444 Capacity Management Jobs

Join us as a Customer Experience API Service Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful Customer Experience API Service Engineer you should have experience with- Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimizing disruption to operations. Accountabilities: Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilization of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations: To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L Listen and be authentic, E Energies and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organizations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organization. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave. Essential Technical skills : Candidate should have hands-on knowledge on Unix, Oracle PL SQL and ITIL (Awareness of Incident / Change and Problem Management) Candidate should have good communication skills Candidate should be aware of atleast one Alerting and Monitoring tool Like App Dynamics / Kibana etc Some other highly valued skills include: Knowledge on Cloud Platforms is preferred Candidates prefer to have good problem-solving skills Should consistently drive continuous improvement. This role is based out of Pune. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

We are seeking a proactive Project Manager to oversee planning, tracking, capacity management, and cross-team collaboration. Role includes stakeholder engagement, preparing BRDs, reports, and supporting testing for timely project delivery. Desired Candidate Profile Excellent communication, presentation and documentation abilities Proficient in using reporting tools and spreadsheets Strong analytical and problem-solving skills with good understanding of business processes Knowledge of Agile and SDLC processes Experience in workflow/process improvement initiatives Education/Specific Knowledge Post Graduates, MBA Preferred Key Skills Project Management, Requirement Gathering & Documentation, Communication & Presentation Skills, Reports and Dashboards management, Agile Methodologies, SDLC Highlights To know the benefits of Sysvine please visit the bottom of this page. We are open to considering candidates who are on a long break but are still passionate about restarting their careers

- Must have experience in recruiting the manpower as per the business requirement. - Initial HR round, screening and shortlist the candidates for their further interview rounds.

Your role as a Junior Project Coordinator at Magnon Group will involve the following responsibilities: - Allocate projects effectively to the team - Manage the capacity of the team efficiently - Lead and supervise the team members - Monitor and ensure timely execution of projects - Meet and exceed Key Performance Indicators (KPIs) - Proactively forecast and address project-related issues - Communicate effectively with various stakeholders - Handle escalations professionally - Conduct in-depth analysis to identify Root Cause Analysis (RCA) and Action Items (AIs) - Analyze and interpret numerical data - Prepare detailed reports for project evaluation - Summarize and distribute Minutes of Meetings (MoMs) after discussions - Collaborate closely with clients to provide effective solutions - Take a proactive approach towards project management and process improvement Candidate Profile: - Must be proactive, well-coordinated, and efficient in task planning - Possess excellent written and verbal communication skills - Confident and empathetic listener - Display a pleasing personality, openness to feedback, and a positive attitude towards the role About Magnon Group: Magnon is a prominent advertising, digital, and marketing-performance agency within India. As a part of the Fortune 200 global media corporation - Omnicom Group (NYSE: OMC), Magnon has a workforce of over 400 professionals spread across offices in Delhi, Mumbai, and Bangalore. The Group comprises award-winning agencies - magnon designory, magnon eg+, and magnon sancus, offering comprehensive marketing solutions to global and Indian clients. With expertise in advertising, digital, social media, creative production, media services, localization, linguistics, and marketing solutions outsourcing labs, Magnon collaborates with renowned brands worldwide, spanning five continents, including several Global 500 companies.,

At Goldman Sachs, as an Engineer, you play a crucial role in making things possible by connecting people and capital with ideas, solving challenging engineering problems, and leveraging technology to turn data into action. Join our engineering teams to build scalable software, architect infrastructure solutions, guard against cyber threats, and explore a world of opportunity in the fast-paced financial markets environment. As a Site Reliability Engineer (SRE) on the Data Engineering team at Goldman Sachs, you will be responsible for ensuring observability, cost management, and capacity planning for some of the largest data platforms. Your role involves engaging in the full lifecycle of platforms, from design to decommissioning, with a tailored SRE strategy throughout. **Key Responsibilities:** - Drive adoption of cloud technology for data processing and warehousing - Develop SRE strategy for large platforms like Lakehouse and Data Lake - Collaborate with data consumers and producers to meet reliability and cost requirements - Lead strategic initiatives with a focus on data - Utilize technologies such as Snowflake, AWS, Grafana, PromQL, Python, Java, Open Telemetry, and Gitlab **Qualifications Required:** - Bachelor or Masters degree in a computational field (Computer Science, Applied Mathematics, Engineering, or related discipline) - 1-4+ years of work experience in a team-focused environment - Hands-on developer experience for 1-2 years - Understanding and experience in DevOps and SRE principles, automation, and managing technical and operational risk - Familiarity with cloud infrastructure (AWS, Azure, or GCP) - Proven track record in driving strategy with data - Proficiency in data curation, data quality, relational and columnar SQL databases, data warehousing concepts, and data modeling - Excellent communication skills and ability to collaborate with subject matter experts - Strong analytical, problem-solving skills, and a sense of ownership - Ability to build partnerships and drive quantifiable commercial impact **Additional Company Details:** Goldman Sachs is dedicated to providing clean, organized, and impactful data to empower its core businesses. The Data Engineering group focuses on offering the platform, processes, and governance necessary to scale and streamline data for all business units. As an Engineer at Goldman Sachs, you will have the opportunity to innovate, adapt to changes, and thrive in a dynamic global environment.,

Location: Ahmedabad and Gandhinagar Strong English Communication Skills, problem solving skills Proficiency in Microsoft EXCEL/ Google Sheets Experience: 2+years with BPO Sector preferred INTERNATIONAL BPO

Strong analytical & problem-solving skills Proficiency in Excel/Google Sheets Bachelor’s degree or equivalent 1–3+ years of workforce/resource planning experience (BPO preferred)

Strong analytical & problem-solving skills Proficiency in Excel/Google Sheets Bachelor’s degree or equivalent 1–3+ years of workforce/resource planning experience (BPO preferred)

Key Job Responsibilities: The scope of responsibilities include the following: Ensuring proper upkeep and maintenance of Office, handling Administrative work such as Daily Attendance, Access Punch Miss Reports, Weekly Break Reports,

You will be working as a Retail Space Planning Manager at PhonePe Limited, where you will play a crucial role in optimizing inventory placement and product visibility to enhance pickers TAT and flow. Your responsibilities will include detailing the floor plan according to the store size to maximize throughput, optimizing category placement to induce customer buying behavior, monitoring planogram compliance for efficient brand visibility, conducting regular audits at offline retail stores, and analyzing CAD drawings for an efficient floor plan. You will also be responsible for detailing appropriate resource management requirements based on store size and implementing capacity management techniques. To be eligible for this role, you should have a minimum of 3 years of work experience, with preference given to those with experience in retail space planning and planogramming. PhonePe Limited offers a range of benefits to its full-time employees, including various insurance benefits, wellness programs, parental support programs, mobility benefits, retirement benefits, and other perks such as higher education assistance, car lease, and salary advance policy. Join PhonePe Limited and be a part of a company that values empowering its employees to do their best work, solve complex problems, and build platforms that impact millions of lives. If you are excited about working with some of the best minds in the country and executing your dreams with purpose and speed, PhonePe is the place for you.,

Role Overview: As a Senior Project Manager [Localization] at Magnon, you will be responsible for project direction, planning, completion, and financial outcomes. Your organizational skills and excellent time management will be crucial in ensuring project success. Your role will involve project allocation, capacity management, team management, monitoring and executing projects within timelines, achieving KPIs, proactive forecasting of project concerns, managing communications with stakeholders, handling escalations, analyzing data, preparing reports, sharing meeting minutes, providing solutions to clients, and evaluating project management processes. Key Responsibilities: - Allocate projects effectively - Manage team capacities - Monitor and execute projects within timelines - Achieve Key Performance Indicators (KPIs) - Proactively forecast and address project concerns - Manage communications with multiple stakeholders - Handle escalations efficiently - Analyze data and identify root causes and actionable insights - Prepare and share reports - Draft and distribute Minutes of Meetings (MoMs) after meetings - Act as a proactive partner to clients by providing effective solutions - Evaluate project management processes and suggest improvements Qualifications Required: - Proactive, well-coordinated, and efficient task planner - Excellent written and verbal communication skills - Confident and empathetic listener - Pleasant personality with a positive attitude and openness to feedback (Note: The responsibilities may extend beyond the defined Key Result Areas (KRAs) and are subject to change based on individual performance and role evolution.),

As an experienced Server and System Administrator at our company, you will play a crucial role in ensuring the smooth operation and optimization of our server, storage, and network infrastructure. Your responsibilities will include: - Architecting, installing, configuring, and tuning server and storage systems - Managing remote systems on Windows and Linux platforms - Conducting routine maintenance, troubleshooting, and load balancer configuration - Implementing system automation for improved efficiency - Documenting and diagraming server, network, and storage infrastructure - Being on-call 24/7 and traveling to hosting sites as necessary - Participating in incident reviews and problem management To excel in this role, you must meet the following requirements: - 2-5 years of experience in Windows Administration - 2-5 years of experience in Linux Administration - 1-2 years of experience in Storage and Backup management - Experience managing large environments with over 200 servers - Strong understanding of networking fundamentals and system administration - Familiarity with configuration and provisioning management - 2-3 years of experience in Virtualization/Cloud technologies like VMWare, Xen, or AWS In addition to the above requirements, having at least 4 of the following skills will be a definite plus: - Experience in LDAP/SAML/AD management - Proficiency in DNS management - ITIL certification or relevant experience - Experience in Oracle Financials/MySQL system configuration - Knowledge of capacity management and Apache/IIS/Java management - Familiarity with SOX/PCI compliance and license/inventory management If you are a clear thinker who is passionate about automation and system improvement, customer service-centric, and a self-starter with a collaborative mindset, we encourage you to apply by emailing your resume to hr@omsguru.com.,

Experience: 1-2 years in human resources Key responsibilities: Recruitment, employee onboarding, policy implementation, employee relations, compliance, HRMS.

Recruitment & Talent Acquisition: Oversee the recruitment process, including sourcing, interviewing, and hiring new employees to meet organizational needs. Required Candidate profile Employee Onboarding & Offboarding: Manage the onboarding process for new hires and ensure smooth offboarding for departing employees.

Greetings from ReSource Pro!!! . Job Description Job Title: Manager, Service Delivery, India Working Experience: Minimum 12 years experience, 1 + years of experience as an Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

ROLE PURPOSE To oversee and manage the production operations, ensuring that manufacturing processes run efficiently, safely, and meet quality and productivity targets. The Production Operations Lead is responsible for coordinating teams, optimizing workflows, implementing process improvements, and ensuring timely delivery of products while maintaining compliance with safety and quality standards. ACCOUNTABILITIES / RESPONSIBILITIES Production Planning & Scheduling Develop, implement, and maintain production schedules based on order forecasts to ensure timely delivery. Monitor and analyze plan versus actual performance, identifying deviations and taking corrective actions. Conduct capacity planning to optimize resources and improve operational efficiency. Inventory & Material Control Ensure adequate stock levels across all warehouses, minimizing non-moving and slow-moving inventory. Oversee inventory requisitions, manage stock levels, and ensure timely procurement to meet production requirements. Operational Execution & Process Improvement Lead and supervise machine shop operations, including production, inspection clearance, and maintenance activities. Ensure timely purchasing and proactive follow-ups to meet production and inventory targets. Drive continuous improvement initiatives to enhance efficiency, reduce lead times, and minimize waste. Order & Delivery Management Manage the complete order-to-shipment process, including order receipt, delivery confirmations, and shipment coordination. Ensure ERP system data is accurate and support digital tracking of production workflows. SKILLS & EXPERIENCE Diploma or Bachelors degree in Engineering, Manufacturing, Industrial Management, or a related technical field. At least 8 years of proven expertise in production planning, capacity scheduling, and inventory management. Hands-on experience with ERP systems for production planning, tracking, and reporting. Strong analytical and problem-solving skills, with the ability to optimize workflows and resolve production bottlenecks. Excellent collaboration skills, capable of working effectively across engineering, procurement, and global teams.

As a Network Infra and Security Head, your role will involve defining the organization's network and security roadmap in alignment with business goals. You will collaborate with IT and business leaders to support digital transformation initiatives. Your responsibilities will include: - Timely remediation of systems and ensuring hardware configuration and software versions are ready for production scale 24*7. - Establishing governance models for network and security operations. - Ensuring adherence to industry regulations and security policies. - Managing vendors and ensuring vendor governance is carried out periodically. - Ensuring teams are adequately trained and up-to-date on concepts, functional and technical domains, implementation of solutions, info sec & remediation aspects. - Managing the technology function for clients across corporate, institutional, and commercial banking segment from Network Infra and Security perspective. - Designing, implementing, and overseeing the organization's network infrastructure, including LAN, WAN, SD-WAN, VPNs, and wireless networks. - Managing network monitoring, troubleshooting, and incident response processes. - Evaluating and implementing new network technologies to enhance performance and efficiency. - Driving Projects / programs and large transformation initiatives resulting in timely, high quality deliverables within cost budgets. - Developing and enforcing cybersecurity policies, standards, and best practices. - Implementing security frameworks to protect IT assets and conducting regular security risk assessments, penetration testing, and vulnerability management. - Managing firewalls, intrusion detection/prevention systems (IDS/IPS), and endpoint security solutions. - Ensuring compliance with regulatory and industry security standards. This role requires experience and expertise in Technology Risk Management. It expects you to be accountable for the governance and risk posture of the Corporate Tech unit overall and the deliveries to counterparts in business, operations, and customers. Additionally, you will be responsible for reviewing Network architecture diagrams to ensure high availability, scalability, and performance of network systems.,

What this job involves: Overall role This position is responsible for technical and contractual quality assurance on behalf of an investment banking client to ensure a number of corporate real estate buildings are compliant to country, regional, global compliance and technical standards. The role influences design, commissioning, operations and capacity management of a portfolio of buildings. Major Responsibilities Planned, predictive and corrective works owner Major works owner (power down planning, execution and new/refurbishment project management) Administer quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation. Contract management of critical equipment contracts Capacity and utilization coordination, reviews and reporting for office tenancy and server rooms Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks Incident management support including 24/7 on call for incident management in corporate real estate buildings Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance Governance of as built drawings and OEM information Production and management of MOPS/SOPS/EOPS Management of lifecycle asset management and UPS component replacement Support for engineering standardization tasks across Asia Pacific Lead in-city technical training delivery Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team. Identify energy saving initiatives and work through to implementation and validation. Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned Sound like you? To apply you need to have: Ideal Experience Bachelors degree in an Engineering discipline Minimum of 10 years of relevant engineering management experience Thorough understanding of building services design and engineering management Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions Drive innovation / thought leadership / industry knowledge Excellent verbal and written communication skills as well as presentation skills Ability to develop and explain complex operational management information to senior audiences Be resilient, with high focus on achieving goals High energy, flourishes in fast pace, dynamic environments Customer centricity Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills Experience working in Asia Pacific desired, specifically Australia Critical Competencies for Success (with corresponding I am JLL behaviours) Client Focus & Relationship Management I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements People Management and Team Leadership I am a Team Player Ability to deliver requirements through a remote matrix-reporting team effectively, promoting open, constructive and collaborative relationships at all levels Program Management & Organizational Skills I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Attention to detail Strives for compliance while being agile to adapt to business needs and change Natural communicator who enjoys engaging at all levels Self-motivated and confident Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures

As a Storage L2 professional with over 5 years of experience, you will be responsible for the day-to-day administration of SAN and storage environments. Your key tasks will include collaborating with customers" storage support teams, participating in troubleshooting and problem-solving, supporting the design and operation of the storage infrastructure, and ensuring systems-level maintenance. Additionally, you will be tasked with tracking existing storage usage trends, capacity planning for future growth, maintaining storage documentation, procedures, and reporting. You will also provide Storage Area Network Configuration and Administration, as well as storage allocations to server infrastructure. Your role will involve managing infrastructure events such as Capacity Management, monitoring storage subsystem and SAN switch capacity, performing capacity analysis, and resolving problems through preliminary diagnosis and documentation. You will coordinate with Hitachi Global Support for incident resolution and investigate raised problems for root cause analysis. Furthermore, you will mentor and train junior administrators, oversee the design, installation, configuration, and de-provisioning of storage solutions, and manage performance for SAN and storage through capacity tuning and remediation recommendations. In terms of IT service continuity management, you will be responsible for providing disaster recovery solutions related to SAN and NAS storage, maintaining disaster recovery documentation, handling data movement and replication, and conducting Business Resumption Testing for storage. To excel in this role, you should have experience in Hitachi storages and Brocade switches infrastructure, exposure to operations and management activities on Hitachi Storage, Unified compute platforms, and various Host O/S. Strong verbal and written communication skills are essential, and a Hitachi Technical certification would be desirable. This is a full-time position based in Mumbai, and immediate joiners are preferred.,

The Network L3 Engineer role in Pune requires 7-8 years of experience and involves the design, implementation, maintenance, and troubleshooting of advanced network systems. You will need a deep understanding of network architecture, protocols, security, and performance optimization to ensure the reliable and efficient operation of the company's network infrastructure. Your responsibilities will include designing and implementing complex network solutions, developing and maintaining network documentation, evaluating new technologies for network improvement, and configuring/testing new network devices with the help of OEM and Vendors. You will also be responsible for monitoring network performance, resolving issues, coordinating with IT teams for issue resolutions, analyzing logs, implementing network security measures like firewalls and VPNs, and conducting security assessments to ensure compliance with policies. Additionally, you will analyze network traffic patterns, optimize network performance, implement quality of service policies, maintain network documentation, generate performance reports, lead network-related projects, mentor junior engineers, and provide technical guidance. Qualifications for this role include a Bachelor's degree in Technology or a related field, relevant certifications (e.g., CCNP, CCIE), and 8-10 years of experience in network engineering. Technical skills required include proficiency in network protocols, network security technologies, network monitoring tools, cloud networking, virtualization technologies, scripting, automation, and network incident management. Soft skills such as problem-solving, analytical skills, communication, teamwork, and organization are important. Working conditions may involve occasional on-call support and lifting/transporting network equipment. If you meet the qualifications and are interested in this position, kindly share your updated resume to ruchita.parsekar@e-stonetech.com.,

As the Major Incident and Problem Manager, you will report directly to the Head of Service Management and be responsible for overseeing and driving the Major Incident Management and Problem Management processes. Your key responsibilities will include: - Managing Major and High priority incidents with authority and leadership to ensure quick resolution and a smooth transition to the Problem Management phase for root cause analysis. - Hosting technical recovery calls to coordinate teams, challenge for solutions, and meet SLAs. - Assessing impact and urgency of Major Incidents to set correct priorities and escalate within SLA targets. - Adopting a "User First" approach to communicate impact, update stakeholders, track events, and send timely communications during Major Incidents. - Ensuring compliance with incident management processes for effective resolution within SLA targets. - Driving governance around Major Incident management, from ticket handling to closure. - Collaborating with Service Delivery Managers to improve Major Incident and Problem Management processes. - Hosting Post Incident Review meetings to identify root causes and deliver remediation actions. - Escalating tickets to enhance end user experience as needed. - Facilitating problem resolution by coordinating between technical teams, stakeholders, and management. - Contributing strategically to reduce incidents and enhance system reliability. - Identifying trends needing problem management attention. - Logging, documenting, and prioritizing problems in the management system. - Conducting root cause analysis meetings and assigning tasks to teams for resolution. - Implementing measures to prevent future problems and sharing learnings across processes. - Monitoring problem management metrics and adhering to standards, policies, and regulatory requirements. - Handling additional tasks as necessary. Your role will be crucial in ensuring efficient incident and problem management, driving improvements, and maintaining system reliability for the organization.,

Dear Applicants, We are hiring for WFM RTA Executive for Bangalore location work from office. Preferred someone can join in a week. Fresher's and non-relevant applicant experience kindly ignore! Job description RTA is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules to ensure the correct number of agents at the right time. Assist with creation if metrics and targets for services Responsibilities and scope of work Collect information for RTM Collect relevant program information about KPIs/ Productivity (Expectations) Collect information about What if Scenarios/Alert mechanisms/Escalation guideline for the account Queue management ( within the interval) Manage skills Situation management, BCP situations: Down me, System issues , etc. •Routing issues (Sitel/client side) •Volume allocation (Load balancing Sitel/client side) Intraday management ( throughout the day) • Planned to delivery governance (Service KP Is, Handling capacity, Shrinkage, Handle time, Line adherence) • Send Staffing Outlook for present day +1 day at the start of shi to share projected plan• Midday reforecast to share plan vs actual delivery and revised O/U (Over /Understaffing) based on trends and run rate Schedule Adherence (Agent level) Update shrinkage segments in WFM systems • Flagging agents out of adherence via Chat rooms/ extensions/radiosPhone/Email Reporting • Shrinkage reports Skill/Account level Interval report Agent level report RCA (RootCauseAnalysis) report Schedule adherence reports Feedback to Capacity Planning & scheduling Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports administers volume contingency action plans as deemed necessary and appropriate. assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Use trends and reports to forecast requirements Assist with projects and other duties as requested or assigned Basic Qualifications At least college degree, any field Previous international call center experience required Attention to detail and high level of accuracy Knowledge and experience in queue management, forecasting and scheduling is advance Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail With working experience creating MS excel reports and templates Strong organizational skills and with good analytical skills Able to communicate professionally - oral and written Organized with the ability to quickly and effectively adapt to change Excellent attendance record Interested applicants can mail your resume to Lakshmi.Gopi@omegahms.com or contact @9901340050 ( Timing 12.00 Pm to 4 PM )

Role Workforce Services Specialist (Capacity Planning) Responsible for developing and managing accurate long-term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multiple business units and channels (voice and non-voice.). Responsibilities Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the impact of different business strategies, operational changes, or unexpected events. Partner closely with Forecasting, Scheduling, Cross functional interfacing teams to align capacity plans with hiring timelines, training schedules, and budget constraints. Translate capacity models into actionable headcount and hiring plans, ensuring service level targets and efficiency goals are met. Build and enhance capacity planning models and tools using advanced Excel, IEX Identify and escalate capacity risks and constraints; propose mitigation strategies and drive cross-functional decision-making. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders. Creation of short-term planning packs to produce 30 min interval Supply vs Demand and ABR projections by product type Provide executive-level reports and presentations with clear narratives, assumptions, and recommendations. Mentor and support junior planners and analysts within the Planning team. Provide guidance to the schedulers to help them place off phone time in the best place and optimize schedules to minimize customer impact Work closely with the forecasting team to understand the demand planning and the impact on Capacity planning Create process maps, standard working instructions for the areas they are responsible for. Skills & Qualification 5+ years of experience in workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Advanced proficiency in Excel Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys Strong understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Familiarity with budget planning and FTE forecasting processes. Real sense of ownership and accountability to deliver against plan. Exceptional analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Proficiency in basic arithmetic and statistical concepts and strong logical ability desired with strong mathematical calibration skill. Must demonstrate perceptive, thorough and decisive approach to problem solving. Soft Skills & Behavior Strong business acumen and ability to link workforce metrics to operational and financial outcomes. Excellent verbal and written communication skills; ability to translate complex data into actionable insights for non-technical stakeholders. Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment Experience working cross-functionally with Operations, Finance, and IT. Comfortable leading initiatives, facilitating meetings, and influencing decision-making at senior levels. Build and maintain effective relationships with Stakeholders for the sites/products that you are responsible for, ensuring constant communication and collaboration

Were Hiring Workforce Management (WFM) Professional We are looking for a proactive and experienced WFM Specialist with strong expertise in planning, scheduling, and reporting. If you have a passion for workforce management and the ability to lead with efficiency, wed love to connect with you! Role Requirements: 8+ years of experience in WFM (Scheduling/Reporting/Capacity Planning/Rostering/Attrition/RTA/Skrinkage/Forecasting) Strong knowledge of Excel & reporting tools Excellent communication skills with the ability to drive initiatives Post Graduate qualification Notice Period: Up to 30 days Work Mode & Location: Hybrid – Hinjewadi, Pune(Phase 2) 1-way cab drop provided If you meet the criteria and are looking for your next career move, feel free to DM me or share your CV at "7595058169" You can also tag or refer someone who might be a great fit.

MYPCOT INFOTECH PRIVATE LIMITED is looking for Project Coordinator to join our dynamic team and embark on a rewarding career journey Monitoring the daily progress of projects Providing detailed updates to project managers or other stakeholders Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits Organizing reports, invoices, contracts, and other financial files for easy access Planning meetings and organizing project logistics Performing billing and bookkeeping tasks Ordering necessary office supplies Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.