3 Gsm Network Jobs

Troubleshoot application errors, performance issues, and integration failures. Monitor application health and proactively resolve incidents before they impact end-users. Participate in application upgrades, patch management. 8898807167

About the Company: Aeris Communication has enviable position of leading the change in what is arguably the hottest segment of the emerging market the Internet of Things (IoT). Aeris delivers and manages mission-critical hosted services for Fortune 100 and Fortune 500 enterprise customers through IOT solution ,helping these entities fulfill their mission and fundamentally change their business. Headquartered in Silicon Valley, Aeris also has office in Chicago, London, Delhi and Tokyo. As the IoT market continues to evolve and grow our company must also expand and acquire new talent to help attack our next set of opportunities. Job Purpose: This role offers access to some of the most brilliant minds in the industry, and the opportunity to build and elevate a thriving company in an environment that values innovation, autonomy and integrity. A few things to know about Aeris: a. They do things differently . As a pioneer in an industry poised to reshape every sector of the global economy, they can’t settle for another company’s tried and tested template. Innovation is the key to success and it’s reflected in everything done in Aeris: from product design to corporate wellness. b. Employees are the owners. Strong managers enable their teams to figure out how to solve problems. You will be no exception and will have the ownership and autonomy needed to be truly creative. c. Values are essential. organization believe in doing things well – and doing them right. Integrity is a core value in Aeris: you’ll see it embodied in staff, management approach and growing social impact work (have a VP devoted to it). d. Aeris walk on the diversity and inclusion , a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. Management see diverse perspectives as a core competitive advantage. e. Career elevation . Create platform for growth where employees can take ownership of their opportunity and make it their own. Grow with the company and elevate your career. Key Responsibilities: 1. Troubleshooting technical issues directly with customers with various technical skill levels 2. Diagnosing and resolution of reported service faults 3. Engaging with customers directly to quickly get to the root of their problem 4. Taking a customer through a series of actions to resolve a problem 5. Provide support in the form of procedural documentation 6. Managing multiple tickets/issues at one time 7. Showing a passion for continued learning, staying abreast of new technology and techniques 8. Manage your own workload by accurately gauging timelines and meeting deadlines 9. Work across teams and communicate with leadership, product owners, and other technologists Technical Skills: 1. Experience in Core network/Paco operation will be preferred 2. Certification in Microsoft, Linux, Network Plus or Cisco is advantageous 3. Experience with network monitoring software, IP network and applications to read logs (Wireshark) 4. Experience with running trace logs for telecom troubleshooting 5. Experience with Salesforce, Zendesk or ticket tracking best practice 6. Knowledge of GSM Network / WCDMA network / 3G/LTE network/ service applications characteristics and capabilities is preferable but not mandatory. Personality Attributes: Good written and verbal communication Consistent attention to detail High level of commitment Team Player Customer focus approach and sense of urgency Ability of reading, writing and speaking in Mandarin (Chinese) is must

Monitor all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptions Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Perform Remote Site Access Control, including One-off Logical Access Control for CR Execution and for Major/Critical Incidents, and Ongoing Logical Access Management Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations Support Customer Experience Monitoring based on Use Cases, and Customer (End User) QoS Performance Assessment You will bring Access to all necessary information to carry out the assigned responsibilities effectively and in-line with company directives Authority for Clearing the first level Network Alarms, Creation/Closure of Trouble Tickets, Ticket updating and routing to the relevant department for further course of action Authorized for raising TT to next level of support in consultation. Key Qualification Qualifications: Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent Total Experience: minimum 2 years in Telecom Industry Good knowledge of service networks / GSM Network / WCDMA network / LTE service applications characteristics and capabilities.