Engineer II- Systems Ops

Job Description

What youll be doing... This position exists to drive sales plans that support gross adds as well as revenue growth; and is a liaison between Business Sales, Sales Operations, and Marketing Organizations supporting daily processes, policies, and procedures for wireless systems within the Verizon Business Group. This role is key for technical troubleshooting and problem-solving with internal teams, business, and vendor partners. Owns incidents from the triage through resolution for their respective business groups. Applies agnostic techniques to identify problems, investigate causes, contact vendors, apply appropriate solutions, and fully own incidents to completion. Also owns the EzTracker system, processes, and policies that are utilized by the sales and support teams selling wireless business products and services. You will also be partnering with Tech Ops, GTS, Field Ops, Marketing, LD Training, EUS to develop, implement, communicate innovative solutions. This position will also require strong skills in analytics, communication, problem-solving, and systems; along with the ability to work in a very dynamic environment. Responsibilities: End-User Support, Troubleshooting, Trouble Ticket Management, Testing, Prioritization, Tracking, and Resolution for MyBiz/B360, EzTracker, and Business Device Trade-In. Ability to develop: processes, systems training, program development, and tools to help improve productivity and promote the use of existing systems. Ability to manage, develop, execute, and report out project plans to support new launches or changes to our business with a proven record for managing multiple simultaneous projects on time and budget. Identifying opportunities to automate processes, and communicate upcoming systems enhancements to the sales teams solicit feedback. Ability to prioritize tasks with the ultimate goal of ensuring focus on the most impactful items. What were looking for... Someone who is passionate about providing front-line systems support, training, and development to the sales teams that are selling wireless business products and services. Able to seamlessly work with cross functional teams across the business and drive resolutions to any productivity impacting issues.. Youll need to have: Bachelor's Degree or equivalent industry experience 2 or more years of experience in business operations, business support, or management roles. Strong interpersonal and project management skills. Knowledge of Sales Systems, business processes, and product/service offerings. Strong proficiency using MS Office/Google Suite (e.g. - Excel, Access, Word, PowerPoint). Even better if you have: Broad industry knowledge of business operations. Demonstrated ability to effectively collaborate with all organizational levels and cross-functional teams. Ability to thrive in a dynamic environment and manage multiple projects with strong attention to detail. Knowledge of product/project planning and analysis concepts, methodologies, tools, standards and procedures. Ability to effectively balance job challenges. Strong verbal and written communication and presentation skills.