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Jobs in Mumbai Suburban
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TalentAhead
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Manager HR System

Manager HR System

7 - 12 years

|

15 - 22 Lacs

Mumbai Suburban Goregaon

Posted:1 week ago| Platform:

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Skills Required

Customer Support Success factor HRIS SLA Ticket Management Escalation Management SOP Hr Support Complaint Handling Issue Resolution

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

7+ years of previous management experience
3-5 years of previous experience in a technical role
Experienced leading a team focused on high volume technical customer support and handling technical escalations from the customer support team.
Has a depth of understanding of HR processes, standards and technology.
Reporting and query skills- Organizing and analyzing data sets and presenting findings as appropriate
Experience with creating SOPs and other process documentation
Strong Microsoft office skills intermediate excel user
Strong Communication, both collaborating with the internal team and with internal and external customers
Positive attitude and solution-focused approach to problem solving with a sense of urgency
HR experience preferred

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