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Jobs in Coimbatore
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Egger Pumps
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IT Service Desk - Officer

IT Service Desk - Officer

3 - 6 years

|

3 - 6 Lacs

Posted:1 day ago| Platform:

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Skills Required

Ticket Management system upgrades Ticketing Service Request Management Service Request Migration SLA IT Support Troubleshooting deployments IT Service Desk It Asset Ticketing Tools SLA Management Service Desk operations Monitoring User Management Issue Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Manage and resolve service desk tickets and technical issues.
Install, configure, and support a wide range of IT hardware and software.
Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt.
Provide troubleshooting end users services technical issues.
Assist with IT projects, including system upgrades and deployments.
Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate.
Contribute to the establishment and maintenance of Service Desk related standards.
Collaborate with Global IT team members to deploy global systems and resolve complex issues.
Contribute the continuous improvements of the Service Desk services.
Contribute to the IT risk management process.

Preferred candidate profile:

Travel to a limited extent to execute IT related activities.
Work outside business hours, including weekends, for scheduled maintenance or project tasks.
Participate in an on-call rotation for off-hours support.
Excellent written and verbal communication in English & Tamil
Team Player
Excellent troubleshooting skills. Passion for problem solving, Ability to solve technical issues.
Strong customer-focused attitude with a problem-solving mindset.
Excellent ability to collaborate with a local and global team.
Willingness to learn and adapt to new technologies and processes.

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