13 L1 L2 Jobs

Job Title : PLM Support Engineer Location : Bengaluru (Hybrid) Key Responsibilities: Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution. Collaborate with development and infrastructure teams to escalate and resolve complex technical issues. Monitor system health, performance, and implement preventive maintenance to reduce downtime. Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs. Document issues, resolutions, and maintain knowledge base articles for end-users and support teams. Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM. Participate in software upgrades, patch deployments, and testing to ensure system stability. Stay updated on new features, industry trends, and best practices related to PLM systems. Required Skills & Qualifications: Strong knowledge of PLM concepts, workflows, and business processes. Bachelors degree in Engineering, Computer Science, or related field. Proficiency in troubleshooting application and database issues related to PLM software. Excellent communication and interpersonal skills for collaborating with technical teams and end-users. Ability to work under pressure and manage multiple support requests effectively. Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system. Strong analytical and problem-solving skills. Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues. Ability to work independently and as part of a team in a fast-paced environment. Role & responsibilities Preferred candidate profile

Role & responsibilities Years of experience: 3.5+ years L1 & L2, GLOBAL SUPPORT EXPERIENCE IS MANDATORY Shifts - Should be flexible with rotational shifts Immediate joiners only Work Experience: Desktop support (Level 1 & 2) Supporting global user MS Outlook 2013, 2016 & Office365, Citrix, VM, Maintaining Service Desk SLAs, Active Directory Management Should have provided global support Certification in Microsoft.

To join our team that can help to design, configure, implementing & maintaining the ServiceHub Network & Servers. Communicate on current processes & suggest if needed. Fix the issues escalated by L1/L2 teams.

Job Summary : We are seeking a detail-oriented and technically proficient Application Support Specialist to join our team. The ideal candidate will have a strong background in user access management, system configuration, and troubleshooting, with a focus on PAM, IAM and allied identity technologies. Key Responsibilities: Act as point-of-contact by providing technical support to Enterprise customers and partners of ARCON. Handles real-time voice-calls and chats with technical queries and adheres to the SLAs Handles email queries and responds in a timely-manner Achieves understanding of ARCON products and gains expertise Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments Demonstrated ability to handle escalations and complex incidents with a calm and solution-focused approach. Attempts to provide resolutions on the first interaction with customers Handles multiple cases at the same time with varying degrees of severity Effectively communicates procedural and technical issues to internal and external customers/stakeholders Excellent written and verbal communication skills for troubleshooting, documentation, and collaboration with cross-functional teams. Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers Assesses the need to engage or escalate to the required resources to handle complex issues/situations Engages with internal teams to prioritize customer requests Proven experience with LDAP and Active Directory configuration, management, and troubleshooting. Strong understanding of network devices and network architecture. Solid understanding of user authentication and authorization mechanisms (e.g., Kerberos, SSO, MFA). Researches on array of topics like operating system (Windows / Linux / Unix, etc) & its fundamentals, Infrastructure technologies, and ARCON products as and when needed Participates in the new product releases to ensure information and training requirements are met to start supporting the new release Engages in ongoing trainings and function/organization development, along with self-learning Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution Works towards becoming an SME on a product area and go to guy for an underlying related technology Works in a team with assorted expertise Mentors and assist new technical support engineer and peers to develop skills Comfortable working in shifts Multitasks and works well in a fast-paced environment A keen interest in security best practices, particularly within the context of Identity and Access Management (IAM). AREAS OF WORK: Support -- Helping people use applications by answering their questions and giving information that facilitates correct operation of ARCON products over the phone, chat and / or email. Troubleshooting -- Diagnosing malfunctions in the operation of software. Repair -- Correcting application software malfunctions Required Skills & Qualifications: Experience with IAM systems (e.g., Okta, SailPoint, Microsoft Identity Manager). Experience with network monitoring tools (e.g., Wireshark, SolarWinds, etc.). Certifications in system administration, networking, or security (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate, etc.). Hands on experience across the following core technologies Operating systems - Windows Server/Windows Client / Linux o Expert Level understanding of Windows / Linux Server Concepts Hands on experience in troubleshooting Windows / Linux OS and application related issues Infrastructure technologies - AD, DNS, DHCP, etc Strong foundation of Networking Principles Good to have knowledge of Desktop Operating system - MAC OS, *nix, WIndows o Virtualization Technologies - Vmware / Hyper-V Apache Tomcat and Apache Web Server o Knowledge of computer security procedures and protocol o Remote Deployment Tools like LANDesk, SCCM and other IT landscape Relational DB principles and methodologies - MS-SQL, Oracle Working Conditions: 24*7 shift-Rotational Roster's Off

We are Hiring: Exp: 1 TO 2+yrs (Should have international Chat Exp) Skills: Experience on Service Desk,0365, Microsoft Application, Active Directory Excellent Communication Immediate joiners only For More info Contact HR Ayesha 7676529751

Role & responsibilities Incident Management Study the issues reported by Business as well as self-checklist and evaluation. Classify as system issue / clarification by understanding/discussion with Business based evaluation of application Resolve issues by coordination with vendor. Confirm issue resolution & close through SIT, UAT and Production Movement. Problem Management Identifying reoccurring issues by regular monitoring and analyzing. Primary analysis and communicate the problem to vendor and seek permanent resolution. Confirm issue resolution & close through SIT, UAT and Production Movement. Functionality/Change Management requirement Study the requirement raised by Business Understand the impact on Applications and co-ordinate with Vendor to finalize. Share BRD to Vendor and ask for Understanding Document (UD). Discussion and negotiate effort with Vendor and finalize delivery date. Complete SIT, UAT and Production Movement. Preferred candidate profile Skills and Competencies: Knowledge of IT systems, LOS, LMS ore relevant systems. Experience of working on Oracle, SQL, or other databases. Problem solving and root cause identification Knowledge of applications, operations, service, and support Exposure to cloud computing

We are looking for an experienced Senior Network Engineer with strong expertise in SD-WAN and extensive background in enterprise and telecom network infrastructure. This role involves supporting and monitoring our global network infrastructure to ensure high availability and reliability. Position Requirements Bachelors degree in Technology or any related field. Minimum 9 years of experience in enterprise or telecom network infrastructure. Excellent communication skills (written and oral), with the ability to effectively interact with both technical and non-technical staff. Strong presentation skills, quick learner, self-initiated, and a team player. Open to working in shifts to provide 24x7 support and monitoring. Strong interpersonal skills to collaborate with diverse teams. Exceptional analytical and problem-solving capabilities with demonstrated ability to meet deadlines. Experience managing requests, changes, and incidents for network infrastructure. Ability to work with global teams on IT projects. Strong time management skills to handle multiple tasks and meet tight deadlines. Self-motivated, constructive, and positive attitude. Familiarity with ITIL framework and infrastructure management processes. Technical Skills Expertise in troubleshooting large data center and WAN network environments. Proficient in Routing, Switching, Wireless, Load Balancers, WAN Optimizers, DNS, DHCP, VXLAN, and VPN. Knowledge and hands-on experience with automation/scripting for task automation. Expert knowledge of at least one major cloud technology: Azure, AWS, or GCP . Hands-on experience with SD-WAN products such as SilverPeak . Deep understanding of network device administration: Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless. Experience with Fiber Optic networks, MPLS/WAN/LAN management. Expert level knowledge of routing protocols like BGP and OSPF. Experience with large deployments of Infoblox and Aruba ClearPass. In-depth knowledge of network protocols including VRRP, HSRP, STP, LACP, SNMP. Strong customer focus and end-user service orientation. Proficiency with productivity tools: Word, Excel, PowerPoint, and Visio. Certifications CCNP certification or equivalent is highly desirable. Responsibilities 24x7 remote network monitoring and management. Ownership of network issues and providing support for corporate and shared network environments. Drive resolution for critical P1/P2 network issues (Break-Fix). Coordinate with external vendors on operational issues and projects. Provide hardware support and maintenance for all networking equipment. Manage existing and new networking solutions, ensuring network uptime and stability. Lead network-related projects like site expansion, hardware refresh, and technology upgrades. Handle escalations from L1/L2 teams and provide timely resolutions. Document outages and circuit downtimes; manage incident reporting. Identify corrective actions for critical incidents and lead problem management efforts. Collaborate with internal users to assess network needs and design solutions. Maintain comprehensive documentation and change control processes. Mentor junior engineers and provide guidance during network changes. Monitor event logs proactively to identify and resolve potential issues. Attend and actively participate in scheduled network change meetings. Ensure proper shift handover and timely updates between shifts. Additional Information Night shift or rotational shift hours. 5 days work week. Cab facility will be provided for commuting. Virtual Interview

Designation: Senior Process Executive Essential Qualifications: Graduate / Post Graduate Relevant Experience (In Years): TL - Graduate / Post Graduate with minimum 6+ years of experience in US Banking Industry and good academic profile Good to have: -Transaction Monitoring: AML (Transaction Monitoring) INVESTIGATIONS (L1 & L2) Alert Investigations No need only in KYC profiles & Customer due diligence Job Description:: Monitoring debit/credit fraud trend, investigating emerging threats and quickly developing and deploying new strategies to manage those threats. Proving innovative solutions for formation/strengthening of fraud risk tools for prevention, detection and monitoring of frauds in cards. Need to handle multiple simultaneous tasks, prioritize work, and remain functional under pressure and aggressive timelines. Reviews and investigates customer cases, reports, and work for potential and actual loss; minimizes fraud, AML and/or organizational risk. Responsible for early detection of suspicious activity, control and prevention of losses. Research and analyses bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Periodically Review SOP/KOP process procedure and update for any changes on time. Follow standards and practices to mitigate fraud and other risk exposure and loss. Shares best practices amongst the team. Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate. Work collaboratively with a diverse team of operational agents, subject matter experts, PEX & MIS team. Develop complex technical rules/scenarios to maximize the effectiveness of card fraud detection and prevention programs, Analyze fraud detection alerts and assess need for further investigation and process charge back activities. Research/ Survey activity regarding fraud and risk. Filter and clean data by reviewing Business operation reports and performance indicators reports to locate and correct the problems. Having regular connect with stakeholders (line of business onshore) to address issues and share data points & progression reports on timely manner. Locate and define new process improvement opportunities Reviews and investigates customer cases, reports, and work for potential and actual loss; minimizes fraud, AML and/or organizational risk. Responsible for early detection of suspicious activity, control and prevention of losses. Uses defined research procedures to identify and resolve issues. Starts to identify trends. Follows standards and practices to mitigate fraud, AML and other risk exposure and loss. Shares best practices amongst the team and/or service partners. Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate. Executes routine and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. Processes and/or reconciles routine and complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and may resolve escalated items. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions. Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable. Provides responses and documentation to inquiries and ad hoc requests for one or multiple specialized products. Provides feedback on workflow and work received. May participate in and serve as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires. Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities Essential Skills / Personality Traits: 3-5+ years of experience in Banking for or in other Banking industry Good understanding of Banking business and hands on working experience in a Cards dispute and chargeback management or any similar process Analytical Skills: Ability to use systematic, disciplined and data driven methods that get to root causes and solution identification. Quality: Demonstrates accuracy and thoroughness and overall quality of work is as per the requirements specified Teamwork: Gives and welcomes feedback, contributes to building positive team spirit, supports everyones efforts to succeed Communication: Clear and good verbal and written communication skills; expresses opinion without hesitation Operational Responsibilities: Transitioning of similar process in Banking would be an added advantage Any banking experience under cards and payments and processing experience will be preferred Typing speed of 30+ WPM (Mandatory) Willingness to work in night shifts (Mandatory) Knowledge of preparing Standard Operating Procedures and process maps is preferred People / Team: Contribute to and participate in knowledge sharing sessions Complete all mandatory certifications as per the requirement of the business Align individual goals with team objectives (work cohesively with the team) Participate and contribute to organizational activities Record own attendance and time sheet related data to ensure correct billing Degree of Independence/Supervision required Performs assigned duties according to specific procedures. Complex problems (procedures/processes) are referred to the supervisor. Work product is reviewed closely for accuracy. Team Management Responsibilities: Mentor new associates joining the team through adequate training, counselling and regular feedback. Complete mandatory training for self as identified in the training plan for the project. Conduct refresher training for existing associates Conduct cross-training. Encourage the team to take domain/industry level certifications. Manage knowledge sharing sessions. Align individual goals with team objectives (work cohesively with the team) Conduct peer reviews Ensure quality monitoring and audits for process executives to identify areas of improvement for the team or individuals. Additional Information While performing the essential functions of this job, the associate is required to remain in a stationary position (standing or seated), use a computer keyboard and other office equipment (i.e. printer, copy and fax machines), and view data on a computer screen for up to 85% of their work hours or shift.

Technical Support/Service Desk Specialist WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 6 LPA Min. 1 years of experience in International Technical Support (Voice) Any Graduate (Mandatory) Notice- Immediate Contact -9119205824 (HR Sarthak)

Job Title: Business Analyst L1 Support & Client Solutions , Controls Management India Short Description Controls Management Support Services Operations delivers daily operational support focused on data control, user reporting, application-related issues, and ad-hoc incident tracking and analysis Posting Description The Control Management team collaborates with various control disciplines to oversee existing control functions and develop new protocols. This approach ensures timely engagement with the appropriate teams and facilitates swift remediation of critical control issues across all affected areas of the firm. The Controls Room serves as a firmwide reporting utility, offering standardized control-related data for faster, more efficient, and accurate reporting. It acts as an information warehouse with capabilities for reporting, visualizations, and analytics. The primary objective is to enhance control oversight and efficiency by standardizing and automating operational risk reporting, providing access to aggregated firmwide information, and generating business risk insights. The Controls Room comprises several functional units, including the Data Management & Operations team, Analytics, Reporting, and the Project Management Office. Job Responsibilities: Provide daily system support operations including issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc. Monitor the support tools and mailbox for user tickets/issues. Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required. Provide technology troubleshooting support on basic user issues and system issues such as data problems. Resolve and close user-related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge. Coordinate Access Administration and support Recertification for supported applications. Flexibility in working rotational shifts (APAC, EMEA, and U.S.) is desirable. Be part of existing projects and participate in new projects. Provide application testing/validation support on an as needed basis. Required qualifications, capabilities, and skills: Experience: 3 years of relevant experience in a similar role. Risk Management Expertise: Solid understanding of risk management and control principles. Communication Skills: Excellent written and verbal communication abilities. Customer Service Orientation: A strong focus on delivering exceptional customer service. Technical and Business Acumen: Ability to effectively communicate with both technical and business partners, adapting language to suit the audience. Organizational Skills: Strong organizational, documentation, and multitasking abilities, with a proven track record of managing expectations and delivering results. Professionalism and Motivation: High level of professionalism, self-motivation, and a strong sense of urgency.

JD for Salesforce Support Manager: Location : Pune/Remote Experience : 12+ Years. Project Manager, Project Management, Stake holder management, Risk Management, Reporting, Delivery, Monitoring SLA, Reporting SLA, Conducting weekly/Monthly Meeting with customer. Plan L1/L2 Support. Monitor the enhancements, Good written/Oral communication. Monitoring Enhancements, Planning and documenting project tasks, ensuring deliverables are delivered on-time, managing all project resources, effectively communicating with stakeholders, eliminating blockers and potential risks, Documenting projects process using various project management tools, Ensuring top-quality results and project successResponsibilities: Manage projects with focus on delivering SLA's within industry standards Collaborate closely with stakeholders throughout the project lifecycle

Role & responsibilities : Provide advanced desktop support for end-users including troubleshooting hardware, software, and network issues. MAC Support (Configuration, troubleshooting, JAMF ,iTunes) skills are mandatory. Install, configure, and maintain desktop systems, applications, and peripheral equipment. Manage and resolve escalated tickets from Level 1 & L2 support. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training to junior support staff. Inventory management. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-4 years of experience in a desktop support role. Proven experience with Windows and Mac operating systems. Solid understanding of network protocols and configurations. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Skills MAC and Windows Support Active Directory Office 365 Networking Troubleshooting Ticketing systems SCCM Customer service This is a contractual role for 1 year. If open for contractual job then only please apply.

Job Location : Airoli Role & responsibilities We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian. Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG. Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena. Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills. KINDLY SHARE YOUR CV IF INTERESTED IN ABOVE OPENING