149 Call Flow Jobs

Role Overview: As a Test Engineer at Marquistech, you will be responsible for mobile testing activities such as pre-launch mobile device testing, field testing, sanity testing, feature testing, and more. You will play a crucial role in ensuring the quality and performance of mobile handsets in India and abroad. Key Responsibilities: - Perform field testing, sanity testing, feature testing, functional testing, system testing, device flashing, compatibility testing, retesting, regression testing, performance testing, load testing, stress testing, mobility testing, and stationary testing of 2G/3G/4G LTE smartphones. - Conduct UI testing, integration testing, regression testing, and network test...

We are seeking a highly skilled 5G Core Expert to join our dynamic team, driving the design, optimization, and support of cutting-edge Nokia 5G core networks. This role focuses on delivering exceptional network performance, resolving complex technical challenges, and collaborating with cross-functional teams to enhance Nokias 5G solutions. The ideal candidate will bring deep expertise in 5G Core architecture, protocols, and KPI optimization, with a customer-facing mindset and hands-on experience in network troubleshooting and capacity planning. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Optimize 5G Core KPIs, identify bottlenecks, and perform E2E trace analysis using tools (e.g., Wiresh...

You will be responsible for installing UCCE components including ICM, CVP, CUIC, Finesse, CCMP, VVB, and CUSP. Your role will involve configuring UCCE components and utilizing your consulting skills to effectively communicate and present information. Additionally, you will apply basic troubleshooting and design skills to UCCE components and call flows. Key Responsibilities: - Install UCCE components such as ICM, CVP, CUIC, Finesse, CCMP, VVB, and CUSP - Configure UCCE components - Utilize consulting skills with excellent verbal and written communication - Apply basic troubleshooting and design skills to UCCE components and call flow Qualifications Required: - Strong consulting skills - Excel...

Telecom Protocol Test Engineer Signaling Experience: 25 Years Location: Noida Employment Type: Full Time / Permanent Functional Area: Engineering – Software & QA Key Responsibilities: Test telecom signaling systems including STP and SIGTRAN protocols (M2PA, M3UA, MTP, SCCP) Analyze 2G/3G/4G call flows using Wireshark Design and execute functional and performance test cases Log, track, and validate bugs through issue tracking systems Work on Linux-based environments using shell and vi editor Deploy and validate components in VM/Docker environments Collaborate with development and integration teams for test planning Skills & Requirements: 2+ years of telecom protocol testing experience Strong ...

Amazon Connect experience with 3 -17years experience. Experience with Amazon Connect (Contact flows, queues, routing profile, agent hierarchies) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) CloudWatch IAM Proficiency in programming scripting Java Script, Nodejs Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation Solid experience in REST APIs and integration frameworks. Experience working in Agile Scrum environments Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform

Job Title: Tele Sales Executive Location: Bangalore Industry: Open (Applicable across Fintech, Telecom, Retail, etc.) Experience: Freshers Only Key Responsibilities: Conduct outbound calls to potential customers to explain and promote products or services. Communicate effectively in both English and Hindi to handle customer queries. Understand customer needs and offer suitable solutions or products. Follow up on leads and convert them into sales. Maintain daily call logs and update CRM systems. Meet daily/weekly/monthly sales targets. Handle objections professionally and resolve customer concerns promptly. Candidate Requirements: Minimum Qualification: 12th Pass or Graduate (any stream). Flu...

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Qualcomm XR Research India is rapidly expanding to offer state of the art XR solutions. To scale and strengthen our offering in this domain, we are seeking a systems architect who will drive the next-generation technologies and architecture, shaping the future of Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR) use cases. Responsibilities: Your responsibilities will span across technical leadership, system architecture, software architecture, implementation and compute analysis. Here are the key aspects of your role: Drive technical workstreams related to perception, reprojection, split...

Role & responsibilities Strong knowledge of PRI, nodes like SBC, ONT, OLT, PON, FTTH, strong knowledge of Huawei and Nokia Router & Switches, should be familiar with traditional voice and IP telephony call flows with IMS architecture knowledge. Must have knowledge of TDM & SIP PRI/protocols. He/she should be capable enough to coordinate with cross functional teams to drive and close loop any issues. Drive different KPIs like SLA/MTTR/repeat reduction. Being in operation availability should be 24*7 (whenever required). Ability to deep down any issues against high ageing cases. Good enough to have MS-EXCEL/PPT knowledge to prepare different reports/data to govern the operation, people manageme...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging Genesys Cl...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging Genesys Cl...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend i...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend i...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging Genesys C...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging G...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging G...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging G...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Connect Good to have skills : NA Minimum 12 year of experience is required Educational Qualification : 15 years full time education Summary :A seasoned technology leader with deep expertise in Amazon Connect and AWS ecosystem, responsible for driving contact center modernization initiatives. Proven ability to lead cross-functional teams, deliver enterprise-grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact center platforms. Lead the end-to-e...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Connect Good to have skills : NA Minimum 12 year of experience is required Educational Qualification : 15 years full time education Summary :A seasoned technology leader with deep expertise in Amazon Connect and AWS ecosystem, responsible for driving contact center modernization initiatives. Proven ability to lead cross-functional teams, deliver enterprise-grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact center platforms. Lead the end-to-e...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Voice Engineer with 5 to 8 years of experience in Asterisk, Kamailio, SIP, WebRTC, and VoiceXML, along with strong scripting skills in Java. The ideal candidate will be responsible for designing, deploying, and maintaining real-time communication systems, ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Voice Engineer with 3 to 5 years of experience in Asterisk, Kamailio, SIP, WebRTC, and VoiceXML, along with strong scripting skills in Java. The ideal candidate will be responsible for designing, deploying, and maintaining real-time communication systems, ...

About The Role Project Role : Quality Engineering Architect (Test Arch Project Role Description : Develop end-to-end testing architectures using new and innovative testing products and solutions. Provide technical leadership and strategic direction in quality engineering. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel ...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend i...

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Amazon Connect Good to have skills : AWS Architecture, AWS Lambda Administration, Tech Solution Architecture Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Contact Center Engineer with strong hands-on expertise in Amazon Connect and related AWS services. The ideal candidate will design, implement, and support cloud-based contact center solutions, ensur...

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Amazon Connect Good to have skills : AWS Architecture, AWS Lambda Administration Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Contact Center Engineer with strong hands-on expertise in Amazon Connect and related AWS services. The ideal candidate will design, implement, and support cloud-based contact center solutions, ensuring high availability, scala...