On-line Service Specialist

Solis

0 years

0 Lacs

Navi Mumbai Maharashtra India

Posted:3 days ago| Platform:

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Skills Required

service support diagnostics processing management coordination logistics dispatch documentation

Work Mode

Remote

Job Type

Full Time

Job Description

The Role

technically strong and service-oriented On-line Service Specialist

Mumbai-based position

Key Responsibilities

Provide online/telephonic support for technical queries related to Solis inverters from UK and European customers.
Troubleshoot inverter and system-level issues using remote tools (e.g., Solis Cloud) and customer input.
Timely and effective complaint handling and ticket management using the ticketing tool
Freshdesk
.
RMA order processing (e.g., receiving and verifying RMA forms from customers and coordinating internally).
Spare parts request handling and coordination with logistics for dispatch and return.
Escalate complex or unresolved technical issues to seniors, superiors, and leaders when required.
Maintain accurate documentation of support activities and solutions provided.
Work collaboratively with cross-functional peers to ensure a high standard of customer service delivery.

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