Job Overview - The role will be responsible to primarily support the business vertical on technical matters enabling them to retain, grow and secure new business. The role will be a bridge between technical team and sales, enabling them to identify product gaps, needs and work to develop solutions for profitable growth. This will include interaction with customers for technical discussions, understand their requirements and offer suitable products, services or solutions. Role & responsibilities - 1. Identify product gaps, work with technical team to design products, test and validate performance. New product development 2. Effectively manage all the technical projects with respective customers related to product establishment, field test programs and successful conclusions / report preparation and discussions. 3. Engage with Industrial OEMs to work on product approvals/endorsements. 4. Conduct customer seminar and training as and when required . Visit to customers to manage development activities, technical presentations or discussions, handling technical issues and engagements Preferred candidate profile 12-15 total years of work experience of which minimum 8-12 years in technical support, business development in additive or lubricant industry . Expertise in lubricant specifications, equipment's and applications in industrial segments viz. Mining, Construction, Off-Highway, Steel, Cement, Power, General Engineering etc. Strong understanding of analytical tests, used oil diagnostics, condition monitoring, equipment applications and industry & technology trends. Handling & resolving technical quality & application related issues from industrial customers Strong interpersonal, presentation & analytical skills Strong technical acumen combined with good commercial mindset

Job Overview: The IT Support Engineer is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic technical support, troubleshooting common IT issues, and escalating complex problems to higher-level support teams. The Support Engineer plays a crucial role in ensuring smooth operations of the Plant IT infrastructure & Applications. This position requires excellent communication and problem-solving skills, a strong customer service orientation, and a foundational understanding of IT Infrastructure and applications concepts. Responsibilities: First Point of Contact: Serve as the initial point of contact for IT-related queries, incidents, and service requests received email, ticketing system, or in person. Ticket Management Logging, categorizing, and escalating unresolved issues to higher support levels (L2/L3) teams in a timely and efficient manner, providing all relevant information gathered. Production Environment : Troubleshoot and resolve complex issues related to production applications, end-user services, collaborating with application development and infrastructure teams as needed. User Account Management: Perform basic user account management tasks such as password resets, unlocking accounts following established procedures. Hardware and Software Inventory: Assist with maintaining an accurate inventory of IT hardware and software, Office license type. Basic IT Maintenance: Perform basic IT maintenance tasks as directed, such as running updates or cleaning equipment. Basic Troubleshooting: Provide first-level technical support and troubleshoot common issues related to: Desktop and laptop hardware (e.g., booting issues, peripherals, basic maintenance) a) Hardware troubleshooting b) Call logging to OEM c) System health checkup Network connectivity (basic Wi-Fi and wired connection problems). Software applications (basic usage questions, common error messages). Office 365 a) Install and troubleshoot Office 365 issues b) Account setup, password reset, and general trouble shooting Printer management: a) Troubleshoot and manage service calls for printers & copiers locally and remotely Technical Skills: Basic understanding of computer hardware, software, and networking concepts. Understanding of Plant based applications ( SAP, QR, Barcode, Scada etc..) Ensure all the Plant applications are running as per committed SLA’s without any outages. Diagnosing faults and investigating equipment / application breakdowns Advising on equipment upgrades or replacements based on its current condition and operational requirements Planning and scheduling planned and unplanned maintenance work Monitoring IT inventory equipment and placing orders when necessary Documenting all maintenance and repair work for record-keeping and future reference Experience with ticketing systems. Adherence to Policies: Follow all IT policies, procedures, and security protocols. Communication: Communicate effectively with end-users regarding the status of their requests and resolutions. Soft Skills: Excellent communication skills (verbal and written). Strong customer service orientation with a focus on empathy and patience. Good problem-solving and analytical skills. Ability to follow instructions and procedures. Ability to work independently and as part of a team. Attention to detail and accuracy. Adaptability and willingness to learn new technologies.

Responsible for achieving business plan & Annual Plan targets in the assigned territory. Growing, Managing and Supporting Channel network. Developing, sustaining, and servicing direct customers & Distributor customers. Giving technical support in the field; Conduct New Trials and prepare reports Sales Forecasting. Distributor & Customer training, conducting customer meets & events, Recruit New Channel Partners for Growth without disturbing any BUS existing business Identify Key Business Opportunities to generate Revenue Resolve partner related issues and sales conflicts in a timely fashion. Effectively Implement Marketing Schemes, SFDC, Channel Finance etc. and any other HO Initiative. Annual Plan Targets: Achieving Annual Plan Sales Volume /GP targets of the state/ Channel Development and Management: Grow the Channel by appointing new Distributors and Look after sales and business development of Industrial grade of lubricants Sales Planning & Forecasting: Plan distributor wise sales, forecast accordingly as per depots & manage monthly sales. Payment regulation: Regularly interact with the finance and the account department for outstanding control and receivables management. Payment collections and form collections from the customers. Technical Support & Training: Providing technical support to the customers and handling customer complaints through POST or otherwise

How Youll Make an Impact The Salesforce QA Manager is responsible for leading a global team of Salesforce Administrators across multiple Salesforce Clouds, including Sales, Service, Manufacturing, Marketing, Commerce, and Experience Cloud. This role requires strong leadership, technical expertise, and cross-functional collaboration skills to drive operational excellence and platform integrity. The individual will also be responsible for mentoring administrators, supporting project delivery, managing ServiceNow ticket operations, and partnering with key business and IT stakeholders to ensure governance and scalable admin practices. . Responsibilities Include QA Leadership and Team Management: Lead a team of Salesforce Admins and ensure effective collaboration across teams. Mentor and guide the admin team in achieving career growth, improving Admin skills, and advancing their professional development. Foster a culture of continuous improvement within the admin team. Manage day-to-day operations, ensuring the team meets deadlines and project timelines Salesforce Platform Governance: Define and enforce admin processes across Sales, Service, Manufacturing, Marketing, Commerce, and Experience Clouds. Drive standards and consistency in configurations, security, and access management. Project Support and Solution Design: Provide hands-on support and expert-level guidance to team members on configuration, automation, and deployment strategies. Participate in project planning and review solution designs to ensure scalable outcomes. ServiceNow Queue Oversight: Oversee the ServiceNow ticket queue for all Salesforce-related issues. Coordinate with regional support teams to ensure timely resolution and drive continuous improvement to reduce SLA breaches. Change Management and Deployment Coordination: Collaborate with CAB teams and Business Analysts to define and implement a scalable change management framework across both legacy Salesforce and DASH 360 environments. Stakeholder Communication & Reporting: Provide updates to business and IT leaders. Maintain dashboards and reports on team performance, backlog status, and release planning. Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion. What You’ll Need Bachelor’s degree in information technology, Computer Science, or a related field. 7–10 years of experience in Salesforce cloud applications. 3–5 years of people leadership or team management experience. Proven experience administering across multiple Salesforce Clouds (Sales, Service, Manufacturing, Marketing, Commerce, Experience). Experience managing or contributing to ServiceNow ticketing and Salesforce deployment operations. Familiarity with integration testing, especially with Mulesoft and Salesforce integrations, Proficient in tools such as GitHub, Azure DevOps, and Continuous Integration/Continuous Delivery (CI/CD) systems. Ability to work in an Agile/Scrum environment. Knowledge Skills and Competencies Proven leadership skills, with the ability to manage and mentor a team of QA professionals. Excellent interpersonal and communication skills, able to collaborate effectively with various teams. Ability to present complex technical information clearly to both technical and non-technical stakeholders. Strong problem-solving, troubleshooting, and debugging skills. Strong knowledge of fundamental application testing practices. Strong technical skills in using tools such as GitHub, Azure DevOps, Selenium, Cypress.io, Cucumber, Gherkin, BDD, and Postman. Strong knowledge of API’s (RESTful Services). Strong knowledge of test automation tools and emulators. Strong knowledge of continuous integration and delivery systems. Basic knowledge of SQL What Will Set You Apart Automation/Testing Certifications. Salesforce cloud Certifications.