Noc Engineer (GSM Network / WCDMA network / LTE network)

Role & responsibilities

Technical competencies

• Good knowledge of service networks / GSM Network / WCDMA network / LTE service applications characteristics and capabilities;
• Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
• General understanding call flows, channel concepts, site related issues, call control, signaling, digit analysis
• Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services

Key Responsibilities

• Responsible for 1st Level Service Monitoring and Event Management, including Service & Resource Alarm Handling and Ticket management, Resource and Service Performance Monitoring, Incident Identification, Monitor Change Impacted Resources & Services, handle Service and Resource Incident Escalation from Operator, Assess Customer Complaint Trends
• Monitor all events in Customer's managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptions
• End to end responsible for the incident ticket lifecycle
• Responsible for 1st level Incident Management, including 1st Level Incident Resolution,Track & Manage Incident Resolution, send Incident Notification, report on Incident Status and Closing, Perform Incident Functional Escalation, initiate Problem Management, perform Field Maintenance, Corrective Maintenance and Execution Support
• Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.
• Perform Remote Site Access Control, including One-off Logical Access Control for CR Execution and for Major/Critical Incidents, and Ongoing Logical Access Management
• Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
• Responsible for 1st Level Assurance Support activities, including execution and support of Field Operations Preventive Maintenance, Support Change Execution, Authorize Change Execution Start, Monitor Change Planned End Time, perform 1st Level Preventive Maintenance Execution, execute 1st Level Security Preventive Maintenance, prepare reports
• Support Customer Experience Monitoring based on Use Cases, and Customer (End User) QoS Performance Assessment

Preferred candidate profile