Specialist - IT Operations

You will be responsible for managing and creating PowerBi Dashboards, generating Server Utilization Reports regularly, and maintaining server status in the master list. You should have a good understanding of Virtualization/Citrix Environment and Farms. Additionally, you will need to establish priorities, handle multiple assignments concurrently in a fast-paced work environment, and possess knowledge in Ticket Management and Change Management. Your role will involve gathering data, converting it into reports and dashboards, handling Azure and on-prem Brokered VDIs, and managing the Citrix Environment end-to-end. You will be accountable for Capacity Management for Citrix servers, Change Management, and Knowledge Management for Virtualization. Moreover, you will be responsible for generating reports on SCCM and Tanium, as well as installing, configuring, troubleshooting, and supporting XenDesktop 7. Experience in implementing and troubleshooting Citrix NetScaler, XenApp/XenDesktop, and ensuring compliance with Best Practices, Optimization, and Fine Tuning on Citrix Infrastructure is essential. Your duties will include administering applications for User Access using Access Central/Service Now, creating Application Packaging, deploying as per stakeholders" requests, and managing deployment compliance. You will also handle Citrix environment-related requests and ensure Server Utilization reports are generated and shared with respective stakeholders. MetLife, a leading financial services company, is committed to creating a more confident future for its colleagues, customers, communities, and the world. Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune Worlds 25 Best Workplaces, MetLife values purpose and empathy in transforming the financial services industry. If you are passionate about making a positive impact, consider joining MetLife where it's #AllTogetherPossible.,