Job Title: Service Coordinator Location: Bangalore Department: Service Reporting to: Service Manager / Operations Head Employment Type: Full-time Job Summary: We are seeking a highly organized and proactive Service Coordinator to join our team. The ideal candidate will act as the central point of contact for service operations, coordinating between clients, technicians, and internal teams to ensure timely and efficient service delivery. Youll be responsible for managing schedules, resolving customer issues, and maintaining service records. Key Responsibilities: Coordinate and schedule service appointments, installations, and repairs. Assign service tasks to technicians based on priority, location, and skill set. Serve as a point of contact for customer inquiries, updates, and issue resolution. Monitor service requests and ensure they are completed within SLA timelines. Maintain accurate records of service reports, complaints, and resolutions. Follow up with customers post-service to ensure satisfaction and gather feedback. Work closely with the inventory/logistics team to ensure availability of service tools and parts. Assist in preparing service-related documentation and reports. Ensure compliance with company policies, safety standards, and quality procedures. Support continuous improvement initiatives in service delivery. Requirements: Bachelor’s degree in Business Administration, Operations, or related field. 6month to 1 year of experience in service coordination, customer support, or a similar role. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Familiarity with CRM or service management software is a plus. Ability to work under pressure and manage changing priorities. Proficient in MS Office (Word, Excel, Outlook). Preferred Skills: Prior experience in facility management, field service coordination, or engineering services. Knowledge of logistics, scheduling, or dispatch operations. Basic understanding of service contracts and SLAs.
Job Title: Trainee Field Service Engineer (IT Hardware Infrastructure) Location: Bangalore/Kerala Department: Service & Support / IT Operations Reporting To: Service Manager / Regional Support Lead Employment Type: Full-time / Internship / Contract (as applicable) Job Summary: We are looking for a Trainee – Field Service Engineer to join our technical support team and assist with on-site installation, maintenance, and troubleshooting of IT hardware infrastructure. This role is ideal for candidates with a strong interest in IT hardware, field service operations, and hands-on technical support. You will gain practical experience by supporting client infrastructure, learning from experienced engineers, and growing into an independent support role. Key Responsibilities: Assist in the installation, configuration, and maintenance of IT hardware such as desktops, laptops, printers, servers, routers, switches, and UPS systems. Support troubleshooting of hardware faults at client sites under the guidance of senior engineers. Perform basic diagnostics and preventive maintenance to ensure system uptime and reliability. Maintain records of service calls, equipment history, and customer interactions. Ensure proper handling and documentation of service tools, spare parts, and assets. Adhere to defined SOPs, service protocols, and safety standards while on-site. Provide clear updates to clients regarding service progress, timelines, and next steps. Assist with hardware upgrades, imaging, and basic network connectivity checks. Work with the service coordinator and technical team to plan site visits and service schedules. Participate in training sessions to build knowledge and stay updated with evolving technologies. Requirements: Diploma / Bachelor's degree in Computer Science, IT, Electronics, or a related field. Basic understanding of computer hardware components and peripherals. Willingness to travel to client locations as part of the job. Good communication and customer-handling skills. Ability to follow instructions and work independently on assigned tasks. Strong interest in IT hardware, systems, and field-based work. Possession of a valid driving license is preferred (if field mobility is expected). Preferred Skills: Familiarity with Windows OS installation, basic networking, BIOS setup, and driver updates. Exposure to ticketing systems or helpdesk tools is a plus. Certifications like A+, N+, or any basic hardware training will be an advantage.
Designation: Sales Manager Location: Bangalore Experience: 12 - 16 years Department: Sales Reporting to: VP Job Responsibilities: Lead Qualification & Pipeline Management: Ensure timely qualification of leads from BDE. Evaluate potential business opportunities and assign leads to team members. Track and optimize the sales funnel and conversion ratios. Team Management and Escalation Handling: Lead, mentor, and motivate the sales team to exceed targets. Set clear KPIs, monitor performance, and conduct regular reviews. Foster a collaborative and high-performance team culture. Handle client or operational escalations quickly, work with internal teams to fix issues, and ensure they are effectively resolved to avoid recurrence. OEM/Partner Connect: Build and maintain strong relationships with OEM. Collaborate on joint go-to-market strategies and campaigns. Stay updated on OEM roadmaps and leverage them to generate new business. Business Analysis & Reporting: Analyse sales performance, identify trends, and recommend strategies for growth. Provide accurate forecasts, dashboards, and business reports to VP. Use data insights to drive decision-making and improve processes. Target Achievement: Take ownership of the overall team target. Strategize and implement plans to meet/exceed monthly, quarterly, and annual sales goals. Collaborate cross-functionally with marketing, pre-sales, support and delivery teams.
Supply Chain Associate Location : Bangalore Experience : 1-3 years Department : Supply Chain Key Responsibilities: ?¢ Coordinate with vendors, logistics partners, and internal teams to ensure timely deliveries. ?¢ Prepare daily, weekly, and monthly reports on inventory, supplier performance, and logistics status. ?¢ Assist in resolving delivery issues and shipment delays. ?¢ Prepare and manage E-way bills and oversee logistics operations. ?¢ Support process improvement initiatives to enhance supply chain efficiency. Candidate Experience: ?¢ 1??2 years of experience in Supply Chain operations. ?¢ Hands-on experience in logistics coordination, vendor management, and inventory tracking. ?¢ Proficiency in preparing E-way bills and managing shipment documentation. ?¢ Strong communication and coordination skills with cross-functional teams. ?¢ Attention to detail and ability to manage multiple tasks efficiently. nan