4 Telstra Jobs

Job description Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices. • Ensure resolution provided in the first interaction with the customer • Acquiring knowledge about the newly released products and recent updates. • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service • Position and sell Premium support contracts to customers based on their support entitlement. • Self-Motivated & Ability to Work Under Pressure • Should have good comprehensibility and understandability of what customers want • Should have critical thought process and decision-making capability with focus on accuracy • Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies • Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. • Ability to sell/Upsell • Candidates should be open to a shift of 24x7. Soft Skills: • Should possess good English verbal skills • Excellent logical reasoning .

Dear Candidate, Greetings from Movate formerly known as (CSS Corp)!! We are hiring for Technical Support Engineer - Voice process. You profile is shortlisted from Naukri for Technical Support Engineer - Voice process. role with Movate Experience- We are looking for Min 1 to 6 years experience with excellent communication skills. Designation - Technical support Engineer. Work location - Ambit IT park Ambattur , Chennai. Qualification: Any graduate can apply(Graduation / Degree Mandatory) Interested candidates can drop your resume to this number or email your resume. Rubini HR ( whatsapp at 8825490116 between 11.00 AM to 8.00 PM) or write a mail to ( Rubini.ravichandran@movate.com) Roles and Responsibilities Looking for candidates with excellent communication skill for technical support Candidate should be flexible to work in US Shift (Rotational night shifts). Candidate should be excellent in English communication. Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office . Any experience who are willing to work with technical process can also apply. Candidates with International Technical Voice experience is preferred. Networking Experience with International Voice is mandatory. Essential Functions: Handle incoming calling process/complete tasks identified in cases received through CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary Adhere to established SLAs, and productivity/performance goals Provide world class Customer Support by delivering service. Perks and Benefits Salary - 3lpa to 5lpa (based on experience) Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break) Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office) Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005 Language: Excellent in English is mandatory Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund Schedule: Night shift (rotational) Desired Candidate Profile 1-6 years of experience in international technical support or network support role. Strong knowledge of CCNA certification concepts including OSI model, IP addressing, subnetting, DHCP configuration etc. . Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.

Job description We are hiring for Voice /Chat Support role ( International Process ) Designation : Engineer Shift : Flexible to work in Rotational Night shift Job location : Chennai(Ambit IT Park) Work Model : Work from office Week off: 2 days Rotational Week off Looking for immediate joiners/Can join in two weeks time. Primary Skills: • Excellent Communication - for voice, email, chat support • Should be able to communicate effectively • Should possess good telephone and email etiquette • Must be a graduate • Should be willing to work in US time zones • Must have good customer handling skills with the ability to learn networking concepts Job Responsibility : Provide technical support to customers through various channels such as chat, email, and web chat. Troubleshoot and resolve customer issues related to software products in an efficient manner. Utilize problem-solving skills to identify root causes of problems and implement solutions. Collaborate with internal teams to escalate complex issues when necessary. Maintain accurate records of customer interactions using CRM software. Provide technical support to customers through various channels such as chat, email, and web chat.

Role & responsibilities Resolve Inbound International customer queries via calls. Identify and assess customers needs to achieve satisfaction Follow communication procedures, guidelines and policies. Handling billing queries. Preferred candidate profile Strong communication skills for effective interaction with customers over phone. Min 6 Months of experience in International Customer Support (US/UK). Ability to work on rotating shifts including night shifts. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail. Perks and benefits 5 days working. 2 side cabs Lucrative Incentives. Loyality Bonus Note-Only Immediate Joiners are Preferred. Drop Your Resume aditya.choudhary1@techmahindra.com Contact No- 8920936468 (WhatsApp Only) Aditya Choudhary (HR) Tech Mahindra Amandeep Kaur (HR) Tech Mahindra Contact No- 7827571871 (WhatsApp Only)