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Infiniti Power
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Audio Visual (AV) Service Manager/Assistant manager

Audio Visual (AV) Service Manager/Assistant manager

Infiniti Power

8 - 13 years

10 - 15 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

audio visual crestron service desk helpdesk management av video conference ticketing microsoft teams programming kramer video audio codecs troubleshooting polycom zoom audio cisco audiovisual video conferencing avixa helpdesk service poly ticket management extron webex

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience

Qualification-

preferred

Certifications:

Communication

Gender:

Position Location

Workday

Travel requirement:

Budget

Software skills required

Key Skills:

Lead a team of 5-10 field and resident customer service engineers, service coordinators on a Pan India basis - NCR, Mumbai, Chennai, Bengaluru, Pune etc.
Will be responsible to achieve highest customer satisfaction by meeting and exceeding service level agreements and customer expectations.
He will also plan spares and standby equipment inventory, monitor spares consumption, meet customers for service feedbacks, connect with Brands/OEMs for technical support and RMAs (Return Merchandize authorization) during and outside warranties.
He shall also be responsible for site surveys, BOQs (Bill of Quantity) for existing customers expansion needs and travel across locations on need basis.
Will achieve timely customer AMC contracts renewals/signing up for AMCs post warranty. He may be required to render adequate technical assistance for break-fix calls/upgrades of software etc.
Will report to VP Business/CEO
Must have serviced enterprise/MNC customers with rooms exceeding 100+ and handled VC solutions and Cafeteria/Townhalls AV
Must have basic programming (C++) skills

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