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Audio Visual (AV) Service Manager/Assistant manager

Audio Visual (AV) Service Manager/Assistant manager

Infiniti Power

5 - 10 years

6 - 10 Lacs

Noida

Posted:17 hours ago| Platform:

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Skills Required

Audio Visual crestron Service Desk Helpdesk Management AV Video Conference Ticketing Microsoft Teams Programming kramer video Audio Codecs Troubleshooting Polycom Zoom audio cisco audiovisual Video Conferencing avixa Helpdesk service poly Ticket Management extron WebEx

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience Experienced as a team lead role/service management of at least 5 years in NCR preferably in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Certifications: Certified by AVIXA or OEMs like Crestron/Cisco-VC/Switching/Wireless LAN/LG/Samsung/Poly Communication - English, Hindi/native Gender: Male Position Location -Noida Workday : 6d working, 9.30am-6.30pm (Mon-Sat) Travel requirement: As needed basis, must have own conveyance (bike/car) Budget : 6-10LPA CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of CRM tools (Jira, etc) Key Skills: - Lead a team of 5-10 field and resident customer service engineers, service coordinators on a Pan India basis - NCR, Mumbai, Chennai, Bengaluru, Pune etc. Will be responsible to achieve highest customer satisfaction by meeting and exceeding service level agreements and customer expectations. He will also plan spares and standby equipment inventory, monitor spares consumption, meet customers for service feedbacks, connect with Brands/OEMs for technical support and RMAs (Return Merchandize authorization) during and outside warranties. He shall also be responsible for site surveys, BOQs (Bill of Quantity) for existing customers expansion needs and travel across locations on need basis. Will achieve timely customer AMC contracts renewals/signing up for AMCs post warranty. He may be required to render adequate technical assistance for break-fix calls/upgrades of software etc. Will report to VP Business/CEO Must have serviced enterprise/MNC customers with rooms exceeding 100+ and handled VC solutions and Cafeteria/Townhalls AV Must have basic programming (C++) skills

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Infiniti Power

www.infinitipower.com

Renewable Energy

San Diego

150 Employees

17 Jobs

Key People

Michael Johnson

CEO
Sarah Lee

CTO
David Kim

CFO

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Audio Visual (AV) Service Manager/Assistant manager

Experience & Salary

Skills Required

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Job Description

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