Help Desk Coordinator

Job Description

Job Title: Help Desk Coordinator (Fresher) - Only Female Candidates Department: IT Support Industry: Automobile Location: Chennai Reports To: IT Manager / Help Desk Supervisor Job Summary: We are looking for a motivated and tech-savvy fresher to join our team as a Help Desk Coordinator . This entry-level role is ideal for someone passionate about technology, eager to learn, and ready to provide frontline IT support to employees in a fast-paced automobile company. You will assist in coordinating help desk operations and ensuring smooth day-to-day IT support services. Key Responsibilities: Serve as the first point of contact for IT support queries from users. Log and manage support tickets in the help desk system. Troubleshoot basic hardware/software issues and escalate complex issues to senior staff. Maintain and update IT asset records, support logs, and reports using Excel . Use VLOOKUP, HLOOKUP, and Pivot Tables to analyze support data and generate reports. Assist with data management and system audits related to IT assets and user activity. Support software installations, user account management, and routine IT checks. Help ensure compliance with company IT policies and security protocols. Communicate effectively with users and provide regular updates on issue resolution. Qualifications: Diploma or Bachelor's degree in IT, Computer Science, or related discipline. Proficient in Microsoft Excel VLOOKUP, HLOOKUP, Pivot Tables. Basic understanding of Windows OS, MS Office Suite, and internet troubleshooting. Strong interest in IT support and willingness to learn. Good communication and interpersonal skills. Strong organizational skills and attention to detail. Preferred Skills (Added Advantage): Familiarity with help desk ticketing systems (e.g., Zoho Desk, Freshdesk, Jira). Exposure to ERP or Dealer Management Systems (DMS) in the automobile domain. Internship or college project experience in IT support or database management. Benefits: On-the-job training and mentoring by experienced IT professionals. Opportunity to work with leading automobile systems and service platforms. Skill development in data handling, user support, and IT coordination. Structured career progression based on performance.