Who we are : We love building software products. With a decade of experience and a global presence across four countries, weve established ourselves as a trusted partner for over 100 organizations, helping them leverage technology to drive transformative growth. Staying at the forefront of technological advancements, we actively explore and integrate the latest trends into our solutions. From cloud computing and blockchain to AI-driven operations (AIOps), Generative AI, and Machine Learning, we enable our clients to stay ahead in the rapidly evolving digital landscape. Our flagship platform, Vector, harnesses the power of technology to revolutionize IT operations. The latest release, Vector 2.0, introduces cutting-edge GenAI capabilities, empowering our clients to achieve unprecedented efficiency and drive business growth. Join us on this exciting journey of innovation, where we harness the power of technology to drive meaningful change and shape the future of business. Partner with Parkar Digital and experience the transformative power of AI. For more info., Visit our website: www.parkar.in LinkedIn - https: / / www.linkedin.com / company / parkar-digital / We are seeking a highly motivated and detail-oriented Engineer and/or Business Analyst to join our dynamic team. The Requirements Engineer will be responsible for gathering, analyzing, and documenting the requirements for various feature requests for our digital solutions, ensuring that the final deliverables meet the business needs and objectives. The ideal candidate will have strong analytical skills, excellent communication abilities, and a thorough understanding of requirement engineering processes. You work closely with our product owners and the development teams to detail product features and ensure they meet business requirements. Also, you ensure that all requirements and the developed functionalities are documented and communicated effectively. Collaborate with product owners and field organizations to understand their needs and refine their requests into clear, actionable requirements. Translate business requirements into detailed product features and specifications for the development teams. Work closely with product owners to support them in the development process, including defining feature scope, tracking development progress, and ensuring alignment with development goals. Create comprehensive requirement documents, including functional specifications, use cases, user stories, and acceptance criteria. Maintain and update technical documentation throughout the product lifecycle. Develop test plans and test cases to validate solutions. The Expertise You ll Bring : Bachelor s degree in computer science, Information Technology, or a related field. 3+ years of experience in requirements engineering, business analysis, or a similar role. Strong analytical and problem-solving skills. Experience with large, complex, and highly scalable systems Excellent verbal and written communication skills. Knowledge in writing testing cases and the manual execution (Unit, Integration, Functional) Coding skills and experience with IoT and cloud applications is preferred Proficiency in requirement management tools (e.g., JIRA, Azure DevOps). Experience with modeling techniques (e.g., UML, BPMN) is a plus. Knowledge in agile methodologies for software development Why You ll Love Being at ParkarZ : Parkar believes that every team member has something valuable to contribute. We continuously seek talented individuals who share our values and are passionate about making a difference. Being at Parkar means embracing challenges and seeing technology to an end, which is making an impact. We encourage you to be empowered and driven to deliver solutions you are proud of. This is what we are all about at Parkar Digital. Perks You ll Love Internet Reimbursement Entrepreneurship Opportunities Wellness Programs Advance Education Assistance Global Opportunities Rewards & Recognition Flexible working hours
About Position: We are looking for a Senior Data Engineer to play a key role in building, optimizing, and maintaining our Azure-based data platform, which supports IoT data processing, analytics, and AI/ML applications. As part of our Data Platform Team, you will design and develop scalable data pipelines, implement data governance frameworks, and ensure high-performance data processing to drive digital transformation across our business. Responsibilities: Data Pipeline Development: Design, build, and maintain high-performance, scalable ETL/ELT pipelines using Azure Data Factory, Databricks, and ADLS. Data Platform Enhancement: Contribute to the development and optimization of our Azure-based data platform, ensuring efficiency, reliability, and security. IoT & High-Volume Data Processing: Work with large-scale IoT and operational datasets, optimizing data ingestion, transformation, and storage. Data Governance & Quality: Implement data governance best practices, ensuring data integrity, consistency, and compliance. Performance Optimization: Improve query performance and storage efficiency for analytics and reporting use cases. Collaboration: Work closely with data scientists, architects, and business teams to ensure data availability and usability. Innovation & Automation: Identify opportunities for automation and process improvements, leveraging modern tools and technologies. Requirement: 6+ years of experience in data engineering with a focus on Azure cloud technologies. Strong expertise in Azure Data Factory, Databricks, ADLS, and Power BI. Proficiency in SQL, Python, and Spark for data processing and transformation. Experience with IoT data ingestion and processing, handling high-volume, real-time data streams. Strong understanding of data modeling, lakehouse architectures, and medallion frameworks. Experience in building and optimizing scalable ETL/ELT processes. Knowledge of data governance, security, and compliance frameworks. Experience with monitoring, logging, and performance tuning of data workflows. Strong problem-solving and analytical skills with a platform-first mindset.
Job Title: Software Engineer II Location: Remote California, USA, Indiana, USA, Florida, USA, Georgia, USA, Colorado, USA, Illinois, USA Employment Type: Full-time Job Description: As a Mid-Level Software Engineer, you will play a crucial role in developing and maintaining our innovative platform that connects prospective renters with current residents. Youll work closely with our cross-functional teams to implement new features, improve existing functionality, and ensure the scalability and performance of our systems. Youll be at the forefront of applying cutting-edge technologies, including Large Language Models (LLMs), to transform the rental industry. Key Responsibilities: Develop and maintain software applications using Ruby on Rails, Python, or TypeScript Collaborate with product managers, designers, and other engineers to implement new features and improve existing ones Write clean, efficient, and maintainable code Participate in code reviews and provide constructive feedback to other developers Debug and troubleshoot issues in production and development environments Contribute to technical design and architecture decisions Implement and maintain RESTful APIs Optimize application performance and scalability Work on our integrated payment facilitation solution that pays renters directly to their bank accounts Contribute to the development and improvement of our state-of-the-art insights product, ARI Preferred Qualifications: Bachelor s degree in computer science, Software Engineering, or related field (or equivalent experience) 3-5 years of professional software development experience Strong proficiency in Ruby on Rails, Python, or TypeScript Experience with version control systems (e.g., Git) Familiarity with Agile development methodologies Strong problem-solving skills and attention to detail Excellent communication and collaboration skills Preferred Skills Experience with Ruby on Rails, Next.js, and Pydantic frameworks Familiarity with Machine Learning or Large Language Models (LLMs) Knowledge of building data pipelines and ETL processes Experience with cloud platforms (e.g., AWS, Azure, GCP) Knowledge of CI/CD practices Experience with database design and management Understanding of RESTful API design principles Familiarity with payment processing systems and security best practices
About the role The L1 NOC Engineer is responsible for 24/7 monitoring of IT infrastructure, responding to alerts, performing basic troubleshooting, escalating issues based on defined SOPs, maintaining incident logs, and ensuring SLA adherence. They will work in shifts and coordinate with L2/L3 teams for issue resolution. Here s What You ll Do in This Role Basic knowledge of networking (TCP/IP, DNS, DHCP). Basic understanding of Security. Experience using any ticketing platform (Jira, Freshservice, ServiceNow, etc.). Understanding of monitoring tools (e.g., Zabbix, SolarWinds, Nagios), Experience with Windows/Linux OS basics, Incident/ticket logging (e.g., Jira, ServiceNow), Good communication and documentation skills, Willingness to work in shifts. Optional Skills Basic scripting knowledge (Shell, PowerShell) Exposure to cloud monitoring (AWS/Azure) Familiarity with ITIL processes
We are looking for a highly skilled DevOps Engineer with proven experience in managing cloud infrastructure, automation, and deployment pipelines. The ideal candidate will have hands-on expertise with AWS, Terraform, Ansible, GitHub Actions, Docker, and Kubernetes, along with strong foundational skills in systems administration and networking. You will play a key role in designing and maintaining scalable, secure, and highly available infrastructure for our applications, while driving automation and best practices across the organization. Key Responsibilities: Design, implement, and manage cloud infrastructure on AWS. Automate infrastructure provisioning using Terraform and Ansible Build and maintain CI/CD pipelines using GitHub Actions Containerize applications using Docker and manage orchestration with Kubernetes and ECS Perform system administration on Linux or Windows servers Monitor infrastructure health and performance using tools like Site24x7, Dynatrace, New Relic, or PRTG Implement and maintain networking and security best practices (DNS, firewalls, SSL/TLS) Support vulnerability management using tools such as Qualys or Tenable Manage password vaults and access control using 1Password or Delinea/Thycotic Write and maintain basic Shell and Python scripts for automation tasks Must-Have Skills: proficiency in AWS. Strong hands-on experience with Terraform and Ansible Experience with GitHub Actions Proficiency with Docker, Kubernetes, and ECS Good Linux or Windows administration skills Strong understanding of networking concepts (DNS, firewall, SSL, etc.)
Knowledge of testing the Web-based applications on Java is preferred. Knowledge of REST API and automated testing. Should be comfortable with Agile software development technique. Experience working on backend and web app code deployment in the production environment. Designing and implementing tests, debugging and defining corrective actions Developing and executing automated test scripts using testing software programs. Identifying, analyzing and creating detailed records of problems that appear during testing, such as defects, bugs, errors, and inconsistencies. Collaborating with the software development team to ensure the software meets quality standards. Preparing reports on all aspects related to the software testing carried out and reporting to the design team. Familiarity with automation tools like selenium or postman. Knowledge of GitHub. Key Skills and Qualifications: BS/MS degree in Computer Science, Engineering or a related subject. Good knowledge of SQL or any scripting language. Experience working in an Agile/Scrum development process. Experience in selenium with Java to write automated test cases. Should have experience in TDD and frameworks. 5+years in Automation, or a similar role.
Job Title: Senior Azure Virtual Desktop (AVD) Engineer Contract to Hire Location: Remote (Preferred Central Time Zone) Duration: 6-month contract with possible conversion to full-time Shift: 8 AM to 5 PM CST (must be willing to work CST hours) About the Role: Our client is seeking a highly skilled Senior Azure Virtual Desktop (AVD) Engineer to join their team on a contract-to-hire basis. The ideal candidate will have deep expertise in AVD and experience in rolling out the platform on a global scale. Familiarity with Azure Local and Nerdio is a significant plus. Key Responsibilities: Lead the global rollout and deployment of Azure Virtual Desktop (AVD) environments across multiple regions. Design, implement, and support AVD infrastructure to meet organisational needs. Collaborate with core DaaS (Desktop as a Service) teams primarily based in the Central Time Zone (Chicago). Troubleshoot and resolve issues related to AVD environments to ensure a seamless user experience. Work closely with cross-functional teams to integrate AVD solutions with other Azure services. Provide expertise on Azure Local deployments to optimise performance and compliance. Utilise Nerdio management tools to streamline AVD provisioning and management (preferred). Required Qualifications: Proven experience as a Senior AVD Engineer with hands-on expertise in designing and deploying Azure Virtual Desktop solutions. Experience with global AVD deployments and scaling across multiple regions. Working knowledge of Azure Local is highly desirable. Familiarity with Nerdio platform for managing AVD environments is preferred. Strong troubleshooting skills and experience managing complex AVD environments. Excellent communication skills and ability to work effectively in a remote, collaborative team environment.
About Role: We are seeking an enthusiastic and results-driven IT Recruiter with 24 years of experience in sourcing and hiring IT talent. The ideal candidate will have a strong grasp of IT skill sets, recruitment tools, and end-to-end hiring processes. This role involves partnering closely with hiring managers to understand requirements, sourcing high-quality candidates, and ensuring a smooth recruitment experience. Your Role at a Glance: Understand job descriptions and technical requirements from hiring managers. Source candidates using job portals (Naukri, Monster, LinkedIn Recruiter, Indeed), networking, employee referrals, and campus drives. Screen candidates for technical fitness, experience, and cultural alignment. Coordinate and schedule interviews with stakeholders. Negotiate salary packages and facilitate offer rollouts. Update the Applicant Tracking System (ATS) with candidate details and recruitment stages. Track and report recruitment metrics like time-to-fill, offer acceptance rate, and source effectiveness. Ensure adherence to hiring timelines and SLAs. The Expertise Youll Bring : Bachelors degree in HR, Business Administration, or related field (preferred). 2 4 years of experience in IT recruitment. Strong understanding of IT skills & technologies (Java, .NET, Cloud, DevOps, Data Engineering, ERP, etc.). Proficiency in using ATS tools and MS Office. Excellent communication, interpersonal, and negotiation skills. Ability to manage multiple requirements and work in a fast-paced environment. Preferred Tools Job Portals: Naukri, Monster, Shine, LinkedIn Recruiter. ATS Tools: Keka, Zoho Recruit, or similar. sponsibilities
Your Role at a Glance: We are looking for an experienced Sr. DevOps Engineer. The ideal candidate will manage CI/CD pipelines, implement Infrastructure as Code (IaC), and oversee Azure environments. They will excel in deployment automation, containerization, and monitoring tools, while actively supporting incident resolution, collaborating across teams, and scripting for enhanced operational efficiency. Design, implement, and maintain robust CI/CD pipelines to ensure smooth code integration and deployment processes. Continuously optimize pipelines to enhance delivery speed and reduce errors. Implement and manage IaC using Bicep to provision and maintain cloud infrastructure on Azure. Automate resource deployment to ensure consistency, scalability, and efficiency. Configure and maintain Azure environments, ensuring optimal performance and security. Good understanding of Azure FW and policies. Leverage Azure tools to monitor and troubleshoot infrastructure issues. Develop and manage automated deployment strategies to streamline application releases. Work closely with development teams to ensure smooth deployment processes. Implement containerization solutions using Docker and orchestrate workloads with Kubernetes. Manage containerized applications for scalability, resilience, and efficiency. Utilize monitoring tools such as Azure Monitor to ensure system health and performance. Actively participate in incident resolution to minimize downtime and ensure business continuity. Work closely with developers, operations teams, and stakeholders to ensure seamless integration of DevOps practices. Act as a bridge between teams to enhance collaboration and streamline workflows. Write and maintain scripts (e. g. , PowerShell, Bash) to automate routine tasks and improve operational efficiency The Expertise You ll Bring: Strong experience in managing CI/CD pipelines using Azure DevOps. Strong knowledge of Azure networking (VNETs, subnets, NSGs, Azure Firewall, Azure Virtual WAN, Private Endpoints, Service Principals, Managed identities, etc. ) Proficiency in Infrastructure as Code tool - Bicep. Hands- on experience with Azure cloud services and environment management. Expertise in containerization (Docker) and orchestration with Kubernetes. Solid understanding of monitoring tools like Azure Monitor. Strong scripting skills in languages such as PowerShell or Bash Excellent problem- solving and incident resolution capabilities. Effective communication skills to collaborate with cross- functional teams
Job Overview: The Help Desk L2 Specialist provides advanced user support and ensures efficient IT service delivery by troubleshooting technical issues, offering appropriate solutions, and ensuring prompt resolution. This role involves maintaining accurate documentation, escalating critical issues, and collaborating with relevant teams to resolve complex problems. Additionally, the L2 Specialist stays updated on system information, assists in user training, and contributes to the stability and functionality of the organizations IT infrastructure Key Responsibilities: Technical Support & Troubleshooting: Respond to support requests via in- person, phone, chat, or email. Diagnose and resolve hardware, software, and network- related issues. Investigate reported issues, identify root causes, and implement solutions. Collaborate with L1 support, development, and other teams to resolve complex technical problems. Escalate critical issues to appropriate teams when necessary and work with them. Application & System Support: Ensure availability, reliability, and performance of assigned applications. Apply patches, updates, and configurations to maintain system stability. Monitor application performance and optimize efficiency via Monitoring tools. Assist in managing user accounts, permissions, and security settings in AD and Azure AD. Incident, Change & Problem Management: Manage and resolve incidents within defined SLAs. Track, document, and route support requests efficiently. Follow change management processes for controlled system modifications. Identify and address recurring issues for long- term stability (RCA). Documentation & Knowledge Management: Maintain troubleshooting guides and system documentation. Create SOPs, knowledge base articles for common issues. Update training materials for new and revised software/hardware. Customer Support & User Assistance: Provide timely updates to users regarding issue status and resolution. Offer guidance on best practices and troubleshooting steps. Follow up to ensure successful issue resolution. Train end- users and L1 support on recurring issues. Collaboration & Continuous Improvement: Work with L1 support, development, and QA teams to enhance application stability. Participate in post- incident reviews to improve processes. Perform Validation after Deployment in Production. Stay updated on system changes, industry best practices, and emerging technologies. Required Skills & Qualifications: Technical Expertise: Windows/Mac/Linux OS Support, Office 365, Active Directory, Azure AD, Networking (DNS, DHCP, SMTP), ITIL ticketing tools, application support, SQL, APIs, Familiarity with ticketing systems (e. g. , ServiceNow, Jira), cloud platforms (AWS / Azure, GCP), AVD support, IAM, scripting (Python, PowerShell, etc) for automation. Experience: 3+ years in technical support, help desk, or IT operations. Soft Skills: Strong communication, problem- solving, adaptability, and customer focus. Work Environment: Comfortable with 24/7 shifts and on- call duties.
About Role: We are seeking an experienced Site Reliability Engineer (SRE) to join our cloud engineering team. The candidate will focus on improving system reliability, scalability, performance, and security. This role requires expertise in monitoring, incident response, automation, and maintaining hybrid cloud environments across Linux and Windows platforms. Your Role at a Glance: Ensure reliability, uptime, and performance of cloud workloads on Microsoft Azure. Implement monitoring and logging solutions using Azure Monitor, Log Analytics, and Application Insights. Develop automation scripts (PowerShell, Python, YAML) to reduce operational toil. Manage and support hybrid environments (Windows & Linux). Improve system availability through incident response, root cause analysis, and proactive optimizations. Collaborate with development teams to build reliable, scalable, and fault- tolerant solutions. Secure cloud infrastructure with IAM, RBAC, Key Vault, and Azure AD best practices. Support CI/CD operations and release engineering in collaboration with DevOps teams. The Expertise You ll Bring : Strong expertise with Azure Cloud Platform and core services. Proficiency in monitoring and logging tools (Azure Monitor, Log Analytics, App Insights). Solid understanding of cloud security practices (IAM, RBAC, secrets management). Hands- on with containerized workloads (Docker, Kubernetes/AKS). Scripting proficiency (PowerShell, Python, YAML). Working knowledge of Terraform and ARM Templates. Familiarity with automation/configuration management tools (Ansible).
Summary: We are seeking an experienced Azure Virtual Desktop (AVD) Engineer to support the deployment, configuration, and ongoing management of AVD environments. The ideal candidate should have a strong background in Azure infrastructure, Windows OS, FSLogix profile management, and virtual desktop troubleshooting. Responsibilities: Deploy, configure, and maintain Azure Virtual Desktop (AVD) environments, including host pools, session hosts, and user profiles. Provide L2/L3 support for AVD- related incidents including access issues, performance problems, and connectivity. Administer FSLogix profile containers to manage user settings and improve login performance. Monitor and optimize AVD infrastructure using Azure Monitor and Log Analytics. Perform regular patching, image updates, and maintenance of virtual desktops. Implement security best practices, including RBAC, Conditional Access, and network policies. Collaborate with cloud, network, and security teams to ensure smooth and secure operations. Document technical processes, deployment guides, and standard operating procedures. Requirements: 5 7 years of IT infrastructure or cloud support experience. 2+ years of hands- on experience with Azure Virtual Desktop (AVD). Strong understanding of Windows 10/11 and Windows Server OS. Proficiency in FSLogix profile configuration and troubleshooting. Familiarity with Azure AD, Active Directory, Group Policy, and PowerShell scripting. Experience with monitoring tools and Azure services such as Azure Monitor, Log Analytics, and Storage Accounts. Qualifications: Microsoft certifications: AZ- 104, AZ- 140, or MD- 102. Experience working with hybrid cloud solutions, such as Azure Stack HCI or Citrix on Azure. Exposure to ITSM platforms like ServiceNow, Jira, or similar. Strong communication and documentation skills.
Key Responsibilities: Troubleshooting and Issue Resolution: Investigate and analyze reported issues, identifying root causes and implementing effective solutions. Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems. Application Maintenance: Ensure the availability, reliability, and performance of assigned applications. Implement application patches, updates, and configurations as needed. Monitoring and Performance Optimization: Monitor application performance and proactively identify areas for improvement. Collaborate with development teams to optimize code and enhance application efficiency. Documentation: Maintain comprehensive documentation for troubleshooting procedures, system configurations, and resolutions. Create knowledge base articles for common issues to facilitate faster issue resolution by L1 support. Customer Support: Provide timely and effective communication to end-users regarding issue status and resolution Collaborate with the customer support team to address user queries and concerns Incident, Change and Problem management: Work within defined SLAs to manage and resolve incidents promptly Escalate critical issues to appropriate teams and management as needed Understanding of problem management processes to identify and address recurring issues Knowledge of change management processes for controlled and documented system modifications Collaboration and Training: Collaborate with L1 support, development, and QA teams to improve overall application stability Provide training to L1 support and end-users on recurring issues to promote self-service resolution Continuous Improvement: Participate in post-incident reviews and contribute insights for process improvements Stay updated on industry best practices and technologies to enhance the support process Requirements: Proven 3+ years experience in application support, troubleshooting, and issue resolution Strong knowledge of databases, operating systems, and application architecture Strong knowledge of Linux operating systems, including command-line proficiency Familiarity with monitoring and logging tools for proactive issue detection Familiarity with cloud platforms along with certification such as AWS, Azure, or Google Cloud (should have at lease basic certification related to AWS/Azure). ITIL certification certifications is plus. Proficient in SQL for database query and analysis Proficiency in using ticketing tools for incident tracking and resolution. Knowledge of API testing tools and techniques. Experience in working with APIs and understanding RESTful architecture. Familiarity with JSON and YAML for data interchange and configuration. Solid understanding of networking principles and protocols. Familiarity with source control tools such as Git for version control. Experience with web servers (e.g., Apache, Nginx) and web application deployment Excellent communication and interpersonal skills Ability to work collaboratively in a team-oriented environment Comfortable with 24/7 shifts, on-call duties during weekdays and weekends Scripting skills (e.g., Shell scripting, Python) for automation tasks is a plus. Qualifications: Bachelor s degree in computer science, Information Technology, or related field. Good to have: Understanding of DevOps principles and practices Knowledge of security best practices in application support Experience with continuous integration/continuous deployment (CI/CD) pipelines Familiarity with virtualization technologies Experience in containerization technologies such as Docker and orchestration tools like Kubernetes
Job Title: Sales Manager IT Services (Retail / CPG / Manufacturing / Fintech Domain) Job Type: Full-time Location: TX, NY, NJ, MA, or Atlanta, GA (Remote with Travel) Desired Profile Experience: 8 15 years in IT Services sales. Proven Hunter mindset with excellent communication skills and the ability to create and deliver impactful business presentations. Strong experience in selling IT Services and Solutions including Data Management, Cloud Services, AI/ML, and GenAI to clients in Retail, CPG, Manufacturing, or Fintech domains . Solid understanding of Digital Transformation initiatives, having successfully sold services in the Data/Digital Transformation space . 4 5 years as a pure Hunter , with a track record of winning at least 4 5 new logos in the last 2 years . Roles & Responsibilities Communicate effectively with clients to understand business needs and provide tailored IT service solutions. Build and nurture long-term relationships with clients based on trust, credibility, and value delivery. Collaborate with internal teams to ensure client requirements are met and opportunities are executed effectively. Collect and analyze market and consumer data to identify buying trends and opportunities. Maintain accurate sales records, pipeline updates, and account notes. Stay updated on company offerings, industry trends, and emerging technologies to position solutions effectively. Proactively resolve client issues and enhance processes to improve customer satisfaction. Act as a client advocate , ensuring a superior buyer experience throughout the sales cycle.
Role Overview We are looking for motivated and ambitious fresh graduates to join Parkar as Sales Development Representatives (SDRs). This entry-level role is designed for individuals who want to build a career in B2B technology sales. You will be trained on sales tools, prospecting methods, and industry knowledge to support Parkars Data + AI, Staffing, and Managed Services business units. Key Responsibilities Research target accounts and build prospect lists. Execute outbound campaigns (emails, LinkedIn, calls) under guidance. Support senior SDRs in qualifying leads and booking meetings. Learn to use CRM tools (HubSpot/Salesforce) to manage pipeline. Collaborate with marketing to follow up on event leads and campaigns. Ideal Candidate Profile Bachelors degree in Business, Commerce, Engineering, or related field. Strong written and verbal English communication skills. Eager to learn sales tools (LinkedIn Sales Navigator, Apollo, ZoomInfo). High energy, persistent, and curious mindset. Comfortable working in flexible shifts (US, EU, or APAC support).
About Parkar Digital: At Parkar, we are redefining cloud transformation with the power of Microsoft Azure and AWS platforms. Our commitment to aligning with industry-leading cloud technologies enables us to deliver tailored, best-in-class solutions that drive tangible results for our clients. With over a decade of experience and more than 100 enterprise engagements across diverse industries, we specialize in empowering businesses to innovate and scale. From AIOps to Generative AI and advanced Machine Learning, our expertise spans the technologies that shape tomorrows enterprises. As a Microsoft Gold Partner, we boast over 125 Azure certifications and a track record of 400+ successful projects powered by our team of 200+ skilled engineers. Whether its data analytics, DevOps automation, or application development, Parkar is dedicated to achieving each clients unique transformation goals with agility, precision, and a relentless pursuit of excellence. Vector is our flagship platform, built on the latest in IT and AI technology to empower organizations to work smarter and stay ahead in a fast-changing digital world. It streamlines digital operations with intelligent automation and seamless cloud integration. With features like real-time monitoring, early problem detection, and scalable flexibility, Vector helps reduce costs, boost reliability, and drive continuous innovation. For more info.,Visit our website: https://parkar.inRole & responsibilities Job Overview : We are seeking a Senior Software Engineer to support and enhance the ScienceLogic platform and related AIOps solutions that drive our Managed Services offerings. This role involves developing enterprise-level applications, ensuring operational excellence, integrating ITOM/ITSM & AIOps tools, and scaling platform capabilities. Engineers in this team are highly skilled, passionate about emerging technologies, and thrive on solving complex technical challenges in visible, impactful projects. Key Responsibilities: Work with technology owners and stakeholders to formalize requirements and business needs. Translate collected business needs and requirements into efficient and scalable application solutions Collaborate with Platform Owner for optimal solution architecture, efficiency, maintainability, and scalability. Develop and execute test plans to ensure service continuity as new solutions are implemented. Develop and maintain applications to CDW standards and quality. Complete tasks and projects in a timely manner, honoring commitments to stakeholders and management. Participate in Scrum activities, including story creation, sprint planning, daily stand-ups, and sprint reviews. Ensure stakeholders responses are timely and in a professional manner. Foster open lines of communication. Perform operational activities to maintain system availability and meet the needs of customers and coworkers. Perform client consulting in specialized areas of technology (Networking, Systems, Virtualization, Storage, etc). Provide innovative technical solutions to complex hardware/software problems. Provide technical support services and consulting to Managed Services clients to meet their business needs. Understand and Deliver Managed Services offerings as outlined in the CDW Service Catalog. Provide detailed and effective communication to internal and external customers. Concisely articulate problems and solutions for issues to internal and external clients. Participate in on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives. Conduct throughput analysis, problem solving, and infrastructure planning. Identify and communicate potential opportunities for cross-selling to the sales team. Manage time and expense to meet or exceed expectations defined in the Statement of Work. Provide high quality content deliverables using the appropriate document templates. Ability to follow through with tasks, projects, troubleshooting with little or no supervision. Serve as technical point of contact on customer engagements and internal projects. Conducts/leads design workshops for complex designs to meet customer, business and technical objectives. Educates the customer on solution as appropriate throughout the life of the project or service life. Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management. Communicates with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes). Requirements: Significant experience (4+ years) with ScienceLogic monitoring and architecture Significant experience troubleshooting SL1 Dynamic Applications in Python Significant experience with the Unix command line Significant experience with MySQL relational database Experience with IT Operations/Service Management with ServiceNow. Experience developing and using web services (REST or SOAP). Experience with non-relational databases (Cassandra, Scylla). Experience with version control software (Git, Github). Working knowledge of Configuration Management and DevOps tools (Ansible, Jenkins, Docker). Demonstrated understanding of an Agile software development process Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels. Ability to establish customer trust and confidence in the CDW Managed Services History of balancing multiple priorities simultaneously, with the ability to adapt to changing needs Critical attention to detail and solid creative problem-solving skills Ability to perform intermediate root cause analysis Strong organizational, analytical, and problem-solving skills Customer Service focused and a high level of professionalism Ability to consistently follow policies and procedures Strong communication and documentation skills Excellence verbal and written communication skills, to effectively interact with all levels of organization Ability to prioritize work and multitask in a fast paced, diverse and growth-oriented environment Team player with a strong desire to continue learning and expanding experience in an evolving environment Good time management skills, able to meet rigid and urgent assignment schedules Ability to work weekends and/or off hours as necessary to meet client needs Ability and willingness to travel up to 50% or as needed to other CDW locations or client sites Ability to apply common sense in performing job. Ability to understand and follow basic guidelines. Ability to travel as needed. Qualifications: Bachelors degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field; equivalent experience acceptable. A Minimum of four (4) years experience with ScienceLogic. Experience developing SL1 Dynamic Applications with Python. Experience with APM Platforms, including but not limited to Dynatrace. Experience with Observability, OpenTelemetry, Go Programming Language. ITIL Foundations Certification. 3 years Managed Services experience.
About Parkar Digital: At Parkar, we are redefining cloud transformation with the power of Microsoft Azure and AWS platforms. Our commitment to aligning with industry-leading cloud technologies enables us to deliver tailored, best-in-class solutions that drive tangible results for our clients. With over a decade of experience and more than 100 enterprise engagements across diverse industries, we specialize in empowering businesses to innovate and scale. From AIOps to Generative AI and advanced Machine Learning, our expertise spans the technologies that shape tomorrows enterprises. As a Microsoft Gold Partner, we boast over 125 Azure certifications and a track record of 400+ successful projects powered by our team of 200+ skilled engineers. Whether its data analytics, DevOps automation, or application development, Parkar is dedicated to achieving each clients unique transformation goals with agility, precision, and a relentless pursuit of excellence. Vector is our flagship platform, built on the latest in IT and AI technology to empower organizations to work smarter and stay ahead in a fast-changing digital world. It streamlines digital operations with intelligent automation and seamless cloud integration. With features like real-time monitoring, early problem detection, and scalable flexibility, Vector helps reduce costs, boost reliability, and drive continuous innovation. For more info., Visit our website: https://parkar.in Job Overview : We are seeking a highly skilled and motivated Tech Lead Application Support Engineer to join our dynamic IT team. The successful candidate will be responsible for leading the application support team, ensuring the smooth operation and maintenance of our critical applications, and providing high-level technical support to resolve complex issues. The Tech Lead will also be involved in the strategic planning and continuous improvement of application support processes. Key Responsibilities: Lead, mentor, and develop a team of application support engineers. Allocate tasks and resources effectively to ensure timely resolution of support tickets. Conduct regular team meetings and performance reviews. Provide high-level support for complex technical issues, ensuring prompt resolution. Troubleshoot and resolve application issues, working closely with development, infrastructure, and other IT teams Implement and maintain monitoring tools to proactively identify and address potential issues. Develop and enhance application support processes and documentation. Identify and implement opportunities for process automation and efficiency improvements. Ensure compliance with ITIL and other relevant frameworks and standards. Collaborate with business users to understand their needs and provide effective solutions. Communicate effectively with stakeholders at all levels, providing updates on issue status and resolution times. Manage vendor relationships and coordinate with third-party support teams as needed. Participate in project planning and execution, providing input on application support requirements and potential impacts. Lead or support the rollout of new applications and updates, ensuring a smooth transition to the support phase. Contribute to the development of disaster recovery and business continuity plans for critical applications. Requirements: 5+ years of experience in application support or a related role, with at least 2 years in a leadership or team lead position. Strong knowledge of application support best practices, ITIL frameworks, and incident management. Proficiency in troubleshooting and resolving technical issues in a complex application environment. Experience with monitoring tools, scripting, and automation technologies. Excellent communication and interpersonal skills, with the ability to lead and motivate a team. Strong problem-solving skills and attention to detail. Experience in [specific technologies or applications relevant to your company, e.g., SQL, Oracle, SAP, etc.]. Certifications such as ITIL, PMP, or relevant technical certifications. Experience with cloud platforms and services (e.g., AWS, Azure). Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field.
Job Overview: As an L2 Application Support Engineer, you will play a crucial role in ensuring the stability, performance, and functionality of various software applications within an organization. Your primary responsibility will be to provide second-level support to end-users and collaborate with cross-functional teams to troubleshoot and resolve complex issues. You will also be involved in enhancing system efficiency, optimizing processes, and maintaining a high level of customer satisfaction. Key Responsibilities: - Troubleshooting and Issue Resolution: Investigate and analyze reported issues, identifying root causes and implementing effective solutions. Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems. - Application Maintenance: Ensure the availability, reliability, and performance of assigned applications. Implement application patches, updates, and configurations as needed. - Monitoring and Performance Optimization: Monitor application performance and proactively identify areas for improvement. Collaborate with development teams to optimize code and enhance application efficiency. - Documentation: Maintain comprehensive documentation for troubleshooting procedures, system configurations, and resolutions. Create knowledge base articles for common issues to facilitate faster issue resolution by L1 support. - Customer Support: Provide timely and effective communication to end-users regarding issue status and resolution Collaborate with the customer support team to address user queries and concerns - Incident, Change and Problem management: Work within defined SLAs to manage and resolve incidents promptly Escalate critical issues to appropriate teams and management as needed Understanding of problem management processes to identify and address recurring issues Knowledge of change management processes for controlled and documented system modifications - Collaboration and Training: Collaborate with L1 support, development, and QA teams to improve overall application stability Provide training to L1 support and end-users on recurring issues to promote self-service resolution - Continuous Improvement: Participate in post-incident reviews and contribute insights for process improvements Stay updated on industry best practices and technologies to enhance the support process Requirements: Proven 3+ years experience in application support, troubleshooting, and issue resolution Strong knowledge of databases, operating systems, and application architecture Strong knowledge of Linux operating systems, including command-line proficiency Familiarity with monitoring and logging tools for proactive issue detection Familiarity with cloud platforms along with certification such as AWS, Azure, or Google Cloud (should have at lease basic certification related to AWS/Azure) ITIL certification certifications should complete Proficient in SQL for database query and analysis Proficiency in using ticketing tools for incident tracking and resolution Knowledge of API testing tools and techniques Experience in working with APIs and understanding RESTful architecture Familiarity with JSON and YAML for data interchange and configuration Solid understanding of networking principles and protocols Familiarity with source control tools such as Git for version control Experience with web servers (e.g., Apache, Nginx) and web application deployment Excellent communication and interpersonal skills Ability to work collaboratively in a team-oriented environment Comfortable with 24/7 shifts, on-call duties during weekdays and weekends Scripting skills (e.g., Shell scripting, Python) for automation tasks is a plus Qualifications: Bachelors degree in computer science, Information Technology, or related field Good to have: Understanding of DevOps principles and practices Knowledge of security best practices in application support Experience with continuous integration/continuous deployment (CI/CD) pipelines Familiarity with virtualization technologies Experience in containerization technologies such as Docker and orchestration tools like Kubernetes
Troubleshooting and Issue Resolution: Investigate and analyze reported issues, identifying root causes and implementing effective solutions. Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems. Application Maintenance: Ensure the availability, reliability, and performance of assigned applications. Implement application patches, updates, and configurations as needed. Monitoring and Performance Optimization: Monitor application performance and proactively identify areas for improvement. Collaborate with development teams to optimize code and enhance application efficiency. Documentation: Maintain comprehensive documentation for troubleshooting procedures, system configurations, and resolutions. Create knowledge base articles for common issues to facilitate faster issue resolution by L1 support. Customer Support: Provide timely and effective communication to end-users regarding issue status and resolution Collaborate with the customer support team to address user queries and concerns Incident, Change and Problem management: Work within defined SLAs to manage and resolve incidents promptly Escalate critical issues to appropriate teams and management as needed Understanding of problem management processes to identify and address recurring issues Knowledge of change management processes for controlled and documented system modifications Collaboration and Training: Collaborate with L1 support, development, and QA teams to improve overall application stability Provide training to L1 support and end-users on recurring issues to promote self-service resolution Continuous Improvement: Participate in post-incident reviews and contribute insights for process improvements Stay updated on industry best practices and technologies to enhance the support process Requirements: Proven 3+ years experience in application support, troubleshooting, and issue resolution Strong knowledge of databases, operating systems, and application architecture Strong knowledge of Linux operating systems, including command-line proficiency Familiarity with monitoring and logging tools for proactive issue detection Familiarity with cloud platforms along with certification such as AWS, Azure, or Google Cloud (should have at lease basic certification related to AWS/Azure). ITIL certification certifications is plus. Proficient in SQL for database query and analysis Proficiency in using ticketing tools for incident tracking and resolution. Knowledge of API testing tools and techniques. Experience in working with APIs and understanding RESTful architecture. Familiarity with JSON and YAML for data interchange and configuration. Solid understanding of networking principles and protocols. Familiarity with source control tools such as Git for version control. Experience with web servers (e.g., Apache, Nginx) and web application deployment Excellent communication and interpersonal skills Ability to work collaboratively in a team-oriented environment Comfortable with 24/7 shifts, on-call duties during weekdays and weekends Scripting skills (e.g., Shell scripting, Python) for automation tasks is a plus. Qualifications: Bachelor s degree in computer science, Information Technology, or related field. Good to have: Understanding of DevOps principles and practices Knowledge of security best practices in application support Experience with continuous integration/continuous deployment (CI/CD) pipelines Familiarity with virtualization technologies Experience in containerization technologies such as Docker and orchestration tools like Kubernetes
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