146 Fault Management Jobs

MS Expert - NSP/NFM-P Job Description (JD) Education and Experience Required: 5+ years of professional experience in telecom/IT operations. Bachelor of Science or equivalent degree in Computer Science or Electronics or Telecommunications or related fields. --- Mandatory Skills: --- NSP/NFM-P Working knowledge of NSP/NFM-P on FCAPS Functionalities. Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed). Strong understanding of telecom OSS and Trap flow from SBI to NBI via Element Management System (EMS) and Network Management System (NMS). Familiarity with fault management processes and alarm correlation mechanisms. Ability to perform routine system health checks, including NSP/NFMP Application and its Services monitoring. Capable of conducting first-level analysis on system related alarms reported. Basic understanding of: o Network Topology, o Statistics Manager, o Discovery Manager Regular reporting and escalation of recurring or critical issues to L3 support and tracking to closure. Performing trap testing, collecting TCP, debug logs, analysing the logs for diagnosis and Compatibility Checks. Handling P2/P3/P4 customer incidents, adhering to defined SLAs. Willingness and ability to work in rotational shifts (24/7 support environment). Preparation and documentation of known issues, workarounds, and SOPs for future reference. NSP Kubernetes Certificate Renewal: Responsible for tracking and renewing expiring certificates; coordinating with Product Support teams and ensuring minimal disruption during renewal activities. Application Upgrade Support: Assistance in Application version upgrades by performing pre-upgrade validations, supporting deployment activities, and conducting post-upgrade checks to ensure service continuity and functionality. Node Integration: Hands-on experience with NFMP Nodes integrations and disintegrations, SNMP MD5 & DES passkeys generations, Mibs activation. Knowledge on Property Resync, Alarms settings, Alarm policies, Alarms Squelching, TCA Policy, for restricting the alarms flow and severities Additional Preferred Skills (Nice to Have): Scripting experience on Shell/Perl/Python and APIs for automating routine tasks. Exposure on Oracle PL/SQL, ITIL processes, including Incident, Problem, and Change Management. Understanding of SNMP, syslog, and other telemetry protocols. Experience with reporting tools and KPI/metrics dashboards. Knowledge on Kubernetes, RHOS Strong communication and documentation skills. Ability to work independently and as part of a collaborative team.

As an MS Core Expert, you will ensure end-to-end fault, incident, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. You have: 6-10 years of experience in OpenStack Cloud with a degree equivalent to B.E./B.Tech. Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Perform a Daily health check of the cluster and fix issues based on observations. Implement and customize Grafana dashboards as required to effectively monitor the cluster. Assist the application team in resolving issues with pods like crash loopback, image pullback, and other errors. Assist in implementing best practices to configure readiness and liveness probes. Manage, modify SCC based on custom requirements and assign to specific projects, and perform certificate management when the existing certificates expire and when needed. Check cluster utilization and share reports to the business when needed. Forecast capacity growth requirements and handle capacity increase, and end-to-end architectural knowledge on ACM, ACS, and ODF. It would be nice if you also had: Knowledge ofRHOCP Architecture and experience in Microservices, Containers & Orchestration (Kubernetes, Docker). Knowledge of ticketing tools like ITSM, Incident management, problem management change management. Fault management/configuration of Red Hat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on the cluster line, performing patching, configuration changes, installing operators, etc. Hand in Hand coordination with the project for network integration activities, and will handle the trouble ticket/CR within SLA, and drive for Automation of tasks. Handling customer issues and ensuring that end-customer services are maintained. MOP/WI preparation for the activities and new learnings, and coordinating with the care team for finding and analyzing the RCAs. Prepare, implement, and verify the configuration and integration of a Node / System, and will track issues related to tools and timely escalation as per the pre-defined matrix. Assist the application team in resolving issues with pods like crash loopback, image pullback, and other errors. Assist in implementing best practices to configure readiness and liveness probes.

As an MS Core Expert, you will ensure end-to-end fault, incident, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. You have: 6-10 years of experience in OpenStack Cloud with a degree equivalent to B.E./B.Tech. Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Perform a Daily health check of the cluster and fix issues based on observations. Implement and customize Grafana dashboards as required to effectively monitor the cluster. Assist the application team in resolving issues with pods like crash loopback, image pullback, and other errors. Assist in implementing best practices to configure readiness and liveness probes. Manage, modify SCC based on custom requirements and assign to specific projects, and perform certificate management when the existing certificates expire and when needed. Check cluster utilization and share reports to the business when needed. Forecast capacity growth requirements and handle capacity increase, and end-to-end architectural knowledge on ACM, ACS, and ODF. It would be nice if you also had: Knowledge ofRHOCP Architecture and experience in Microservices, Containers & Orchestration (Kubernetes, Docker). Knowledge of ticketing tools like ITSM, Incident management, problem management change management. Fault management/configuration of Red Hat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on the cluster line, performing patching, configuration changes, installing operators, etc. Hand in Hand coordination with the project for network integration activities, and will handle the trouble ticket/CR within SLA, and drive for Automation of tasks. Handling customer issues and ensuring that end-customer services are maintained. MOP/WI preparation for the activities and new learnings, and coordinating with the care team for finding and analyzing the RCAs. Prepare, implement, and verify the configuration and integration of a Node / System, and will track issues related to tools and timely escalation as per the pre-defined matrix. Assist the application team in resolving issues with pods like crash loopback, image pullback, and other errors. Assist in implementing best practices to configure readiness and liveness probes.

As an MS Core Expert, you will ensure end-to-end fault, incident, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. You have: 6-10 years of experience in OpenStack Cloud with a degree equivalent to B.E./B.Tech. Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Perform a Daily health check of the cluster and fix issues based on observations. Implement and customize Grafana dashboards as required to effectively monitor the cluster. Assist the application team in resolving issues with pods like crash loopback, image pullback, and other errors. Assist in implementing best practices to configure readiness and liveness probes. Manage, modify SCC based on custom requirements and assign to specific projects, and perform certificate management when the existing certificates expire and when needed. Check cluster utilization and share reports to the business when needed. Forecast capacity growth requirements and handle capacity increase, and end-to-end architectural knowledge on ACM, ACS, and ODF. It would be nice if you also had: Knowledge ofRHOCP Architecture and experience in Microservices, Containers & Orchestration (Kubernetes, Docker). Knowledge of ticketing tools like ITSM, Incident management, problem management change management. Fault management/configuration of Red Hat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on the cluster line, performing patching, configuration changes, installing operators, etc. Hand in Hand coordination with the project for network integration activities, and will handle the trouble ticket/CR within SLA, and drive for Automation of tasks. Handling customer issues and ensuring that end-customer services are maintained. MOP/WI preparation for the activities and new learnings, and coordinating with the care team for finding and analyzing the RCAs. Prepare, implement, and verify the configuration and integration of a Node / System, and will track issues related to tools and timely escalation as per the pre-defined matrix. Assist the application team in resolving issues with pods like crash loopback, image pullback, and other errors. Assist in implementing best practices to configure readiness and liveness probes.

As an MS Core Expert, you will ensure end-to-end fault, incident, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. You have: 6-10 years of experience in OpenStack Cloud with a degree equivalent to B.E./B.Tech. Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Perform a Daily health check of the cluster and fix issues based on observations. Implement and customize Grafana dashboards as required to effectively monitor the cluster. Assist the application team in resolving issues with pods like crash loopback, image pullback, and other errors. Assist in implementing best practices to configure readiness and liveness probes. Manage, modify SCC based on custom requirements and assign to specific projects, and perform certificate management when the existing certificates expire and when needed. Check cluster utilization and share reports to the business when needed. Forecast capacity growth requirements and handle capacity increase, and end-to-end architectural knowledge on ACM, ACS, and ODF. It would be nice if you also had: Knowledge ofRHOCP Architecture and experience in Microservices, Containers & Orchestration (Kubernetes, Docker). Knowledge of ticketing tools like ITSM, Incident management, problem management change management. Fault management/configuration of Red Hat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on the cluster line, performing patching, configuration changes, installing operators, etc. Hand in Hand coordination with the project for network integration activities, and will handle the trouble ticket/CR within SLA, and drive for Automation of tasks. Handling customer issues and ensuring that end-customer services are maintained. MOP/WI preparation for the activities and new learnings, and coordinating with the care team for finding and analyzing the RCAs. Prepare, implement, and verify the configuration and integration of a Node / System, and will track issues related to tools and timely escalation as per the pre-defined matrix. Assist the application team in resolving issues with pods like crash loopback, image pullback, and other errors. Assist in implementing best practices to configure readiness and liveness probes.

As an MS Core Expert, you will ensure end-to-end fault, incident, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. You have: 6-10 years of experience in OpenStack Cloud with a degree equivalent to B.E./B.Tech. Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Perform a Daily health check of the cluster and fix issues based on observations. Implement and customize Grafana dashboards as required to effectively monitor the cluster. Assist the application team in resolving issues with pods like crash loopback, image pullback, and other errors. Assist in implementing best practices to configure readiness and liveness probes. Manage, modify SCC based on custom requirements and assign to specific projects, and perform certificate management when the existing certificates expire and when needed. Check cluster utilization and share reports to the business when needed. Forecast capacity growth requirements and handle capacity increase, and end-to-end architectural knowledge on ACM, ACS, and ODF. It would be nice if you also had: Knowledge ofRHOCP Architecture and experience in Microservices, Containers & Orchestration (Kubernetes, Docker). Knowledge of ticketing tools like ITSM, Incident management, problem management change management. Fault management/configuration of Red Hat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on the cluster line, performing patching, configuration changes, installing operators, etc. Hand in Hand coordination with the project for network integration activities, and will handle the trouble ticket/CR within SLA, and drive for Automation of tasks. Handling customer issues and ensuring that end-customer services are maintained. MOP/WI preparation for the activities and new learnings, and coordinating with the care team for finding and analyzing the RCAs. Prepare, implement, and verify the configuration and integration of a Node / System, and will track issues related to tools and timely escalation as per the pre-defined matrix. Assist the application team in resolving issues with pods like crash loopback, image pullback, and other errors. Assist in implementing best practices to configure readiness and liveness probes.

Role & responsibilities 1. Handle Zone wise Service restorations. 2. Ensure safe work environment and adherence to safety norms. 3. Adherence and maintenance of 100 % quality service restoration 4. Handling Vendors, Machine and Material 5. Responsible to ensure customer uptime for his Zone 6. Responsible for tracking Network Engineers for desired productivity 7. Conducting Reviews on service levels with Network Engineers 8. Tracking of material consumption through CRM 9. Handling escalations related to Fault repair 10. Tracking of Nodal, Wrong ticket escalations 11. Coordinates with Store In charge for material 12. Take update on the pending tickets with Engineers Preferred candidate profile Minimum 3 years of total work experience, relevant experience in ISP preferred Hands-on experience in handling teams with stipulated service levels. Excellent communication skills Should possess strong technology awareness

Role Overview: As an E2E Solution Architect Fixed Network at our company in Noida, India, you will be responsible for ensuring the smooth operation of Fixed Network (Core and Access) operations, focusing on Broadband and Enterprise nodes in a multi-vendor environment. Your role will involve providing technical leadership, solutions for alarm monitoring, network optimization, and outage support while adhering strictly to SLAs, compliance, and customer experience standards. Key Responsibilities: - Ensure uninterrupted operation of Broadband & Enterprise Services and Networks. - Drive Preventive & Corrective Maintenance across Broadband & Enterprise layers. - Mentor teams managing Broadband, Enterprise IP, Core, Access, and Transmission activities. - Analyze network performance, investigate anomalies, and recommend optimization measures. - Lead troubleshooting, Root Cause Analysis (RCA), and resolution across hardware, software, and configuration issues. - Collaborate with customers, MSIP, Sales, KAM, and third-party providers for quick issue resolution. - Manage escalations, outages, and high-priority incidents with structured communication. - Provide feedback for process/tool improvements and promote knowledge sharing. - Engage in automation initiatives to improve efficiency. - Contribute to Network Strategy, Transformation, and Digitalization initiatives. - Lead Service Improvement Plans (SIPs) to enhance customer experience. Qualifications Required: - Degree in Engineering or equivalent experience. - 10+ years of hands-on experience as a Fixed Network Expert in large customer service environments. - Strong knowledge of IP protocols for Fixed & Enterprise Networks, transport carrier networks, and Cloud networks. - Relevant management and technical certifications are advantageous. - Technical expertise in IP/MPLS, DWDM, Access Networks, Broadband platforms, and Enterprise solutions. - Familiarity with multi-vendor environments such as Cisco, Juniper, Nokia, Huawei, etc. - Hands-on experience with network monitoring, fault management, and performance tools. - Excellent customer service, stakeholder management, and communication skills. - Strong troubleshooting and problem-solving ability with proven escalation management experience. - Ability to work under pressure, manage multiple priorities, and lead during crises. - Self-motivated, proactive, result-oriented with strong leadership qualities. - Excellent time management, interpersonal, and organizational skills. - Fluent in English with knowledge of other languages being beneficial. - Skills in tracing & decoding customer complaints. - Tenacity, perseverance, and flexibility in working hours. - Developed skills in knowledge sharing and creating a learning culture.,

High-Level Product DevelopmentDraft high-level product specifications and translate them into code, ensuring attention to system integrity, feasibility, quality, security, maintainability, and modularity. Technology AdvocacyChampion the use of appropriate technologies and define streamlined workflows to adhere to coding standards, ensuring efficient and effective development processes. Collaborative Problem-SolvingCollaborate with teams globally to address production escalations, working closely with the reliability team to achieve timely resolutions for customer issues. Peer Review and CollaborationActively participate in peer review discussions encompassing requirements, specifications, designs, code, and other artifacts, fostering a culture of continuous improvement. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Telecom Industry & Network Domain Experience - Network Provisioning, Activation of Routers like Cisco/Juniper; Experience working on Linux OS. Knowledge/Experience with Automation Tools or coding/scripting languages like Ansible,Shell,Python,C/C++/Java Knowledge of Cloud Computing & at least 1 Cloud Hyperscale Certification Knowledge & experience in networking / OSS testing Preferred technical and professional experience Network Automation Experience/Certification/CCNA Experience working with Tier1 Telcos globally Experience in Fault Management & Incident handling

Responsible for Maintaining UBR links Fault correction and verification at UBR/eNodeB sites Installing/commissioning Microwave, UBR, and eNodeB equipment Coordinating with teams to resolve technical issues

High-Level Product DevelopmentDraft high-level product specifications and translate them into code, ensuring attention to system integrity, feasibility, quality, security, maintainability, and modularity. Technology AdvocacyChampion the use of appropriate technologies and define streamlined workflows to adhere to coding standards, ensuring efficient and effective development processes. Collaborative Problem-SolvingCollaborate with teams globally to address production escalations, working closely with the reliability team to achieve timely resolutions for customer issues. Peer Review and CollaborationActively participate in peer review discussions encompassing requirements, specifications, designs, code, and other artifacts, fostering a culture of continuous improvement. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Telecom Industry & Network Domain Experience - Network Provisioning, Activation of Routers like Cisco/Juniper; Experience working on Linux OS. Knowledge/Experience with Automation Tools or coding/scripting languages like Ansible,Shell,Python,C/C++/Java Knowledge of Cloud Computing & at least 1 Cloud Hyperscale Certification Knowledge & experience in networking / OSS testing. Preferred technical and professional experience Network Automation Experience/Certification/CCNA Experience working with Tier1 Telcos globally Experience in Fault Management & Incident handling

High-Level Product DevelopmentDraft high-level product specifications and translate them into code, ensuring attention to system integrity, feasibility, quality, security, maintainability, and modularity. Technology AdvocacyChampion the use of appropriate technologies and define streamlined workflows to adhere to coding standards, ensuring efficient and effective development processes. Collaborative Problem-SolvingCollaborate with teams globally to address production escalations, working closely with the reliability team to achieve timely resolutions for customer issues. Peer Review and CollaborationActively participate in peer review discussions encompassing requirements, specifications, designs, code, and other artifacts, fostering a culture of continuous improvement. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Telecom Industry & Network Domain Experience - Network Provisioning, Activation of Routers like Cisco/Juniper; Experience working on Linux OS. Knowledge/Experience with Automation Tools or coding/scripting languages like Ansible,Shell,Python,C/C++/Java Knowledge of Cloud Computing & at least 1 Cloud Hyperscale Certification Knowledge & experience in networking / OSS testing. Preferred technical and professional experience Network Automation Experience/Certification/CCNA Experience working with Tier1 Telcos globally Experience in Fault Management & Incident handling.

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Role Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Data center routing & switching, F5 Load balancer and WirelessGood to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities:- The role is of Network Engineer with Design, Implementation and Troubleshooting skills Require Good Routing and Switching skills with knowledge on Wireless and Meraki infrastructure. Knowledge about Infoblox DNS, Load balancers and Firewalls is added advantage. Good in Design skills and Documentation is required Knowledge about the Monitoring tools is beneficial. Implementation of large-scale deployments across the network, Configure and install various network devices and services eg, routers, switches, cisco meraki and F5 load balancer.- Provide Level 3 support for troubleshooting and resolve issues. Deep understanding of networking protocols ex- IPSEC, HSRP, BGP, OSPF, IS-IS, 80211, 8021X 3 Knowledge and hands-on experience of LAN/WLAN/WAN support for voice, data and video networks at Access and Core network layers Expertise on Routing protocols BGP can list advantages.- Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Professional & Technical Skills: - IT architecture, Data Center and Cloud Offering knowledge.- Relevant understanding of Key IT system areas:DC Components, NW Components.- In-depth understanding of Cisco platforms.- Advanced capability in design and deployment of Cisco Validated Designs - Strong on BGP and OSPF routing protocols and experience with various network management tools. Experience engineering, delivering, and supporting IOS, IOS-XE, and NX-OS based switching platforms.- Understanding of Cisco Nexus and Catalyst product lines, thorough comprehension around L2 and L3 quality of service Additional Information:- Should have 8+ years of experience in Network operational support/management roles.- Should have supported Network deployments Should have experience performing Network transitions / transformations.- Good understanding of procedures, application and concepts within own subject area. An ability to learn new technologies quickly. -Good time management skills. -An ability to follow processes. Good communication skills both written and verbal. Educational Qualification:BS or BA in Engineering, Computer Science or equivale. Additional Information:CCIE Certifications or its equivalent Network certification. Qualification 15 years full time education

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Data center routing & Switching, F5 Load balancer and WirelessGood to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities:- Prepare moderate to complex network designs/schematics to address specific customer network solution requirements. Prepare work orders containing instructions to be used by technicians to configure network hardware and software.- Work with customer technical teams to provide solutions for customers internetworking communications requirements. Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment. Remotely support new installs, circuit upgrades and logical changes Professional & Technical Skills: - Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, F5 Load Balancers, IPSEC, SSL VPN and Infoblox DDI. Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution. Update knowledge base with known errors/resolutions. Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Should be able to drive Network projects & work at the Data center during deployment of Network hardwares Experience with Wireshark or other NAM tools. Additional Information:- Should have 6 to 8 years of experience in Network operational support/management roles. Should have supported Network deployments. Should have experience performing Network transitions / transformations. Good understanding of procedures, application, and concepts within own subject area. Flexible to work in 24x7 environment. Educational Qualification:BS or BA in Engineering, Computer Science or equivale. Additional Information:Certifications in CCNA, CCNP or any other relevant certifications. Qualification 15 years full time education

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: Cisco Data center routing & Switching, F5 Load balancer and WirelessGood to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities:- Prepare moderate to complex network designs/schematics to address specific customer network solution requirements. Prepare work orders containing instructions to be used by technicians to configure network hardware and software.- Work with customer technical teams to provide solutions for customers internetworking communications requirements. Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment. Remotely support new installs, circuit upgrades and logical changes Professional & Technical Skills: - Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, F5 Load Balancers, IPSEC, SSL VPN and Infoblox DDI. Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution. Update knowledge base with known errors/resolutions. Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Should be able to drive Network projects & work at the Data center during deployment of Network hardwares Experience with Wireshark or other NAM tools. Additional Information:- Should have 6 to 8 years of experience in Network operational support/management roles. Should have supported Network deployments. Should have experience performing Network transitions / transformations. Good understanding of procedures, application, and concepts within own subject area. Flexible to work in 24x7 environment. Educational Qualification:BS or BA in Engineering, Computer Science or equivale. Additional Information:Certifications in CCNA, CCNP or any other relevant certifications. Qualification 15 years full time education

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Key Responsibilities: Monitor ATM networks for NCRs customers, through NCR in house Incident Management systems and tools. Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information. Escalate customer problems both internally and externally, when required, according to defined escalation paths. Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents. Requires rotation in work hours involving weekend, holiday or extended hours. Mandatory: education qualifications, years of experience, relevant years of experience, mandatory technical skill sets Graduate / High School Diploma (from any stream). 0-1 years related experience. Preferably from the ATM industry (Banking/ATM MSP). Basic understanding of ATM fault Management & call management procedures. Basic PC/Microsoft Office skills and telephone skills. Good Soft skills & Interpersonal skills (verbal & written) is a must. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Key Responsibilities: Monitor ATM networks for NCRs customers, through NCR in house Incident Management systems and tools. Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information. Escalate customer problems both internally and externally, when required, according to defined escalation paths. Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents. Requires rotation in work hours involving weekend, holiday or extended hours. Mandatory: education qualifications, years of experience, relevant years of experience, mandatory technical skill sets Graduate / High School Diploma (from any stream). 0-1 years related experience. Preferably from the ATM industry (Banking/ATM MSP). Basic understanding of ATM fault Management & call management procedures. Basic PC/Microsoft Office skills and telephone skills. Good Soft skills & Interpersonal skills (verbal & written) is a must. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About The Role Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Network Security Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to assess security needs, documenting security controls, and transitioning to cloud security-managed operations, all while ensuring compliance with industry standards and best practices. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Conduct regular assessments of security architecture to identify areas for improvement.- Facilitate training sessions for team members on cloud security best practices. Professional & Technical Skills: -Provide day to day operational support for the Multiple Firewall vendor and Palo Alto Service and Checkpoint.-Expert level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.-Should have very good experience of software patch management to manage the Firewall patch management cycle, patch testing and deployment of patches on timely basis.-Candidate should have knowledge of backup and restoration for configuration as per defined backup and restoration policy.-Create various reports for remediation, change tracking and on demand basis.-Support client with Palo Alto Firewall Management/Checkpoint/Prisma related questions including those related to remediation procedures and technical aspects.-Train Level 1 and 2 team to manage the Palo firewall Services to perform initial tasks.-Candidate should have advanced level skill on Palo Alto Firewall policy management to help team to manage the Firewall Audit, Rule optimization and policy cleanup-Candidate should have proficient knowledge on compliance andRegulatory requirement to manage the audit compliance on timely basis for example PCI DSS, HIPPA, SOX etc.-Very good Understanding for firewall Logs to investigate any incidents happening in the environment-Experience and knowledge on one or many Firewall rule review and Optimization tools such as Skybox, Firemon, Algosec, MyWizard, etc.-Good Knowledge of ITIL, COBIT framework good exposure of Service management-Experience in the documentation and design of Standard Operating Procedures.-Good Knowledge of VPN (IPSec) and Prisma. Additional Information:- The candidate should have minimum 5 years of experience in Network Security Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Fault management/configuration of CS & PS Core Network.(2G/3G/4G/Volte/IMS/5G) Coordination with Project teams for HLD/LLD/TOL/Design reviews Hand in Hand coordination with project for network integration activities Handle the Trouble ticket/CR within SLA Customer Issue handling and ensuring the end customer services are maintained MOP/WI preparation for the activities and new learnings Prepare, implement and verify the configuration and integration of a Node / System Coordinating with care team for finding and analyzing the RCAs Guiding team members to execute complex & critical configuration changes Tracking of issues related to tools and timely escalation as per pre-defined matrix Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers. Key Technical Skillset: - Candidate should have relevant technical experience on Ericsson IMS & CS, Packet Core Domain (3G/4G/5G Core Nodes CSCF,SBG,MTAS,IP Works, EMM,MSS,MGW,vEPG, vMME, SGSN,GGSN,PCC,PCG, etc) or SDM Domain ( HLR,HSS, UDM,AUSF,MMTEL etc) Knowledge on Cloud Native Architecture and experience on Microservices, Kubernetes, Dockers, Containers Excellent knowledge on Core IMS Architecture Interface and Protocols. Must have Hands on Experience on /LTE/VoLTE/5G and SDM E2E call flows Good exposure in IMS architecture with all the nodes Good Understanding on Service Based Architecture concepts/Network Slicing Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc.

Fault Management L2 responsible for diagnosing and resolving IP network faults to ensure optimal performance and reliability, This role involves troubleshooting IP network faults and promptly responding to network incidents and Outages (NOC Support). Job Key Tasks & Responsibilities: Fault Detection and Diagnosis: - Monitor network performance and identify faults using network management tools and systems. - Diagnose and troubleshoot IP network issues to determine root causes and implement corrective actions. Incident Management: - Respond promptly to network incidents and outages, ensuring minimal disruption to services. - Coordinate with internal teams and external vendors to resolve network issues efficiently. Network Maintenance and Optimization: - Perform routine maintenance and updates to network equipment and systems. - Optimize network performance by implementing necessary changes and improvements. Documentation and Reporting: - Maintain accurate records of network faults, incidents, and resolutions. - Generate regular reports on network performance and fault management activities. Collaboration and Communication: - Work closely with cross-functional teams to address network issues and improve overall network health. - Communicate effectively with stakeholders to provide updates on network status and resolution progress. Experience and Knowledge Experience Required : 6+ years work experience in ISP/MSO environment Location : Chennai Product Experiences : Cisco, Juniper, Nokia - Fault Management L2 support for IP/Security domain (NOC support) - Proficient knowledge of Cisco/Juniper/Nokia products. - Proven experience in IP fault management, network troubleshooting, and incident response. - Experience in all types of router software upgrades and procedures. - In-depth knowledge of carrier-class data/voice network services (LAN/WAN, routing protocols, ISIS, BGP, MPLS, VPLS, ACI,) - Perform network node administration and security audits on Cisco/Juniper switches/routers and Juniper/CheckPoint firewalls, inclusive of routine preventive and corrective maintenance of the network nodes. - Working knowledge of IOS XR, Cisco ASR 9010, Nexus 5k,9k, Juniper MX,PTX products. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work effectively in a fast-paced and collaborative environment. - ITIL process awareness. - IP Certifications on Juniper and/or Cisco are required - Work with leadership in identifying and mitigating risks and improving and implementing processes - Provide 24 x 7 tier2 technical and operational supports to the IP core networks and handle any customer fault escalation.

About this opportunity We are seeking an E2E Solution Architect Fixed Network to join our team in Noida, India. In this role, you will handle Fixed Network (Core and Access) operations ensuring uninterrupted service availability for Broadband and Enterprise nodes in a multi-vendor environment. You will act as a technical leader, providing solutions for alarm monitoring, hardware/software/configuration issues, network optimization, and outage support while maintaining strict adherence to SLAs, compliance, and customer experience. This role requires strong technical expertise, leadership skills, and the ability to collaborate across multiple stakeholders including customers, third-party providers, and internal teams. What you will do Ensure smooth and uninterrupted operation of Broadband & Enterprise Services and Networks. Drive and govern Preventive & Corrective Maintenance across Broadband & Enterprise layers. Act as a key mentor for teams managing Broadband, Enterprise IP, Core, Access, and Transmission activities. Conduct network performance analysis, investigate anomalies, and recommend optimization measures. Lead troubleshooting, Root Cause Analysis (RCA), and resolution across hardware, software, and configuration issues. Collaborate with customers, MSIP, Sales, KAM, and third-party providers for quick resolution. Ensure smooth service/system handover from Projects to Operations (including Acceptance Test Agreement compliance). Manage escalations, outages, and high-priority incidents with structured communication. Provide feedback for process/tool improvements and drive knowledge sharing across teams. Engage in automation initiatives to enhance efficiency. Contribute to Network Strategy, Transformation, and Digitalization initiatives. Lead Service Improvement Plans (SIPs) to enhance customer experience. The skills you bring Degree in Engineering or equivalent experience. 10+ years of hands-on experience as a Fixed Network Expert in large customer service environments. Strong knowledge of IP protocols for Fixed & Enterprise Networks, transport carrier networks (DWDM/SDH/MW), and Cloud networks in relation to IP/Fixed technologies. Relevant management and technical certifications are an advantage. Strong technical expertise in IP/MPLS, DWDM, Access Networks (xDSL, GPON, FTTx), Broadband platforms, and Enterprise solutions (VPN, DIA, Leased Lines). Familiarity with multi-vendor environments (Cisco, Juniper, Nokia, Huawei, etc.). Hands-on experience with network monitoring, fault management, and performance tools. Excellent customer service, stakeholder management, and communication skills. Strong troubleshooting and problem-solving ability with proven escalation management experience. Ability to work under pressure, manage multiple priorities, and lead during crises. Self-motivated, proactive, result-oriented with strong leadership qualities. Excellent time management, interpersonal, and organizational skills. Skills in tracing & decoding customer complaints. Tenacity, perseverance, and flexibility in working hours. Fluent in English (other languages beneficial). Developed skills in knowledge sharing and creating a learning culture.

Join our Team About this opportunity We are seeking an E2E Solution Architect Fixed Network to join our team in Noida, India. In this role, you will handle Fixed Network (Core and Access) operations ensuring uninterrupted service availability for Broadband and Enterprise nodes in a multi-vendor environment. You will act as a technical leader, providing solutions for alarm monitoring, hardware/software/configuration issues, network optimization, and outage support while maintaining strict adherence to SLAs, compliance, and customer experience. This role requires strong technical expertise, leadership skills, and the ability to collaborate across multiple stakeholders including customers, third-party providers, and internal teams. What you will do Ensure smooth and uninterrupted operation of Broadband & Enterprise Services and Networks. Drive and govern Preventive & Corrective Maintenance across Broadband & Enterprise layers. Act as a key mentor for teams managing Broadband, Enterprise IP, Core, Access, and Transmission activities. Conduct network performance analysis, investigate anomalies, and recommend optimization measures. Lead troubleshooting, Root Cause Analysis (RCA), and resolution across hardware, software, and configuration issues. Collaborate with customers, MSIP, Sales, KAM, and third-party providers for quick resolution. Ensure smooth service/system handover from Projects to Operations (including Acceptance Test Agreement compliance). Manage escalations, outages, and high-priority incidents with structured communication. Provide feedback for process/tool improvements and drive knowledge sharing across teams. Engage in automation initiatives to enhance efficiency. Contribute to Network Strategy, Transformation, and Digitalization initiatives. Lead Service Improvement Plans (SIPs) to enhance customer experience. The skills you bring Degree in Engineering or equivalent experience. 10+ years of hands-on experience as a Fixed Network Expert in large customer service environments. Strong knowledge of IP protocols for Fixed & Enterprise Networks, transport carrier networks (DWDM/SDH/MW), and Cloud networks in relation to IP/Fixed technologies. Relevant management and technical certifications are an advantage. Strong technical expertise in IP/MPLS, DWDM, Access Networks (xDSL, GPON, FTTx), Broadband platforms, and Enterprise solutions (VPN, DIA, Leased Lines). Familiarity with multi-vendor environments (Cisco, Juniper, Nokia, Huawei, etc.). Hands-on experience with network monitoring, fault management, and performance tools. Excellent customer service, stakeholder management, and communication skills. Strong troubleshooting and problem-solving ability with proven escalation management experience. Ability to work under pressure, manage multiple priorities, and lead during crises. Self-motivated, proactive, result-oriented with strong leadership qualities. Excellent time management, interpersonal, and organizational skills. Skills in tracing & decoding customer complaints. Tenacity, perseverance, and flexibility in working hours. Fluent in English (other languages beneficial). Developed skills in knowledge sharing and creating a learning culture.

Network Maintenance & Monitoring: Monitor network elements (BTS,BSC,MSC,Transmission, etc.) for alarms/faults. Ensure 24/7 uptime of telecom infrastructure, including active/ passive components. Conduct routine preventive and corrective maintenance Required Candidate profile Knowledge of telecom equipment (BTS, Node B, eNodeB, microwave, OFC, routers, etc.) Understanding of power systems: SMPS, battery banks, DG sets, and solar solutions.

field job PAN india Nokia BTS experience UPE UPE-Varanasi-Mughasarai Basti-mehdawal Gonda Barabanki-Haidergarh Gujarat-Ahmedabad Bhavnagar Varodara NCS Mehsana GandhiDham Vapi Surat

Job Description Digital Transformation Lead (Transport NOC, Automation & Platforms) About the Role We are seeking an experienced and visionary Digital Transformation Lead for our Transport Network Operations Center (NOC) . This role will drive automation initiatives, enable the journey towards autonomous transport networks , and lead the modernization of legacy platforms into next-generation digital platforms. The ideal candidate will be the bridge between NOC operations teams and internal platform/automation development teams, ensuring seamless translation of business needs into scalable technology solutions. Key Responsibilities 1. Automation Requirement Gathering & Solutioning Interface with Transport NOC teams (optical, IP, microwave, backbone transport). Identify operational pain points and automation opportunities across fault management, performance monitoring, provisioning, and root cause analysis. Prepare solution documents, high-level designs, and process workflows . Collaborate with internal AI, automation, and platform development teams for solution implementation. 2. Autonomous Operations Roadmap (Aligned to TM Forum AN Maturity) Define the vision and roadmap for progressing Transport NOC towards higher Autonomous Network maturity levels . Identify key automation enablers such as closed-loop assurance, AI/ML-based fault prediction, intent-driven automation, and zero-touch provisioning . Drive transformation initiatives to achieve proactive, predictive, and autonomous transport operations. 3. Platform Modernization Strategy Partner with vendors and internal teams to evaluate next-generation platforms (orchestration layers, observability tools etc). Assess Transport platforms (e.g., EMS/NMS, OSS, provisioning systems) modernization and alignment with Digital strategy. Define migration strategy towards cloud-native, API-first, and AI-ready platforms . Required Skill Set Technical & Domain Expertise In-depth knowledge of transport networks (Optical/DWDM, IP/MPLS, Microwave, Ethernet, SDN/NFV). Understanding of transport NOC processes – fault, performance, provisioning, service assurance. Hands-on knowledge of automation/orchestration tools (e.g., Ansible, Python, ServiceNow, Netconf/YANG, Kubernetes, OpenShift). Familiarity with TM Forum Autonomous Network maturity framework and OSS/BSS integration . Exposure to cloud migration and platform modernization (microservices, APIs, containerization). Business & Solutioning Skills Strong skills in requirement gathering, business process analysis, and solution documentation . Ability to create strategic roadmaps for autonomous operations and platform modernization. Experience in evaluating and working with vendor ecosystems (e.g., Nokia, Cisco, Huawei, Ciena, Juniper, Netcracker). Soft Skills Excellent stakeholder management – ability to work with Transport NOC, leadership, and development teams. Strong communication and presentation skills, with ability to influence digital adoption . Analytical mindset with problem-solving orientation. Ability to work in cross-functional, multi-vendor, and fast-paced environments. Qualifications & Experience Bachelor’s or Master’s degree in Electronics/Telecom/Computer Science Engineering . 8–12 years of experience in Transport network operations, automation, or digital transformation . Prior experience in solution architecture, NOC transformation, or platform strategy is highly desirable. Exposure to OSS modernization or SDN/NFV implementation projects will be an advantage.