44 Polycom Jobs

As an Audio Visual Engineer at Wipro Limited, you will play a crucial role in ensuring seamless audiovisual experiences, with a specialization in Microsoft Teams and Zoom. Your responsibilities will include designing, implementing, and maintaining AV systems to provide optimal functionality and user satisfaction. This role demands proactive maintenance, attention to detail, and the ability to bridge technology and people effectively. Key Responsibilities: - Design, implement, and maintain AV systems to ensure optimal functionality and user satisfaction. - Specialize in Microsoft Teams and Zoom to deliver high-quality audiovisual experiences. - Perform proactive maintenance to ensure system reliability and uptime. - Resolve tickets efficiently to maintain high user satisfaction and system performance. - Track and report on key performance metrics such as system uptime, ticket resolution time, user satisfaction, and project completion rate. - Ensure configuration accuracy and compliance with Intune policies. - Monitor and improve meeting success rates. - Work with Polycom and Logitech devices for seamless integration and functionality. - Manage and maintain Crestron devices for optimal performance. - Provide technical support and training to users to enhance their experience with AV systems. - Collaborate with other IT teams to ensure cohesive and comprehensive support. Skills Required: - Strong knowledge of AV systems and technologies, particularly Microsoft Teams and Zoom. - Excellent troubleshooting and problem-solving skills. - Ability to manage and resolve tickets promptly. - Attention to detail and proactive maintenance skills. - Strong communication skills to bridge technology and user needs. - Experience with Intune compliance and configuration accuracy. - Ability to track and report on performance metrics. - Proficiency with Polycom, Logitech, and Crestron devices. Qualifications: - Bachelor's degree in a related field or equivalent experience. - Proven experience in AV engineering and support. - Certifications in relevant technologies are a plus. - Strong understanding of AV system design and implementation. - Experience with Microsoft Teams and Zoom. - Excellent troubleshooting and problem-solving skills. - Ability to work independently and as part of a team. - Strong communication skills, both written and verbal. - Ability to manage multiple tasks and projects simultaneously. - Experience with Polycom, Logitech, and Crestron devices. - Familiarity with Intune for device management and compliance. - Willingness to work the second shift. Mandatory Skills: Windows Server Admin Experience: 3-5 Years Join Wipro and be part of a modern digital transformation partner that values reinvention and constant evolution. We are looking for individuals who are inspired by reinvention and are eager to realize their ambitions in a purpose-driven environment. Applications from people with disabilities are explicitly welcome.,

The ideal candidate for this role should possess in-depth knowledge of Cisco UC servers, including Call Manager, Cisco Unity Connection, UCCX, IM&P, and expressway servers, as well as strong expertise in IP protocols such as SIP and H323, and network hardware/software components. You should also have a solid technical background in designing and implementing Cisco UC infrastructure and other VoIP technologies. Additionally, a good understanding of ISDN, PSTN, analog lines, fax, and knowledge of Polycom and videoconference technologies is required. Your responsibilities will include troubleshooting and resolving complex VoIP network issues, utilizing strong technical skills. Proficiency in project management and network optimization techniques will be beneficial for this role. As a Cloud System Administrator in the IT Services & Consulting industry, you will be part of the IT & Information Security department. This is a full-time, permanent position falling under the IT Infrastructure Services category. Applicants must have a minimum of 7 years of experience in CISCO VOIP. The work location for this role is in Noida, Uttar Pradesh, and the candidate must be willing to commute or relocate to this location. If you meet the requirements mentioned above and are looking for a challenging opportunity in cloud system administration within the IT industry, we encourage you to apply for this full-time, permanent position in Noida, Uttar Pradesh.,

Positions Overview- We are looking for an experienced and detail-oriented Senior Design Engineer to lead the design and engineering of AV and Video Conferencing solutions for enterprise, education, and government projects. The ideal candidate should have strong expertise in AV systems, video conferencing platforms, and industry-standard design tools. The ideal candidate will be responsible for product demonstrations, solution designing, and supporting the sales team with deep technical knowledge in Audio Visual product offerings. Key Responsibilities- Lead end-to-end design of AV and VC systems including schematic design, technical drawings, and BOQs. Deliver product demonstrations and presentations across verticals including education, government, and corporate. Collaborate with clients, project managers, and sales teams to gather requirements and provide technical solutions. Assist sales team during client meetings with technical inputs and product positioning. Design and implement solutions using products from brands like Crestron, Barco, Bose, Cisco, DNP, Epson, Lightware, Extron, Poly, Barco, Biamp, Schneider Electric-APC, etc. Prepare system flow diagrams, rack layouts, cable schedules, and control interface schematics. Perform site surveys, assess integration challenges, and recommend solutions. Ensure designs comply with industry standards (AVIXA, CTS) and client specifications. Provide engineering support during pre-sales, installation, and commissioning phases. Stay updated on emerging AV and VC technologies and recommend improvements. Collaborate with OEMs for the latest offerings and ensure compatibility with client needs. Product Knowledge Required- Interactive Flat Panel Displays Digital Signage & Content Management Software Interactive Kiosks and Digital Standees PTZ Cameras and Video Conferencing using USB speakerphones and commercial displays Active LED Displays (Indoor/Outdoor) Wireless Collaboration Tools Room Scheduler Panel Qualifications- Bachelors Degree in Electronics, Electrical, Telecommunications, or related field. 3+ years of hands-on experience in designing AV and VC systems. Deep knowledge of video conferencing platforms: Zoom Rooms, Microsoft Teams Rooms, Cisco Webex , etc. Strong understanding of audio DSPs, AV-over-IP solutions, and control system programming. AVIXA or CCNA certification preferred. Excellent communication, documentation and problem solving skill Excellent communication, documentation, and problem-solving skills.

Responsibilities: * Collaborate with clients on project requirements and deliverables. * Prepare BOQs, RFPs, and display presentations. * Provide technical support during video conferences.

Align client needs with Teamcenter capabilities Conduct demos and presentations Collaborate on solutions and proposals Review partner pre-sales for alignment Present tailored value propositions Coordinate on licensing and pricing Assist with document

Dynamic Sales and Business Development Leader with expertise in revenue growth, market expansion, and product management in Telecom and Office Automation. Skilled in sales strategy, Direct Enterprise Sales, New Business Development.

Dynamic Sales and Business Development Leader with expertise in revenue growth, market expansion, and product management in Telecom and Office Automation. Skilled in sales strategy, Direct Enterprise Sales, New Business Development.

Collaborate with BU head on operational goals Implement procedures;analyse inventory Manage stock transfers, returns, and supply issu Handle CIF calculations and global shipments Share backlog reports; address pricing and pending payment issu

Role & responsibilities Service Delivery: Lead the successful delivery of project management services across mulple clients, ensuring alignment with client goals and objecves. Team Management: Supervise and mentor a team of project managers, providing guidance and support to drive performance and growth. Client Engagement: Build and maintain strong relaonships with clients, acng as the primary point of contact for project updates, issue resoluon, and overall service quality. Resource Allocaon: Opmize resource ulizaon and ensure project teams are adequately staffed and equipped for success. Process Improvement: Develop and implement best pracces, frameworks, and tools to enhance the efficiency and effecveness of PM delivery. Risk Management: Idenfy potenal risks and develop migaon plans to ensure project success. Reporng: Prepare detailed status reports and present them to stakeholders, highlighng progress, challenges, and key achievements. Budget Management: Monitor and control project budgets, ensuring financial objecves are met. Preferred candidate profile Bachelors degree in , Project Management, Engineering, or a related field (Master’s degree is a plus). Proven experience in AV project management, preferably in a AV project and service-oriented or consulng environment. Strong knowledge of project management methodologies (Agile, Scrum, Waterfall). Cerficaon in PMP, PRINCE2, or similar is preferred. Excellent leadership and team management skills. Strong interpersonal and communicaon abilies to interact effecvely with clients and internal teams. Proficient in project management tools such as MS Project, JIRA, or equivalent. Exceponal problem-solving and decision-making capabilies. Perks and benefits

Hiring AV Engineer responsible for: Expert in AV solution designing. Addressing product Queries & Enquiries, Product Support. Training to support team and the Dealers & Channel partners for new product updates and new technology in the region. Required Candidate profile 8+ year Experience in Solution design, Training, Pre-sales. Programming and configuration of complete Audio/Video Systems like Crestron, Polycom or Extron. Audio visual Pre Sales & Post sales support.

Hiring AV Engineer responsible for: Expert in AV solution designing. Addressing product Queries & Enquiries, Product Support. Training to support team and the Dealers & Channel partners for new product updates and new technology in the region. Required Candidate profile 8+ year Experience in Solution design, Training, Pre-sales. Programming and configuration of complete Audio/Video Systems like Crestron, Polycom or Extron. Audio visual Pre Sales & Post sales support.

Role & responsibilities Job Description - • Thorough working knowledge of the operation and troubleshooting of Audio Video and videoconferencing related technology. • Experience and/or strong working knowledge of multiple videoconferencing platforms like Cisco, Teams & Zoom. • Experience with Cisco, Polycom VTC endpoints and MTR Systems • Experience with Crestron/Extron/Kramer/Lightware/Aten Matrix switchers, Receivers and transmitter • Experience with Crestron/Extron/Kramer central processor and troubleshooting • Experience with Biamp/QSC/Extron/Clearone DSP and troubleshooting • Experience with Microsoft Windows based platform (including Microsoft Word and Excel). Should able to handle Audio mixer, amplifier, wired/wireless microphone, AV Switchers and Scaler (Crestron, Extron, Biamp, QSC, Shure, Barco Etc.) operation issues at • Should able to handle client Board room AV device operation. • Perform up to second level problem determination. 5-9 years Relevant experience in the Audio Video domain. Should have the working knowledge of the operation and troubleshooting of AV and videoconferencing related technology. • Communicate effectively (verbally and in writing). Good organizational skills with the ability to prioritize and multi-task. • AV OEM like Crestron/Extron/Kramer/QSC/ Clearone/ Biamp and Cisco Certified. QSC, Biamp, Clear One Audio or Shure Audio experience & preferred domain certification. • Team work ability. Assist, as required, with the support (hands-on if necessary) of special events, senior executive meetings, town halls requiring VC Setting up, testing, operation, & tearing down of AV & VC equipments. • Coordinate with Multimedia Operations teams Nationally. • Provide updates to usage statistics, issue and repair logs, or other collection/reporting systems. • Reporting/availability/response to Client and internal team. • Understanding/Preparation of update report/ Inventory sheet. • Provide technical assistance & support to lead contact for all Multimedia operations & maintenance. • Maintain understanding of current and new technology. Initiative taken towards completion of assignments Preferred candidate profile If intrested please share your updated cv on Karishma@velocid.co.in

Looking for presales consultant for a AV (Audio video) industry.meeting customers, doing POC for boardroom solution, collaboration, audio video integration survelliance etc.extron, crestron, polycom knowledge is required, ct bala 9940085713

Key Responsibilities : Provide white-glove technical support for internal, customer, and C-level executive meetings Proactively identify potential AV issues and provide solutions to clients concerns or needs Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc. Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair Review standard setup specifications for meetings and conferences Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.) Ensure cleanliness, temperature, and functionality of conference rooms Electronics troubleshooting skills ability to determine and localize where the problem exists Maintain conference room standards for signage, equipment, and seating Respond to client requests promptly Ensure consumables are available for the client Provides support for the audio-video systems and media control systems. Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology Perform routine and proactive testing to ensure the functionality of equipment before use. Alignment and calibration procedures for audio and video devices Responsible for communicating the need for maintenance or repair of audio-visual equipment Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment Some commissioning and programming Any other duties and tasks assigned Qualifications Required 2 years experience in a client/customer service-oriented environment, preferably in a corporate conference center 2+ years of experience with Microsoft Office in an office environment Familiarity with integrated AV systems Ability to learn new software as required for the position Ability to work in a fast-paced environment with competing priorities Must always maintain a professional appearance and demeanor Experience with a hotel, corporate conference center, or large enterprise systems Preferred Bachelor's degree and 2+ years of related experience OR Diploma with 4+ years of related experience Demonstrate the ability to perform under pressure and manage time well Experience with EMS or any web-based conference room scheduling system preferred CTS Certification (preferred) Crestron, AMX, or Extron Certifications (preferred) DSP Programming (BIAMP, QCS) (preferred)

We are hiring Fresher for AV Engineer role in Bangalore Location. Roles and Responsibilities: Hands on experience on devices such as- Polycom, Cisco, Crestron, Extron, Clearone, Biamp, Kramer,Aver,Audiocodes, etc. Knowledge or experience on installation and configuration of AV Switchers and Scaler, Projector, Screen and Displays, Audio mixer and wired/wireless microphone, Amplifier and speakers, VC endpoints. Must have experience in AV connector soldering, pulling of AV cables, cable routing and dressing, AV rack installation, display and projector mounting, etc. Knowledge and 1-2/3-4 years of work experience in Video Conferencing Endpoints from major OEMs like Cisco, Polycom, Logitech, Crestron MTR, etc.. Work Experience in arranging and supporting town hall meetings Good understanding on Video endpoints configuration and troubleshooting Knowledge in Networking is preferred. Interested candidates can share their updated resumes: sruthi.s@velocis.co.in

Hello, Kindly find the JD as discussed for AV Engineer profile also find below brief about our Company. Velocis Systems Private Limited is an IT solutions and services provider based at various locations in India. With a focus on accelerating digital transformation journeys, Velocis partners with customers using future-ready technologies and excellent service quality. The company serves over 700 customers across India and has a network of 130+ service locations. We believe that each of us has the power to make an impact. Thats why we put our team members at the centre of everything we do. Our’s is a unique family of businesses that helps individuals and organizations unlock their full potential by providing tailored solutions, innovative strategies, and personalized support to achieve their goals and drive sustainable growth.[ www.velocis.in ] Job Description What you will be doing: • Run corporate live events and provide support for UC technologies such as Microsoft Teams, MTRs and Cisco video conferencing.• Work with and assist UC engineers for UCE projects, perform statistical analysis, analyze datasets and generate reports.• Organization o Planning, executing, tracking multiple meetings. o Ability to keep up to date on virtual event technology. o Liaison between facilities, IT teams and event stakeholders• Coordinating (Webcast production) o Scheduling, booking, planning event, conduct dry-runs, pre-production and post production. o Attend meetings with stakeholders to identify issues and make recommendations.• Technical skills o Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc. o Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Center, vMix, Pearl 2 Encoder, Panopto, OBS, and video editing programs like Adobe Premiere Pro• Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively.• Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality.• Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences• Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities. • Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations.• Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment.• Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed.• Maintain accurate records of AV equipment inventory, configurations, and maintenance activities. What we need to see: • Minimum 3 years of experience in IT working as Unified Communications/Internal Events operations admin• Minimum bachelor’s degree in computer science, Engineering or related discipline• Experience using collaboration and conferencing tools such as Cisco Webex, Microsoft Teams• Experience with Vyopta, Pexip CVI, Magic Info, Novisign, Cisco Webex control hub, Teams admin portal is a plus• Technical, analytical, and presentation skills with a high degree of self-motivation and can-do attitude with strong MS office skills• Ability to work in a dynamic environment and adhere to tight deadlines.• Resilient and result driven to meet the required deadlines.• Strong communication and interpersonal skills (verbal and written)

Role & responsibilities Design, implement, and maintain AV systems across OpenAI's facilities. Ensure high availability and reliability of video conferencing infrastructure. Collaborate with cross-functional teams to support AV needs for meetings and events. Troubleshoot and resolve AV-related issues promptly. Preferred candidate profile

Responsibilities: * Manage audio-visual equipment, digital signage. * Lead AV projects from planning to execution. * Ensure successful project delivery within budget and timeline.

Responsibilities: * Proven experience typically 5 years in project management, particularly in Audio Visual. * Proficiency in project planning, scheduling, budgeting, and resource management. *Knowledge of Audio-Visual technologies and solutions

JD - AudioVisual (AV) Purchase/Commercial ExecutiveNote: This is for a full-time role (not a contract/consultancy/client role) Location: Noida sector-132 Experience: 2-7 years of relevant industry experience in purchasing Education: B.Com preferred Software: MS Excel (Advanced) ERP solutions like SAP/Tally Job Type: Full-time, Work from office Work Week: 6 days (Mon-Sat) Timings : India shift (9.30AM-6.30PM) Job Description We seek dynamic and results-oriented AV Purchase/Commercial Executive to join our growing team of 250+ professionals. Will be responsible for purchasing AV solutions from distributors and OEMs on a Pan India basis including overseas suppliers. Responsibilities: Will be responsible for purchasing AV solutions from distributors and OEMs on a Pan India basis including overseas suppliers. Should have executed purchasing for large corporate projects in excess of 10 Crores single deals and annually 50 Crores+ Will work to support sales process from presales to post sales for getting deal specific prices in INR/USD, track validity, shipping costs. Will be required to share delivery, PO trackers and be persistent in follow-ups for deadline based working. Willing to put in extra hours for meeting RFP schedules Willing to handle shipping/logistics for customer orders on a Pan India basis Knowledge of GST, Online buying from portals, invoice validation, material QC preferred Must be able to handle supplier relationships, payment requests Will be required to collaborate with teams across sales/services/design/project processes Should be able to research and find new suppliers/vendors Familiar with DCs/Invoice/purchase entries/GRN, credit/debit notes Requirements: Knowledge of AV suppliers Knowledge of OEMs Special Prices process and sound negotiation skills Familiar with brands like LG/Samsung/Crestron/Extron/Sony/Kramer etc and their products Sound task and PO tracking skills Numerical accuracy and analytical Sound English Communication

Job Description: Audio Visual Engineer (AV Engineer) designs, installs, configures, maintains, and troubleshoots audio-visual systems in various environments, such as corporate offices, conference rooms, event spaces, and entertainment venues. They ensure that AV equipment meets user needs for presentations, video conferencing, live events, and other multimedia experiences. AV Engineer to install and integrate AV equipment, including projectors, displays, video walls, speakers, microphones, and control systems. Knowledge of PEXIP, Microsoft Teams, Pro AV systems with a minimum of 1-2 years industry experience and knowledge validating service accredited status for the Company and/or resources allocated to this Task Order for Cisco, Polycom, QSC, Kramer, Crestron, Xilica, Sennheiser as a minimum. Install and integrate AV equipment, including projectors, displays, video walls, speakers, microphones, & control systems. Configure H/W and S/W components, Callibrate systems for optimal performance, Troubleshoot and resolve technical issues, Provide regular maintenance and system upgrades, Offer user support & training as needed. Strong understanding of AV technologies and control systems, Familiarity with networking and IT basics (IP addressing, VLANs, etc.), Cable management and signal flow (HDMI, SDI, VGA, Fiber optics).

Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users. POSITION GENERAL DUTIES AND TASKS : Client Support - L1/L2 supportFirst level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users.

The Individual is expected to focus on Enterprise ,Corporates/SMEs etc Focused on AV vertical and formulate all business development activities in his area Role & responsibilities : Develop Market and deliver all core Product value proposition along with sales tools that can be used to sell our proposition to the end customer-Enterprise/Corporates etc Drive the development of local business market strategy Maintain all project management tools for the business development activities and track impact of activities Develop Eco-System, Support teams and all accounts in delivering vertical / industry business messages to customers leveraging the industry experts where needed Leverage carriers for small & medium business sales Generate suspects / leads of key corporate 3rd Party relationships in the categories of Developers, Solution Providers (ISVs), Business Consultants, OEMs and integrators Should add new customer in the database of organization Identify and qualify new accounts prospects to generate opportunities at the early stage Preferred candidate profile Sound knowledge of AV Segment Excellent Communication Skills Excellent Sales and Business Development skills Strong negotiation skills Willingness to learn about the industry Demonstrate high energy Ability to take initiatives and inspire others through product programs and briefings If interested, kindly apply here or share CV at hr@srsg.com

JD - Area Sales Manager - Audio Visual (AV) Solutions Note: This is for a full-time role (not a contract/consultancy/client role) Location: Delhi NCR Experience: 3-20 years of experience in selling AV Solutions for Data Centres & Large Office/Campuses in India Ideally for Hyperscale Data center customers like Microsoft, Google, Meta, Amazon OR Fortune 500 companies like Adobe, Morgan Stanley, Amex Proven experience of achieving sales worth INR10-15 crores annually Education: Diploma/Graduate/Post Graduate Software: MS Excel, CRM tools Certifications ( preferred but not mandatory ): Certifications from AV OEMs like Crestron/Extron/Kramer/Poly etc Job Type: Full-time, Work from office/customer site Work Week: 6 days (Mon-Sat) Timings : India shift (9.30AM-6.30PM) Job Description We seek dynamic and results-oriented Area Sales Managers to join our growing team of 250+ professionals to do sales for AV solutions for Fortune 500 companies and Hyperscale Data centre clients. The ideal candidate will have a proven track record in selling Data Centre & Office/Campuses AV solutions for large projects (5000+ nodes in office campus /300+racks in DC) and achieving sales targets of atleast US$1million (INR10crores) annually. Responsibilities: Knows IT infrastructure sales process Must have a proven Sales Track Record in IT Industry to MNCs/Enterprise customers having achieved 1 Million US$ sales (INR10 crore annually) Well aware and knowledgeable on AV, Structured Cabling, Networking and related technologies, Data Centres Should have experience of working closely with Project Management Companies, OEMs, Architects Should have excellent communication and presentation skills with high energy levels to travel and reach out stakeholders Self-motivated and should aim to meet or exceed sales target Travel: Be willing to travel across India on short notice to meet the customers and present company credentials and capabilities

About Astreya: Astreya is a leading global IT services provider, delivering cutting-edge solutions to some of the world's most innovative companies. We empower our clients to achieve their business objectives by providing expert support across various IT domains, including AV, managed services, infrastructure, and more. We are looking for a highly skilled and passionate individual to join our growing team and contribute to our commitment to excellence. Position Summary: Astreya is seeking an experienced and highly knowledgeable individual to act as a Subject Matter Expert (SME) within our organization. This role will be instrumental in supporting and developing our AV practice, leveraging a strong background in managed AV services, AV integration, remote monitoring (vNOC), and AV design. The ideal candidate will also possess a foundational understanding of data analytics and Business Intelligence (BI) to drive informed decision-making and continuous improvement within our AV offerings. Key Responsibilities: AV Practice Development & Support: Act as a primary Subject Matter Expert (SME) for all aspects of Astreya's AV practice, providing guidance and support to internal teams and external clients. Contribute to the development and refinement of AV service offerings, best practices, and standard operating procedures (SOPs). Assist in the creation of technical documentation, training materials, and sales enablement content related to AV solutions. Stay current with emerging AV technologies, industry trends, and competitive landscapes. Managed AV Services & Remote Monitoring (vNOC): Provide expert-level support and guidance on the delivery of managed AV services, ensuring high client satisfaction and operational efficiency. Deep understanding of AV remote monitoring tools and strategies, including the setup and operation of a virtual Network Operations Center (vNOC) for proactive issue resolution. Advise on and troubleshoot complex AV systems remotely, identifying potential issues before they impact operations. AV Design & Integration: Leverage strong experience in AV system design and integration, including understanding of signal flow, room acoustics, lighting, and control systems. Provide technical oversight and guidance on AV integration projects, ensuring adherence to design specifications and industry standards. Collaborate with design and engineering teams on complex AV solutions for various environments (e.g., conference rooms, auditoriums, collaboration spaces). Data & Business Intelligence (BI): Possess a fundamental understanding of data collection, analysis, and reporting within the AV context. Ability to interpret AV-related data to identify trends, optimize performance, and inform service improvements. Contribute to the development of key performance indicators (KPIs) and metrics for AV services, potentially leveraging BI tools for visualization and reporting. Troubleshooting & Problem Solving: Act as an escalation point for complex AV technical issues, providing advanced troubleshooting and resolution. Develop and implement strategies for proactive problem identification and prevention. Client & Stakeholder Engagement: Interface with clients to understand their AV needs, provide technical recommendations, and build strong relationships. Collaborate effectively with cross-functional teams, including sales, operations, and engineering. Required Qualifications: Bachelor's degree in a relevant field (e.g., Audiovisual Technology, Electronics, Computer Science, or equivalent practical experience). 7+ years of progressive experience in the Audio Visual industry, with a significant focus on: Managed AV Services. AV Systems Integration. AV Remote Monitoring and vNOC operations. AV System Design. Proven experience as a Subject Matter Expert (SME) in AV. Strong understanding of network protocols and their application in AV environments (TCP/IP, Dante, AVB, etc.). Familiarity with various AV control systems (e.g., Crestron, Extron, AMX) and video conferencing platforms (e.g., Zoom, Microsoft Teams, Google Meet). Basic understanding of data analytics and Business Intelligence (BI) concepts, with the ability to interpret data and contribute to reporting. Excellent communication, interpersonal, and presentation skills. Strong problem-solving abilities and a proactive approach to technical challenges. Ability to work independently and as part of a team in a fast-paced environment. Preferred Qualifications: Industry certifications such as CTS, CTS-D, CTS-I, ITIL, PMP. Experience with specific AV monitoring platforms and tools. Proficiency in data visualization tools (e.g., Tableau, Power BI). Experience working in a managed services provider (MSP) environment.