Field Service Engineer Trainee (IT Hardware Infrastructure)

Job Title: Trainee Field Service Engineer (IT Hardware Infrastructure)

Location:

Job Summary:

Trainee – Field Service Engineer

You will gain practical experience by supporting client infrastructure, learning from experienced engineers, and growing into an independent support role.

Key Responsibilities:

• Assist in the

  installation, configuration, and maintenance

  of IT hardware such as desktops, laptops, printers, servers, routers, switches, and UPS systems.
• Support troubleshooting of hardware faults at client sites under the guidance of senior engineers.
• Perform

  basic diagnostics and preventive maintenance

  to ensure system uptime and reliability.
• Maintain records of service calls, equipment history, and customer interactions.
• Ensure proper handling and documentation of service tools, spare parts, and assets.
• Adhere to defined

  SOPs, service protocols, and safety standards

  while on-site.
• Provide clear updates to clients regarding service progress, timelines, and next steps.
• Assist with hardware upgrades, imaging, and basic network connectivity checks.
• Work with the service coordinator and technical team to plan site visits and service schedules.
• Participate in training sessions to build knowledge and stay updated with evolving technologies.

Requirements:

• Diploma / Bachelor's degree in Computer Science, IT, Electronics, or a related field.
• Basic understanding of computer hardware components and peripherals.
• Willingness to travel to client locations as part of the job.
• Good communication and customer-handling skills.
• Ability to follow instructions and work independently on assigned tasks.
• Strong interest in IT hardware, systems, and field-based work.
• Possession of a valid driving license is preferred (if field mobility is expected).

Preferred Skills:

• Familiarity with Windows OS installation, basic networking, BIOS setup, and driver updates.
• Exposure to ticketing systems or helpdesk tools is a plus.
• Certifications like A+, N+, or any basic hardware training will be an advantage.