Salesforce QA Lead

How Youll Make an Impact

The Salesforce QA Manager is responsible for leading a global team of Salesforce Administrators across multiple Salesforce Clouds, including Sales, Service, Manufacturing, Marketing, Commerce, and Experience Cloud. This role requires strong leadership, technical expertise, and cross-functional collaboration skills to drive operational excellence and platform integrity. The individual will also be responsible for mentoring administrators, supporting project delivery, managing ServiceNow ticket operations, and partnering with key business and IT stakeholders to ensure governance and scalable admin practices. . 

Responsibilities Include

• QA Leadership and Team Management:

  Lead a team of Salesforce Admins and ensure effective collaboration across teams. Mentor and guide the admin team in achieving career growth, improving Admin skills, and advancing their professional development. Foster a culture of continuous improvement within the admin team. Manage day-to-day operations, ensuring the team meets deadlines and project timelines  

• Salesforce Platform Governance:

  Define and enforce admin processes across Sales, Service, Manufacturing, Marketing, Commerce, and Experience Clouds. Drive standards and consistency in configurations, security, and access management.  

• Project Support and Solution Design:

  Provide hands-on support and expert-level guidance to team members on configuration, automation, and deployment strategies. Participate in project planning and review solution designs to ensure scalable outcomes.  

• ServiceNow Queue Oversight:

  Oversee the ServiceNow ticket queue for all Salesforce-related issues. Coordinate with regional support teams to ensure timely resolution and drive continuous improvement to reduce SLA breaches.  

• Change Management and Deployment Coordination:

  Collaborate with CAB teams and Business Analysts to define and implement a scalable change management framework across both legacy Salesforce and DASH 360 environments.  

• Stakeholder Communication & Reporting:

  Provide updates to business and IT leaders. Maintain dashboards and reports on team performance, backlog status, and release planning.  
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You’ll Need

• Bachelor’s degree in information technology, Computer Science, or a related field.  
• 7–10 years of experience in Salesforce cloud applications.   
• 3–5 years of people leadership or team management experience.  
• Proven experience administering across multiple Salesforce Clouds (Sales, Service, Manufacturing, Marketing, Commerce, Experience).  
• Experience managing or contributing to ServiceNow ticketing and Salesforce deployment operations.  
• Familiarity with integration testing, especially with Mulesoft and Salesforce integrations,  
• Proficient in tools such as GitHub, Azure DevOps, and Continuous Integration/Continuous Delivery (CI/CD) systems.
• Ability to work in an Agile/Scrum environment.  

Knowledge Skills and Competencies

• Proven leadership skills, with the ability to manage and mentor a team of QA professionals.
• Excellent interpersonal and communication skills, able to collaborate effectively with various teams.
• Ability to present complex technical information clearly to both technical and non-technical stakeholders.
• Strong problem-solving, troubleshooting, and debugging skills.
• Strong knowledge of fundamental application testing practices.
• Strong technical skills in using tools such as GitHub, Azure DevOps, Selenium, Cypress.io, Cucumber, Gherkin, BDD, and Postman.
• Strong knowledge of API’s (RESTful Services).
• Strong knowledge of test automation tools and emulators.
• Strong knowledge of continuous integration and delivery systems.
• Basic knowledge of SQL

What Will Set You Apart

• Automation/Testing Certifications.
• Salesforce cloud Certifications.