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L2 SOC Engineer

Parkar Global Technologies

6 - 10 years

|

7 - 12 Lacs

Posted:13 hours ago| Platform:

Apply

Skills Required

Linux Networking Powershell SOC DNS Windows Troubleshooting JIRA DHCP Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role

The L1 NOC Engineer is responsible for 24/7 monitoring of IT infrastructure, responding to alerts, performing basic troubleshooting, escalating issues based on defined SOPs, maintaining incident logs, and ensuring SLA adherence. They will work in shifts and coordinate with L2/L3 teams for issue resolution.

Here s What You ll Do in This Role

Basic knowledge of networking (TCP/IP, DNS, DHCP).
Basic understanding of Security.
Experience using any ticketing platform (Jira, Freshservice, ServiceNow, etc.).
Understanding of monitoring tools (e.g., Zabbix, SolarWinds, Nagios),
Experience with Windows/Linux OS basics, Incident/ticket logging (e.g., Jira, ServiceNow), Good communication and documentation skills, Willingness to work in shifts.
Optional Skills
Basic scripting knowledge (Shell, PowerShell)
Exposure to cloud monitoring (AWS/Azure)
Familiarity with ITIL processes

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Parkar Global Technologies

Technology/Software Development

San Francisco

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