6 System Upgrades Jobs

Install, configure, and maintain SAP systems including ECC, S/4HANA, BW/4HANA, and Solution Manager Perform SAP HANA database administration, monitoring, and optimization Manage system copies, client administration, and transport landscapes Conduct system upgrades, enhancement pack installations, and kernel patching Implement and manage SAP system security, user roles, and authorizations Perform regular system health checks, backups, and disaster recovery planning Support high availability and system replication for SAP HANA Troubleshoot system issues and provide root cause analysis Collaborate with application teams, developers, and infrastructure teams Ensure system compliance with internal policies and external regulations

Senior Executive - Support (Troubleshooting WMS, OMS, IMS, Procurement Systems, B2B eCommerce) Experience: 5 to 8 years Positions: 3 Location: Bengaluru Work Mode: Hybrid Shifts: Rotational (Morning, Noon, Night) -- Night Shift - Work from Home Passport: Mandatory Notice Period: Up to 15 days Primary Skills: - Domain Expertise: Logistics, WMS (Inbound, Outbound, Warehouse Inventory & Recount), Procurement Systems, OMS, IMS, B2B eCommerce - Technical Support: Troubleshooting WMS, OMS, IMS, Procurement Systems, B2B eCommerce - Database & Cloud: SQL Queries, Azure Cloud, NoSQL/MongoDB, Elastic Search - System & Tools: API Integration, Web Services, Networking, Windows/Linux, Log Analysis, Debugging - ERP Systems: Oracle WMS, SAP WMS, or equivalent - DevOps & Automation: Python, Bash, PowerShell, Scripting, Incident & Change Management (ITIL Preferred) Key Responsibilities: -- Act as Level 1 & Level 2 Support, handling escalations and ensuring quick resolutions -- Troubleshoot API failures, system integrations, and database inconsistencies -- Work closely with Product & Engineering teams for issue debugging -- Monitor system health, permissions, and access controls -- Manage ticketing systems (JIRA, ServiceNow, Zendesk) and ensure SLA compliance -- Assist in system upgrades, testing, and deployments -- Document troubleshooting steps, known issues, and resolutions -- 24/7 on-call support for critical issues To Apply: -- navaneetha@suzva.com -- 9032956160 -- Share Resume with: - Current CTC - Expected CTC - Notice Period -- Immediate Joiners Preferred!

Provide day2day support for the Fiserv Signature platform, responding to issues, troubleshooting, & resolving technical problems efficiently.Collaborate with clients &internal teams to analyze, configure, and implement solutions on the Fiserv SP. Required Candidate profile Assist in system upgrades, patches & maintenance activities to ensure the platform remains secure & up to date. detailed investigations to identify root causes of issues &propose effective solutions

Role Overview: We are seeking a dedicated and skilled Production Support Analyst to join our team. In this role, you will provide critical support for our Policy Administration System that runs on the IBM i platform. You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the production support team ensuring smooth and efficient operations, particularly during overnight batch processes. The role involves working in an AGILE environment and collaborating with teams across the globe. Key Responsibilities : Provide technical support for the Policy Administration System on the IBM i platform. Monitor overnight batch processes, ensuring timely and accurate completion (on a rotational basis). Troubleshoot and resolve system issues, minimizing downtime and impact on business operations. Perform root cause analysis and implement corrective actions to prevent recurrence of issues. Collaborate with cross-functional teams across different geographical locations to resolve complex technical problems. Support one week in every three for overnight batch monitoring, and additional coverage as required for holidays and other scheduling needs. Ability to work as part of a shift rota. (This may include occasional weekend work for big projects) Utilize SQL and RPG for system maintenance, enhancements, and issue resolution. Create and maintain documentation for processes, procedures, and problem resolutions. Participate in system upgrades, patches, and other maintenance activities. Communicate effectively with stakeholders, providing updates and status reports as necessary. Use Jira for issue tracking and project management. Use ServiceNow for incident management, change management, and service request fulfilment. Work within an AGILE framework, participating in sprint planning, daily stand-ups, and retrospectives. Qualifications/Knowledge of: Proven experience in a production support role, preferably within a healthcare or insurance environment. Strong knowledge and experience with IBM i (AS/400) platform. Proficiency in SQL and RPG is highly desirable. Experience with Jira and ServiceNow for issue tracking and service management. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a global team. Strong communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Flexibility to support overnight batches on a rotational basis and provide additional coverage as needed (essential). Experience working in an AGILE environment. Ability to read/speak English. Preferred Qualifications: Experience with policy administration systems. (preferred, but not essential) Familiarity with ITIL or other IT service management frameworks. Prior experience in the healthcare or insurance industry. (preferred, but not essential)

Senior Executive - Support (Troubleshooting WMS, OMS, IMS, Procurement Systems, B2B eCommerce) Experience: 5 to 8 years Positions: 3 Location: Bengaluru Work Mode: Hybrid Shifts: Rotational (Morning, Noon, Night) -- Night Shift - Work from Home Passport: Mandatory Notice Period: Up to 15 days Primary Skills: - Domain Expertise: Logistics, WMS (Inbound, Outbound, Warehouse Inventory & Recount), Procurement Systems, OMS, IMS, B2B eCommerce - Technical Support: Troubleshooting WMS, OMS, IMS, Procurement Systems, B2B eCommerce - Database & Cloud: SQL Queries, Azure Cloud, NoSQL/MongoDB, Elastic Search - System & Tools: API Integration, Web Services, Networking, Windows/Linux, Log Analysis, Debugging - ERP Systems: Oracle WMS, SAP WMS, or equivalent - DevOps & Automation: Python, Bash, PowerShell, Scripting, Incident & Change Management (ITIL Preferred) Key Responsibilities: -- Act as Level 1 & Level 2 Support, handling escalations and ensuring quick resolutions -- Troubleshoot API failures, system integrations, and database inconsistencies -- Work closely with Product & Engineering teams for issue debugging -- Monitor system health, permissions, and access controls -- Manage ticketing systems (JIRA, ServiceNow, Zendesk) and ensure SLA compliance -- Assist in system upgrades, testing, and deployments -- Document troubleshooting steps, known issues, and resolutions -- 24/7 on-call support for critical issues To Apply: -- navaneetha@suzva.com -- 9032956160 -- Share Resume with: - Current CTC - Expected CTC - Notice Period -- Immediate Joiners Preferred!

Shifts : Rotational Work Mode : WFO Experience Required : 4 Years or above in IT Service Desk Job Role / Requirement : Windows : Exposure & Experience in support roles supporting Windows Profile, AAD, system upgrades & new device setup Virtual Machines: Experience in working with and troubleshooting issues on a VM Security and compliance protocols: Domain knowledge expertise related device compliance and Windows update Application Troubleshooting : Ability to troubleshoot issues related to email server connections, such as setting up and verifying Outlook profiles, and resolving send/receive errors. Outlook & Office Products: Familiarity with the interface, features, and functionality of Outlook 2016, including email management, calendar, tasks, and integration with other Office applications. Understanding of how Outlook integrates with Microsoft Teams for scheduling and joining meetings, as well as troubleshooting related issues. Knowledge of common non-Microsoft software and web-based tools that may interact with Outlook, such as MAC OS and ServiceNow, and the ability to provide support for these integrations. Capability to provide first-level support for internal applications that integrate with or affect Outlooks performance. 5.Microsoft Teams, conferencing tools : Installation and Setup: Understanding how to install Microsoft Teams, set up accounts, and troubleshoot any installation issues. Navigation and Interface: Familiarity with the Teams interface, including how to navigate between teams, channels, chats, and meetings. Chat and collaboration: Knowledge of chat functions, file sharing, and collaborative features within Teams. Meetings and Calls: Ability to assist users with scheduling, joining, and managing Teams meetings, as well as troubleshooting audio/video issues and call connectivity. Integration with Office 365: Understanding how Teams integrates with other Office 365 apps and services, such as Outlook, OneDrive, and SharePoint. 6.Network connectivity troubleshooting Ability to explain networks and connection types and troubleshoot multiple connection types (Home or Corp) Knowledge of Virtual Private Networks and how they operate 7.Hardware Support: Experience supporting multiple OEM form factors