We are seeking a dynamic and results-oriented Business Development Manager to join our growing sales team. In this role, you will be responsible for developing and executing sales strategies to achieve revenue targets and establish our presence in the South India/ West India region. As a key contributor, you will identify and pursue new business opportunities, and build strong relationships with key stakeholders. Our ideal candidates combine excellent communication skills with a strategic mindset. Responsibilities: Develop and implement a comprehensive sales strategy to drive revenue growth within the assigned region (South India). Identify and prioritize target accounts and potential customers in alignment with company goals and objectives. Build and maintain strong relationships with key decision-makers, influencers, and stakeholders in customer organizations. Understand customer requirements, challenges, and pain points to position our network & Security, product line SDWAN, ZTNA, and Enterprise wifi etc solutions effectively. Conduct product presentations and demonstrations to showcase the features, benefits, and value of our products to prospective clients. Collaborate with the marketing team to develop compelling sales collateral, proposals, and other sales support materials. Conduct market research and stay up-to-date with industry trends and competitive intelligence. Meet or exceed assigned sales targets and objectives within the designated region. Develop and nurture a high-performing sales team, providing coaching, guidance, and support to maximize their potential. Collaborate with cross-functional teams, including product management and customer success, to ensure customer satisfaction and retention. Prepare accurate sales forecasts and reports regularly to track progress and performance. Requirements Proven experience (at least 3 years) in B2B IT Infrastructure sales, preferably in the Network and Security, ( NaaS Industry) Strong understanding of network & Security, product line SDWAN, ZTNA, and Enterprise wifi , and Cyber security concepts. Demonstrated track record of meeting or exceeding sales targets and driving revenue growth. Excellent Team management, communication, negotiation, and presentation skills. Ability to build and maintain relationships with key stakeholders at all levels of customer organizations. Strong analytical and problem-solving skills, with the ability to identify customer needs and provide effective solutions. Self-motivated and results-driven, with the ability to work independently and in a team environment. Willingness to travel within the assigned region as required. Benefits Competitive compensation package with performance-based incentives. Opportunity to work with a new age generation in enterprise networking solutions and contribute to driving business growth. Professional development and training opportunities. Health insurance, life Insurance and other company perks. About Nexapp Nexapp Technologies, headquartered in Pune, India, specializes in SD-WAN (Software-Defined Wide Area Network), IoT (Internet of Things), and edge computing solutions for B2B, M2M, and IoT markets. Established in 2014, Nexapp initially focused on managed network services before transitioning into a leading SD-WAN solution provider. The company offers Networks as a Service (NaaS) to seamlessly connect people, places, and Things, aiming to drive digital transformation with technologies like SD-WAN, IoT, WAN EDGE, EDGE Computing, and remote workforce access. Nexapp is recognized for its innovation, customer focus, and contributions to advancing networking and digital services.

Nexapp Technologies Pvt. Ltd. is seeking a highly skilled and experienced Lead Technical Network Support - L3 to join our Network Operations Center (NOC) team in Pune. This role is critical in managing complex network issues, overseeing NOC operations, and leading a team of network engineers. The ideal candidate will have a strong background in network support, proven leadership abilities, and extensive experience with advanced networking technologies. Key Responsibilities: Team Leadership and Mentoring: Lead and mentor a team of L2 and L1 network engineers within the NOC, providing technical guidance and support. Develop and deliver training programs to enhance the skills and knowledge of the NOC team. Conduct performance evaluations, set goals, and offer ongoing feedback to team members. Advanced Network Support: Oversee and resolve high-level network issues, including those related to routing, switching, firewalls, and VPNs. Perform comprehensive analysis of network performance and reliability issues, implementing corrective actions as necessary. Ensure efficient management and support of network infrastructure, including both hardware and software components. Incident and Problem Management: Act as the escalation point for critical network incidents and outages, ensuring timely and effective resolution. Lead root cause analysis efforts for recurring issues and implement long-term solutions. Collaborate with other departments to resolve cross-functional issues and ensure comprehensive incident management. Escalation Management: Develop and manage escalation procedures to ensure the swift handling of critical network issues. Coordinate with senior management and stakeholders for complex or unresolved issues. Monitor and review escalated cases to ensure they are resolved efficiently, documenting lessons learned and driving process improvements. NOC Operations Management: Oversee day-to-day NOC operations, ensuring high levels of service availability and performance. Implement and manage operational procedures to maintain effective network monitoring and incident response. Ensure adherence to service level agreements (SLAs) and operational standards. Network Design and Optimization: Assist in planning and designing network architecture and infrastructure upgrades. Evaluate and recommend improvements to network performance, security, and scalability. Conduct capacity planning and performance tuning to ensure optimal network operations. Documentation and Reporting: Maintain detailed and accurate documentation of network configurations, changes, and troubleshooting activities. Prepare and present regular reports on network performance, incidents, escalations, and resolutions. Ensure compliance with internal and external documentation and reporting standards. Customer and Stakeholder Communication: Communicate effectively with internal and external stakeholders regarding network issues, escalations, and resolutions. Provide technical support and consultation to customers and other departments as needed. Manage relationships with vendors and service providers to address network-related issues. Requirements Qualifications: Education and Experience: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum of 7-10 years of experience in network support, with at least 3-5 years in a leadership or senior technical role within a NOC environment. Technical Skillsets: Extensive experience with advanced networking technologies, including TCP/IP, BGP, OSPF, MPLS, and VPNs. Strong knowledge of network security concepts and technologies (e.g., firewalls, IPSec, SSL/TLS). Hands-on experience with network devices and equipment from vendors such as Cisco, Juniper, Fortinet, and others. Proficiency in network monitoring and management tools. Experience with network design, optimization, and troubleshooting. Soft Skills: Excellent leadership and team management skills. Strong problem-solving and analytical abilities. Effective communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Certifications (Preferred): Relevant certifications (e.g., CCNA CCNP , CCIE,) are highly preferable.

Job Summary: We are seeking a seasoned and strategic Service & Support Head to lead our service delivery and support operations at Nexapp Technologies. The ideal candidate will be responsible for ensuring exceptional project execution, client satisfaction, team leadership, and operational efficiency across our SD-WAN, IoT, and network infrastructure services. Key Responsibilities: Lead the Service Delivery & Support function across multiple client projects and engagements. Manage end-to-end project execution: planning, resource allocation, timelines, budget, and stakeholder communication. Monitor and enhance customer satisfaction and SLAs through proactive support strategies. Optimize internal support processes to improve TAT, productivity, and escalation handling. Drive cross-functional collaboration with Sales, Product, and Engineering teams. Lead service improvement initiatives and develop scalable delivery frameworks. Build and nurture a high-performing support team, including recruitment, training, and performance management. Develop and manage vendor and client relationships, contracts, and compliance. Implement and maintain reporting structures, KPIs, dashboards, and operational reviews. Ensure projects are delivered on time, within scope and budget, and meet quality benchmarks. Requirements Minimum 12 years of experience in Service Delivery, Technical Support, or IT Project Management, preferably in Networking/SD-WAN domains. Proven ability to lead service teams and complex projects. Strong background in network technologies, especially last-mile connectivity and enterprise network solutions. Excellent communication, leadership, analytical, and problem-solving skills. Solid understanding of ITIL, SLA governance, project lifecycle management, and operational strategy. Proficiency in tools like Microsoft Office, project tracking software, and CRM platforms. PMP/PRINCE2 certification is a plus