10 Gsm Network Jobs

Job Title: Customer Service(Technical) Qualification Required: B.Tech Key Responsibilities: 1. Manage latest software & hardware repair tools at service centers 2. Ensure the technical maintenance standard adherence at service centers 3. Troubleshoot hardware and software issues related to devices, IoT 4. Perform root cause analysis on recurring technical issues and recommend long-term solutions 5. Document technical issues. Create and maintain knowledge base and support documentation 6. Collaborate with cross-functional teams to improve product quality and user satisfaction 7. Diagnose and resolve hardware, software, network, and connectivity issues 8. Escalate unresolved issues to R&D, QA, or Level 3 support teams with detailed technical documentation 9. Perform device testing, firmware flashing, and logging for issue replication Other Skills Required: Knowledge of mobile chipset platforms (Qualcomm, MediaTek, etc.) Familiarity with mobile software / hardware tools Strong understanding of Android Or mobile networks (GSM, LTE, 5G) and device architecture Experience with mobile tools such as ADB, Fast boot and log collection methods Familiarity with mobile testing tools or diagnostic platform Proficient in English (verbal and written) Excel and PowerPoint working knowledge Excellent problem-solving and communication skills Customer-focused attitude with a sense of urgency and ownership Ability to multitask and work under pressure in a fast-paced environment

As an IoT (Senior Engineer/Assistant Manager - Technical Support) at Aeris, you will be responsible for troubleshooting technical issues directly with customers of various technical skill levels. Your role will involve diagnosing and repairing faults, engaging with customers to quickly identify the root of their problems, and guiding them through a series of actions to resolve issues. You will also provide support in the form of procedural documentation, manage multiple cases simultaneously, and demonstrate a passion for continuous learning to stay updated on new technologies and techniques. In this position, you will be expected to manage your workload efficiently by accurately assessing timelines and meeting deadlines. Collaboration across teams is essential, requiring effective communication with leadership, product owners, and other technologists. Your responsibilities will include ensuring seamless connectivity, enhancing security measures, optimizing performance, and driving growth to contribute to today's connected smart world. To qualify for this role, you should hold a degree in Computer Science, Information Technology, or Telecommunications, accompanied by at least 10 years of experience in IT helpdesk, technical engineering support, and customer service within a high-traffic environment. Preference will be given to candidates with experience in Core network/Paco operation and certifications in Microsoft, Linux, Network Plus, or Cisco. Proficiency in network monitoring software, IP network, and applications, such as Wireshark, as well as running trace logs for telecom troubleshooting, is necessary. Familiarity with Salesforce, Zendesk, or ticket tracking best practices is advantageous. Knowledge of GSM Network, WCDMA network, 3G/LTE network, and service applications characteristics and capabilities is desirable but not mandatory. Strong written and verbal communication skills in English are required, along with average written and fluent verbal communication skills in Mandarin. Attention to detail, a high level of commitment, teamwork, a customer-focused approach, and a sense of urgency are key attributes for success in this role. Please note that as part of our hiring process, Aeris may conduct background checks to validate the information provided in your application and assess your suitability for the position. The scope and nature of these checks will adhere to the relevant laws and regulations of the country in which the role is situated. Further details will be communicated during the formal application process.,

As an IoT (Sr Engineer/Assistant Manager - Technical Support) at Aeris, you will be responsible for troubleshooting technical issues directly with customers of various technical skill levels. Your role will involve diagnosing and repairing faults, engaging with customers to swiftly identify the root of their problems, and guiding customers through a series of actions to resolve issues. In addition, you will provide support through procedural documentation, manage multiple cases simultaneously, and demonstrate a passion for continuous learning by staying updated on new technology and techniques. It will be crucial to manage your workload effectively by accurately estimating timelines and meeting deadlines, collaborate across teams, and communicate with leadership, product owners, and fellow technologists. To excel in this role, you should possess a degree in Computer Science, Information Technology, or Telecommunications, along with over 10 years of experience in IT helpdesk, technical engineering support, and customer service within a high-traffic environment. Preference will be given to candidates with experience in Core network/Paco operation. Holding certifications in Microsoft, Linux, Network Plus, or Cisco would be advantageous. Familiarity with network monitoring software, IP networks, and applications for log analysis (e.g., Wireshark) is desired, as well as expertise in running trace logs for telecom troubleshooting. Experience with Salesforce, Zendesk, or similar ticket tracking systems is beneficial. While knowledge of GSM Network, WCDMA network, 3G/LTE network, and service applications characteristics is preferable, it is not mandatory. Strong written and verbal communication skills in English are essential. Proficiency in Mandarin language for verbal communication and average written communication is a must. Attention to detail, a high level of commitment, a team player mindset, a customer-centric approach, and a sense of urgency are qualities that will contribute to your success in this role. Please note that Aeris may conduct background checks as part of the application process to verify the information provided and assess your suitability for the position. The company upholds diversity and embraces individuals from varied ethnicities, religions, and cultures.,

Install & configure smart water meters, Ensure GSM/GPRS/LoRa connectivity, Perform firmware /software installations & updates. Troubleshoot devices, Coordinate with software teams and maintain reports. Office-based with occasional field visits. Required Candidate profile E\&TC diploma BE with 1–2 yrs exp in GSM/GPRS/LoRa, IoT deployment, firmware install, field integration. Strong in troubleshooting, protocols, and team collaboration. Ready for office & site work. Perks and benefits PF.

Design, implement, & maintain customer's network infrastructure, ensuring its reliability and performance. (Design new Network, upgradation of existing Network etc.). Configuring & managing network devices as routers, switches, firewalls, GPON, Radio

Troubleshooting technical issues directly with customers with various technical skill levels Diagnosing and resolution of reported service faults Engaging with customers directly to quickly get to the root of their problem

Troubleshoot application errors, performance issues, and integration failures. Monitor application health and proactively resolve incidents before they impact end-users. Participate in application upgrades, patch management. 8898807167

About the Company: Aeris Communication has enviable position of leading the change in what is arguably the hottest segment of the emerging market the Internet of Things (IoT). Aeris delivers and manages mission-critical hosted services for Fortune 100 and Fortune 500 enterprise customers through IOT solution ,helping these entities fulfill their mission and fundamentally change their business. Headquartered in Silicon Valley, Aeris also has office in Chicago, London, Delhi and Tokyo. As the IoT market continues to evolve and grow our company must also expand and acquire new talent to help attack our next set of opportunities. Job Purpose: This role offers access to some of the most brilliant minds in the industry, and the opportunity to build and elevate a thriving company in an environment that values innovation, autonomy and integrity. A few things to know about Aeris: a. They do things differently . As a pioneer in an industry poised to reshape every sector of the global economy, they can’t settle for another company’s tried and tested template. Innovation is the key to success and it’s reflected in everything done in Aeris: from product design to corporate wellness. b. Employees are the owners. Strong managers enable their teams to figure out how to solve problems. You will be no exception and will have the ownership and autonomy needed to be truly creative. c. Values are essential. organization believe in doing things well – and doing them right. Integrity is a core value in Aeris: you’ll see it embodied in staff, management approach and growing social impact work (have a VP devoted to it). d. Aeris walk on the diversity and inclusion , a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. Management see diverse perspectives as a core competitive advantage. e. Career elevation . Create platform for growth where employees can take ownership of their opportunity and make it their own. Grow with the company and elevate your career. Key Responsibilities: 1. Troubleshooting technical issues directly with customers with various technical skill levels 2. Diagnosing and resolution of reported service faults 3. Engaging with customers directly to quickly get to the root of their problem 4. Taking a customer through a series of actions to resolve a problem 5. Provide support in the form of procedural documentation 6. Managing multiple tickets/issues at one time 7. Showing a passion for continued learning, staying abreast of new technology and techniques 8. Manage your own workload by accurately gauging timelines and meeting deadlines 9. Work across teams and communicate with leadership, product owners, and other technologists Technical Skills: 1. Experience in Core network/Paco operation will be preferred 2. Certification in Microsoft, Linux, Network Plus or Cisco is advantageous 3. Experience with network monitoring software, IP network and applications to read logs (Wireshark) 4. Experience with running trace logs for telecom troubleshooting 5. Experience with Salesforce, Zendesk or ticket tracking best practice 6. Knowledge of GSM Network / WCDMA network / 3G/LTE network/ service applications characteristics and capabilities is preferable but not mandatory. Personality Attributes: Good written and verbal communication Consistent attention to detail High level of commitment Team Player Customer focus approach and sense of urgency Ability of reading, writing and speaking in Mandarin (Chinese) is must

Role & responsibilities Technical competencies Good knowledge of service networks / GSM Network / WCDMA network / LTE service applications characteristics and capabilities; Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks General understanding call flows, channel concepts, site related issues, call control, signaling, digit analysis Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services Key Responsibilities Responsible for 1st Level Service Monitoring and Event Management, including Service & Resource Alarm Handling and Ticket management, Resource and Service Performance Monitoring, Incident Identification, Monitor Change Impacted Resources & Services, handle Service and Resource Incident Escalation from Operator, Assess Customer Complaint Trends Monitor all events in Customer's managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptions End to end responsible for the incident ticket lifecycle Responsible for 1st level Incident Management, including 1st Level Incident Resolution,Track & Manage Incident Resolution, send Incident Notification, report on Incident Status and Closing, Perform Incident Functional Escalation, initiate Problem Management, perform Field Maintenance, Corrective Maintenance and Execution Support Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Perform Remote Site Access Control, including One-off Logical Access Control for CR Execution and for Major/Critical Incidents, and Ongoing Logical Access Management Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations Responsible for 1st Level Assurance Support activities, including execution and support of Field Operations Preventive Maintenance, Support Change Execution, Authorize Change Execution Start, Monitor Change Planned End Time, perform 1st Level Preventive Maintenance Execution, execute 1st Level Security Preventive Maintenance, prepare reports Support Customer Experience Monitoring based on Use Cases, and Customer (End User) QoS Performance Assessment Preferred candidate profile

Job ID: 202876 Required Travel :Minimal Managerial - No Location: :India- Gurgaon (Amdocs Site) Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com In one sentence Manages and leads RF engineering development and implementation projects. Responsible for technical aspects as well as for the growth and development of the team. What will your job look like? Perform GSM network design, planning & optimization activities Coverage and Capacit y analysis of the network Work on network improvement performance KPI's and optimization tasks Perform GSM/LTE/5G KPI check , Validation, and analysis. Pre-Post analysis after changes in parameter / Physical attributes Perform Frequency and Neighbor Planning and Optimization Perform Layer management analysis to attain perfect load balancing of the network Perform DATA optimization based on Dedicated/ Default TS Perform Network / Cell audit on the basis of Performance reports Should have Good Knowledge about Huawei GSM /LE/5Gfeatures Should have Experience in one or more Huawei tools like PRS/ U2000, CME Must have good knowledge of field and also in OSS/Hardware/Command line Good knowledge on call trace , Swap from other vendors & rehoming activities All you need is... Must be an Engineer Graduate- BE/B.Tech Electronics & Communication stream is preferred. Working Experience in Ericsson 3-5 years in GSM,LTE and 5G Sound Knowledge on Excel, PowerPoint, working Knowledge on Macros in Excel will be an added advantage Require travel at short notice and willing to relocate to any part of world Why you will love this job: Having the ability to lead all relevant partner expectations and relationships and provides transparency of the project Leads the team in meeting technical challenges An opportunity to work with the industry most updated technologies. We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave! Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce