Principle Accountability: Handling customer queries. Mapping and aligning departments to resolve customer queries through ticketing system. Answering customer calls. Job Responsibilities: Handle customer inquiries received through various channels including phone calls, emails, live chat, and social media. Respond promptly to customer queries, ensuring resolution in a timely and professional manner. Log and track customer queries and issues through our ticketing system, ensuring accurate and complete documentation. Provide clear, concise information to customers and assist in resolving issues efficiently. Escalate unresolved issues promptly to the appropriate department. Monitor customer complaints and follow-up to ensure issues are effectively resolved. Regularly update knowledge of company products, services, and policies to ensure accurate customer information. KPI: Average Response Time Ticket Resolution Time Volume of Resolved Tickets per Day **Arabic & English- Speaking, reading and writing skills mandatory
Hot Vacancy: Graphic Designer Sr. Executive (Vadakara, Kerala) Company: Mark & Save Location: Vadakara, Kerala (Kozhikode District) Website: www.markandsave.com Experience: Minimum 2 years Qualification: Any Graphic Design course preferred About the Company Mark & Save is a rapidly growing retail brand committed to delivering exceptional value and quality to customers across multiple locations. Our success is powered by creativity, innovation, and a passion for great design that connects with our audience. Role & Responsibilities Design visually appealing flyers, posters, banners, and brochures for marketing campaigns, promotions, and in-store branding. Create engaging social media content including posts, stories, covers, and ad creatives aligned with brand guidelines. Adapt designs for various platforms ( Instagram, Facebook, LinkedIn, TikTok , etc.). Maintain brand consistency across all visual materials in terms of colors, fonts, and layout. Collaborate with internal teams to ensure timely and high-quality creative delivery. Key Performance Indicators (KPIs) Brand Consistency On-Time Delivery Project Turnaround Time Full Creative Set Delivery Preferred Candidate Profile Strong customer orientation and ability to understand visual marketing needs. Excellent communication skills and collaborative mindset. Adaptable and able to work in a fast-paced environment. Proficient in design software (Adobe Photoshop, Illustrator, Canva, etc.). Skilled in template and asset library management . Interested candidates can send their CV and portfolio to: divya.p@markandsave.com Apply only if you meet the above requirements.
Job Details: Job Title: Manager / Lead Payroll & Compensation and Benefits Department: Human Resources Reports To: Head Human Resources Location: Vadakara, Kerala Job Purpose: To design, manage, and oversee the organizations end-to-end Payroll and Compensation & Benefits (C&B) processes across multiple regions, ensuring accuracy, compliance, and alignment with the companys strategic objectives. The role is responsible for delivering efficient payroll operations, competitive compensation structures, compliant benefits administration, and robust governance frameworks that enhance employee satisfaction and operational efficiency. Key Responsibilities: 1. Payroll Administration Manage end-to-end payroll processing for all employees across multiple regions (monthly or biweekly, as applicable). Ensure compliance with local labor laws, Wage Protection System (WPS), taxation, gratuity, and other statutory requirements. Review and validate payroll reports, reconciliations, and statutory filings before submission. Process final settlements, leave encashments, and terminal benefits accurately and within stipulated timelines. Ensure proper calculation and posting of payroll-related journal entries in ERP/SAP systems. 2. System & Data Management Maintain and regularly update employee information within HRIS/Payroll platforms (e.g., SAP SuccessFactors, Ramco). Partner with IT and HR teams for payroll system upgrades, testing, and troubleshooting. Ensure confidentiality, accuracy, and integrity of employee payroll data in compliance with data protection standards. 3. Audit & Compliance Prepare payroll documentation and reports for internal and external audits. Ensure timely submission of statutory payments such as social insurance, pensions, GOSI, and other regional obligations. Stay updated on changes in labor and tax legislation to ensure full compliance with local regulations. 4. Compensation & Benefits Management Design, develop, and implement Compensation & Benefits (C&B) strategies aligned with the companys goals and vision. Review and update C&B policies and procedures periodically, seeking stakeholder input and recommending improvements for HR Head approval. Lead and manage employee benefits programs, including health insurance, retirement plans, and wellness initiatives. Ensure all C&B policies and practices comply with relevant labor laws and statutory requirements across operating countries. 5. Team Management & Coordination Supervise, guide, and train payroll officers/executives to ensure operational excellence. Collaborate with HR, Finance, and Operations teams to resolve payroll-related discrepancies and queries. Support compensation planning and budgeting through accurate payroll data and analytics. 6. Reporting & Analysis Generate and analyze payroll reports, including cost summaries, overtime trends, and variance analyses. Provide insights and data support for budgeting, forecasting, and financial audits. Identify and recommend opportunities for automation and process improvements to enhance payroll efficiency. Key Performance Indicators (KPIs) Timeliness and accuracy of payroll processing. Compliance with local labor and statutory requirements. Accuracy of payroll reporting and reconciliations. Employee satisfaction with payroll and benefits administration. Efficiency improvements and successful implementation of automation initiatives. Preferred candidate profile: Technical Competencies Strong numerical and analytical skills. Expertise in payroll systems and ERP platforms (SAP, SuccessFactors, Ramco, etc.). Thorough knowledge of UAE labor laws, taxation, and statutory compliance. Experience in payroll reporting, reconciliation, and process automation. Advanced proficiency in Excel and data analysis tools. Behavioral Competencies High attention to detail and accuracy. Leadership and team development skills. Integrity and discretion in handling confidential information. Strong communication and interpersonal skills. Proactive problem-solving and continuous improvement mindset. Ability to manage multiple priorities and meet tight deadlines. Qualifications & Experience Bachelors degree in human resources, Finance, Accounting, or related field (master’s preferred). 7–10 years of experience in payroll and compensation & benefits management, ideally in a multi-country or regional setup. Must have GCC payroll experience. UAE/KSA Payroll experience preferred. Experience with HRIS/ERP systems (SAP, Oracle, SuccessFactors, Ramco, etc.) is essential. Strong understanding of regional labor and tax regulations. Working Relationships Internal: HR, Finance, IT, and Operations teams. External: Payroll vendors, insurance providers, auditors, and statutory authorities.
Payroll Executive (UAE Payroll) Experience Required: 2 to 5 Years (GCC Payroll) System Expertise: SAP SuccessFactors + SAP S/4HANA Location: Kerala(Kochi/Calicut) Job Purpose The Payroll Executive is responsible for managing end-to-end payroll processing for UAE operations, ensuring full compliance with UAE Labour Law and company policies. The role requires strong system expertise, exceptional accuracy, and the ability to manage complex payroll tasks within strict timelines. Key Responsibilities Payroll Management Execute monthly payroll for UAE employees with 100% accuracy and on-time delivery. Process earnings, deductions, overtime, incentives, leave salary, EOSB calculations, final settlements, and adjustments. Validate time & attendance data, shift records, biometric logs, and attendance discrepancies. Ensure payroll is aligned with UAE labour regulations, WPS requirements, and internal audit standards. Reconcile payroll reports, variance analysis, and financial entries in SAP S/4HANA. Generate SIF files, bank transfer files, and payroll MIS reports. SAP SuccessFactors & S/4HANA Manage payroll workflows, data validation, approvals, and issue resolution using SuccessFactors. Handle payroll configuration inputs, testing, and integration checks between SuccessFactors and S/4HANA. Support digitalization and payroll automation initiatives. Employee Services Handle employee inquiries related to salary, deductions, overtime, payslips, and payroll policies. Issue salary certificates, loan letters, and payroll-related documentation. Manage payroll-related service requests through HR helpdesk / ticketing systems. Compliance & Audits Ensure adherence to UAE WPS requirements and timely submissions. Maintain compliance with UAE Labour Law, gratuity rules, and statutory requirements. Prepare audit files and support internal/external audit reviews. Maintain confidential payroll records in line with data protection standards. End of Service & Final Settlements Compute EOSB as per UAE Labour Law (limited/unlimited contract rules). Process final settlement, leave encashment, repatriation, and exit payroll. Coordinate with HR/PRO for visa cancellation impacts on payroll. Reporting & Analytics Prepare monthly payroll MIS, manpower cost reports, variance reports, and budgeting support. Analyze cost trends and support finance with accruals and provisions. Required Skills & Competencies Strong expertise in SAP SuccessFactors Employee Central & Payroll . Working knowledge of SAP S/4HANA payroll integration . Deep understanding of UAE Labour Law, WPS , overtime rules, leave policies, and EOSB calculations. Advanced Excel skills (pivot tables, vlookup, formulas, validations). Strong analytical mindset and exceptional attention to detail. Ability to handle high-volume payroll in a fast-paced environment. Professional communication skills and confidentiality. Qualification Bachelors degree in HR/Finance/Accounting or relevant field. 2–5 years of UAE/GCC payroll experience (mandatory). Experience in Consumer Electronics/FMCG/hospitality payroll is an advantage.