Western International

Principle Accountability: Handling customer queries. Mapping and aligning departments to resolve customer queries through ticketing system. Answering customer calls. Job Responsibilities: Handle customer inquiries received through various channels including phone calls, emails, live chat, and social media. Respond promptly to customer queries, ensuring resolution in a timely and professional manner. Log and track customer queries and issues through our ticketing system, ensuring accurate and complete documentation. Provide clear, concise information to customers and assist in resolving issues efficiently. Escalate unresolved issues promptly to the appropriate department. Monitor customer complaints and follow-up to ensure issues are effectively resolved. Regularly update knowledge of company products, services, and policies to ensure accurate customer information. KPI: Average Response Time Ticket Resolution Time Volume of Resolved Tickets per Day **Arabic & English- Speaking, reading and writing skills mandatory