256 Capacity Management Jobs

The company is a leading IT services provider specializing in storage technologies and infrastructure solutions. The role requires a highly experienced individual with 2 - 10+ years of experience in storage technologies, specifically NetApp Cluster Mode and EMC Powermax. You must possess a strong SAN networking knowledge in Brocade and CISCO MDS SAN Switches. Your responsibilities will include handling day-to-day operations (L1, L2, L3) for storage devices, troubleshooting issues, and ensuring quality production maintenance. You will be expected to provide on-call support, collaborate with other infra support teams, perform monitoring, vendor management, and health checks. Identifying opportunities for process improvement, ticket remediation, and taking ownership of incidents, changes, and problems will be part of your role. Additionally, you will lead critical outage calls, participate in customer meetings, generate storage reports, tune parameters, address performance issues, and manage capacity and performance scale out. To excel in this role, you should have a strong knowledge (L1 - L3 level) on Storage Technologies like NetApp Cluster Mode, experience in handling day-to-day operations for storage devices, troubleshooting skills, good communication skills in English, ability to collaborate with other teams, expertise in NetApp Cluster mode filers and SAN switches, experience in storage replications, coordination with stakeholders and vendors, leadership skills for critical outage calls, and capacity and performance management experience. This position is based in Navi Mumbai, Hyderabad, or Bangalore, India.,

The IT Manager at Sanand is responsible for all IT applications and services on-site, including planning, implementation and support of all IT systems and physical infrastructure. You will also be responsible for Managing PDC operations / NSC / Customer relationship Center (CRC) and Chennai plant related operations. The position requires strong leadership and technical skills, off-hour, weekend, and holiday coverage as required by the business needs. You will supervise teams of GSR, agency, and purchased service resources. The position is matrixed to ISIT IMG General Manager, with a dotted line report to the resident Plant Manager. You are expected to interact directly with business partners at all levels, including both hourly and salaried employees, vendors, and others, including plant management and Manufacturing directors as required. Your responsibilities will include running and protecting all IT services at the site, including data centers, network equipment, servers, PCs, mobile devices, and applications. You will support major business and IT initiatives such as New Model Program launches, hardware/infrastructure/application upgrades, facility changes, IIOT, and end user productivity launches. Additionally, you will manage the development of yourself and your team, ensuring compliance with industry regulations and company policies related to IT security and data management, and developing and managing the IT budget. You will also be responsible for monitoring overall system performance, troubleshooting issues proactively, evaluating and recommending innovative technologies to improve efficiency and productivity, and maintaining a healthy relationship between IT teams and other cross-functional teams of the plant & plant management. Acting as a liaison between site operations and corporate IT teams will also be part of your role. Qualifications: Education: - Bachelor's degree or equivalent qualification in a technical discipline - Master's degree work in a related technical field is desirable Work Experience: 10+ years Technical Skills: - Cloud (GCP) / Server / Network Certifications preferred - ITIL / ITSM Incident, Problem, Change, Capacity, and availability Management - Exposure to Data center infrastructure and operations - Project Management tools - Network topology, Network device management understanding, IT Cabling Knowledge & Plant networks: OA, MPN and CPN Functional Skills: - Creative / out of the box thinking and quickly developing approaches to problems and recommending actions to management - Solid understanding of business processes and IT systems/processes. Functional business knowledge of Manufacturing, MP&L - Ability to balance numerous projects and requests - Ability to drive to root cause and work to develop monitoring/preventative measures - Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances Preferred experience: - Experience of IT infrastructure and applications infrastructure supported in a complex manufacturing environment with preference to the automotive industry - Program/Project management utilizing project delivery tools and techniques - Experience of working within a large cross-functional organization - Previous plant IT manager or manufacturing operations experience will be a PLUS - Previous working experience with non-IT functions: manufacturing, HR, facilities, finance, purchasing etc. Behavioral/Leadership Skills: - Strong interpersonal and conflict management skills - Ability to motivate and influence team members in a cross-functional multi-region setting - Maturity in dealing with all levels of business and IT management including directors and senior management,

The Resource Management Manager role involves overseeing resource planning, allocation, and utilization within the Organization. Your responsibilities include ensuring that resources are assigned to projects at the right time, balancing workload distribution, optimizing capacity, and supporting business objectives. You will collaborate with Directors, Project Managers, external stakeholders, and HR to maintain workforce efficiency, track skills, plan skill upgrades, project allocations, and anticipate future resource needs. You will lead the workforce planning process and demand intake process to achieve optimal resource allocation across projects and teams. Working closely with delivery directors and managers, you will prioritize assignments and maintain a centralized system to track availability, skills, and project assignments. Monitoring resource utilization and workload distribution, you will identify gaps and recommend solutions like hiring, upskilling, or reallocation. You are responsible for maintaining an up-to-date database of employee skills, certifications, and expertise, actively managing resources in the Bench, and planning upskilling initiatives. Acting as a liaison between Directors, Project Managers, and HR, you will align resourcing strategies with business goals, participate in workforce planning discussions, and contribute to hiring decisions. You will develop and implement best practices for resource management, establish governance frameworks and policies, and continuously assess and improve resource management tools and methodologies. Your success will be measured by efficient resource allocation, high resource utilization rates, reduction in skill gaps, and positive feedback from stakeholders. To be successful in this role, you should have a Bachelor's degree in IT or Business, 10+ years of experience in account management, resource management, workforce planning, and IT project management. Proficiency in resource management tools, strong understanding of IT project lifecycle and methodologies, excellent analytical and problem-solving skills, and strong stakeholder management and communication abilities are required. Certification in resource management, project management, or Agile methodologies is preferred. This is a permanent full-time position based in Bangalore, offering competitive salaries, comprehensive health benefits, flexible work hours, remote work options, professional development, and training opportunities in a supportive and inclusive work environment.,

As a Junior AWS SRE at our company located in Mumbai, you will be responsible for setting up a world-class observability platform for multi-cloud infrastructure services. Your role will involve reviewing and contributing to the establishment of observability for the infrastructure of new and existing cloud applications. You will analyze, troubleshoot, and design critical services, platforms, and infrastructure with a focus on reliability, scalability, resilience, automation, security, and performance. Your duties will also include continuously improving cloud product reliability, availability, maintainability, and cost benefits, including the development of fault-tolerant tools to ensure the general robustness of the cloud infrastructure. You will play a key role in ensuring the availability, performance, monitoring, and incident response of the platforms and services of the cloud Landing zone. Managing capacity across public and private cloud resource pools, including automating the scale down/up of environments, will be part of your responsibilities. It will be your responsibility to ensure that all production deployments comply with a set of general requirements such as diagrams, documents, security compliance, dependencies of other services, monitoring and logging plans, backups, and high availability setups. You will need to ensure the efficient functioning of cloud resources and functions in alignment with the company's security policies and best practices in cloud security. As a Junior AWS SRE, you will be expected to employ exceptional problem-solving skills to proactively identify and resolve issues before they impact business productivity. You will also provide support to developers in optimizing and automating cloud engineering activities, such as real-time migration, provisioning, and deployment. Monitoring and taking action on hardware degradation, networking problems, resource usage, and slow responses on the cloud Landing zone will be part of your daily tasks. You will be responsible for preparing and managing runbooks containing procedures necessary for quickly restoring services in case of any issues. Enabling automation for key functions like CI/CD across SDLC phases, monitoring, alerting, incident response, infrastructure provisioning, and patching will be essential to your role. As a Junior AWS SRE, you will focus on system reliability to reduce operational expenses, mitigate failure points, and automate time-consuming tasks, resulting in significant cost savings. Your proactive approach to failure resolution will involve identifying failure causes early and mitigating faults holistically. You will be involved in developing and maintaining cloud solutions in accordance with best practices and performing regular incident analysis to prevent and find long-term solutions for incidents. If you are interested in this challenging and rewarding position, please send your CV to riddhi.joshi@blazeclan.com.,

As a Shift Lead IDC Facilities (ISP+OSP) at our IDC Facility Management unit, you will be responsible for managing power design, delivery, installation, HVAC systems operation, security, and service delivery. Your primary mandate includes incident management, problem management, change management, performance management, capacity management, configuration & availability management activities, escalation handling, team management, and O&M of utility equipment. Moreover, you will be entrusted with the utility management of our mission-critical data center facility. Your key responsibilities will involve ensuring the overall quality and service of the operation and maintenance of multiple critical facility infrastructure systems, in adherence to company policies and procedures. You will lead a team of managers and professionals to deliver data center facility services consistently and effectively. Communication with senior management regarding the status of operational processes is crucial, along with coordination of projects, capacity management, and optimization of safety, performance, reliability, and efficiency. Additionally, you will be required to develop, implement, and manage maintenance plan schedules and processes, ensuring compliance with regulations and directives from regulatory agencies. Managing the data center documentation, overseeing vendor selections, contracts management, and supervising facility technicians and sub-contractors will also be part of your responsibilities. Your availability as an escalation point for data center facility issues 24x7 is essential. On the technical front, your responsibilities will include installation, commissioning, management, and operation of various electrical systems and equipment such as Emergency Diesel Generator sets, UPS systems, Battery Banks, Power Distribution panels, HVAC systems, and more. Your educational background should include a degree in Electrical/Mechanical engineering with a minimum of 5 to 10 years of relevant experience in projects implementation, operations, and management, preferably in data centers or large mission-critical facilities in IT/Telecom sector. Your nature and scope of responsibilities should demonstrate good technical knowledge, leadership skills, experience in large-scale operations, team management, day-to-day O&M tasks, incident management, change management, and escalation workflow management. Essential knowledge and skills required for this role include technical proficiency in Electrical & Mechanical engineering, awareness of BMS/DCIM, ability to work independently, strong leadership and communication skills, and knowledge of ISO compliance and certifications.,

Ref #: W165439 Department: Manufacturing & Sourcing City: Bangalore State/Province: Karnataka Location: India Pay Range Max Pay Range Min Company Description At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview To work on sample development process for leather in order to ensure that samples are developed accurately to secure orders To secure costing , negotiations, time action plan | Work closely with factory to ensure all production production/ops related activities are secured well on time to secure 100% Ontime. Essential Duties & Responsibilities Responsible for sample develop and secure sample proto to SRS for leather accessories and apparel category Ensure base testing is carried out for fabrics and raw materials and work closely with Raw Material team for approval Carryout/ revise costing and negotiate prices with suppliers - Understand product costing and suggest alternative constructions, fabrications, and/ or vendors to meet Product Managers aesthetic and margin targets Vendor allocation for product and work closely with identified vendors Work closely with capacity team on capacity management Ensure sample Leadtime is as per RL standard or keep minimum Work to secure all approvals prior to order confirmation. Secure all pre-production activities timely . Work with factory to ensure production TNA is followed and secured to ship on time Experience, Skills & Knowledge Must have 6+ years of Merchandising/ sourcing experience preferred with US buying office or large trading business. Should have good knowledge and understanding of leather accessories and apparel as a product both mens and womens category. Must have at least 6 years of leather accessories manufacturing experience and merchandising with main focus in product development and production. Must be form a manufacturing global brand background/liaison office Profound product and material knowledge in high end brands products with good fashion sense - Knowledge of footwear construction: basic knowledge of footwear design, color ways, sewing techniques, fabrication and trim, print design and manufacturing. Good working knowledge in in leather, synthetic and other materials Knowledgeable in product development and production processes and best practices High adaptability and flexibility to changing business environments, able to work independently. Detail-oriented and able to handle very structured process. Good PC skill, especially in Excel , Excel analysis, familiar with multiple systems, charts and reports. Strong interpersonal skills, communication skills and problem-solving skills. Must be fluent in both spoken and written English. Candidates to have /with multiple brands, calendars & product categories exposure.

Job Title: Workforce Management ( WFM ) Location : Bangalore ( WFO ) Shift: Night Shift Job Summary: The Workforce Management (WFM) professional is responsible for forecasting, scheduling, real-time monitoring, and reporting to ensure optimal staffing and operational efficiency. This role supports business goals by aligning workforce capacity with demand, improving service levels, and reducing operational costs. Key Responsibilities: Forecast call volumes, staffing needs, and workload across departments. Develop and manage employee schedules to meet service level agreements (SLAs). Monitor real-time performance and adjust staffing as needed. Analyze historical data to identify trends and improve forecasting accuracy. Collaborate with operations, HR, and training teams to align workforce plans. Generate and distribute daily, weekly, and monthly performance reports. Identify gaps in staffing and recommend solutions. Support business continuity planning and shift management. Use WFM tools for scheduling and reporting. Required Skills & Qualifications: Excellent communication and coordination abilities. Bachelor's degree in Business, Statistics, Operations, or related field. 2 - 5 years of experience in workforce planning or contact center operations. Strong analytical and problem-solving skills. Proficiency in Excel and WFM software. Ability to work in a fast-paced, dynamic environment. Immediate joiners are preferred How to apply, Kindly share your profiles to: Mansoor.Shaikbabu@omegahms.com Regards, Mohammed Mansoor HR Team

As a Technical Service Manager (TSM), you will act as a trusted technical advisor responsible for safeguarding and optimizing customer investments in the managed cloud environment. Your role involves governing managed cloud customer relationship management from a technical perspective, advocating for the customer, and working collaboratively with Client Delivery Managers (CDMs) and internal cloud service delivery teams to provide quality services that meet customer needs and resolve technical complexities throughout their lifecycle in the cloud environment. You will serve as the primary contact for customers regarding technology discussions and be recognized as the escalation point for technical issues within the customer landscape. Your deep understanding of customer landscapes and interfaces will enable you to provide valuable insights and advice on technical requirements, constraints, and support in various technical situations, including IT critical scenarios. In addition to advising customers on technical matters, you will also play a key role in supporting Intelligent Enterprise transformations, such as S4HANA conversions, by acting as a technical consultant. Collaboration with CDMs, Product Leaders (PL), Account Executives, Cloud Application Services (CAS) architects, and internal service delivery teams will be essential to derive long-term account visions and develop executable service plans. Your responsibilities will include ensuring customer satisfaction with technical delivery and support, driving awareness and implementation of the SAP cloud portfolio, supporting incident and service request management, coordinating impact and risk assessments for change management activities, and defining service plans to drive stable operations and innovation. As a TSM, you will lead operational meetings with customers and CDMs, provide customer-specific guidance based on reports and reviews, plan and execute capacity management and landscape optimization activities, focus on problem management to prevent unexpected downtimes, and be available for on-call activities when required. Overall, your role as a Technical Service Manager will involve proactive engagement with customers, collaboration with internal teams, and a focus on delivering high-quality technical services to support customer success in the managed cloud environment.,

As a skilled and experienced Scrum Master, you will be joining our Office of the CIOs IT PMO team to support the Enterprise Applications team at Silicon Labs. In this role, you will play a critical part in facilitating Agile practices, promoting effective team collaboration, and ensuring successful project outcomes. Your responsibilities will include leading daily stand-ups, sprint planning, sprint reviews, and retrospectives, while adhering to Scrum principles and practices. You will mentor and train team members in Agile methodologies and Scrum best practices, fostering a culture of continuous improvement and learning. Utilizing Jira to track project progress, manage backlogs, and generate insightful reports will be a key aspect of your project management responsibilities. Working closely with stakeholders and team members, you will clarify requirements, prioritize tasks, and align on project goals to foster a positive and results-oriented team environment. Identifying and addressing obstacles that hinder team progress, monitoring team dynamics and performance, and ensuring transparent communication with stakeholders will be essential components of your role. To excel in this position, you should possess the ability to influence, communicate effective plans, and build trust among cross-functional engineering teams and leaders. Your responsibilities will also include managing and optimizing project and portfolio management processes, monitoring dependencies, risks, issues, and scope, ensuring projects are completed on time and within budget. Additionally, you will support the validation and development of business cases, success criteria, performance metrics, and project charters with Business and Technology Customers. The ideal candidate will have a BSEE, BsC, or other technology-related degree, along with 10+ years of industry experience in a Scrum Master role and 13+ years of experience in a Project or Program Management role. A CSM or equivalent agile certification is required, along with advanced proficiency in Jira and modern project management tools. Strong analytical and problem-solving abilities, proven experience in training teams on Scrum principles and Agile practices, and experience managing complex IT Application projects with globally dispersed teams are also essential for this role.,

Who Is Sa global global addresses industry challenges through vertical-focussed solutions Over 800,000 users in 80 countries around the world rely on sa global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and weve been a part of Microsofts elite Inner Circle for11 years Our global organization has a 1000-member team across 25 countries, For more information, visit saglobal , Why Choose sa global Open, flexible, vibrant, collaborative, and diverse these are just some of the terms that our employees use to describe the culture at sa global We believe and encourage innovative and dynamic thinking Our culture and values give us the extra edge to help us scale greater heights, Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa global a great place to work, Values of sa global Contribute towards a working environment that represents ?one sa global? where everyone is seen as an equal, and equality and diversity is championed Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism Come as you are, make work fun & others successful, and foster an always learning mentality About The Role We are seeking a meticulous and detail-oriented Contract Employee File Scanning assistant for our HR team, In this role, you will be responsible for the accurate and efficient scanning and digital filing of employee documents This is a contract position focused solely on the organization and digitization of our employee records for 2 months , Responsibilities Systematically retrieve physical employee files, Prepare documents for scanning, ensuring they are free of staples, paperclips, and other obstructions, Accurately scan documents using designated scanning equipment, Ensure the quality and legibility of scanned images, Precisely save scanned documents into the correct digital employee folders according to established filing protocols, Maintain confidentiality and security of all employee information, Assist with other administrative tasks related to employee file management Years of experience can rage between 3-4 years Any graduate/post graduate Contact Us! If this is a promising opportunity for you and you possess the desired skills and experience, please apply for the role We will be in touch! If you're not looking for a job change but know someone that is, please share the details of this open position with them, Show

Dear Applicants, Job description RTA is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules to ensure the correct number of agents at the right time. Assist with creation if metrics and targets for services Responsibilities and scope of work Collect information for RTM Collect relevant program information about KPIs/ Productivity (Expectations) Collect information about What if Scenarios/Alert mechanisms/Escalation guideline for the account Queue management ( within the interval) Manage skills Situation management, BCP situations: Down me, System issues , etc. •Routing issues (Sitel/client side) •Volume allocation (Load balancing Sitel/client side) Intraday management ( throughout the day) • Planned to delivery governance (Service KP Is, Handling capacity, Shrinkage, Handle time, Line adherence) • Send Staffing Outlook for present day +1 day at the start of shi to share projected plan• Midday reforecast to share plan vs actual delivery and revised O/U (Over /Understaffing) based on trends and run rate Schedule Adherence (Agent level) Update shrinkage segments in WFM systems • Flagging agents out of adherence via Chat rooms/ extensions/radiosPhone/Email Reporting • Shrinkage reports Skill/Account level Interval report Agent level report RCA (RootCauseAnalysis) report Schedule adherence reports Feedback to Capacity Planning & scheduling Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports administers volume contingency action plans as deemed necessary and appropriate. assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Use trends and reports to forecast requirements Assist with projects and other duties as requested or assigned Basic Qualifications At least college degree, any field Previous international call center experience required Attention to detail and high level of accuracy Knowledge and experience in queue management, forecasting and scheduling is advance Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail With working experience creating MS excel reports and templates Strong organizational skills and with good analytical skills Able to communicate professionally - oral and written Organized with the ability to quickly and effectively adapt to change Excellent attendance record Interested applicants can mail your resume to Lakshmi.Gopi@omegahms.com or contact @9901340050 ( Timing 12.00 Pm to 4 PM )

Responsibilities & Key Deliverables Description of the job and key result areas: Function related: Capability Building of DE domains in platform teams Ensure future readiness by continuously upgrading teams with new technological skills Capacity Management: Ensure Capacity of Parts related to his Commodity in case of Common supplier serving multiple Platforms. Improvisation of processes and systems through various means such as Digitization, IT enablement, Analytics etc. Create required domain expertise in commodity to help deliver on projects Supplier relationship management Support platform for IMCR Target Platform related: Manning/Resource Allocation - Enable platform teams to deliver on TCP objectives through optimal allocation of competent resources Solution Provider in conflicting situations - Provide solutions/alternatives in case of conflicting situations being faced by delivery team Help Debottleneck all System/Functional interface conflicts faced by the delivery team Ensure proper coordination between multiple platform teams while reaching out to a common supplier Key Jobs: To support the PPL for getting VOB done (RFQ, Quote Synthesis etc. ) Get the Components/parts developed by Suppliers with Time, Cost and Quality objectives set for Project post VOB. To support and deliver on IMCR Targets as per Platform requirements. Meet MRD Targets for Builds in line with project plans. To meet the Gateways as per MPDS (Mahindra Product Development System) targets for projects, ensuring APQP in place. Ensure Capacity of Parts related to his scope To get actively involved in project feasibility studies Accountable for closure of projects till handover. To support the platform for meeting TCP deliverable. Experience 12-20 years Industry Preferred Qualifications BE General Requirements

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Information Systems Manager - Service Desk What you will do Let s do this. Let s change the world. Roles & Responsibilities: Lead and manage the operations of Amgen s Global Service Desk (Level 0 Level 2), including performance oversight of external Managed Service Providers (MSPs) and collaboration with regional delivery leads. Serve as the primary interface between Amgen IS and service desk vendors to ensure contractual adherence, SLA performance, quality standards, and operational efficiency. Own and drive delivery of key initiatives such as "shift-left", self-service enablement, automation of support via ServiceNow, and AI virtual agents. Oversee enhancements to ServiceNow platform capabilities related to service desk modules including incident, problem, request, knowledge, and analytics. Act as ServiceNow service owner for relevant support workflows and ensure alignment to broader ITSM strategy. Ensure accurate documentation, communication, and training materials are created to support change readiness and service enhancements. Analyze service desk metrics and performance indicators, report regularly on KPIs, identify improvement opportunities, and lead resolution of gaps. Partner with Application Support, Platform, Asset/Configuration, and VMO teams to maintain seamless end-to-end support and compliance with IS policies and financial accountability. Promote and facilitate strong stakeholder relationships across IS service owners, regional support teams, and business stakeholders to ensure service excellence. Maintain governance processes for support organizational change, including performance reviews, budget tracking, capacity management, and roadmap alignment. Continuously enhance documentation, process controls, and knowledge base assets to support consistency and maintainability of the service desk operation. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Masters degree / Bachelors degree and 8 to 13 years Preferred Qualifications: Must-Have Skills: Vendor Management Expertise: Demonstrable ability to manage Managed Service Providers (MSPs) in a global, distributed service delivery model, ensuring SLA alignment, performance tracking, and service improvement. Service Delivery & ITIL Framework: Solid experience with IT service management processes (ITIL), including incident, problem, request, and knowledge management, as well as governance of SLAs and KPIs. Self-Service & Automation Enablement: Demonstrated ability to lead initiatives such as shift-left, self-service portals, virtual agents, and workflow automation within enterprise IT environments. ServiceNow Proficiency: Hands-on experience with the ServiceNow platform, particularly in managing support modules, enhancing workflows, analyzing metrics, and supporting ITIL-based capabilities. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) SAFe Product Owner/Product Manager (preferred) ServiceNow Fundamentals (nice to have) Project or Portfolio Management Certifications (e. g. , PMP, PPM) (nice to have) What you can expect of us As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Job Opening: Storage & SAN Administrator Location: Navi Mumbai Experience Level: 5+ Years Relevant Experience Expected CTC: Please mention in the resume Email to Apply: navaneetha@suzva.com Job Description We are hiring a skilled SAN & Storage Administrator to join our team in Navi Mumbai with at least 5 years of relevant experience in storage infrastructure management. A. Administration & Monitoring Daily management of SAN & storage environments. Collaborate with customer storage support teams. Participate in troubleshooting tasks and workflow enhancements. Manage storage operations and systems-level maintenance. Track storage usage trends and plan capacity. Maintain documentation, reporting, and procedures. Perform storage allocations to server infrastructure. B. Infrastructure Event Management Capacity management and trend analysis. Monitor SAN switch and storage subsystem capacity. Analyze performance and support future growth planning. C. Problem Resolution & RCA Conduct preliminary diagnostics and documentation. Coordinate with Hitachi Global Support for incident management. Maintain compliance with change management policies. D. Maintenance & Implementation Perform routine storage maintenance per Hitachi standards. Manage the implementation of additional storage infrastructure and services. E. Mentorship Train and mentor junior administrators. F. Solution Design Oversee installation, configuration, and de-provisioning of storage solutions. G. Performance Management Tune and analyze capacity; recommend remediation strategies. H. Disaster Recovery & Continuity Develop and maintain DR procedures and documentation. Manage data movement, replication, and DR testing. Skill Requirements 5+ years of hands-on experience with SAN & NAS storage infrastructure. Expertise with Hitachi Storage systems and Brocade Switches. Exposure to Unified Compute Platforms and OS-level operations (including basic cluster management). Strong communication skills (both verbal and written). How to Apply Send your updated resume along with the following details to: navaneetha@suzva.com Current CTC Expected CTC Notice Period Location

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Managed File Transfer Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, troubleshooting issues, and collaborating with various teams to ensure seamless operations. You will also engage in planning and executing maintenance activities, ensuring that all systems are running optimally and in compliance with established protocols. Your role will be pivotal in maintaining the integrity and reliability of the services provided, contributing to the overall success of the organization. Technical Experience Configure, implement and support of data transmission solutions (Enterprise level FTP and Fax products e.g. MoveIT, RightFax) Configures secure file transfer (SFTP) definitions to securely deliver files to intended destination min. 2+ Years Hands on experience on MS System Center 2012/2016/2019 Orchestrator min. 2+ Years hands on experience on managing FTP tools like IPSwitch, FileZilla, WinScp, etc min. 1+ Years heands on experience in SQL administration & Query and experience in AWS environment 2+ Years hands on experience on Right Fax application and utility Clear concept based understanding of RightFax components like DocTransport Module, Server Module, etc 2+ Years in Tools and application Monitoring 2+ years experience in IAM-Identity & Access Management Basic Linux and Windows system navigation, commands and scripting Experience in defining, developing and delivering data transmission solutions(Enterprise level FTP and Fax products e.g. MoveIT, RightFax) Must have experience in Application Maintenance Must have understanding of Capacity Management Should be capable of Application Patching Must be able to handle Certificate Management Should have understanding of Delivery Management Good to have Backup/Restore Management Excellent attention to detail with an understanding of the risk of unsecure data transmission Professional Attributes Good verbal and written communication skills to connect with customer stake holders at varying levels of the organization Technical documentation skills Able to prioritize and execute tasks in a high-pressure environment Ability to operate independently and make decisions with little direct supervision Flexible to work in 24/7 shift. Educational Qualification B.Tech/ B.E in CS or Electronics & Communication or equivalent ITIL V3/V4 Foundation certified Good to have MCSE, AWS Certification Qualification 15 years full time education

As a Project Manager at Hitachi Energy, you will be responsible for managing projects end to end with a focus on quality of delivery and process efficiency. Your role will involve tracking and controlling project timelines, resource allocation, identifying and mitigating risks, and being accountable for communication management. Additionally, you will be developing and managing strategic solutions for process improvements and back-office support for standard operations. You will work directly with the India HR Delivery lead to drive initiatives/projects across HR Ops Service lines and collaborate with SEA & MEA Fos in HR Ops to drive standardization, streamlining, and automation initiatives. Your responsibilities will also include working with extended leadership and other key stakeholders in managing service delivery, capacity management, and key performance metrics. Leading kick-off meetings for large/complex assignments and global projects to ensure a comprehensive understanding of client/stakeholder requirements will be part of your role. You will also work with the India HR delivery lead on strategies to achieve defined business objectives/targets, including determining control standards and identifying issue escalation matrix. In addition to stakeholder management and running initiatives/projects across India (BGL) Center, you will focus on enhancing technical and personnel effectiveness through training, education, and coaching. Implementing various quality, technology, automation, and standardization initiatives to enhance operational efficiency and ongoing PMO tasks will also be key aspects of your responsibilities. To be successful in this role, you should have a Bachelor's/Post Graduate degree with 8-10+ years of work experience, hands-on experience in project management, proficiency in data analysis, and project management of multiple projects. Effective stakeholder management, understanding of consulting solutions, risk and escalation management, and reporting of operational metrics are also required skills. Advanced knowledge of MS Excel, MS Word, Power Point, PowerBI, and the ability to apply technology tools to provide unique solutions are essential. You should be adept at improving technology and its application, working effectively with project teams, and maintaining colleague data. Excellent communication, listening, planning, analytical, and critical thinking skills are crucial, along with problem-solving, decision-making, and adaptability. In-depth knowledge of project management practices and proficiency in spoken and written English language are necessary for this role. Hitachi Energy values safety and integrity, and you will be expected to take responsibility for your actions while caring for your colleagues and the business. If you are a qualified individual with a disability requiring accessibility assistance during the job application process, you may request reasonable accommodations by completing a general inquiry form on the Hitachi Energy website. Please include your contact information and specific details about the required accommodation to support you throughout the application process.,

As an experienced IT Infrastructure Manager, you will be responsible for managing various aspects of the IT infrastructure to ensure optimal performance and efficiency. Your key responsibilities will include: - Managing IT infrastructure hardware and software assets by designing and implementing the right CMDB structure. You will leverage available technology for asset discovery and integration within the CMDB system. - Overseeing IT infrastructure capacity, including compute, memory, storage, and backup. You will work closely with the Cloud architect to allocate resources effectively for different workloads and applications. - Addressing IT infrastructure demand by engaging with internal customers and the enterprise team to understand their requirements and provide suitable solutions. - Tracking workload migration to balance the clusters in Vcenter and ensure optimal performance. - Managing the commission and decommission tracker by collaborating with partners and customers to streamline the process. To qualify for this role, you should have the following qualifications and experience: - Educational Qualification: BE/Btech/MCA in Computer Science or Electronics. - Certification: ITIL, Cloud Certification. - Work Experience: 8 to 10 years of experience in IT infrastructure, with a focus on assets management and capacity management. You should have a good understanding of infrastructure across domains. - Technical Skills: Strong experience in managing hardware and software assets, capacity management, and working in process-mature production environments. Proficiency in vendor/partner management and customer handling. - Additional Technical Skills (Nice to have): ITIL and Cloud management expertise. - Behavioral Skills: Customer-focused approach, sharing knowledge and best practices, result-oriented mindset, and adherence to Airtel Africa values and ethics. - People Management Skills: Ability to work effectively as a team player, excellent communication skills, and preference for global experience. If you are looking for a challenging role that involves managing IT infrastructure and working with internal and external stakeholders to drive operational excellence, then this position might be the right fit for you. Join us and be part of a dynamic team that values collaboration, innovation, and customer satisfaction.,

MNC in Gurgaon Hiring for WFM RTA Real Time Analyst CTC UPTO 8.3LPA Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call center industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Deluxe Media Inc. is looking for Project Coordinator - CS, OM (MKTG) to join our dynamic team and embark on a rewarding career journey Monitoring the daily progress of projects Providing detailed updates to project managers or other stakeholders Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits Organizing reports, invoices, contracts, and other financial files for easy access Planning meetings and organizing project logistics Performing billing and bookkeeping tasks Ordering necessary office supplies

Req ID: 329219 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Messaging Services Senior Specialist - Sharepoint/OneDrive Support to join our team in Bangalore, Karn taka (IN-KA), India (IN). "Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations. Expert on Messaging technologies-SharePoint 2010/2013 on-prem servers and SharePoint Online Job Description- Provides deep subject matter expertise, advice and program delivery. Support 24x7 steady state operations-Flexible working in shifts for all required work done and during weekends. Contributes to the development of new techniques and plans within area of expertise. Thorough understanding and management of customer business needs and expectations. Provide support on day to day operations in managing the Messaging infrastructure of account(s). Works on abstract and complex problems requiring evaluation of intangible variables. Integrates trends, data and information into plans, deliverables and recommendations. Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent. Anticipates operational, program, and implementation issues and develops preventative measures. Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects. Applies advanced training and experience to resolve difficult client problems where standard practice has failed. Identifies, structures, and delivers services that enable business processes. May develop automated methods needed to implement recommended solution. Performs root cause analysis on failed components and implements corrective measures. Designs and implements load testing and disaster recovery scenarios. Mentors junior team members. Candidates must have exceptional customer service, problem solving, and communication skills Possess the ability to work independently with minimal management supervision and with a global team of engineers Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills Technical Skillset- Health checks, server capacity management and proactive configuration management support Security hardening and patch/update management support High-availability components support Service Management and Service Level Management Collaboration components configuration management Search engine configuration management Content management configuration support"

Key Skill Required: Proven experience as an HR/Technical Recruiter in a consultancy firm. Familiarity with Applicant Tracking Systems and resume databases. Experience with sourcing techniques. Understanding of referral programs. Solid verbal and written communication skills. Sound judgement.

The role is to support the development and maintenance of robust control frameworks and a unified Technology & Cyber Security Control library. You will help implement process control monitoring capabilities to coordinate control execution across Engineering and contribute to driving a positive risk culture within Engineering by implementing processes for control efficiency demonstration. This role requires organized, methodical thinking with strong attention to detail for creating control test plans and documentation. Your responsibilities will include: - Maintaining and regularly updating the centralized Technology & Cyber Security control library, ensuring controls align with industry frameworks (NIST, ISO, COBIT) and regulatory requirements (e.g. DORA). You will help translate complex framework/regulatory requirements into clear, actionable controls. - Conducting Tests of Design Assurance and Operating Effectiveness Assurance for key controls at both group and divisional levels, providing critical support for Group Engineering, Risk & Control Assessments. Documenting test results and identifying areas for improvement. - Establishing and overseeing processes to ensure control evidence is properly documented, stored, and accessible at required frequencies. Creating standardized templates for evidence collection to improve consistency. Reviewing monitoring results for completeness and accuracy, driving corrective actions as needed. - Planning and coordinating periodic independent assurance activities with internal audit teams and external assessors, preparing documentation and facilitating access to evidence. - Implementing, tracking, and analyzing Key Control Indicators (KCIs) aligned to the control library, helping to identify trends and potential weaknesses before they impact operations. - Maintaining detailed control performance dashboards and metrics that clearly communicate control status to various partners, from technical teams to executive leadership. Performing sample-based testing of control operating efficiency. - Identifying thematic control weaknesses and collaborating with control/process owners to develop and implement effective remediation strategies with clear timelines and accountability. Representing Engineering in risk discussions with internal team members. - Leading a team of GRC analysts, providing mentorship, technical guidance, and career development opportunities while ensuring high-quality results. Qualifications: - Relevant degree in IT, Cybersecurity, or Risk Management (Desirable). - 5+ years of experience in technology controls or compliance. - Strong knowledge of control frameworks (NIST, ISO, COBIT). - Demonstrable knowledge of key controls across Technology process areas (e.g. incident, change, capacity management). - Experience in control implementation across Technology process areas. - Experience in control testing and evidence validation. - Proven team management and project delivery skills. - Excellent analytical, communication abilities, and presentation skills. - Experience with GRC tools and control automation. About Us: LSEG (London Stock Exchange Group) is a diversified global financial markets infrastructure and data business dedicated to excellence in delivering services to customers. With extensive experience and deep knowledge across financial markets, we enable businesses and economies worldwide to fund innovation, handle risk, and build jobs. LSEG values integrity, partnership, excellence, and change, guiding our decision-making and actions every day. We are committed to sustainability and driving sustainable economic growth.,

Digital Product Area Owner Location: Bangalore, IN, 562122 Position Type: Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the futureIf you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Join us on our transformation journey to the digital future At Group Digital & IT, we have a clear ambition to enable value creation at scale for the Volvo Group. With a new product centric operating model and digital technologies, we will produce digital offerings that are profitable, scalable, and differentiated. With Group Digital & IT, you will be part of a global and diverse team of highly skilled professionals, who learn continuously and embrace change to stay ahead. We have a very important role to play in reaching the Volvo Group ambitions for 2030. Do you want to be part of our transformation journey towards becoming the digital capability of the GroupThe time is now. This will be us - your new colleagues within SAP Center of Excellence SAP COE is part of the Core Platform Area SAP and Business Administration, in the Technology leg of our organization. This is a function in Volvo Group Digital & IT with a big stake in the Group s digital transformation. Technology will modernize Volvo s core digital backbone making it a platform for digital products. SAP COE operates and delivers SAP common solutions and services used across the Group. The common solutions are the foundation for the Volvo Group SAP landscape, consisting of more than 40 production SAP systems (ECC, S/4HANA, CRM, BW, PI, SCM and more). We collaborate with other parts of the organization, both in Group Digital & IT, with TD/BAs and Group Functions. We foster an environment where ideas, thoughts and opinions can be shared. We are team players with clear common ambitions, and we win together. This is how you could make an impact As DPAO of Foundational Products team in India, you will contribute to the digital transformation and modernization of the Volvo SAP landscape. You will be delivery responsible of the common and foundational products. And have full development, delivery and support responsibility of the below : SAP Integration Platform (SAP PI, SAP Integration Suite, SAP Cloud Connector) SAP Security Service and GRC Platform (Access Control) SAP UI/UX Platform (SAP Fiori and GUI Technologies) SAP BTP Governance You will lead the modernisation of these critical platforms and secure the gradual introduction of SAP CI, Edge Integration Cell, IAG, Cloud ALM, etc. You will be an active and important member of the SAP COE management team and report to the Head of this unit. Mission Strategically oversee the digital product capabilities in your area and ensure alignment with the organization s overall strategy. Responsible for a specific area of capabilities and the teams, their inter-relationships and business value proposition. Key Responsibilities Develop the capabilities vision, strategy, goal & roadmap aligned with business priorities Manage budget and financial follow up for the area Manage cross team dependencies and support collaboration both within and outside area, and business partners Support overarching capabilities prioritization in one rhythm and contribute on roadmap planning Facilitate capacity management and resource allocation discussions across the area Actively work for teams empowerment, building the needed skills, competencies and trust for teams to take ownership of shared capabilities and cultivating agile mindset Strive for simplification, encourage waste reduction and continuous improvement Nurture collaboration, stimulate great conversation and transparency between stakeholders Secure that capabilities are developed and maintained in compliance within given architecture and security guidelines, meeting required quality expectations until decommissioning Drive for capabilities development based on end-user, market research and data analysis, understand the business and their end-users to evolve capabilities and make right priorities for Volvo Group over its lifecycle Manage, as line manager, the professional development and support career development of the team members through coaching and performance feedback consisting of Digital Product Owners and SAP Consultants (Volvo team of 7 people). Ensure a smooth and efficient working relationship with supplier (SDM, Engagement Manager, Delivery Executive and Account Executive) on the co-managed (work package) deliveries that we have with them since 2015. The delivery team on their side will be your extended team that plays a major role in the day-to-day operations of your deliveries. Deliver on your KPI s including quality and stability of your deliveries. Support the other SAP core platforms in their modernization roadmap and in their transformation program. Actively drive SAP Community and perform technology watch on new SAP products in your area and promote knowledge sharing and best practice across the organization. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter. Job Category: Information Technology Organization: Group Digital & IT Travel Required: Occasional Travel Requisition ID: 23490 View All Jobs Do we share the same aspirations Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society. Joining Volvo Group, you will work with some of the world s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity. Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect. If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Join us as a Production Analyst, AWS This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role Were offering this role at associate level What youll do As a Production Analyst, you ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. It s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your role will also involve: Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur Regularly attending the feature teams refinement and planning sessions Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery The skills youll need We re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration. Youll need at least seven years of experience in A WS, Autosys, Cloudwatch, S3, Pyspark, SQL, UNIX & other supporting tools. Youll also need experience in ITIL and ITSM processes and technical expertise in incident, problem, change, IT, continuity or capacity management. We re also looking for: Knowledge and experience of industry standard toolsets and processes Knowledge and experience of using operational principles A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues Good collaboration and stakeholder management skills Hours 45 Job Posting Closing Date: 07/08/2025

Position provides overall project management for technology infrastructure projects specially leading the projects individually (catering Network /Server configuration /capacity planning/implementation) Individual should have L1 knowledge in two Infra domain ( Network and basics of Cloud ) . Knowledge in asset management. Stakeholders and vendor management must have skills The primary function of this position will be to plan, schedule and track core infrastructure technology projects within the IT department. Areas covered include upgrades or new installations of server and network infrastructure hardware and software The person in this position will develop and manage existing project documentation, including project schedules, weekly and monthly status reports. Supports the Management of the IT Infrastructure Project Portfolio: Work with appropriate IT and business stakeholders to define, prioritize and manage the pipeline of potential future IT infrastructure projects. Lead the capacity management for new Store Opening and make sure hardware capacity are managed for all the Upcoming Stores Provide Overall Project Administration: Participates in program team meetings, proactively documents meeting minutes, track issues, decisions and action items, and follow-up between meetings to drive issues to closure. Supporting new Store Opening, following up for network links with Major ISP in India Support on Store Operations in resolving daily issues (related to EDC/POS Slowness/Network down /Outlook) and other IT issues at Store level Develop and assist in creating SOP for faster resolution of Infra issues Basic knowledge on Cloud and understanding on cloud migration, analyze the monthly cloud cost and cost optimization will be the added advantage Experience of managing end to end projects is a must. Good at Information Management, Stakeholder Management Basics on migration of Data centers Emerging Technologies Project Management Asset and inventory management .