Job
Description
Nexapp Technologies Pvt. Ltd. is seeking a highly skilled and experienced Lead Technical Network Support - L3 to join our Network Operations Center (NOC) team in Pune. This role is critical in managing complex network issues, overseeing NOC operations, and leading a team of network engineers. The ideal candidate will have a strong background in network support, proven leadership abilities, and extensive experience with advanced networking technologies. Key Responsibilities: Team Leadership and Mentoring: Lead and mentor a team of L2 and L1 network engineers within the NOC, providing technical guidance and support. Develop and deliver training programs to enhance the skills and knowledge of the NOC team. Conduct performance evaluations, set goals, and offer ongoing feedback to team members. Advanced Network Support: Oversee and resolve high-level network issues, including those related to routing, switching, firewalls, and VPNs. Perform comprehensive analysis of network performance and reliability issues, implementing corrective actions as necessary. Ensure efficient management and support of network infrastructure, including both hardware and software components. Incident and Problem Management: Act as the escalation point for critical network incidents and outages, ensuring timely and effective resolution. Lead root cause analysis efforts for recurring issues and implement long-term solutions. Collaborate with other departments to resolve cross-functional issues and ensure comprehensive incident management. Escalation Management: Develop and manage escalation procedures to ensure the swift handling of critical network issues. Coordinate with senior management and stakeholders for complex or unresolved issues. Monitor and review escalated cases to ensure they are resolved efficiently, documenting lessons learned and driving process improvements. NOC Operations Management: Oversee day-to-day NOC operations, ensuring high levels of service availability and performance. Implement and manage operational procedures to maintain effective network monitoring and incident response. Ensure adherence to service level agreements (SLAs) and operational standards. Network Design and Optimization: Assist in planning and designing network architecture and infrastructure upgrades. Evaluate and recommend improvements to network performance, security, and scalability. Conduct capacity planning and performance tuning to ensure optimal network operations. Documentation and Reporting: Maintain detailed and accurate documentation of network configurations, changes, and troubleshooting activities. Prepare and present regular reports on network performance, incidents, escalations, and resolutions. Ensure compliance with internal and external documentation and reporting standards. Customer and Stakeholder Communication: Communicate effectively with internal and external stakeholders regarding network issues, escalations, and resolutions. Provide technical support and consultation to customers and other departments as needed. Manage relationships with vendors and service providers to address network-related issues. Requirements Qualifications: Education and Experience: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum of 7-10 years of experience in network support, with at least 3-5 years in a leadership or senior technical role within a NOC environment. Technical Skillsets: Extensive experience with advanced networking technologies, including TCP/IP, BGP, OSPF, MPLS, and VPNs. Strong knowledge of network security concepts and technologies (e.g., firewalls, IPSec, SSL/TLS). Hands-on experience with network devices and equipment from vendors such as Cisco, Juniper, Fortinet, and others. Proficiency in network monitoring and management tools. Experience with network design, optimization, and troubleshooting. Soft Skills: Excellent leadership and team management skills. Strong problem-solving and analytical abilities. Effective communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Certifications (Preferred): Relevant certifications (e.g., CCNA CCNP , CCIE,) are highly preferable.
