Helpdesk Administrator

As a Technical Support Representative at our company, your primary responsibility will be to provide technical support and assistance to users through phone, email, or chat. You will be the first point of contact for users seeking technical help, and it will be your duty to troubleshoot, diagnose, and resolve their issues efficiently. In situations where the problems are complex and require deeper technical knowledge, you will escalate these issues to senior technical staff for further assistance. This ensures that all user concerns are addressed promptly and effectively. Additionally, you will be responsible for managing and resolving helpdesk tickets in a timely manner. This involves prioritizing tasks, tracking the status of each ticket, and ensuring that all issues are resolved to the satisfaction of the users. Documenting technical issues, resolutions, and procedures is also a crucial part of your role. By maintaining detailed records, you will contribute to our knowledge base and help improve the efficiency of our technical support processes. This is a permanent position with day shift timings. The ideal candidate should have at least 1 year of experience in roles such as reception, front desk, or helpdesk. The work location is in person. If you are a proactive problem-solver with excellent communication skills and a passion for helping others, we encourage you to apply for this position and become a valuable member of our technical support team.,