Member Technical

Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
-Performs technical work, often in support of professional roles -Requires vocational training or the equivalent experience -Performs duties according to established procedures Expands skills in own work area within an analytical/scientific method or operational process Maintains appropriate licenses, training and/or certifications, as needed Applies experience and skills to complete assigned work within our area of expertise Works within standard operating procedures and/or scientific methods Works with a moderate degree of supervision Functional Knowledge: -Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines Business Expertise: -Has good understanding of how the team integrates with others Leadership: -Has no supervisory responsibilities Problem Solving: -Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods Impact: -Impacts the quality of own work Interpersonal Skills: -Uses communication skills to exchange of information