70 It Asset Jobs

Asset Tracking and Management: Lifecycle Management: Compliance: Procurement and Disposal: Maintaining accurate records of all IT assets, including hardware, software, and related licenses, using an asset management system Annual bonus Provident fund

Key Responsibilities: Asset Tracking and Management: Maintaining an accurate inventory of all IT assets, including hardware, software, and related agreements. Lifecycle Management: Managing the entire lifecycle of IT assets, from procurement to retirement, including tracking, maintenance, and upgrades. Licensing and Compliance: Ensuring that all software assets are properly licensed and that the organization is compliant with licensing agreements. Cost Optimization: Identifying opportunities to optimize asset utilization, reduce costs, and minimize waste. Vendor Management: Working with vendors for procurement, maintenance, and support of IT assets. Policy and Procedure Development: Developing and implementing asset management policies and procedures to ensure efficient and effective management of IT assets. Reporting and Analysis: Providing regular reports on asset inventory, utilization, and compliance to management. Collaboration: Working with various teams (IT, procurement, finance, etc.) to align asset management with business goals. Skills and Qualifications: Technical Proficiency: Understanding of IT hardware and software, including knowledge of asset management tools and systems. Organizational Skills: Ability to manage a large inventory of assets and maintain accurate records. Analytical Skills: Ability to analyze data, identify trends, and make recommendations for asset optimization. Communication Skills: Ability to communicate effectively with various stakeholders, including vendors, IT staff, and management. Financial Acumen: Understanding of IT costs, budgeting, and financial management. Problem-Solving Skills: Ability to identify and resolve asset-related issues. Education and Experience: A bachelor's degree in a related field (e.g., computer science, information technology) is generally required. Industry certifications in IT Asset Management (e.g., from IAM or IAITAM) are often preferred. Experience in IT asset management or a related field is typically required.

We are seeking a proactive and detail-oriented License Manager to support and manage the procurement, compliance, optimization, and renewal of software licenses across the organization. This role plays a critical part in ensuring cost-effective use of software, license compliance with vendor agreements, and alignment with internal IT governance policies. You will work with internal stakeholders and external vendors to manage licensing for Tier 1 and Tier 2 software publishers Key Responsibilities: Monitor and manage software license compliance across multiple vendors (e.g., Microsoft, VMware, Adobe, Citrix). Ensure alignment with contractual terms and internal usage policies. Coordinate internal audits and support vendor audits with accurate license data. Track license entitlements, deployments, and usage throughout the software lifecycle. Maintain up-to-date records in software asset management tools (e.g., ServiceNow, Flexera, Snow). Work with IT operations to identify underused or overutilized assets for optimization. Support license procurement and renewal processes in collaboration with procurement and legal teams. Interpret complex license agreements and advise on best practices for use. Liaise with vendors and resellers for quotes, renewals, true-ups, and support escalations. Prepare usage reports, license position summaries, and compliance dashboards. Recommend cost-saving opportunities by identifying redundant or unused licenses. Support internal chargeback processes for license usage reporting. Contribute to the refinement and automation of software license tracking processes. Assist in developing standard operating procedures and knowledge base documentation. Required Skills & Qualifications: Bachelor's degree in IT, Business Administration, or a related field. 4+ years of experience in software license management or software asset management (SAM). Strong knowledge of license models for Tier 1 vendors (e.g., Microsoft, VMware, Oracle, Adobe). Familiarity with software asset management platforms (e.g., ServiceNow, Snow, Flexera). Understanding of ITIL practices and software lifecycle concepts. Intermediate to advanced Excel skills, including strong command over formulas, logic, and data analysis. Ability to analyze large datasets and prepare reports. Good negotiation and communication skills for working with vendors and stakeholders.

Asset Tracking and Management: Maintaining accurate records of all IT assets, including hardware, software, and related licenses, using an asset management system. Lifecycle Management: Managing the entire asset lifecycle. Health insurance Employee state insurance Provident fund Performance bonus Annual bonus

Job Purpose: To ensure the smooth functioning of all IT systems and infrastructure at the manufacturing plant, supporting production, operations, and administration through timely IT support, maintenance, and development. Key Responsibilities: 1. IT Infrastructure Support Provide daily support for desktops, laptops, printers, and other IT hardware across the plant/commercial Troubleshoot hardware/software issues and resolve them in a timely manner. Coordinate with vendors for hardware servicing and replacements. 2. Network Management Monitor and maintain LAN, WAN, Wi-Fi, and internet connectivity within the plant/commercial. Address network downtime issues and ensure high uptime of connectivity. Assist in the setup of routers, switches, firewalls, and network security systems. 3. System Administration Install, configure, and update operating systems and software. Manage user accounts, access controls, and data backups. Ensure cybersecurity measures (anti-virus, patches, firewall rules) are up-to-date. 4. ERP/Software Support Provide first-level support for ERP systems Coordinate with the ERP support team for module-wise issue resolution. Assist in data entry, reporting, and generation of MIS as required. 5. IT Asset Management Maintain inventory of IT assets hardware, software licenses, cables, etc. Ensure asset tagging and audit compliance. 7. Documentation and Compliance Maintain documentation for network diagrams, license records, and IT SOPs. Ensure adherence to IT policies and data protection protocols. Skills Required: Strong troubleshooting and technical problem-solving skills. Good understanding of Windows OS, networking protocols, and cybersecurity. Ability to communicate effectively with non-technical users. Flexibility to work in shifts and respond to urgent plant requirements.

GRADE - DM-I DEPARTMENT - IT SUB-DEPARTMENT - SERVICE SUPPORT/DELIVERY TYPE OF POSITION - Full-time/Part-time/Contract/Intern REPORTS TO - Manager-IT Assets ROLE PURPOSE & OBJECTIVE Responsible to maintain the accuracy of the IT Asset Inventory. Responsible for identifying, documenting and preparing reports on compliance issues related to asset consumption. Responsible for managing and monitoring Ujjivan SFBs IT asset management system. NON-FINANCIAL SIZE All IT hardware assets of the region Region wise count of employees Hardware IT assets Region wise KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business: Responsible for ascertaining the working condition of IT assets in collaboration with users and supervisors and recommend replacement, if needed. Preparation of purchase orders for IT assets. Responsible to co-ordinate with Finance for invoice processing. Customer (Both Internal & External) To co-ordinate with Audit SPOCs to validate branch asset To validate physical regional inventory across departments Coordination with all departments for gathering requirements related to IT assets To allocate to the users the relevant IT assets for carrying out business related activities against documented approvals To co-ordinate with HR for updating employee records related to IT assets during allocation, change and handover. Customer centric AORs Allocation of assets: Time taken to allocate asset Correctness of Asset Indemnity Form Collection of assets during exit: Time taken to inform HR for FFS Stakeholders interactions AIF form submission to HR- weekly Coordinate with Configuration team for asset deployment. Co-ordinating with Employees for FNF-Full & Final of Exit Employees Internal Process To keep track of assets send for repairs and update the inventory Physical Stock verification fortnightly Provide replacement against the faulty/lost assets Remapping resigned employees' assets to new employees Provide assets to new employees by verifying stock in the branch/RO/HO within agreed TAT.\ To work on Quarterly Audit, IT Asset declaration from Branch & RO office All asset movements need to updated in Oracle Tool BLT Training of Onboarding of new users need to update in Darwin Box Mailbox Monitoring and responding mails Some Ad-hoc requirements Compliance to SLA/Policies/Processes Complete documentation (AIF) for the audi. No overdue items for the fixed assets audit crossed the timeline Process Management/ Process Excellence Ensure required desktops and laptops are allotted to project teams within the given stipulated time for project. Quarterly come to the manager with some kind of new process which can be improve the existing process Innovation & Learning ITIL Training Completion Attending team building training & Swayam Mandatory training MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduation in any stream Experience Range (Years and Core Experience Type) 1 to 2 years of relevant experience, preferably in IT asset management Certifications If required Functional Skills Basic tracking and identification methodology Asset Management Procedures Knowledge of Oracle FA

Position Overview We are seeking a dedicated and detail-oriented IT Asset Executive to join our dynamic team in Navi Mumbai. This full-time position offers an exciting opportunity for individuals with a passion for IT asset management and a desire to contribute to the efficiency of our operations. The ideal candidate will have 1 to 2 years of relevant experience and will play a crucial role in managing the lifecycle of IT assets, ensuring optimal allocation and utilization. Key Responsibilities Manage the allocation and tracking of IT assets throughout their lifecycle, ensuring compliance with company policies and procedures. Utilize ticketing tools to address asset-related issues and maintain accurate records of asset operations. Collaborate with cross-functional teams to ensure timely and efficient IT asset management. Prepare and maintain detailed reports using Excel sheets to monitor asset performance and lifecycle status. Ensure adherence to Service Level Agreements (SLAs) and IT Service Management (ITSM) best practices. Assist in the planning and execution of asset operations, including procurement, deployment, and disposal of IT assets. Provide support in the development and implementation of asset management policies and procedures. Conduct regular audits of IT assets to ensure accuracy and compliance with internal standards. Qualifications The successful candidate will possess the following qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 1 to 2 years of experience in IT asset management or a similar role. Proficiency in using ticketing tools and asset management software. Strong knowledge of asset lifecycle management and operations. Excellent skills in Excel for reporting and data analysis. Ability to work independently and collaboratively in a team environment. Strong organizational skills and attention to detail. Effective communication skills, both verbal and written. This is a fantastic opportunity for individuals looking to advance their careers in IT asset management. If you are a proactive and motivated professional with a keen eye for detail, we encourage you to apply for this position. Join us in our mission to optimize IT asset utilization and contribute to the success of our organization. We look forward to receiving your application!

Role & responsibilities: Manage and resolve service desk tickets and technical issues. Install, configure, and support a wide range of IT hardware and software. Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt. Provide troubleshooting end users services technical issues. Assist with IT projects, including system upgrades and deployments. Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate. Contribute to the establishment and maintenance of Service Desk related standards. Collaborate with Global IT team members to deploy global systems and resolve complex issues. Contribute the continuous improvements of the Service Desk services. Contribute to the IT risk management process. Preferred candidate profile: Travel to a limited extent to execute IT related activities. Work outside business hours, including weekends, for scheduled maintenance or project tasks. Participate in an on-call rotation for off-hours support. Excellent written and verbal communication in English & Tamil Team Player Excellent troubleshooting skills. Passion for problem solving, Ability to solve technical issues. Strong customer-focused attitude with a problem-solving mindset. Excellent ability to collaborate with a local and global team. Willingness to learn and adapt to new technologies and processes.

Role & responsibilities Preferred candidate profile HARDWARE ASSET MANAGEMENT

Sr. Exe AM IT Infra- North: CMR Group is India's largest producer of Aluminium and zinc die-casting alloys. With 13 state-of-the-art manufacturing plants across the country, CMR has become the preferred supplier for many of Indias largest automotive industry leaders. Since its inception in 2006, CMR has consistently outpaced competition by focusing on delivering superior value to its stakeholders. This value is driven by a strong commitment to technical advancements, quality enhancement, sustainability, and people-centric practices. We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication to fostering an enriching work environment is reflected in our recognition as the 'Most Preferred Place for Women to Work' and as one of the Top 25 Mid-Sized Indias Best Workplaces in Manufacturing for 2025 by Great Place to Work. As CMR continues to chart its growth trajectory, we remain committed to innovation and excellence. We are always looking for enthusiastic and dynamic individuals to join our team and contribute to our continued success. Corporate Faridabad & Other North Locations Position: FLO IT Infra Job Band / Designation: A- Executive / Sr. Executive / Asst. Manager Reporting to: Area Head- IT Infra Qualifications: Essential: Degree/ Diploma in IT from Recognized institution Desired : MCA/ BE/B Tech./ M.Sc. Computer Sciences. Job Profile: Position Description The role is supposed to maintain and update the IT infrastructure, IT assets and related software's Position Responsibilities: Coordinates with unit IT staff for ensuring ongoing IT operations and support for office related IT hardware, software and network systems Ensures speedy resolution of all IT related (except ERP) issues Oversees aspects of IT Asset management such as - AMC/Licensing/Maintenance etc. Responsible for server management. Carry out back up (Manual and automated) for users at corporate. Provides technical specifications for IT purchase. Enable implementation of various improvement initiatives in plant for better IT infrastructure. Responsible for LAN/WAN/other networks uptime and smooth running at desired specifications with regular maintenance. Functional Competencies: 1. Server management 2. Network and communication 3. Digital electronics 4. Hardware specifications Behavioral Competencies: 1. Cost consciousness 2. Effective communication 3. Teamwork 4. Knowledge sharing and learning 5. Planning and organization 6. Execution excellence 7. Results orientation General : Age -25- 35 years. CTC 3.5 - 6.5 LPA approx. CTC Not a constraint for suitable candidate Candidate should not be frequent job changer Notice Period- Joining period Max 30 Days. We can buy notice period, if required Location: Corporate office : 7th Floor, Tower 2, L & T Business Park, 12/4 Delhi Mathura Road (Near Delhi Badarpur Border) Faridabad, Haryana, 121003. Railway Station: Faridabad (9.1 km away) Metro station: Delhi Metro Violet line -Sarai metro station(400.0 m away) Airport: Indira Gandhi International airport (33.0 km away) Tatarpur: Tatarpur, Baghola Road, Palwal, Haryana 121102 Railway Station: Palwal (10.8 km away) Metro station: Delhi Metro Violet line - Raja Nahar Singh metro station (19.7 km away) Airport: Indira Gandhi International airport (87.6 km away) Haridwar : Plot No-3/P2, Sector 10, IIE Sidcul Haridwar Uttarakhand-249403 Railway Station : Haridwar (13.3 km away) Airport: Jolly Grant Airport in Dehradun (52.6 km away) Bawal : Plot No. 65, Sector 15, Bawal, Haryana 123501 Railway Station: Rewari (14.1 km away) Airport: Indira Gandhi International Airport (81.2 km away) Bhiwadi: SP-1D, RIICO Industrial Area, Tapukara, Bhiwadi, Dist. Alwar, Rajasthan 301707 Railway Station: Khalilpur, Gurugram (27.1 km away) Airport: Indira Gandhi International Airport (61.8 km away) Manesar: Plot No. 182, Sector - 5, IMT Manesar, Gurgaon, Haryana-122050 Railway Station: Gurgaon (20.9 km away) Airport : Indira Gandhi International Airport (34.9 km away)

Asset Executives Responsible for maintaining and tracking all company defined assets. Technical Qualification: At least 2-3 yrs relevant IT experience. Strong background and work experience in Asset Management. Excellent computer skills and proficient in excel, word, outlook, and access. Good communication skills both verbal and written. Education Qualification: Diploma / Any Graduate Relevant IT Certification as per capability If Interested then share your resume to somiya.j@finalsearch.io along with the below details. Total Exp: Rel Exp: Current CTC: Exp CTC: Notice period: Current Location: --

Provide first-level IT support for hardware, software & network issues across devices. Handle system installation, configuration, user account mgt, and IT asset tracking. Support AV setups, CCTV, biometric systems, ensure compliance with IT policies.

Leading MNC company into IT domian looking for IT Asset Manager Asset Movement Asset Reservations Asset Disposal Periodic Physical Verification Maintain hardware asset database to ensure completeness and accuracy at all times Ensure that IT Asset Management SLAs and KPIs are met at all the time Reconciliation of discovered assets that are not tracked in the asset management database Manage the validation of the asset management database records by performing a scheduled task to QA the data for asset records Review existing Asset Management process and suggest improvements in process efficiencies and controls Manage spares and provide inputs for timely procurement of necessary spares to manage repair maintenance activities. Track movement of assets from one location to another Location: Delhi,Mumbai,Pune,Bengaluru

Hiring fo CMM 5 Level Org.!!Good understand of IMAC & CMDB database and End user computing along with Asset management.1+ years experience in IT with preferable knowledge of HAM with asset IMAC & CMDB Required Candidate profile Designation:IT Asset Management Location:Goregaon,Mumbai Experience: 1 Year Qualifcation: BE, BTech, BSC, MCA, BCOM Mandatory: ITIL Foundation certification snehapawar@peshr.com/7021769496

IT Asset Coordinator, IT Asset Management

Responsibilities: * Hardware and software support and installation * Collaborate with other IT groups for seeking resolution of reported issues * Administration, creation, and configuration of accounts in Active Directory * Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access * Patch Management and Software Deployment * Maintain IT Assets System and Software Inventory * Power Apps, Power Automate, and Share Point Flows * Provide high quality first level support and response to the end user * Complete all task in a timely manner to meet given SLAs * Track tickets status and ensure they are getting attention from other IT groups in timely matter * Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate * Document solutions for knowledge-base and bring new ideas for innovation and automation excellence * Provide other job duties requested by manager on an as needed basis. Qualifications/Requirements: * University Degree * 1-2 years experience of working on a global help/service desk Level 1 (low level support) and higher support OR * 1+ years' experience technical support level 1 and higher (troubleshooting/problem solving skill) Position requires skills in the following areas as appropriate: * Experience in using helpdesk ticketing system * Preferable candidates should be English language expert (Speak, Read and Write) * Office 365 and SharePoint experience * Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner * Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications * Great knowledge of IT processes and willingness to constantly update knowledge * Individual contributor, able to work independently * Inbuilt ability to multi-task, working on more than one issue simultaneously Role: IT Support Engineer Department: IT & Information Security Employment Type: Contract Role Category: IT Support Education UG: B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers

Greetings! We're hiring for the below role - Role : IT Asset Executive Location : Halol (Candidates from Vadodara can also apply as the Bus facility is available from Vadodara to Halol) Exp : 2+ years Notice Period : Immediate/15 days max If interested, please share your updated resume at ritu.pathak@teamcomputers.com

Life on the team Are you detail-oriented and passionate about managing IT assets effectively throughout their lifecycle? As part of our Asset Management team, youll play a vital role in managing the full lifecycle of IT assetsensuring accurate inventory, efficient deployment, and responsible disposal if required. If you're driven by process, compliance, and operational excellence, this is the perfect opportunity to grow your career. What youll do: Manage the end-to-end lifecycle of IT assets (procurement to disposal) in accordance with company policies and industry standards. Maintain accurate records of IT assets using ServiceNow or similar asset management tools. Oversee inventory to track quantities, locations, and statuses of all devices including laptops, desktops, and mobile equipment. Generate regular reports on asset inventory, procurement status, and lifecycle metrics using Excel (PivotTables, VLOOKUP, advanced formulas). Conduct periodic audits and reconciliations to ensure data accuracy and compliance. Coordinate with vendors and logistics partners to ensure timely delivery and collection of IT assets. Support asset deployment to end users and manage proper disposal or recycling of retired devices. Collaborate with IT support teams to resolve hardware-related issues, including failures, replacements, and repairs. Ensure compliance with ITIL standards, particularly in asset and configuration management. Provide timely documentation and reporting for stakeholders and audits. What you’ll need Experience: Associate Technical Analyst (ATA): 1–3 years in IT Asset Management with DLM experience Education: BCA, BSc, or BCom. Skills: Advanced Excel proficiency (PivotTables, VLOOKUP, advanced formulas). Strong knowledge of IT asset lifecycle management. Experience with IT asset audits and reconciliations. Familiarity with ServiceNow or equivalent ITAM tools. Understanding of ITIL practices in asset and configuration management. Effective coordination with vendors and logistics. Strong documentation and reporting abilities. Excellent communication and collaboration skills. About us With over 20,000 employees globally, we are at the heart of digitisation—supporting some of the world’s most recognised organisations in managing their IT infrastructure across more than 70 countries. We guide our clients through IT strategy, implement the best technologies, and enable digital transformation at scale. Learning and development We believe our people are our greatest asset. That’s why we offer coaching, mentoring, professional certifications, and global opportunities. Whether you want to deepen your current expertise or explore new areas of the business, we’ll support you every step of the way. Our leaders invest in your development and help unlock your full potential. You belong We are committed to building an inclusive, supportive, and diverse workplace. We celebrate the unique experiences and perspectives every team member brings. We want you to feel empowered, respected, and like you truly belong here. Your application is evaluated solely on merit—regardless of your age, disability, ethnicity, gender identity, faith, or orientation. We are proud to be a Disability Confident Employer and encourage applications from individuals with disabilities. If you meet the essential requirements, we guarantee you an interview.

Position : Associate System Admin Qualification: Any Degree Job Location: Banashankari III Stage, Bengaluru Job Type: Full Time Workdays: Monday to Friday Benefits: Statutory benefits, Medical Insurance, Paid leaves etc. Salary: 2-3 L CTC per annum including (PF, ESI, other statutory benefits) Work Venue: M/s. Conceptia Software Technologies Pvt Ltd #22, 2nd Floor, 100ft Ring Road, 6th Block, Banashankari III Stage, III Phase, Bengaluru 560085 Job Role: Configure internal systems. Diagnose and troubleshoot technical issues. Supervise the Operations team. Upgrade the network infrastructure. Install servers, devices and firewalls. Train new system users and set up their accounts. Monitor the performance of servers, software and hardware. Ensure the smooth deployment of new applications. Update technical documentation

Job Summary: We are seeking a detail-oriented and proactive Asset and Vendor Coordinator to manage the IT asset lifecycle and vendor relationships. The ideal candidate will have hands-on experience with IT asset management tools, strong knowledge of ITIL processes (IMAC), and excellent communication skills. Key Responsibilities: Manage the complete IT Asset Lifecycle. Maintain and update asset records using the ServiceDesk Plus tool. Oversee vendor relationships, including procurement, service agreements, and performance tracking. Coordinate IT equipment delivery, installation, movement, additions, and changes(IMAC). Ensure data accuracy and integrity in asset inventory systems. Prepare reports and analyses related to asset management using MS Excel and MS Word. Support audits and compliance requirements by maintaining accurate documentation. Collaborate with internal departments to forecast and manage IT asset needs. Ensure adherence to ITIL best practices in asset and vendor management. Qualifications and Skills: Education: Bachelors Degree in a relevant field. Experience: 2-3 years in a similar role (IT asset and vendor management). Proficient with ServiceDesk Plus or similar ITSM/asset management tools. Strong working knowledge of MS Excel and MS Word. Solid understanding of vendor management practices. Familiarity with ITIL processes, specifically related to IMAC activities. Excellent organizational, communication, and interpersonal skills. Ability to work independently and manage multiple priorities effectively. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Asset Management, CMDB, Daily Dashboard, Inward Outward Register, Asset Life-cycle, Asset Database Management, Immediate joiner .

Life on the team A Technical Contract Management Team Leader in FLSs shared service organization with ServiceNow Asset Management is responsible for overseeing the management of contracts and ensuring the efficient use of assets within the ServiceNow platform. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What youll do Daily active management through planning and distributing workload appropriately to ensure that business needs and deadlines are met Driving efficiency and managing performance within the team to increase productivity and reduce delivery costs Liaising with the team to provide appropriate support, coaching and drive the Winning Together values Producing and analysing management reports to allocate work and report on trends Providing clear, concise, and relevant communication with the team, stakeholders and senior management Being accountable for maintaining levels of cover for planned and unplanned absence Being accountable for the recruitment process and ensuring all the necessary support and training is available for a successful onboarding of new starters Understanding global operational requirements, shared best practices, and maintaining the highest level of performance of the team Building and maintaining relationships with other teams to ensure service delivery within SLA and contractual obligations Supporting new business during transition and Early Life Support, working alongside the GSC Change team Maintain knowledge ownership of specific customers, and ensuring the wider teams are also kept up to date with any customer changes Drive a Continual Service Improvement culture, where issues and suggestions can be raised openly Resolving customer escalations in a timely manner to avoid disruption and minimize business impact Acting in accordance with Computacenter HR and Information Security Policies and reporting any potential or actual security events or other security risks to the organization Responsible for applying matrix organization guidelines What you’ll need Strong leadership and team management abilities Excellent proven customer service skills Confidence in building relationships with key stakeholders and senior management Ability to adapt quickly to new working conditions and deliver outcomes Excellent interpersonal, literacy, and numeracy skills Excellent administrative skills and ability to analyse data and produce reports Ability to coordinate, organize, and prioritize work activity for self and others Proficient in ServiceNow, Microsoft applications and other relevant tools Excellent analytical and problem-solving skills Ability to multi-task, work under pressure, and at pace Must possess organizational, time management, and motivational skills Must possess a strong work ethic, with proven people management skills, working across virtual team Good coaching skills in a busy environment

We are seeking an experienced and proactive Sr. IT Support to oversee daily IT support operations, ensure high-quality service delivery, and lead a team of support engineers. The ideal candidate will manage incidents, resolve technical issues, and implement best practices to enhance user satisfaction and system uptime. Key Responsibilities: Lead and mentor the IT support team to ensure timely and effective resolution of IT issues (hardware, software, network, and systems). Monitor and manage IT service desk tickets, prioritizing and escalating as needed. Develop and enforce support processes, SLAs, and documentation standards. Coordinate with infrastructure, security, and application teams for issue resolution and project support. Conduct root cause analysis for recurring problems and recommend long-term solutions. Maintain inventory of IT assets and ensure compliance with IT policies and procedures. Provide reporting and analytics on ticket trends, team performance, and user feedback. Support onboarding/offboarding processes and ensure timely provisioning/de-provisioning of access and equipment. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Strong technical knowledge of Windows/Mac OS, Active Directory, O365, networking, and remote support tools. Proven leadership and team management experience in a fast-paced IT support environment. Excellent communication, problem-solving, and customer service skills. ITIL certification (preferred).

KEY RESPONSIBILITY AREAS • Perform daily and long-term operational and strategic management of hardware and software • Vendor Coordination for IT infra break down issue support • Plan, monitor, and record hardware assets and/or software license to make sure they complied with vendor contracts in software tools/Excel • Responsible for acquiring, maintaining, upgrading, and disposing of assets following the organizations asset management policies. • Responsible for Asset movement from one location to another location following IMAC process and organization’s asset management policies. • Ensure effective management of the CMDB and that the content contained is accurate • Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management • Manage inventory of CIs and assets, including dependencies and attributes), making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with • Responsible for managing lifecycle of hardware and software models in the DML right from their introduction to their retirement • Generate and distribute various reports, including compliance reports on current assets and CIs and their status; also perform trend analyses • Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management • Collaborate with infrastructure teams to determine trends in asset performance

Role & responsibilities Manage and maintain company networks, systems, and hardware. Provide technical support for desktops, laptops, printers, and software. Ensure data security, backups, and system updates. Oversee user account management and access control. Maintain IT asset inventory and license compliance. Support CCTV and biometric systems. Coordinate with vendors for IT procurement and service. Enforce IT policies and maintain proper documentation. Identify opportunities for system improvements and upgrades. Preferred candidate profile 1-3 years of hands-on experience in IT administration. Strong knowledge of networking, hardware, and operating systems (Windows/Linux). Familiarity with firewalls, antivirus, data backup, and security protocols. Good troubleshooting skills and ability to work independently. Strong communication and documentation abilities.