CRM Support Digital Application

You are invited to join a dynamic team that provides Operational Support for Digital applications, including Online & Mobile Banking (OMB/OLB), Customer Relationship Management (CRM) Pega, and Account Opening (AO) platforms. As a skilled professional with 6+ to 8 years of experience, your role will involve ticket management, system monitoring, issue resolution, and collaboration to ensure optimal application performance. You will also serve as a Subject Matter Expert (SME), leading initiatives, improving processes, and ensuring system uptime. Your primary responsibilities will include 24/7 monitoring of digital applications to maintain system health and performance. You will perform daily system health checks, manage system shut down and start up requests, and handle ticket queues for OLB, CRM Pega, and AO platforms. Additionally, you will assist in system-level support tasks, communicate maintenance/outage updates, and participate in knowledge transfer sessions to enhance system understanding. As a Senior Specialist, you will act as an SME for the architecture and technology stack of supported applications. You will lead the resolution of procedural and technical process gaps, drive troubleshooting initiatives, and mentor peers to create a collaborative work environment. Your commitment to system uptime and effective management of supporting technologies will be crucial for success in this role. This is a full-time, permanent position based in White Field, Bengaluru, Karnataka. You will be required to work from the office in a 24/7 rotational shift environment with weekend availability depending on escalations. The role is open for immediate joiners who are currently serving their notice period. In return for your expertise, you will receive benefits such as commuter assistance, a flexible schedule, health insurance, and Provident Fund. The application deadline is 14/04/2025, and the expected start date is 17/04/2025. If you are ready to take on this exciting opportunity and make an impact, please connect for further details and clarity as soon as possible.,