As a Logistics Coordinator at Solis, you will play a crucial role in supporting our executive team by helping with various administrative tasks and logistical coordination for imports & export deals. Your responsibilities include, but are not limited to: Key Responsibilities: 1. Managing supply chain logistics a. Coordination with freight forwarding companies globally to facilitate pick-up from Europe, US, U.K., to be delivered to India, Taiwan, South Korea etc. b. Coordination with suppliers and customers to ensure products are delivered within specified time periods c. Constant monitoring of movements of cargo from different parts of the globe d. Frequently updating company data to show the most up to date information on each cargo – weights, documents, bill of lading, photos, etc. e. Following up with customers for payments f. Creating documentation for import & export of cargo 2. Stakeholder communication and Relationship management a. Clear and concise communication with the management team, suppliers, customers and all business partners b. Building a cohesive environment within the team Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Schedule: Day shift Weekend availability Supplemental Pay: Yearly bonus Application Question(s): Are you comfortable with a computer? Experience: Import - Export Documentation: 1 year (Preferred) Language: English (Required) Location: Goregaon East, Mumbai, Maharashtra (Required) Shift availability: Day Shift (Required) Work Location: In person

Job Description: 1、The person will be responsible for online telephonic support to customer technical queries received from Australian market customers. 2、Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system (whatapp) whichever management advice to use. 3、Profession English speaking communication, person should have good knowledge on Electrical and Electronic or power electronics, solar inverters product. 4、should able to conduct periodic product training for customer and in-house engineers time to time. Desired Qualities & Qualification: - Good knowledge of power electronics, solar inverters, PV module fundamentals, and solar power plants. - Qualification of BE/B-Tech/Diploma in Electrical, Electronics-Telecommunication. - Professional English communication skills in speaking and writing. - Preference for candidates already working or with good experience in handling solar string inverters. -Preference for candidates who are from Navi Mumbai, thane, kalyan, dombivali. - Preference for candidates who can join within 15 days.

The Role Following consistent and continued sales growth in markets across Europe, Solis are now looking for a dynamic, Service support and operations specialist to provide support for our customers in United Kingdom. The role will offer the successful applicant the chance to be part of the fun, diverse and welcoming Solis team in Europe. This is a home-based or office-based role that will be an ideal next more for someone with experience in the solar industry. Key Responsibilities RMA order processing (e.g., receiving RMA form from customers and making sure they are properly processed internally). Spare parts order processing (e.g., receiving RMA form from customers and making sure they are properly processed internally). Logistics duties (e.g., sending customer replacement items and collection of old items) · Maintain accurate upkeep and documentation of support activities within the service CRM database. Escalate customer technical queries to wider team if required. Work with cross functional peers to ensure the best level of customer service is provided.

The Role Following consistent and continued sales growth across Europe, Solis is now looking for a technically strong and service-oriented On-line Service Specialist to support our customers in the United Kingdom and Europe . The successful candidate will be responsible for remote technical support, inverter diagnostics, RMA processing, and customer satisfaction management. This is a Mumbai-based position , ideal for someone with experience in solar inverter technical support. The role operates currently in the India time zone . Key Responsibilities Provide online/telephonic support for technical queries related to Solis inverters from UK and European customers. Troubleshoot inverter and system-level issues using remote tools (e.g., Solis Cloud) and customer input. Timely and effective complaint handling and ticket management using the ticketing tool Freshdesk . RMA order processing (e.g., receiving and verifying RMA forms from customers and coordinating internally). Spare parts request handling and coordination with logistics for dispatch and return. Escalate complex or unresolved technical issues to seniors, superiors, and leaders when required. Maintain accurate documentation of support activities and solutions provided. Work collaboratively with cross-functional peers to ensure a high standard of customer service delivery.

The role of an Online Service Specialist at Solis involves providing technical support to customers in the United Kingdom and Europe. Your responsibilities will include handling remote technical support, inverter diagnostics, RMA processing, and managing customer satisfaction. This position is based in Mumbai and operates within the India time zone. Your key responsibilities will involve offering online/telephonic support for technical queries related to Solis inverters from UK and European customers. You will troubleshoot inverter and system-level issues using remote tools such as Solis Cloud and customer input. Additionally, you will be responsible for timely and effective complaint handling and ticket management using the ticketing tool Freshdesk. As an Online Service Specialist, you will also handle RMA order processing by receiving and verifying RMA forms from customers and coordinating internally. You will manage spare parts requests and coordinate with logistics for dispatch and return. In cases of complex or unresolved technical issues, you will escalate them to seniors, superiors, and leaders as necessary. It will be crucial for you to maintain accurate documentation of support activities and solutions provided. Collaboration with cross-functional peers is essential to ensure a high standard of customer service delivery. If you have experience in solar inverter technical support and are service-oriented, this role may be an ideal fit for you.,