1) Position Summary: The External Applications Support Team manages the overall process of issue management and support for our customers (Sponsor /CRO/Investigator/internal user).The Support Coordinator will understand the needs of the users, analyzes their requests, takes the appropriate action to resolve issues, if needed, and provides timely answers. This role will require cross-training to ensure an overall knowledgebase to perform the necessary tasks.The Support Coordinator will ensure timely and comprehensive communication with our external and internal users.2) Key Roles & Responsibilities:Review User Access Request Form received from client and internal teams for accuracySubmit User Access Request in IT CentralFollow applicable departmental Standard Operating Procedures and Work InstructionsManage day-to-day tasks ensuring quality and productivityComplete required trainings according to required timelines 5Ensure timely escalation and issue resolution3) Education & Experience: MinimumHigh School or EquivalentYears of Experience Required: 0 yearsExperience Required:Demonstrated ability to plan, prioritize, organize and communicate effectivelyDemonstrated ability to pay attention to detailStrong interpersonal skills with ability to work well with othersAbility to deliver consistent high-quality workAbility to handle multiple tasks in a timely and professional manner under demanding conditionsPreferredBachelors DegreeYears of Experience Required: 0-1 yearsExperience Required: Applications Support knowledgeProject Management knowledgeCustomer Service experienceLocal language/s in addition to English language4) Special Required: Experience and expertise in Microsoft Office tools, notable Outlook, Excel, Teams, PowerPoint, Edge and OneNote 5) Problem Solving: Use the available knowledge base and understanding of the applications, user access management and internal processes to complete tasks without supervision. 6) Decision Making:Act as a first contact for Internal and external client with extensive knowledge of functional team activities, tools and deliverablesPerforms troubleshooting to resolve issues in a timely manner.Gather, investigate, and research background materials to gain an understanding of various subject matters and systems.Ensure regulatory requirements and corporate policies are incorporated into, and adhered to, in the delivery of support to internal and internal customers.Build and maintain relationships with the internal and external user community.Understands cross-functional business processes and priorities across the organization.Liaise with internal collaborators as needed for routing or escalation purposes as required by the scope of work.7) Personal Interactions and interpersonal skills: Work will be conducted by email, phone, or virtual meetings to:Answer queries in a timely and professional manner.Provide appropriate support according to each unique scenario.Know when to escalate accordingly to the next level of support as needed.Contribute efficiently and accordingly to the team repositories and process needs.

Essential job dutiesWorking with management, team, and users to build analytical reports and presentation dashboards based on KPIsUnderstand and be able to boil down complex datasets into presentable graphs and tables.Ability to utilize data manipulation to Extract, Translate and Load datasets.Supporting and maintaining existing processes and systems that contribute to datasets and analytics via web applications and application programsDeep understanding of data support in SQL, including the ability to contract or modify stored procedures.Configuration or construction of Web interfaces pages or to present, manage, or edit and update data.preparing data for DW or AI effortsC#.net coding necessary, python a plus.ResponsibilitiesTechnical AptitudeAbility to firmly understand and carry out technical procedures, including the more advanced, in respective areasDevelop new processes or datasets, and train, assist and optimize.Optimize current technical procedures as needed and/or suggested by management.Act as SME to assist in troubleshooting and issue resolution processes on reports, dataset, etc.Work with the individuals to ensure critical data is available as requiredEffectively solve problems as they arise on programsMaintain positive and collaborative relationships, internally and externallyExperience:4-5 years of relevant experience required

In the Pursuit of Answers, scaling our data and tech solutions allows us to demonstrate innovation, and discover new and unique ways to improve lives. The Customer Marketing team develops the channel strategy across the buyers journey to enable execution of campaigns against key objectives and business goals. Labcorp is seeking an experienced and dynamic Customer Marketing Manager to drive outbound Marketing campaigns for strategic positioning and growth of our expanding portfolio of data-driven products and services across our BioPharma business (Labcorp Genetics, previously Invitae, data products and services). Labcorp Genetics, formerly Invitae, provides genetic testing and data-driven insights to support precision medicine and clinical research. Our real-world data (RWD) offerings, help improve understanding of the patient journey and inform clinical trial design. These insights can uncover treatment patterns and key drivers of patient outcomes, supporting better decision-making in drug development. This key role will serve as the audience and channel expert, maximizing reach into the target audience to deliver on campaign targets. The successful candidate will focus on orchestrating the execution of our integrated marketing programs, assist in directing our agency relationship, and ensure our sales teams are enabled with the right tools to effectively leverage our marketing programs. This is an exciting opportunity to shape the future of Labcorps data-driven solutions and play a pivotal role in how we position and market cutting-edge innovations to diverse audiences, including sponsors, CROs, clinicians, and healthcare decision-makers. This is an opportunity to spearhead innovation at the intersection of AI, healthcare, and impact at scale. Roles and Responsibilities: Drive business growth by increasing adoption of existing products among target audience, and creating awareness and engagement for new products in partnership with Product Marketer and Commercial / Sales team. Design, execute and optimize campaign plans that deliver on business objectives and ensure reach into target audience, and continued nurture and qualification of leads. Key responsibilities include: Orchestrate delivery of campaign plans to ensure alignment with marketing plan Manage campaign and annual marketing plan calendar & timelines Manage tactical plans and prioritization through effective project management, ensuring projects meet deadlines and aligned with business goals. Guide content strategy and messaging architecture across all marketing channels (media, web, email, sales, events, etc.) Manage audience marketing budget spend (media, agencies, creative, etc.) appropriately by aligning tactical plans with P&S leaderships strategic priorities Aggregate and analyze campaign performance data and report on key performance indicators (KPIs) and insights to drive optimization and maximize campaign effectiveness Manage third party vendors or in-house channel partners to execute on campaign plan, asset development and delivery Collaborate with the Product Management and Product Marketing team to understand business goals and strategies, market sizing and product positioning. Lead recurring meeting cadence with Product Marketing and other key stakeholders to ensure timely and on-target execution of campaigns Work across organizational structures, within and beyond the marketing team, partnering with Sales, Medical Affairs, Science and operations to enable on-time and on—target delivery Develop customer journeys in partnership with Product Management, Product Marketing, Science and Technology, Medical Affairs and Clinical Directors to target the right message to the right audienceat the right time Enable delivery of the brand experience, voice, and visuals across all marketing channels Requirements: 8+ years Marketing experience mandatory Experience in biopharmaceutical segment / expertise in Real-World Data (RWD) business, genomics, or precision medicine is preferred. Experience working on GTM projects for data-driven products in healthcare. Experience working in a large global matrix organization, and building relationships with key stakeholders Bachelor’s degree in a scientific discipline or in Computer Science, AI, Data Science; MBA with a focus on Marketing is a plus. Domain Expertise: Understanding of marketing data and technology, BioPharma industry, and the broader healthcare ecosystem is preferred. Understanding how RWD supports clinical trials and drug development is desired. Proven results with marketing program strategy, planning, development, and implementation through multi-channel approaches (digital, social, print, email, webinar and face-to-face events, etc.) In depth knowledge of account-based marketing (ABM) Deep expertise in channel strategy Robust understanding of the target audience and the customer journey to enable strategic campaign design Deep expertise in marketing automation, especially Eloqua, and working knowledge of customer relationship manager (CRM Eg. salesforce) databases are a must. Strong understanding of the digital marketing technology landscape and best practices desirable Strong communication, copywriting and editing skills needed Proven results with marketing program strategy, planning, development, and implementation through omni-channel approaches (digital, social, print, email, webinar and face-to-face events, etc.) In depth knowledge of account-based marketing (ABM), deep expertise in channel strategy and robust understanding of the target audience and the customer journey to enable strategic campaign design. Deep expertise in marketing automation a must. Highly organized with strong project management and data analysis skills Effective communicator Open to working across time zones Interested can please share your updated resume to mahalakshmi.s1@labcorp.com