build trust. Review and execute contractual terms clearly and mutually agreed upon by both parties. 3. Sales Conversion to Meet Individual Targets: Explain company services effectively on calls to develop client interest. Provide accurate and required information to clients for closing deals. Timely follow-up with clients after sales calls. 4. Onboarding Clients to the Operations Team: Conduct team meetings with the operations head to discuss client requirements. Arrange introductory calls with clients to introduce the staff. Regular follow-ups with the team and clients to understand challenges and status of the relationship. 5. After-Sales Client Relationship: Schedule regular meetings with clients to ensure satisfaction and check the health of the account. Collaborate with internal teams (e.g., TL, UM, domain heads) to find growth opportunities. Assist clients in goal achievement by providing information related to their work. 6. Feedback to Email Campaign/SDR Team: Share feedback with the SDR team on the quality of leads (MQLs, wrong industries). Conduct regular meetings with SDRs and the email campaign team to tackle industry challenges and possible resolutions. Measurement Metrics Successful conversion of leads to clients to meet targets. Client retention through effective handling of concerns. Client Happiness Score (After Sales Performance). Qualifications Proven B2B sales experience in the USA, Canada, and UK markets. Experience in selling Insurance Services, Accounting Services, and Business Intelligence solutions. Strong forecasting experience. Excellent communication and negotiation skills. Ability to understand client needs and provide tailored solutions. Strong organizational and follow-up skills. Must Have B2B sales experience in the USA and Canada markets, and possess forecasting experience. Experience in insurance, accounting, & Bookkeeping service selling Work from the Office in Udaipur, Rajasthan Location

As a French Customer Service Representative, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and troubleshoot issues.A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer queries. At the same time, you are patient, empathetic, and very communicative and have the capacity to stay focused in a busy work environment. Key Tasks and Responsibilities Responsible for handling customer support and technical-support related questions of customers and partners Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction Assist customers or escalate service-related issues to the appropriate department in accordance with the clients processes and procedures Ensure compliance to customer Data Privacy and Security Policy Communicate positively with team members, customers, and other partners RequirementsSkills / Attributes Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Highly customer focused. Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels. Excellent organizational skills Good attention to detail Excellent problem-solving skills Technical: Good Knowledge of Microsoft Office products Behavioral: Working Collaboratively Planning & Organizing Positive conduct Qualifications [EDUCATION and/or EXPERIENCE] At least High school diploma or equivalent Previous experience in BPO and Customer Service and/or technical account Have a proven track record demonstrating the skills and qualities outlined in this document. Languages Good command of written and spoken English and French (Speech, Written, Reading, Comprehension)

Job Location: Udaipur Rajasthan Preference: Work from Office Job Description Fusion is seeking a Team Lead with an experience of at least 5 years of End to End Accounting . As a Team Lead, you will be responsible for managing a team of 1015 members while serving as the primary point of contact for US-based clients. Duties And Responsibilities Supervising the team along with managing client’s portfolio and overseeing their work. Candidate should have practical knowledge of bookkeeping in QuickBooks/Net Suite/Sage Intacct/Odoo/Xero. Candidate should be well versed with month end journal entries, payroll journal entries, bank reconciliations and other balance sheet reconciliations. Generate MIS Reports – AR Aging Analysis, AP Aging Analysis, Custom Reports. Candidate should be able to provide Detailed analysis of financial statements. The candidate is expected to independently lead and execute the onboarding and transition of new clients. Ensure timely submission of financial reports and support audit requirements. Study processes and suggest improvements. Liaising with the clients, teams, and reporting Managers. Responding to client queries and ensuring full confidentiality, transparency, and exceeding expectations whenever possible for the clients. Maintaining and developing strong client relationships. Knowledge, Skills, And Abilities Required Minimum 05 years Bookkeeping experience with working knowledge of QuickBooks/Xero/Sage Intacct. Demonstrates in-depth knowledge of accounting principles and practices, with a strong ability to prepare, analyze, and interpret complex financial data Bachelor’s Degree in Commerce is a must. Good communication skills. Any knowledge of filing Income Tax returns of the US/ Canadian Individuals/ LLP/ Corporates will be much appreciated (example Form 1040, Form 1120, Form 1099, etc.). Able to multitask, prioritize, and manage time efficiently. Encouraging to team and staff; able to mentor and lead. Excellent verbal and written communication skills. One should have an intermittent to proficient knowledge in Excel.

Key Responsibilities: Prepare and maintain daily/weekly/monthly reports related to operations, sales, finance, HR, or other business functions Create Excel dashboards and summaries to visualize data and KPIs Support in data entry, cleaning, validation, and maintenance of internal databases Automate routine reports using Excel formulas, VBA, or Power Query Perform basic analysis to identify trends, exceptions, or data inconsistencies Coordinate with cross-functional teams to gather reporting requirements Ensure timely delivery of reports and adherence to reporting schedules Maintain documentation of all reports and processes for transparency and continuity Escalate data quality issues or system anomalies to senior members or management Required Skills: Proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, IF, SUMIFS, COUNTIFS, TEXT functions, etc.) Working knowledge of PowerPoint for presentations Familiarity with Power BI or other data visualization toolsAdva Understanding of basic database concepts and data structure Good analytical and problem-solving skills Strong attention to detail and accuracy Effective communication skills (written and verbal) Ability to work under pressure and meet deadlines Strong organizational and documentation skills Preferred Qualifications & Experience: Bachelors degree in Commerce, IT, Statistics, Business Administration, or related field 02 years of experience in MIS or data handling/reporting roles Basic knowledge of SQL is a bonus