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Helpdesk Administrator

Microworld Infosol Private Ltd

2 - 3 years

0 Lacs

Faridabad, Haryana

Posted:3 weeks ago| Platform: SimplyHired logo

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Skills Required

English Microsoft Office 12th Pass In-person

Work Mode

On-site

Job Type

Full Time

Job Description

Experience: 2-3 years

Location: Faridabad

Act as the first point of contact for all IT support queries, via phone, email, or ticketing system.
Log, prioritize, and assign support tickets to relevant technical staff.
Monitor ticket progress and ensure timely resolution as per SLAs.
Escalate unresolved issues to appropriate levels for prompt action.
Maintain accurate records of all interactions and resolutions in the helpdesk system.
Ensure end-user satisfaction by following up after ticket resolution.
Coordinate with vendors or external service providers for issue resolution, if required.
Provide administrative support for IT asset management, software licenses, and access rights.
Assist in maintaining and updating helpdesk documentation, FAQs, and knowledge bases.

Job Type: Full-time

Shift:

Day shift

Work Days:

Monday to Friday

Work Location: In person

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