85 Fault Management Jobs

Join our Team This Role is responsible for alarm analysis, operation-maintenance, troubleshooting & change request implementation on IP nodes such as routers, switches, firewalls, load balancers, and security gateways. You will also be responsible for trouble ticket analysis and resolution of trouble tickets raised by customers or L2 teams. Fault management on all routers and switches equipment will be part of your responsibilities, along with following up with support in case of raised cases. Actively supervising ITSM ticket queues to maintain MTTR will be a key aspect of your role. Analytical skills like logical thinking, problem-solving, and handling assignments are mandatory. You will need to identify the root cause of P0/P1/P2/P3/P4 incidents and recommend appropriate resolution actions for other events that customers identify as requiring Root Cause Analysis (RCA). You will be the first point of contact for support for any alarm/event/KPI related issues and will have close collaboration with the field team for all field activities such as hardware failures and node unreachable instances. Ensuring timely restoration of services to maintain MTTR for good customer experience and high service availability to meet Service Level Agreements (SLA) is crucial. Proactive involvement in detecting possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function is required. You will also be responsible for node health checks, backups, and troubleshooting any deviations identified, along with sharing details for MIR & CSR to respective teams. Having an end-to-end network understanding and handling 3PP/OEM, problem management support, data analytics, and customer governance will be part of your responsibilities. You will need expertise in IP firewall on Cisco FTD + Firepower + ASA, good knowledge in IP networking protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing. Understanding of switching VLAN, STP, RSTP, MSTP, VRRP, HSRP, IP security protocols such as IPSEC, GRE, VPN, CGNat, CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN, as well as telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable. Good communication and troubleshooting skills are essential for this role, along with having 5-10 years of relevant experience in the IP domain.,

As a member of the Customer Services team at Nokia, your role in Managed Services will involve ensuring the smooth operation of networks and implementing upgrades as per business requirements. You will be responsible for managing and operating various IT and telecommunications services provided to Nokia customers, focusing on enhancing customer satisfaction and revenue generation through efficient planning, deployment, integration, and maintenance activities. Your key responsibilities will include: - Performing Huawei BSC/RNC and BTS3900 upgrades, CR creation & execution, and L2 support - Conducting hardware and software upgrades for Huawei/Ericsson equipment - Planning and executing OMU OS upgrades and resolving any arising issues - Upgrading Ericsson BSC, RNC, and site components and conducting necessary testing - Managing change activities, fault diagnostics, and network performance monitoring - Documenting all upgrade and change activities accurately and providing detailed reports - Collaborating with cross-functional teams, providing technical guidance, and ensuring compliance with company standards and industry regulations As an individual contributor, you will handle a variety of complex tasks within your area of responsibility, demonstrating initiative, problem-solving skills, and independence in decision-making. You may also act as a Team Leader or Project Leader, supervising junior team members and contributing to departmental/project objectives with efficiency and accuracy. Your innovative ideas, adaptability to changing business environments, and communication skills will be crucial in influencing others, sharing knowledge, and negotiating operational issues. With established skills and 3-5 years of relevant experience, you will apply your knowledge to meet departmental/project objectives while fostering an inclusive working environment that values diversity, authenticity, and open communication. At Nokia, we are committed to creating technology that brings people together and drives positive change in the world. Join us in building a more productive, sustainable, and inclusive future where your talents and ideas are valued, and you are empowered to succeed. With continuous learning opportunities, well-being programs, mentoring support, and a culture of inclusion and equality, Nokia offers a supportive environment where you can thrive and make a difference. If you are looking to be part of a company that values respect, inclusion, and diversity, Nokia welcomes you to join our global team and contribute to our mission of innovation and technology leadership across mobile, fixed, and cloud networks.,

JMA makes 5G possible for organizations with the most critical connectivity demands in the world. From its global tech centers, JMA is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare facilities, and the busiest transit centers. 5G is more than another G on your phone it is a generational opportunity to change the way the world operates. Join the industry s fastest growing technology company to shape that future today. We are seeking a highly motivated and experienced NOC Team Lead to oversee daily operations within our Network Operations Center. This role is responsible for leading a team of NOC engineers, analysts and technicians, ensuring optimal network performance, rapid incident resolution, and strong coordination with internal and external stakeholders. Responsibilities: Team Leadership & Supervision: Manage and mentor the NOC team, including scheduling, training and fostering a collaborative work environment. Incident Management: Oversee the identification, escalation, resolution, and documentation of network incidents to ensure minimal downtime and fast recovery. Monitoring and Reporting: Ensure continuous monitoring of RAN and DAS network infrastructure, applications, and services; generate and analyze reports on network performance and incidents Process Improvement: Develop and refine operational procedures, workflows, and response protocols to enhance efficiency and reduce recurring issues Communication & Coordination: Act as a liaison between NOC staff and other departments or vendors to communicate issues, changes, and project statuses effectively Skills & Qualifications: Bachelor s degree in Telecommunications, Engineering, Computer Science, or a related field, or equivalent professional experience. 3+ years of experience in RAN support, network operations, or network troubleshooting within the telecom industry. Experience with RAN equipment (e.g., base stations, controllers, antennas, etc.) and related technologies (2G, 3G, 4G, 5G, LTE). Incident and problem solving, while showing proficiency in triaging and resolving RAN and DAS network-related incidents swiftly and efficiently Knowledge of radio access technologies (LTE, 5G NR, UMTS, etc.) and network protocols. Familiarity with network troubleshooting techniques and tools (e.g., SNMP, log analysis, protocol analyzers). Hands-on experience with radio equipment configuration, optimization, and fault management. Ability to motivate and guide teams in a high-pressure, 24/7 operational environment Ability to analyze trends, logs, and performance metrics to identify areas for improvement. Clear and concise communicator, both verbally and in writing, across technical and non-technical audiences. Work Environment: Flexible working hours and occasional on-call duties may be required. Occasional travel to remote sites may be necessary for on-site troubleshooting, customer meetings or support. Learn more about our current opportunities on our career site! #LI-MT1 At JMA, we don t just accept differences we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.

You will contribute as a skilled UDM Service Operations Specialist who specializes in one or more key functions, such as Fault Management, Configuration Management, or Performance Management. You will independently work within global guidelines and best practices, utilizing their expertise to solve complex problems and contribute to process improvements. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN You will be working for one or more of the key functions of UDM Service Operations delivery (Fault Management, Configuration Management, Performance Management, Security Management, OSS Management) in a large-scale delivery environment: You will independently collaborate within, while also contributing to, global guidelines and best practices of the Managed Services function(s), set within an overall MS context. You will exhibit substantial discretion and employ specialist knowledge, analytical skills, judgment, and broad conceptual and practical experience to resolve complex problems, whether one-off or recurring. You will significantly enhance the managed services process and practice improvements for the function, taking into account efficiency, effectiveness, risk, and quality. You will act as a professional advisor and mentor for staff, work teams, and taskforces, across both own and other functional areas. You will contribute to the strategies and programs for the professional development of personnel in the function(s). KEY SKILLS AND EXPERIENCE You have: Experience: 9-12 years of applied experience with a B.E/B.Tech/M.E/M.Tech/MCA educational background. Experienced in Unified Data Management Service Operations delivery. Expertise in taking high-level responsibility for high-risk Methods of Procedures (MoPs) and change procedures. Proven experience in end-to-end delivery perspective, collaborating with counterparts in other Managed Service functions, Experience in handling high-impact individual or multiple recurrent incidents, or risks. It would be nice if you also had: The ability to develop technical documentation, including detailed designs, plans, and reports. Problem-solving skills with the ability to identify and address network challenges in a complex, multi-cloud environment. Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders and collaborate across teams.

The role at Tata Communications involves managing day-to-day network operations and maintenance in the area of Satellite communications. You will be responsible for handling GCE and RF equipment, including HPA, ACU, LNA, LNB, MODEMS, and UP CONVERTERS. You should be well-versed in satellite-related terms and proficient in customer handling, platform uptime, incident management, problem management, and escalation support. This operational role requires delivering impactful results that directly affect daily operations, including guiding professional or technical staff and ensuring the quality of their work. Your responsibilities will include creating and maintaining the infrastructure essential for field and network operations" growth and efficiency to enhance network availability. You will manage day-to-day O&M tasks of GCE and RF equipment independently, handle new enhancements and issue resolutions, perform proactive/reactive fault management, manage incident response by liaising with customers, coordinate with various teams for remote facility maintenance, develop skills regularly in the niche domain of satellite communication, conduct repair and maintenance tasks, and strive for optimal customer satisfaction. The role may involve working as an individual contributor or leading a small team. Desired skill sets for this position include knowledge of Satellite communication systems, troubleshooting experience with E/S network, GCE, and RF equipment, fault handling expertise, RCA capability, understanding of related technologies and customer interaction, familiarity with RF equipment, testing techniques, and methods for result analysis and correlation.,

You will be responsible for managing day-to-day network operations and maintenance in the areas of Network/SDWAN/Cloud & Security/Unified Collaboration/Mobility & IoT/other domains. This includes handling customer change requests, ensuring platform uptime, managing incident and problem resolutions, coordinating with CFT/OEM, and providing escalation support for operations. Your role involves delivering results that directly impact daily operations, overseeing professional or technical staff, and reviewing work quality. Your responsibilities will include creating and maintaining infrastructure for field and network operations to enhance network efficiency and availability, managing new enhancements and issue resolutions, proactive/reactive fault management, incident management, working with OEMs on recurring issues, automating manual tasks, reviewing CFT team changes, monitoring environment performance, managing network equipment maintenance and security operations, and conducting day-to-day O&M tasks for network equipment. You will also be tasked with identifying and automating manual activities, creating SOP documents, tracking environment performance to minimize interruptions, handling network equipment maintenance, and ensuring optimal customer satisfaction by performing repairs and maintenance. The role may involve working independently or leading a small team. Desired skill sets for this role include troubleshooting network, equipment, and service level faults, writing comprehensive vulnerability assessment reports, understanding domain and related technologies, and applying manual testing techniques to enhance environment understanding and reduce false positives/negatives.,

Should be a Graduate/Post Graduate Engineer in Electrical/Electronics from a reputed university and possess at least 5~6 years on complete. Electrical / Electronics / Navigation design including communication protocols of multi AGV. Should have knowledge on design, application of Line follower, Inductive, RFID,SLAM [LiDar] based Navigation systems. Selection, Interfacing and hands on programming of Safety PLC, PLC, Area scanners, Servo motors interface and so on pertaining to AGV. Sound knowledge in working with multi AGV design architecture. Should be able to work independently on AGV platform from Scheduling, Health monitoring, Fault management, etc. and should have flair to indigenise as much as possible while meeting the specification and Performance. Exposure to peripheral equipment handshake from AGV would be an added advantage. Position is based out of Bangalore and will have an excellent opportunity to grow in this domain. Candidate should be energetic and keen to adapt latest technologies in communication and interface End To End responsibility for the AGV design and deployment from the controls perspective. Innovative Design thinking, transfer the taught process to any form of image/ drawing, etc. and develop, code, implement in software of web portal. Responsible from requirements design to production and commercial deployment release. Design, develop, code, test debug system software. Review code and design. Integrate and validate new product designs. Provide post production support. Assess third party and open source software. Behavioral Competencies Template selection, New components creation. Communication both writing and spoken. Similar Development Products. Skills Vehicle controls design [ Must know ] >, Python [ Must Know ] In Vehicle Communic Vehicle Sensor selection, interface, Code [ Must know ]. C, C++ [ Must know ]. Vehicle to Base station communication [ Must know ]. Very Good Knowledge on Vehicle Odometer control [ Must know ]. Customer interaction Requirement understanding [ Must know ]. BOM, Wiring Diagram, Costing [ Must know ] Support to deploy [ Must know ]. Familiarity with one IioT / Cloud platform exposure [ Good to know ] Proficient in understanding the requirements and coming out with a layout for POC.

About this opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. You will bring IP Firewall on Cisco FTD + Firepower + ASA is mandatory Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson. Good Communication & trouble-shooting skills. 3-7 years of relevant in IP Domain

Job Role Description: Fault Management L2 responsible for diagnosing and resolving IP network faults to ensure optimal performance and reliability, This role involves troubleshooting IP network faults and promptly responding to network incidents and Outages (NOC Support). Job Key Tasks & Responsibilities: Fault Detection and Diagnosis: - Monitor network performance and identify faults using network management tools and systems. - Diagnose and troubleshoot IP network issues to determine root causes and implement corrective actions. Incident Management: - Respond promptly to network incidents and outages, ensuring minimal disruption to services. - Coordinate with internal teams and external vendors to resolve network issues efficiently. Network Maintenance and Optimization: - Perform routine maintenance and updates to network equipment and systems. - Optimize network performance by implementing necessary changes and improvements. Documentation and Reporting: - Maintain accurate records of network faults, incidents, and resolutions. - Generate regular reports on network performance and fault management activities. Collaboration and Communication: - Work closely with cross-functional teams to address network issues and improve overall network health. - Communicate effectively with stakeholders to provide updates on network status and resolution progress. Experience and Knowledge Experience Required : 6+ years work experience in ISP/MSO environment Location : Chennai, Noida Product Experiences : Cisco, Juniper, Nokia - Fault Management L2 support for IP/Security domain (NOC support) - Proficient knowledge of Cisco/Juniper/Nokia products. - Proven experience in IP fault management, network troubleshooting, and incident response. - Experience in all types of router software upgrades and procedures. - In-depth knowledge of carrier-class data/voice network services (LAN/WAN, routing protocols, ISIS, BGP, MPLS, VPLS, ACI,) - Perform network node administration and security audits on Cisco/Juniper switches/routers and Juniper/CheckPoint firewalls, inclusive of routine preventive and corrective maintenance of the network nodes. - Working knowledge of IOS XR, Cisco ASR 9010, Nexus 5k,9k, Juniper MX,PTX products. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work effectively in a fast-paced and collaborative environment. - ITIL process awareness. - IP Certifications on Juniper and/or Cisco are required - Work with leadership in identifying and mitigating risks and improving and implementing processes - Provide 24 x 7 tier2 technical and operational supports to the IP core networks and handle any customer fault escalation

As a potential candidate for the position, it is important to note that individuals holding a BSc/BA/BCom, ITI, or Diploma with computer knowledge are invited to apply. However, candidates with a background in B.Tech/M.Tech are kindly requested not to apply for this role. The work premises are located in Kochi, near the Ernakulam South Railway Station and the Ernakulam KSRTC Bus Stand. Kindly be informed that this position requires working in rotational shifts, including morning, afternoon, and night shifts. Upon joining the company, you will receive comprehensive training to fulfill the responsibilities associated with this role. Your primary duties will involve monitoring information systems operations to ensure continuous availability and optimal functionality. This includes utilizing monitoring tools to track the health of applications and promptly addressing any hardware or software issues that may arise. In the event of system outages, it is crucial to follow proper escalation protocols to facilitate timely resolution. Your tasks will encompass a wide range of information systems operations activities such as computer and telecommunications/communications operations, data entry, LAN/WAN administration, and operations support. Additionally, you will be responsible for maintaining system security policies and procedures, compiling records and reports related to network/information systems operations, and overseeing the operation of various communications equipment across multiple platforms. Furthermore, you will play a vital role in managing security and office devices such as CCTV cameras, webcams, and air conditioners. Your responsibilities will also include conducting routine testing and analysis of network facilities, troubleshooting network systems, and proactively addressing environmental/fire alerts through the environmental/fire tracking systems. As part of your daily tasks, you will be expected to provide technical support to internal and external clients/staff via phone calls, tickets, or chat. You will also collaborate with sales, accounts, and in-house teams to facilitate various activities and ensure seamless communication within the organization. Additionally, you will be responsible for updating daily tickets for team members, preparing and sending reports as needed, and identifying and addressing operational issues in client/in-house computer systems and applications. Moreover, you will be involved in environmental monitoring of IT infrastructures, assisting in conducting SAM audits, managing various storage devices, and providing pre-sale technical analysis and support to sales personnel regarding IT and ITES. Your role will also entail filtering and escalating client issues to the relevant teams, coordinating with stakeholders, and conducting lead data finding support through internet searches. In summary, this role requires a proactive and detail-oriented individual with a strong foundation in computer knowledge and information systems operations. By effectively fulfilling these responsibilities, you will contribute to the smooth functioning of the organization's IT infrastructure and support various business activities.,

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Data center routing & Switching, F5 Load balancer and WirelessGood to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities:- Prepare moderate to complex network designs/schematics to address specific customer network solution requirements. Prepare work orders containing instructions to be used by technicians to configure network hardware and software.- Work with customer technical teams to provide solutions for customers internetworking communications requirements. Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment. Remotely support new installs, circuit upgrades and logical changes Professional & Technical Skills: - Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, F5 Load Balancers, IPSEC, SSL VPN and Infoblox DDI. Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution. Update knowledge base with known errors/resolutions. Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Should be able to drive Network projects & work at the Data center during deployment of Network hardwares Experience with Wireshark or other NAM tools. Additional Information:- Should have 6 to 8 years of experience in Network operational support/management roles. Should have supported Network deployments. Should have experience performing Network transitions / transformations. Good understanding of procedures, application, and concepts within own subject area. Flexible to work in 24x7 environment. Educational Qualification:BS or BA in Engineering, Computer Science or equivale. Additional Information:Certifications in CCNA, CCNP or any other relevant certifications. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Data center routing & Switching, F5 Load balancer and WirelessGood to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities:- Prepare moderate to complex network designs/schematics to address specific customer network solution requirements. Prepare work orders containing instructions to be used by technicians to configure network hardware and software.- Work with customer technical teams to provide solutions for customers internetworking communications requirements. Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment. Remotely support new installs, circuit upgrades and logical changes Professional & Technical Skills: - Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, F5 Load Balancers, IPSEC, SSL VPN and Infoblox DDI. Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution. Update knowledge base with known errors/resolutions. Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Should be able to drive Network projects & work at the Data center during deployment of Network hardwares Experience with Wireshark or other NAM tools. Additional Information:- Should have 6 to 8 years of experience in Network operational support/management roles. Should have supported Network deployments. Should have experience performing Network transitions / transformations. Good understanding of procedures, application, and concepts within own subject area. Flexible to work in 24x7 environment. Educational Qualification:BS or BA in Engineering, Computer Science or equivale. Additional Information:Certifications in CCNA, CCNP or any other relevant certifications. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Data center routing & Switching, F5 Load balancer and WirelessGood to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities:- Prepare moderate to complex network designs/schematics to address specific customer network solution requirements. Prepare work orders containing instructions to be used by technicians to configure network hardware and software.- Work with customer technical teams to provide solutions for customers internetworking communications requirements. Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment. Remotely support new installs, circuit upgrades and logical changes Professional & Technical Skills: - Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, F5 Load Balancers, IPSEC, SSL VPN and Infoblox DDI. Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution. Update knowledge base with known errors/resolutions. Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Should be able to drive Network projects & work at the Data center during deployment of Network hardwares Experience with Wireshark or other NAM tools. Additional Information:- Should have 6 to 8 years of experience in Network operational support/management roles. Should have supported Network deployments. Should have experience performing Network transitions / transformations. Good understanding of procedures, application, and concepts within own subject area. Flexible to work in 24x7 environment. Educational Qualification:BS or BA in Engineering, Computer Science or equivale. Additional Information:Certifications in CCNA, CCNP or any other relevant certifications. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Data center routing & Switching, F5 Load balancer and WirelessGood to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities:- Prepare moderate to complex network designs/schematics to address specific customer network solution requirements. Prepare work orders containing instructions to be used by technicians to configure network hardware and software.- Work with customer technical teams to provide solutions for customers internetworking communications requirements. Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment. Remotely support new installs, circuit upgrades and logical changes Professional & Technical Skills: - Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, F5 Load Balancers, IPSEC, SSL VPN and Infoblox DDI. Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution. Update knowledge base with known errors/resolutions. Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Should be able to drive Network projects & work at the Data center during deployment of Network hardwares Experience with Wireshark or other NAM tools. Additional Information:- Should have 6 to 8 years of experience in Network operational support/management roles. Should have supported Network deployments. Should have experience performing Network transitions / transformations. Good understanding of procedures, application, and concepts within own subject area. Flexible to work in 24x7 environment. Educational Qualification:BS or BA in Engineering, Computer Science or equivale. Additional Information:Certifications in CCNA, CCNP or any other relevant certifications. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Role Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Data center routing & switching, F5 Load balancer and WirelessGood to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities:- The role is of Network Engineer with Design, Implementation and Troubleshooting skills Require Good Routing and Switching skills with knowledge on Wireless and Meraki infrastructure. Knowledge about Infoblox DNS, Load balancers and Firewalls is added advantage. Good in Design skills and Documentation is required Knowledge about the Monitoring tools is beneficial. Implementation of large-scale deployments across the network, Configure and install various network devices and services eg, routers, switches, cisco meraki and F5 load balancer.- Provide Level 3 support for troubleshooting and resolve issues. Deep understanding of networking protocols ex- IPSEC, HSRP, BGP, OSPF, IS-IS, 80211, 8021X 3 Knowledge and hands-on experience of LAN/WLAN/WAN support for voice, data and video networks at Access and Core network layers Expertise on Routing protocols BGP can list advantages.- Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Professional & Technical Skills: - IT architecture, Data Center and Cloud Offering knowledge.- Relevant understanding of Key IT system areas:DC Components, NW Components.- In-depth understanding of Cisco platforms.- Advanced capability in design and deployment of Cisco Validated Designs - Strong on BGP and OSPF routing protocols and experience with various network management tools. Experience engineering, delivering, and supporting IOS, IOS-XE, and NX-OS based switching platforms.- Understanding of Cisco Nexus and Catalyst product lines, thorough comprehension around L2 and L3 quality of service Additional Information:- Should have 8+ years of experience in Network operational support/management roles.- Should have supported Network deployments Should have experience performing Network transitions / transformations.- Good understanding of procedures, application and concepts within own subject area. An ability to learn new technologies quickly. -Good time management skills. -An ability to follow processes. Good communication skills both written and verbal. Educational Qualification:BS or BA in Engineering, Computer Science or equivale. Additional Information:CCIE Certifications or its equivalent Network certification. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Data center routing & Switching, F5 Load balancer and WirelessGood to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities:- Prepare moderate to complex network designs/schematics to address specific customer network solution requirements. Prepare work orders containing instructions to be used by technicians to configure network hardware and software.- Work with customer technical teams to provide solutions for customers internetworking communications requirements. Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment. Remotely support new installs, circuit upgrades and logical changes Professional & Technical Skills: - Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, F5 Load Balancers, IPSEC, SSL VPN and Infoblox DDI. Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution. Update knowledge base with known errors/resolutions. Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Should be able to drive Network projects & work at the Data center during deployment of Network hardwares Experience with Wireshark or other NAM tools. Additional Information:- Should have 6 to 8 years of experience in Network operational support/management roles. Should have supported Network deployments. Should have experience performing Network transitions / transformations. Good understanding of procedures, application, and concepts within own subject area. Flexible to work in 24x7 environment. Educational Qualification:BS or BA in Engineering, Computer Science or equivale. Additional Information:Certifications in CCNA, CCNP or any other relevant certifications. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Data center routing & Switching, F5 Load balancer and Wireless.Good to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities:- Prepare moderate to complex network designs/schematics to address specific customer network solution requirements. Prepare work orders containing instructions to be used by technicians to configure network hardware and software.- Work with customer technical teams to provide solutions for customers internetworking communications requirements. Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment. Remotely support new installs, circuit upgrades and logical changes Professional & Technical Skills: - Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, F5 Load Balancers, IPSEC, SSL VPN and Infoblox DDI. Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution. Update knowledge base with known errors/resolutions. Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Should be able to drive Network projects & work at the Data center during deployment of Network hardwares Experience with Wireshark or other NAM tools. Additional Information:- Should have 6 to 8 years of experience in Network operational support/management roles. Should have supported Network deployments. Should have experience performing Network transitions / transformations. Good understanding of procedures, application, and concepts within own subject area. Flexible to work in 24x7 environment. Educational Qualification:BS or BA in Engineering, Computer Science or equivale. Additional Information:Certifications in CCNA, CCNP or any other relevant certifications. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Role Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Data center routing & switching, F5 Load balancer and WirelessGood to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities:- The role is of Network Engineer with Design, Implementation and Troubleshooting skills Require Good Routing and Switching skills with knowledge on Wireless and Meraki infrastructure. Knowledge about Infoblox DNS, Load balancers and Firewalls is added advantage. Good in Design skills and Documentation is required Knowledge about the Monitoring tools is beneficial. Implementation of large-scale deployments across the network, Configure and install various network devices and services eg, routers, switches, cisco meraki and F5 load balancer.- Provide Level 3 support for troubleshooting and resolve issues. Deep understanding of networking protocols ex- IPSEC, HSRP, BGP, OSPF, IS-IS, 80211, 8021X 3 Knowledge and hands-on experience of LAN/WLAN/WAN support for voice, data and video networks at Access and Core network layers Expertise on Routing protocols BGP can list advantages.- Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Professional & Technical Skills: - IT architecture, Data Center and Cloud Offering knowledge.- Relevant understanding of Key IT system areas:DC Components, NW Components.- In-depth understanding of Cisco platforms.- Advanced capability in design and deployment of Cisco Validated Designs - Strong on BGP and OSPF routing protocols and experience with various network management tools. Experience engineering, delivering, and supporting IOS, IOS-XE, and NX-OS based switching platforms.- Understanding of Cisco Nexus and Catalyst product lines, thorough comprehension around L2 and L3 quality of service Additional Information:- Should have 8+ years of experience in Network operational support/management roles.- Should have supported Network deployments Should have experience performing Network transitions / transformations.- Good understanding of procedures, application and concepts within own subject area. An ability to learn new technologies quickly. -Good time management skills. -An ability to follow processes. Good communication skills both written and verbal. Educational Qualification:BS or BA in Engineering, Computer Science or equivale. Additional Information:CCIE Certifications or its equivalent Network certification. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Data center routing & Switching, F5 Load balancer and WirelessGood to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities:- Prepare moderate to complex network designs/schematics to address specific customer network solution requirements. Prepare work orders containing instructions to be used by technicians to configure network hardware and software.- Work with customer technical teams to provide solutions for customers internetworking communications requirements. Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment. Remotely support new installs, circuit upgrades and logical changes Professional & Technical Skills: - Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, F5 Load Balancers, IPSEC, SSL VPN and Infoblox DDI. Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution. Update knowledge base with known errors/resolutions. Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Should be able to drive Network projects & work at the Data center during deployment of Network hardwares Experience with Wireshark or other NAM tools. Additional Information:- Should have 6 to 8 years of experience in Network operational support/management roles. Should have supported Network deployments. Should have experience performing Network transitions / transformations. Good understanding of procedures, application, and concepts within own subject area. Flexible to work in 24x7 environment. Educational Qualification:BS or BA in Engineering, Computer Science or equivale. Additional Information:Certifications in CCNA, CCNP or any other relevant certifications. Qualification 15 years full time education

Company Overview EverestIMS Technologies is a product company founded by a group of technocrats who have been working with each other for over 14 years and have a combined experience of close to 100+ years. With a rich market experience in the I&O space, the company has built its widespread presence across the country and internationally through its product portfolio. The organization specializes in providing integrated IT solutions to empower corporations and enterprises to deliver enhanced services to their end-users. 5 -6 Years of Experience in Software Development with at least recent 3 Years in NMS or Telecom Domain Strong Experience in Development in NMS/EMS Telecom Domain Understanding of OSS / NMS related standards Understanding and Experience in Telecom Technologies Experience in Network Management Concepts like Inventory Management, Fault Management, Performance Management, Configuration Management Experience in Network Management Protocols SNMP, XML, REST/JSON, TL1, ASCII Sound in Programming Concepts Strong in Data Structures and Algorithms Good Communication Skills Experience in Software Development Life Cycle Additional: Python Programming

1) Job Purpose Fault management for Multivendor Multi technology IP network Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. Ensure timely management escalations for all P1/Special incidents as per process and regular update 2) Key Accountabilities / Key Result Areas (Max 5) Manage, troubleshoot & restore faults across multi vendor multi technology IP networks Able to understand the overlying services Voice, Data and other services and their architecture Able to manage ISP and CORE IP network Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K 3) Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5) Competencies Description Technical skill evolution: Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc. Should have strong knowledge of IP Network Architecture with services Excellent Communication and Coordination skills, confident and structured when dealing with conflict Experience in managing major incidents with good understanding of business and service impact. Demonstrate effective stakeholder engagement Operational Skill: Able to handle multiple outages at same time with coordination with relevant stakeholders Strong interpersonal & verbal communications with good written skills. Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused Able to take responsibility and motivate team members in difficult or stressful situations Digital DNA Should identify automation opportunity and implement it. Process enhancement Should understand industry standard process and framework like ITIL & ISO. Should be able to improve and implement the current INM process Familiar with ISO 27001 & the process of ISO 20000 audit and compliance Always follow HSW rules Core Competencies, Knowledge Professional Qualifications Candidate must possess engineering Bachelors Degree, Post Graduate Diploma, Professional Degree in Information Technology or equivalent Must have foundation qualification in ITIL V3 4) Key Performance Indicators Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services Ability to work independently with a significant attention to detail & Ability to work under pressure. Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability, Good problem solving techniques and Customer focused

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Fortinet FortiGate Firewall Good to have skills : Network Security Implementation, Network Security Operations, Palo Alto Networks FirewallsMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service by leveraging your exceptional communication skills to ensure that our world-class systems operate smoothly. Your role requires you to accurately identify client issues and design effective resolutions based on your extensive product knowledge, ensuring that client needs are met promptly and efficiently. Job : Roles & ResponsibilitiesPrepare moderate to complex network designs/schematics to address specific customer network solution requirements for Fortinet firewalls and network security. Prepare work orders containing instructions to be used by technicians to configure network hardware and software of Fortinet firewall and palo alto firewall. Work with customer technical teams to provide solutions for customers internetworking communications requirements. Configure and troubleshoot Forti Manager, Fortinet, and Palo alto equipment in a complex environment. Remotely support new installs, upgrades and logical changes and policy changes with B2B IPsec tunnel configuration and well versed with L7 NG FW features and threat protections. Professional & Technical Skills: - Must Have Skills: Data center firewall setup , Fortinet firewall and Palo Alto Firewalls - Good To Have Skills: Forti Manager, Forti Firewall , Palo alto firewall and SSL VPN (Forti client).- Educational Qualification:BE/B-Tech or MCA or MSc with Good Computer Science Background with good academic record of 65 and above Excellent knowledge and troubleshooting skills on Fortinet firewall and Palo Alto Firewalls and F5 Load balancer, F5 Load Balancers, IPSEC, SSL VPN and firewall hardware. Maintain and provide design of Fortinet/palo alto firewall including protocols and NGFW feature, security, and redundancy. Troubleshooting critical incidents and problem tickets. Identify potential failures and recommend solution. Update knowledge base with known errors/resolutions. Provide day to day operational support for the in-scope devices. Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution. Should have very good experience of software patch management to manage deployment of patches on timely basis. Experience in managing Client Networks, Firewall configuration, Firewall Architecting and Excellent knowledge of Advanced security next generation feature and Network Protocols. Co-ordinate with client for Hardware BOM requirements, Hardware baselines standard & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Should be able to drive Network projects & work at the Data center level during deployment of Network firewall hardware. Experience with Wireshark or other services now tools desirable. Additional InformationCisco Security, Palo Alto and Fortinet firewall Should have supported Network deployments. Should have experience in performing Network transitions / transformations. Good understanding of procedures, application, and concepts within own subject area. Flexible to work in 24x7 environment. Qualification 15 years full time education

Responsible for managing multiple teams that will conduct the installation, commissioning, integration, troubleshooting and testing of OEM equipment at customer Cell Sites. Required Candidate profile 8-12 years Experince in Field and maintenance Installation and commissioning Knowledge in commissioning and integration of baseband units like CBU, DUW, DUL, DUS. Knowledge in Ericsson BB5216,RBS6601

Role & responsibilities The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources. Key Responsibilities Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely response to tickets. Service KPI/Alarm Monitoring and Ticket Management for Ericsson and Huawei vendor. RF knowledge for 2G/3G/LTE/NR Understanding of Node alarms /events. Understanding of Radio KPI for each technolog y To ensure correct working methodology, escalation, and customer handling Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Escalation support for Service surveillance and (on-site) service. Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes. Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required. Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G RAN node working knowledge end to end (2G, 3G, 4G, 5G) with product BTS, RBS, ENODEB, BASEBAND, RNC multi-vendor Ericsson/Huawei. L1 Fault Management troubleshooting and alarms Clearing in the Network Good knowledge of operation and troubleshooting of multivendor telecommunication RAN equipments Ericsson/Huawei. Alarm Management for the assigned Network Services To investigate faults/cause related to system/network problems. To prioritize faults to meet SLA/WLA. RF knowledge for 2G/3G/LTE/NR Understanding and troubleshooting of Node alarms /event s. To ensure correct working methodology, escalation, and customer handling Understanding of Radio KPI for each technology Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Excellent communication skills with good experience on customer/MSIP handling. 24*7 Operations working in shift. Knowledge of Performance KPIs like Accessibility, Retainability, Mobility, Availability, Integrity and other KPI. Analytical and synthesis capabilities Understand Machine Learning, Artificial Intelligence & Cloud technologies. Working knowledge of Scripting Preferred candidate profile from Telecom Industry

Eligibility Criteria : - Bachelors degree in Engineering (3-5 years of experience) Technology : Huawei, Ericsson ,Cisco, VAS (SMSC , MMSC, CRBT, etc.) Job Description : - Network Monitoring for Alarms in Huawei Network NMS- VAS - SMSC MMSC, Bulk Message Server BMS, USSD, OTA(Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss call alert node level alarm monitoring and troubleshootingHand on experience in below mentioned VAS nodes :1. SMSC2. MMSC3. MissU Miss call Alert4. BMS - Bulk Message Server5. CMS6. VOM Voice Mail Server7. OTA - Over the Air activation8. Collectcall and USSD9. DOB (Handled by SLA)10. RBT - (Handled by the Huawei)11. BULKMAN- Reacting at the right time to the service affecting issues- Manages/Uses the Alarm Management processes and tools to detect, Assign the problems in line with Operator/other SLAs and internal OLAs- Opening trouble tickets from network alarms or external fault reports, escalating trouble tickets, both technical and management.- Liaises with Customer Care organisations regarding Network outages- Supports end-end support, coordination and control of assigned Trouble Tickets- Supports Major service outage investigations and follow up- Ensures planned outages are carried out/rolled back in maintenance window- Ensures Operator Customer Care is fully updated for service affecting outages- Alarm Monitoring, Fault Localization/Correction/Verification - Corrective Maintenance (centralized routines) - Liaises with subcontractors and 3rd parties to resolve faults- Liaises with other service providers regarding network outages- Should be open to work in night shifts (24/7 support)- Engineer should be ready to provide emergency support during out of office hours Processes & Tools : - ITIL Foundation recommended- Knowledge of processes (e.g. : incident restoration, network change management, network optimization process, incident and problem management) preferred.- Knowledge of tools : BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred. Key skills : - Good Communication and inter personal Skills- Experience in Operations and preferably Managed Services- Analytical Skills.- Process Orientation , Time Management Software Skill : - SQL and Oracle databases (preferably DBA)- Visual basic, MS Acces, Microsoft office