We are seeking a dynamic and results-oriented Business Development Manager to join our growing sales team. In this role, you will be responsible for developing and executing sales strategies to achieve revenue targets and establish our presence in the South India/ West India region. As a key contributor, you will identify and pursue new business opportunities, and build strong relationships with key stakeholders. Our ideal candidates combine excellent communication skills with a strategic mindset. Responsibilities: Develop and implement a comprehensive sales strategy to drive revenue growth within the assigned region (South India). Identify and prioritize target accounts and potential customers in alignment with company goals and objectives. Build and maintain strong relationships with key decision-makers, influencers, and stakeholders in customer organizations. Understand customer requirements, challenges, and pain points to position our network & Security, product line SDWAN, ZTNA, and Enterprise wifi etc solutions effectively. Conduct product presentations and demonstrations to showcase the features, benefits, and value of our products to prospective clients. Collaborate with the marketing team to develop compelling sales collateral, proposals, and other sales support materials. Conduct market research and stay up-to-date with industry trends and competitive intelligence. Meet or exceed assigned sales targets and objectives within the designated region. Develop and nurture a high-performing sales team, providing coaching, guidance, and support to maximize their potential. Collaborate with cross-functional teams, including product management and customer success, to ensure customer satisfaction and retention. Prepare accurate sales forecasts and reports regularly to track progress and performance. Requirements Proven experience (at least 3 years) in B2B IT Infrastructure sales, preferably in the Network and Security, ( NaaS Industry) Strong understanding of network & Security, product line SDWAN, ZTNA, and Enterprise wifi , and Cyber security concepts. Demonstrated track record of meeting or exceeding sales targets and driving revenue growth. Excellent Team management, communication, negotiation, and presentation skills. Ability to build and maintain relationships with key stakeholders at all levels of customer organizations. Strong analytical and problem-solving skills, with the ability to identify customer needs and provide effective solutions. Self-motivated and results-driven, with the ability to work independently and in a team environment. Willingness to travel within the assigned region as required. Benefits Competitive compensation package with performance-based incentives. Opportunity to work with a new age generation in enterprise networking solutions and contribute to driving business growth. Professional development and training opportunities. Health insurance, life Insurance and other company perks. About Nexapp Nexapp Technologies, headquartered in Pune, India, specializes in SD-WAN (Software-Defined Wide Area Network), IoT (Internet of Things), and edge computing solutions for B2B, M2M, and IoT markets. Established in 2014, Nexapp initially focused on managed network services before transitioning into a leading SD-WAN solution provider. The company offers Networks as a Service (NaaS) to seamlessly connect people, places, and Things, aiming to drive digital transformation with technologies like SD-WAN, IoT, WAN EDGE, EDGE Computing, and remote workforce access. Nexapp is recognized for its innovation, customer focus, and contributions to advancing networking and digital services.
Nexapp Technologies Pvt. Ltd. is seeking a highly skilled and experienced Lead Technical Network Support - L3 to join our Network Operations Center (NOC) team in Pune. This role is critical in managing complex network issues, overseeing NOC operations, and leading a team of network engineers. The ideal candidate will have a strong background in network support, proven leadership abilities, and extensive experience with advanced networking technologies. Key Responsibilities: Team Leadership and Mentoring: Lead and mentor a team of L2 and L1 network engineers within the NOC, providing technical guidance and support. Develop and deliver training programs to enhance the skills and knowledge of the NOC team. Conduct performance evaluations, set goals, and offer ongoing feedback to team members. Advanced Network Support: Oversee and resolve high-level network issues, including those related to routing, switching, firewalls, and VPNs. Perform comprehensive analysis of network performance and reliability issues, implementing corrective actions as necessary. Ensure efficient management and support of network infrastructure, including both hardware and software components. Incident and Problem Management: Act as the escalation point for critical network incidents and outages, ensuring timely and effective resolution. Lead root cause analysis efforts for recurring issues and implement long-term solutions. Collaborate with other departments to resolve cross-functional issues and ensure comprehensive incident management. Escalation Management: Develop and manage escalation procedures to ensure the swift handling of critical network issues. Coordinate with senior management and stakeholders for complex or unresolved issues. Monitor and review escalated cases to ensure they are resolved efficiently, documenting lessons learned and driving process improvements. NOC Operations Management: Oversee day-to-day NOC operations, ensuring high levels of service availability and performance. Implement and manage operational procedures to maintain effective network monitoring and incident response. Ensure adherence to service level agreements (SLAs) and operational standards. Network Design and Optimization: Assist in planning and designing network architecture and infrastructure upgrades. Evaluate and recommend improvements to network performance, security, and scalability. Conduct capacity planning and performance tuning to ensure optimal network operations. Documentation and Reporting: Maintain detailed and accurate documentation of network configurations, changes, and troubleshooting activities. Prepare and present regular reports on network performance, incidents, escalations, and resolutions. Ensure compliance with internal and external documentation and reporting standards. Customer and Stakeholder Communication: Communicate effectively with internal and external stakeholders regarding network issues, escalations, and resolutions. Provide technical support and consultation to customers and other departments as needed. Manage relationships with vendors and service providers to address network-related issues. Requirements Qualifications: Education and Experience: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum of 7-10 years of experience in network support, with at least 3-5 years in a leadership or senior technical role within a NOC environment. Technical Skillsets: Extensive experience with advanced networking technologies, including TCP/IP, BGP, OSPF, MPLS, and VPNs. Strong knowledge of network security concepts and technologies (e.g., firewalls, IPSec, SSL/TLS). Hands-on experience with network devices and equipment from vendors such as Cisco, Juniper, Fortinet, and others. Proficiency in network monitoring and management tools. Experience with network design, optimization, and troubleshooting. Soft Skills: Excellent leadership and team management skills. Strong problem-solving and analytical abilities. Effective communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Certifications (Preferred): Relevant certifications (e.g., CCNA CCNP , CCIE,) are highly preferable.
Job Summary: We are seeking a seasoned and strategic Service & Support Head to lead our service delivery and support operations at Nexapp Technologies. The ideal candidate will be responsible for ensuring exceptional project execution, client satisfaction, team leadership, and operational efficiency across our SD-WAN, IoT, and network infrastructure services. Key Responsibilities: Lead the Service Delivery & Support function across multiple client projects and engagements. Manage end-to-end project execution: planning, resource allocation, timelines, budget, and stakeholder communication. Monitor and enhance customer satisfaction and SLAs through proactive support strategies. Optimize internal support processes to improve TAT, productivity, and escalation handling. Drive cross-functional collaboration with Sales, Product, and Engineering teams. Lead service improvement initiatives and develop scalable delivery frameworks. Build and nurture a high-performing support team, including recruitment, training, and performance management. Develop and manage vendor and client relationships, contracts, and compliance. Implement and maintain reporting structures, KPIs, dashboards, and operational reviews. Ensure projects are delivered on time, within scope and budget, and meet quality benchmarks. Requirements Minimum 12 years of experience in Service Delivery, Technical Support, or IT Project Management, preferably in Networking/SD-WAN domains. Proven ability to lead service teams and complex projects. Strong background in network technologies, especially last-mile connectivity and enterprise network solutions. Excellent communication, leadership, analytical, and problem-solving skills. Solid understanding of ITIL, SLA governance, project lifecycle management, and operational strategy. Proficiency in tools like Microsoft Office, project tracking software, and CRM platforms. PMP/PRINCE2 certification is a plus
Were looking for a highly experienced and results-driven NOC Operations Manager to lead our 24x7 Network Operations Center. The ideal candidate will bring strong technical knowledge, customer-focused leadership, and a deep commitment to SLA-driven service delivery. Key Responsibilities: Lead and manage end-to-end NOC operations and a 24x7 multi-shift support team. Ensure seamless monitoring, alert handling, incident resolution, and escalation procedures. Drive operational excellence with proactive fault detection and resolution strategies. Define and track internal/external SLAs and key performance indicators (KPIs). Coordinate with cross-functional teams including Engineering, Field Support, and TAC. Manage escalations and lead the resolution of complex customer-reported issues. Conduct thorough Root Cause Analysis (RCA) and ensure timely closures. Plan and manage shift rosters, staffing requirements, and team performance evaluations. Prepare and present daily/weekly operations reports, SLA summaries, and RCA documents to leadership. Own and continuously improve NOC processes, SOPs, and escalation frameworks. Required Skills & Qualifications: Minimum 10 years of experience in NOC/network operations; 3+ years in a leadership/managerial role. Strong knowledge of network technologies: Routing, Switching, MPLS, SD-WAN, VPNs, Firewalls. Expertise in network monitoring tools: Zabbix, SolarWinds, PRTG, Nagios, LibreNMS, etc. Practical experience in managing incident and service request tickets using tools like ServiceNow, Freshservice, etc. Deep understanding of Desk SLAs (response & resolution timelines) and Link SLAs (uptime, latency, downtime tracking). Ability to handle escalations and deliver prompt customer communications. Strong analytical and troubleshooting skills under pressure. Excellent people management, team building, and leadership skills. Preferred/Good to Have: ITIL Foundation Certification (strongly preferred). Experience working with ISPs, OEMs, or Managed Network Services environments. Involvement in defining or refining NOC SOPs, escalation matrices, and tool/process implementations. Reporting & Continuous Improvement: Prepare and analyze SLA trend reports, RCA documents, and recurring issue logs. Identify service gaps and propose enhancements for process and tool optimization. Ensure clear documentation and handovers during shift transitions. What We Offer: Leadership opportunity in a growing tech-driven organization. Exposure to enterprise-grade networking technologies and infrastructure. Transparent and performance-driven work culture.
Nexapp Technologies Pvt. Ltd. is seeking a highly skilled and motivated Network Engineer - L2 Customer Support to join our dynamic team in Pune. As an L2 Network Engineer, you will be responsible for providing advanced technical support to our customers, ensuring the stability and performance of their network infrastructure. You will work closely with our L1 support team, engineering team, and customers to troubleshoot and resolve complex network issues. Key Responsibilities: - **Network Monitoring:** Continuously monitor network performance and proactively identify potential issues. Utilize network monitoring tools to ensure optimal network operation and performance. Analyze network traffic and usage patterns to detect and address anomalies. - **Customer Support:** Provide advanced technical support for network-related issues and escalate unresolved issues to the L3 support team. Work closely with customers to understand their network requirements and provide appropriate solutions. Participate in on-call rotation and provide after-hours support as needed. - **SLA Management:** Ensure all support requests and incidents are resolved within the agreed Service Level Agreements (SLAs). Track and report on SLA performance, identifying areas for improvement. Collaborate with the team to develop strategies for maintaining SLA compliance. - **Network Configuration and Maintenance:** Configure and manage network devices, including routers, switches, firewalls, VPNs, and IPsec. Perform network upgrades, patches, and maintenance to ensure optimal performance. Maintain up-to-date documentation of network configurations and changes. - **Incident Management:** Lead the troubleshooting and resolution of complex network incidents. Coordinate with the engineering team and other stakeholders to resolve critical issues. Implement root cause analysis and corrective actions to prevent recurrence of incidents. - **Reporting and Documentation:** Document network configurations, changes, and troubleshooting steps. Prepare and maintain detailed incident reports and summaries. Generate regular reports on network performance, incidents, and SLA compliance. Requirements **Qualifications:** - **Education and Experience:** Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 3-5 years of experience in network engineering and customer support. - **Networking Technical Skillsets:** Detailed knowledge of networking protocols, switching technologies, network security concepts, routing protocols, and network devices. Familiarity with network monitoring tools and experience in DHCP and IP address management. Basic knowledge of SD-WAN is an added advantage. - **Soft Skills:** Excellent problem-solving, analytical, communication, customer service, and troubleshooting skills. Ability to work independently and as part of a team. - **Tools Experience:** Hands-on experience with ticketing tools like ZohoDesk and ServiceNow. - **Certifications (Preferred):** Relevant certifications (e.g., CCNA, CCNP) are a plus. Benefits: - **Compensation and Health:** Competitive salary and performance-based incentives. Health insurance and other employee benefits. - **Professional Growth:** Opportunity for professional growth and development. A dynamic and collaborative work environment. About Nexapp: Nexapp Technologies is a leading enterprise networking solutions provider specializing in cloud-delivered Managed Integrated Software Defined Wide Area Network (SD-WAN) solutions for B2B, M2M, and IoT. They aim to connect people, places, and things anytime, anywhere, integrating private and public clouds, branch offices, mobility, and sensors into an agile and secure enterprise network to provide a responsive, reliable, and secure WAN edge.,
Role Summary We are looking for a dynamic and technically strong professional to lead the development of Nexapp's product certification program and manage the test lab environment for routers, NMS, cloud, and cybersecurity platforms. The ideal candidate will also deliver training (similar to CCNA) to internal teams and partners, helping them become Nexapp-certified and field-ready. Key Responsibilities 1. Certification Program Design & Execution Build and launch Nexapp Certification Programs Define curriculum, exams, labs, and certification levels for: Network products (Routers, SD-WAN Lite, NMS) Cybersecurity solutions (Firewall, VPN, PAM, IDS/IPS, Content Filtering) Create structured online and offline training paths with assessments. 2. Lab Setup & Product Validation Set up and manage a test lab with: Routers ( Nexapp, Cisco, Fortinet, Linux based Router, Mikrotik and other OEM ) NMS platforms (Zabbix, LibreNMS, Cloud Platform) VPN & firewall tools (WireGuard, IPsec, Suricata, PAM) Simulate customer deployments and perform QA, regression, and performance testing. 3. Training Delivery Deliver technical training (networking fundamentals, troubleshooting, configurations). Train Nexapp teams (NOC, LMS, Support) and external partners (ISPs, SIs). Conduct onboarding bootcamps and certification workshops. 4. Documentation & LMS Management Develop and maintain: Training manuals, lab exercises, SOPs Security guides, certification prep material Knowledge base articles and internal/external LMS content 5. Collaboration & Continuous Improvement Work with Product and Support teams to identify training gaps and update modules. Validate new features pre-release and incorporate them into labs and learning content. Monitor certification effectiveness and drive continuous improvement. Candidate Requirements Mandatory: 4-7 years of experience in networking, cybersecurity, or telecom environments Deep understanding of networking fundamentals (routing, switching, VPNs, firewall) Experience with Cisco, Fortinet , MikroTik, Linux-based routers Hands-on with NMS tools (Zabbix, LibreNMS), cloud-managed platforms, and VPN technologies Strong communication skills and experience in training delivery Preferred: Certifications: CCNA / CCNP / CEH / Security+ / NSE / DevNet Experience in building training content , labs, or certification programs Familiarity with PAM, IDS/IPS (Suricata), strongSwan, WireGuard Exposure to compliance standards (SOC2, ISO 27001) and documentation practices Basic scripting in Bash/Python for lab automation Soft Skills Excellent presenter and mentor Detail-oriented with structured documentation mindset Strong ownership and leadership in cross-functional roles
Nexapp Technologies Pvt. Ltd. is seeking a highly skilled and experienced Lead Technical Network Support - L3 to join our Network Operations Center (NOC) team in Pune. This role is critical in managing complex network issues, overseeing NOC operations, and leading a team of network engineers. The ideal candidate will have a strong background in network support, proven leadership abilities, and extensive experience with advanced networking technologies. Key Responsibilities: Team Leadership and Mentoring: Lead and mentor a team of L2 and L1 network engineers within the NOC, providing technical guidance and support. Develop and deliver training programs to enhance the skills and knowledge of the NOC team. Conduct performance evaluations, set goals, and offer ongoing feedback to team members. Advanced Network Support: Oversee and resolve high-level network issues, including those related to routing, switching, firewalls, and VPNs. Perform comprehensive analysis of network performance and reliability issues, implementing corrective actions as necessary. Ensure efficient management and support of network infrastructure, including both hardware and software components. Incident and Problem Management: Act as the escalation point for critical network incidents and outages, ensuring timely and effective resolution. Lead root cause analysis efforts for recurring issues and implement long-term solutions. Collaborate with other departments to resolve cross-functional issues and ensure comprehensive incident management. Escalation Management: Develop and manage escalation procedures to ensure the swift handling of critical network issues. Coordinate with senior management and stakeholders for complex or unresolved issues. Monitor and review escalated cases to ensure they are resolved efficiently, documenting lessons learned and driving process improvements. Network Design and Optimization: Assist in planning and designing network architecture and infrastructure upgrades. Evaluate and recommend improvements to network performance, security, and scalability. Conduct capacity planning and performance tuning to ensure optimal network operations. Documentation and Reporting: Maintain detailed and accurate documentation of network configurations, changes, and troubleshooting activities. Prepare and present regular reports on network performance, incidents, escalations, and resolutions. Ensure compliance with internal and external documentation and reporting standards. Customer and Stakeholder Communication: Communicate effectively with internal and external stakeholders regarding network issues, escalations, and resolutions. Provide technical support and consultation to customers and other departments as needed. Manage relationships with vendors and service providers to address network-related issues. Requirements Qualifications: Education and Experience: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum of 7-10 years of experience in network support, with at least 3-5 years in a leadership or senior technical role within a NOC environment. Technical Skillsets: Extensive experience with advanced networking technologies, including TCP/IP, BGP, OSPF, MPLS, and VPNs. Strong knowledge of network security concepts and technologies (e.g., firewalls, IPSec, SSL/TLS). Hands-on experience with network devices and equipment from vendors such as Cisco, Juniper, Fortinet, and others. Proficiency in network monitoring and management tools. Experience with network design, optimization, and troubleshooting. Soft Skills: Excellent leadership and team management skills. Strong problem-solving and analytical abilities. Effective communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Certifications (Preferred): Relevant certifications (e.g., CCNA CCNP , CCIE,) are highly preferable.
We are looking for an experienced Project Manager to manage an organization of key client projects. As our Manager project delivery, your job will be to coordinate people and Processes to ensure that our projects are delivered on time and produce the desired results. You will be the go-to person for everything involving a projects Organization and timeline. You will plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. This is all done within the confines of a company's goals and vision. Project Manager Duties Specific project manager responsibilities include developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope. Defining and managing priorities against the available capacity of team members Negotiating with internal and external stakeholders Creating a collaborative, innovative, and efficient working culture Optimizing processes and team productivity Supervising project documentation Taking responsibility for project milestone delivery Requirements: Prepare a budget based on the scope of work and resource requirements Coordinate internal resources and third parties/vendors for the flawless execution of projects Track project costs in order to meet budget Ensure that all projects are delivered on time, within the scope, and within budget Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability and allocation Use appropriate verification techniques to manage changes in project scope, schedule, and costs Measure project performance using appropriate systems, tools, and techniques Manage the relationship with the client and all stakeholders Perform risk management to minimize project risks Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables Utilize industry best practices, techniques, and standards throughout the entire project execution Monitor progress and make adjustments as needed Measure project performance to identify areas for improvement Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation You should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player and have a problem-solving aptitude. Excellent analytical skills Strong interpersonal skills and extremely resourceful Great educational background, preferably in the fields of computer science or engineering for technical project managers Proven working experience as a project administrator in the information technology sector Solid technical background, with understanding or hands-on experience in network and last-mile project delivery. Excellent client-facing and internal communication Skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills Strong working knowledge of Microsoft Office PMP / PRINCE II certification is an added advantage. About Nexapp Nexapp Technologies is an India-based Company focused on SD-WAN, the Internet of Things (IoT), and the edge computing solutions for B2B, M2M, and IOT headquartered in Pune, India. Recognized as a great place to work, Nexapp has grown immensely and achieved great milestones through its inception. Founded in 2014, Nexapp started as an idea to provide Managed Services for network infrastructure to bridge the gap between core services and network domain for small to large enterprises. Emerged as an SD-WAN Solution Provider for B2B, M2M, IoT delivered Networks as a Service(NaaS) for connecting people, Places, and Things with a one-stop solution approach, Nexapp aims to create & accelerate digital transformation with future proof technology for SD-WAN, IoT, WAN EDGE, EDGE Computing, and remote workforce application access.
As a Software Development Engineer at Nexapp Technologies Private Limited, you will be responsible for developing firmware for the SD-WAN solution. You will collaborate closely with the hardware and software engineering teams to design, develop, and test firmware that meets the specified requirements. Your key responsibilities will include developing and maintaining firmware for the SD-WAN solution, ensuring compatibility with hardware and software, debugging and troubleshooting firmware issues, designing and implementing firmware features, and validating firmware quality and reliability through testing. It is essential to stay updated on industry trends and developments in firmware development. The ideal candidate should possess a Master's degree in Computer Science, Electrical Engineering, or a related field with 4-5 years of relevant work experience, or a Bachelor's degree with a minimum of 7 years of related work experience. Proficiency in programming concepts, particularly in C, an understanding of embedded systems architecture, and experience with OpenWrt, Wi-Fi Drivers, Routing protocols, Linux devices, and kernel compilation are required. Additionally, the candidate should have the ability to debug C and Python code, familiarity with SDK/Toolchain, knowledge of wireless protocol stacks, Linux connectivity stack, and experience in Linux machine bring-up, operating system customization, and driver porting. Proficiency in C and Python programming languages and familiarity with GitHub are also essential. The benefits of this position include a competitive salary and benefits package, an opportunity to work with a dynamic and growing team, exposure to the latest technologies and industry trends, work-life balance with flexible hours, and professional growth and development opportunities. Join Nexapp Technologies Private Limited and be a part of an innovative team driving technological advancements in the IT - Network industry.,
Position Overview: Nexapp Technologies is seeking a skilled and dynamic Pre-Sales Consultant to join our team. The ideal candidate will have 5-7 years of experience in pre-sales within the technology sector, with a strong ability to understand client needs, provide technical solutions, and support the sales process. The Pre-Sales Consultant will work closely with sales, marketing, and technical teams to drive business growth and ensure client satisfaction. Key Responsibilities: - Solution Design and Proposal Development: Work with clients to understand their technical requirements and design tailored solutions. Develop detailed proposals, presentations, and technical documents. - Technical Expertise: Provide in-depth technical knowledge and support to the sales team, helping to articulate the value and capabilities of Nexapp Technologies" products and services. - Client Engagement: Engage with potential clients to identify needs, answer technical questions, and demonstrate product capabilities through presentations and demos. - Requirement Analysis: Conduct thorough analysis of client requirements and translate them into functional specifications for product development and implementation. - Sales Support: Assist the sales team in preparing and delivering proposals, RFP responses, and pricing models. Provide technical input during contract negotiations. - Market Intelligence: Stay updated on industry trends, competitor products, and emerging technologies to provide insights and recommendations to clients and internal teams. - Training and Enablement: Train and enable the sales team on product features, benefits, and best practices to enhance their technical selling capabilities. - Collaboration: Work closely with product management and engineering teams to ensure solutions align with product capabilities and client requirements. - Client Feedback: Gather and relay client feedback to the product development team to drive continuous improvement and innovation. Qualifications: - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. An MBA or relevant certifications are a plus. - 5-7 years of experience in a pre-sales or technical consulting role within the technology sector. - Strong understanding of IT solutions, software development, cloud services, and enterprise technology. - Excellent communication, presentation, and interpersonal skills. - Ability to understand and articulate complex technical solutions to both technical and non-technical audiences. - Proficiency in creating technical documentation, proposals, and presentations. - Strong problem-solving skills and the ability to work collaboratively in a fast-paced environment. - Experience with CRM and sales enablement tools. Benefits: Compensation and Health: - Competitive salary and performance-based incentives. - Comprehensive health insurance and other employee benefits. Professional Growth: - Opportunities for career advancement and professional development. - A dynamic and supportive work environment. About Nexapp: Nexapp Technologies is a leading enterprise networking solutions provider specializing in cloud-delivered Managed Integrated Software Defined Wide Area Network (SD-WAN) solutions for B2B, M2M, and IoT. We connect people, places, and things anytime, anywhere, integrating private and public clouds, branch offices, mobility, and sensors into an agile and secure enterprise network to provide a responsive, reliable, and secure WAN edge.,
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