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Desktop Support Engineer- L2 (Contractual role + Immediate Joining)

Desktop Support Engineer- L2 (Contractual role + Immediate Joining)

Srsg Broadcast

2 - 4 years

3 - 4 Lacs

Noida Gurugram Delhi / NCR

Posted:2 months ago| Platform:

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Skills Required

Windows Support Mac support Customer Service Configuration L1 L2 Networking Macintosh Laptop Support End User Support Deployment Troubleshooting Active Directory Apple Jamf Desktop Support Remote Support Inventory Management Ticket Management SCCM office 365

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities : Provide advanced desktop support for end-users including troubleshooting hardware, software, and network issues. MAC Support (Configuration, troubleshooting, JAMF ,iTunes) skills are mandatory. Install, configure, and maintain desktop systems, applications, and peripheral equipment. Manage and resolve escalated tickets from Level 1 & L2 support. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training to junior support staff. Inventory management. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-4 years of experience in a desktop support role. Proven experience with Windows and Mac operating systems. Solid understanding of network protocols and configurations. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Skills MAC and Windows Support Active Directory Office 365 Networking Troubleshooting Ticketing systems SCCM Customer service This is a contractual role for 1 year. If open for contractual job then only please apply.

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Desktop Support Engineer- L2 (Contractual role + Immediate Joining)