Technical Support Engineer

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analystaccredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 11,700+ fulltime Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate comes from the two words, Momentum and Innovate. Together this signals a company that puts speed, agility, innovation, and disruption in every aspect of its business and operations. The name has a natural sense of motion, i.e., momentum will always signal an agile brand in motion. And innovate represents our boundless creativity in solving complex challenges.

Role

Designation : Engineer

Location : Chennai

Job Responsibilities

Candidate would be responsible for handling customer calls and troubleshooting technical issues related Devices.

Ensure resolution provided in the first interaction with the customer.

Acquiring knowledge about the newly released products and recent updates.

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Position and sell Premium support contracts to customers based on their support entitlement.

Desired skills

Self-Motivated & Ability to Work Under Pressure

Should have good comprehensibility and understandability of what customers want.

Should have critical thought process and decision-making capability with focus on accuracy. Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies.

Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

Ability to sell/Upsell.

Candidates should be open to a shift of 24x7.

Soft Skills:

Should possess good English verbal skills.

Excellent logical reasoning .