34 L1 L2 Jobs

Senior Customer Success Manager Technical Support (Treasury & Trade Finance) Experience: 10–15 years Location: Bangalore Role Overview As a Senior Customer Success Manager – Technical Support, you will lead enterprise-level customer engagements by providing Level 2/3 technical support, driving proactive issue resolution, and ensuring high availability and reliability of our treasury and trade finance solutions. You will act as a key liaison between clients, product engineering, and implementation teams—ensuring technical excellence, timely problem resolution, and an exceptional customer experience. Key Responsibilities Provide Level 2/3 technical support for enterprise software applications,...

Roles and Responsibilities: Provide Level 1 and Level 2 support to internal users (logistics operators) using our customs clearance digital solution. Troubleshoot technical issues and escalate complex cases to the development team when necessary. Use SQL and support tools to investigate and resolve data-related queries and issues. Contribute to validation and testing of new system releases , identifying bugs and ensuring proper functionality before deployment. Maintain detailed documentation of issues, resolutions, and system behaviours. Collaborate closely with the development team , providing feedback and suggestions for continuous improvement. Participate in training sessions and help imp...

Job Summary : We are seeking a detail-oriented and technically proficient Application Support Specialist to join our team. The ideal candidate will have a strong background in user access management, system configuration, and troubleshooting, with a focus on PAM, IAM and allied identity technologies. Key Responsibilities: Act as point-of-contact by providing technical support to Enterprise customers and partners of ARCON. Handles real-time voice-calls and chats with technical queries and adheres to the SLAs Handles email queries and responds in a timely-manner Achieves understanding of ARCON products and gains expertise Applies knowledge and experience along with analytical approach to diagn...

Urgent Requirement for Asst. Manager IT for Ghansoli location. On 3rd Party Payroll Job Description: IT Assistant Manager Department: Information Technology Location: Ghansoli Key Responsibilities: Networks and Hardware Management: Monitor installation / configuration, operation, maintenance and upkeep of all IT hardware, network infrastructure, server infrastructure, data communications, telecommunications systems and ensure maximum uptime of network Oversee the overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements To prepare feasibility studies for infrastructure upgradation and support the team in gathering user requirements / d...

Job Title Senior Application Support / Technical Support Financial Domain (Mac & Windows) Experience 5 – 8 years Location Remote / Hybrid – Mumbai / Bangalore / Hyderabad / Pune / Noida (Candidates must currently reside in one of these cities and be willing to work on-site 3 days a week if required) Shift Timing US EST hours (6:30 PM – 3:30 AM IST) Flexibility for partial overlap with US project schedules is required Employment Type Contract-to-Hire – 6 months (extendable / convertible) Role Overview Hiring an Accounting Application Tech-Support Specialist with excellent English communication (voice support) and L1 & L2 troubleshooting skills on both MacOS and Windows platforms. Prior experi...

XPLN GmbH is a Germany-based data analytics company offering competitive intelligence to leading e-commerce players. We are looking for a Product Support Specialist who brings both technical expertise and a proactive approach to improving systems and workflows. As a freelance Product Support Specialist, you will work with global teams to ensure data accuracy, investigate technical issues, support product teams, and contribute to process optimization. Key Responsibilities Monitor and validate crawled product data from marketplaces like Amazon and eBay. Detect, analyze, and document technical issues using tools like Jira or YouTrack. Coordinate with developers to ensure timely resolution of re...

JOB SUMMARY Hiring Production Support Engineer to ensure the smooth operation of our production systems and applications. This role focuses on incident resolution, defect analysis, data correction, and SLA adherence. The ideal candidate will have strong problem-solving skills, experience with code debugging, and a commitment to continuous improvement and service reliability. KEY RESPONSIBILITIES Ensure system uptime and issue resolution within defined SLA targets (95% and above). •Monitor production environments, detect anomalies, and respond to incidents and alerts. •Perform in-depth defect analysis and collaborate with development teams for root cause identification and resolution. •Apply ...

Job title:- Appian Location:-Hyderabad Experience:-3-12yr Minimum 3+ years of Appian BPM experience Current L1, L2 Appian certified Good-to-Have 1. Appian Certifications if any. 2. Should have handled teams of size 5-7 and should be able to mentor the team. 3. Excellent analytical and communication skills. 4. Should have good knowledge of Appian Administration and servers such as JBOSS\WebSphere\WebLogic etc. Role descriptions / Expectations from the Role Appian Development, Creation of Process Maps and configuration, Appian servers Provide solutions to customer, Define architecture and design level concepts, standards. Mentor teams, Juniors and provide proper guidance

Job Overview We are seeking a motivated and detail-oriented IT, CCTV & VoIP Support Engineer to join our team. This entry level/associate role is ideal for candidates with basic knowledge of IT systems, networking, CCTV, and VoIP solutions who are eager to learn, grow, and contribute to maintaining secure and reliable infrastructure. CCTV Support & Maintenance Install, configure, and troubleshoot IP/Analog CCTV cameras, DVR/NVR systems Monitor camera feeds, perform regular health checks, and ensure optimal uptime Assist with video backup, retrieval, and storage management Coordinate with vendors for hardware replacement/repair when needed IT & Network Support Provide first-level support for...

Exp in AML solutions(WLF, SAM, CDD) Knowledge of Alert customizations, RCM plugins to interact with third party API’s REMOTE Exp 4+ CTC upto 28 LPA Required Candidate profile Must have - Actimize Developer, Fraud products or financial crime detection solutions, product management, with a focus on SaaS \ machine learning, or analytics products.

Appian, L1/L2 certified

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Pune Immediate joiners preferrable Rotational shift timings Virtual mode Kathir 7845422042

Job Title: PLSQL Application Engineer Location: Pune (Work from Office 5 Days a Week) Interview Mode: Face-to-Face Only Key Responsibilities: Monitor payment systems, investigate incidents, handle change requests and small enhancements Perform initial ticket analysis, support release implementation, and generate production reports Work with UNIX, PL/SQL, Shell/Batch scripting, Oracle/PostgreSQL Must-Have Skills: PL/SQL, Secondary Skills: Oracle/PostgreSQL, Shell/Batch scripting, UNIX/LinuxRole & responsibilities Preferred candidate profile

Job Title: PLSQL Application Engineer Location: Pune (Work from Office 5 Days a Week) Interview Mode: Face-to-Face Only Key Responsibilities: Monitor payment systems, investigate incidents, handle change requests and small enhancements Perform initial ticket analysis, support release implementation, and generate production reports Work with UNIX, PL/SQL, Shell/Batch scripting, Oracle/PostgreSQL Must-Have Skills: PL/SQL, Secondary Skills: Oracle/PostgreSQL, Shell/Batch scripting, UNIX/LinuxRole & responsibilities Preferred candidate profile

- Handling L1, Direct Purchase Order process on GeM portal - Participating in tenders/bids/reverse auctions on GeM - Managing product listings, bid documents, and compliance

Org: AXA GBS Role: AS400 Application Development & Support Experience: 2 to 8 Years Location: Bangalore (Manyata Tech Park) & Pune (GERA Commerzone, Kharadi) Work Mode: hybrid (2 days office+ 3 days WFH) Shift Timings: Rotational Shift 24/7 Key Responsibilities: First point of contact: Receiving initial customer (Business Users) inquiries via ticketing system/email/MS Teams. If required, need to go on call and help them via screen sharing. Providing 24/7 end to end support applications. Identifying and resolving common issues using established procedures and knowledge base articles (SOP). Determining when to escalate complex issues to L2 or other higher tier support teams. Performing simple ...

Job Title : PLM Support Engineer Location : Bengaluru (Hybrid) Key Responsibilities: Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution. Collaborate with development and infrastructure teams to escalate and resolve complex technical issues. Monitor system health, performance, and implement preventive maintenance to reduce downtime. Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs. Document issues, resolutions, and maintain knowledge base articles for end-users and support teams. Conduct training sessions and support end-users to enhance their understanding and usage of C...

Role & responsibilities Years of experience: 3.5+ years L1 & L2, GLOBAL SUPPORT EXPERIENCE IS MANDATORY Shifts - Should be flexible with rotational shifts Immediate joiners only Work Experience: Desktop support (Level 1 & 2) Supporting global user MS Outlook 2013, 2016 & Office365, Citrix, VM, Maintaining Service Desk SLAs, Active Directory Management Should have provided global support Certification in Microsoft.

To join our team that can help to design, configure, implementing & maintaining the ServiceHub Network & Servers. Communicate on current processes & suggest if needed. Fix the issues escalated by L1/L2 teams.

Job Summary : We are seeking a detail-oriented and technically proficient Application Support Specialist to join our team. The ideal candidate will have a strong background in user access management, system configuration, and troubleshooting, with a focus on PAM, IAM and allied identity technologies. Key Responsibilities: Act as point-of-contact by providing technical support to Enterprise customers and partners of ARCON. Handles real-time voice-calls and chats with technical queries and adheres to the SLAs Handles email queries and responds in a timely-manner Achieves understanding of ARCON products and gains expertise Applies knowledge and experience along with analytical approach to diagn...

We are Hiring: Exp: 1 TO 2+yrs (Should have international Chat Exp) Skills: Experience on Service Desk,0365, Microsoft Application, Active Directory Excellent Communication Immediate joiners only For More info Contact HR Ayesha 7676529751

Role & responsibilities Incident Management Study the issues reported by Business as well as self-checklist and evaluation. Classify as system issue / clarification by understanding/discussion with Business based evaluation of application Resolve issues by coordination with vendor. Confirm issue resolution & close through SIT, UAT and Production Movement. Problem Management Identifying reoccurring issues by regular monitoring and analyzing. Primary analysis and communicate the problem to vendor and seek permanent resolution. Confirm issue resolution & close through SIT, UAT and Production Movement. Functionality/Change Management requirement Study the requirement raised by Business Understan...

We are looking for an experienced Senior Network Engineer with strong expertise in SD-WAN and extensive background in enterprise and telecom network infrastructure. This role involves supporting and monitoring our global network infrastructure to ensure high availability and reliability. Position Requirements Bachelors degree in Technology or any related field. Minimum 9 years of experience in enterprise or telecom network infrastructure. Excellent communication skills (written and oral), with the ability to effectively interact with both technical and non-technical staff. Strong presentation skills, quick learner, self-initiated, and a team player. Open to working in shifts to provide 24x7 ...

Designation: Senior Process Executive Essential Qualifications: Graduate / Post Graduate Relevant Experience (In Years): TL - Graduate / Post Graduate with minimum 6+ years of experience in US Banking Industry and good academic profile Good to have: -Transaction Monitoring: AML (Transaction Monitoring) INVESTIGATIONS (L1 & L2) Alert Investigations No need only in KYC profiles & Customer due diligence Job Description:: Monitoring debit/credit fraud trend, investigating emerging threats and quickly developing and deploying new strategies to manage those threats. Proving innovative solutions for formation/strengthening of fraud risk tools for prevention, detection and monitoring of frauds in ca...

Technical Support/Service Desk Specialist WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 6 LPA Min. 1 years of experience in International Technical Support (Voice) Any Graduate (Mandatory) Notice- Immediate Contact -9119205824 (HR Sarthak)