57 L1 L2 Jobs

Support Engineer required 2 years of experience in L3, troubleshooting, escalations, and incident management with SLA compliance. Strong communication skills, proficient in Linux, SQL, MongoDB, technical documentation, and cross-team collaboration. Required Candidate profile Good communication L3 Support Engineer - experience in troubleshooting, handling escalations, incident management, Linux, SQL, RCA, SOP, and cross-team collaboration comfortable with rotational shift.

C + Linux + (RDKB OR Open WRT OR Purple) + any other broadband middleware stack OR L2,L3 Networking 5+ years experience Any Tata Elxsi location

Provides L1/L2 application and IT support, resolving incidents via service desk tools. Supports Microsoft 365, Azure AD, Intune, Windows, SaaS apps, troubleshoots issues, coordinates with vendors, documents solutions, and smooth daily IT operations.

NOC Analyst / Engineer The NOC Engineer oversees day-to-day Network Operations process to ensure network and systems are performing optimally and available to our business users. The engineer adheres to department and company procedures to maintain stability and availability for our company systems. The position also interfaces between customer & corporate IT entities for notifications, escalations, problem determinations & resolution for all system related issues. It requires the ability to collaborate in making important decisions on technical solutions, when performing all global Data Center/Network Operations functions. Qualifications/Requirements 8+ years of IT network operations experi...

Job Overview: We are looking for a System Engineer with strong fundamentals in servers, networking, Microsoft office 365, and hardware troubleshooting. The candidate should be capable of handling day-to-day infrastructure operations, VM management, basic Office 365 administration, and system maintenance. Key Responsibilities: Install, configure, and maintain Windows and Linux laptops and servers. Perform system updates, patching, user management, and log analysis. Diagnose and resolve server hardware, RAID, storage, and BIOS-related issues. Support desktops/laptops: OS installation, imaging, drivers, hardware replacement. Troubleshoot network basics: TCP/IP, DNS, DHCP, routing, switching, VL...

Greetings from Peoplefy !! We have an opening for Service Desk Engineer role for Pune Location with one of our MNC Clients. Job Description: Service Desk Engineer (3 to 7 Years Experience) Position Summary We are seeking an experienced Service Desk Engineer to provide technical support, incident resolution, and superior customer service to end-users across the organization. The ideal candidate has strong troubleshooting skills, hands-on experience with ITSM tools, and the ability to work in a fast-paced environment while ensuring high-quality service delivery. Key Responsibilities Technical Support & Troubleshooting Provide Level 1 & Level 2 technical support for hardware, software, network,...

Role: Senior Lead Exp: Min 14 Yrs Salary: 35 LPA Must have: 100+ FTE, L1, L2, Global Service Desk, Email & chat, Voice, Client Operations, Service Delivery Management, Vendor Management, ITIL, IT Service Desk Loc: Pune, Ban & Mysore Notice: 30days

5–10 yrs exp, strong comms, L1/L2 support, stakeholder mgmt, Linux admin, Docker/K8s, Ansible/Terraform, Hadoop, MongoDB, Splunk/Grafana, RHEV/VMs. Roles: install/deploy software, monitor env, follow SLA/ITIL, global team collaboration

Infrastructure & Technology: Provide technical support to branch users and perform troubleshooting on endpoint devices, software applications, servers and network IT assets management such as Purchasing, Tracking, Maintenance, Replacement Assists in implementing Global, Regional and Branch IS projects Supports maintaining a branch disaster recovery plan and actively involves in the recovery efforts during crisis Compliance : Responsible for 100% compliance with Expeditors IS Operational Process Standards at branch Supports in conducting quarterly IS audits at branch and its satellite locations Vendor Management: Maintain and manage a list of approved IT vendors Follow-up with vendors for IT ...

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Pune Immediate joiners preferrable Rotational shift timings Virtual mode Kathir 7845422042

About the Role We are looking for enthusiastic BCA graduates to join our team as Software Implementation & Support Engineers . This role offers an exciting opportunity to start your career in software deployment and later grow into providing Level 1 and Level 2 technical support. Key Responsibilities Phase 1: Software Implementation Assist in installing, configuring, and deploying software solutions at client sites or remotely. Understand client requirements and ensure smooth implementation of applications. Conduct basic testing and validation post-installation. Provide training and documentation to end-users. Phase 2: L1 & L2 Support Act as the first point of contact for client queries and ...

Network Support Engineer Job Location Airoli Role & Responsibilities We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper,...

Network Support Engineer Job Location Airoli Role & Responsibilities We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper,...

Network Support Engineer Job Location Airoli Role & Responsibilities We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper,...

Network Support Engineer Job Location Airoli Role & Responsibilities We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper,...

Network Support Engineer Job Location Airoli Role & Responsibilities We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper,...

Job Description: We are looking for an L1 Support Engineer to provide first-level support for enterprise applications hosted on AWS and Azure. The ideal candidate will monitor, troubleshoot, and perform initial debugging of issues using industry-standard tools, ensuring application uptime and performance. Key Responsibilities: Provide L1 support for enterprise applications hosted on AWS and Azure. Monitor and troubleshoot issues using tools such as ArgoCD, pgAdmin, Dynatrace, and Postman. Perform initial debugging and escalate complex issues to L2/L3 teams as needed. Ensure adherence to operational procedures and incident management workflows. Collaborate with cross-functional teams to maint...

Greetings, This is Manasa Jampala from Cerebra Consulting Inc; we are hiring for below Full-time position. Please send your latest resume at Manasa.jampala@cerebra-consulting.com or call me directly at +91 8143307905. Job Title: GCP App Support Lead Work Mode: Work From Office (5 days) Location: Bangalore - Client Office Experience Range: 5-8 Years Relevant Key Responsibilities: Manage daily shift operations including task allocation, monitoring, and reporting. Coordinate team activities and ensure SLAs are met. Perform end-of-shift reporting and ensure smooth handovers. Work in general shift hours (10 AM 7 PM). Application Support Perform L1 and L2 support activities (50% L1 / 50% L2) Troub...

Job Title: OneTrust Platform Support Engineer (L1/L2) Department: ITSM Location: Hyderabad Position Summary We are seeking a dedicated and detail-oriented OneTrust Platform Support Engineer to join our global technology team. This role is responsible for providing essential Level 1 and Level 2 operational support for our OneTrust platform. The ideal candidate will be a primary point of contact for business users, ensuring the smooth execution of daily activities, resolving technical issues, and maintaining the platform's configuration according to business needs. You will be part of a dedicated team of three analysts, working collaboratively to deliver excellent service and support to our st...

Role & responsibilities Excellent knowledge in Production support with trouble shooting experience as L2-L3 on Front end and Mobile app issues. Specialized in creating and scaling app infrastructure in AWS cloud. Extensive experience in working in a dynamic and fast-paced environment, with excellent analytical and problem-solving skills, working effectively with aggressive deadlines and ability to cope under pressure. Strong communication skills, with aptitude to liaise in Business Terms with Operations Partners as well as with Technical Partners and Management. Excellent Interpersonal and relationship building skills. Highly competent at mentoring team members as well as collaborating with ...

JD for Support Engineer Skilled Hybris L1/L2 Support engineer with hands-on experience in logging, monitoring, and troubleshooting issues within the SAP Commerce environment. The candidate should be able to provide L1/L2 support along with contributing towards issue fixes and configuration-level resolutions . Candidate should have experience working with Hybris Backoffice, Impex files, and the Hybris Administration Console (HAC). Candidate is expected to provide technical support, assist with system monitoring, and resolve issues to ensure the continuous operation of the eCommerce platform. Must Have: 6 to 12 years of experience in L1/L2 support within SAP Commerce (Hybris) environment Pract...

Overview: Perform customer support to clients via telephone, chat, email support or self-service tickets. Provide Level 1 triage and resolutions such as password resets and Active Directory account unlock for reported incidents and requests. Provide support on RSA & Multi Factor Authentication based issues Perform customer callbacks as required. Providing Apple, Windows, and Chromebook device support over the phone. Providing Application support on both IOS & Android Devices Assisting with troubleshooting issues using remote management software And Citrix Virtual Desktop Instances. Using specific tools to diagnose issues, and make recommendations for resolution Ready for 24*7 rotational shif...

Job Title : PLM Support Engineer Location : Bengaluru (Hybrid) Key Responsibilities: Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution. Collaborate with development and infrastructure teams to escalate and resolve complex technical issues. Monitor system health, performance, and implement preventive maintenance to reduce downtime. Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs. Document issues, resolutions, and maintain knowledge base articles for end-users and support teams. Conduct training sessions and support end-users to enhance their understanding and usage of C...

Senior Customer Success Manager Technical Support (Treasury & Trade Finance) Experience: 10–15 years Location: Bangalore Role Overview As a Senior Customer Success Manager – Technical Support, you will lead enterprise-level customer engagements by providing Level 2/3 technical support, driving proactive issue resolution, and ensuring high availability and reliability of our treasury and trade finance solutions. You will act as a key liaison between clients, product engineering, and implementation teams—ensuring technical excellence, timely problem resolution, and an exceptional customer experience. Key Responsibilities Provide Level 2/3 technical support for enterprise software applications,...

Roles and Responsibilities: Provide Level 1 and Level 2 support to internal users (logistics operators) using our customs clearance digital solution. Troubleshoot technical issues and escalate complex cases to the development team when necessary. Use SQL and support tools to investigate and resolve data-related queries and issues. Contribute to validation and testing of new system releases , identifying bugs and ensuring proper functionality before deployment. Maintain detailed documentation of issues, resolutions, and system behaviours. Collaborate closely with the development team , providing feedback and suggestions for continuous improvement. Participate in training sessions and help imp...