Principle Accountability: Handling customer queries. Mapping and aligning departments to resolve customer queries through ticketing system. Answering customer calls. Job Responsibilities: Handle customer inquiries received through various channels including phone calls, emails, live chat, and social media. Respond promptly to customer queries, ensuring resolution in a timely and professional manner. Log and track customer queries and issues through our ticketing system, ensuring accurate and complete documentation. Provide clear, concise information to customers and assist in resolving issues efficiently. Escalate unresolved issues promptly to the appropriate department. Monitor customer complaints and follow-up to ensure issues are effectively resolved. Regularly update knowledge of company products, services, and policies to ensure accurate customer information. KPI: Average Response Time Ticket Resolution Time Volume of Resolved Tickets per Day **Arabic & English- Speaking, reading and writing skills mandatory
Hot Vacancy: Graphic Designer Sr. Executive (Vadakara, Kerala) Company: Mark & Save Location: Vadakara, Kerala (Kozhikode District) Website: www.markandsave.com Experience: Minimum 2 years Qualification: Any Graphic Design course preferred About the Company Mark & Save is a rapidly growing retail brand committed to delivering exceptional value and quality to customers across multiple locations. Our success is powered by creativity, innovation, and a passion for great design that connects with our audience. Role & Responsibilities Design visually appealing flyers, posters, banners, and brochures for marketing campaigns, promotions, and in-store branding. Create engaging social media content including posts, stories, covers, and ad creatives aligned with brand guidelines. Adapt designs for various platforms ( Instagram, Facebook, LinkedIn, TikTok , etc.). Maintain brand consistency across all visual materials in terms of colors, fonts, and layout. Collaborate with internal teams to ensure timely and high-quality creative delivery. Key Performance Indicators (KPIs) Brand Consistency On-Time Delivery Project Turnaround Time Full Creative Set Delivery Preferred Candidate Profile Strong customer orientation and ability to understand visual marketing needs. Excellent communication skills and collaborative mindset. Adaptable and able to work in a fast-paced environment. Proficient in design software (Adobe Photoshop, Illustrator, Canva, etc.). Skilled in template and asset library management . Interested candidates can send their CV and portfolio to: divya.p@markandsave.com Apply only if you meet the above requirements.