Department - Finance & Accounts Position reporting to CFO Working Days - 6 Days in a week Minimum Managerial Experience - 3 Years of Team Handling experience. Preferred : Immediate Joiner Responsibilities: Lead the overall data analysis and business intelligence strategy, ensuring alignment with company goals and objectives. Develop and execute a roadmap for data analytics, visualization, and reporting across various business functions. Establish and maintain best practices for data analysis, reporting, and data-driven decision-making. Ensure proper data governance, including data accuracy, integrity, security, and compliance with industry standards. Leverage data analytics tools (e.g., Power BI, SQL, Python) to gather, manipulate, and analyze business data to identify risk trends and patterns. Manage and optimize data infrastructure, ensuring scalability, performance, and reliability. Utilize advanced analytical techniques (e.g., Python) to drive deeper business insights and provide predictive models to optimize business strategies. Provide actionable, data-driven recommendations to senior leadership and stakeholders, supporting critical business decisions. Develop executive-level dashboards, reports, and visualizations, translating complex data into actionable insights. Serve as a trusted advisor to senior leadership, providing strategic insights and recommendations based on data analysis. Collaborate with business units to define KPIs, set benchmarks, and measure performance. Establish relationships with external partners and vendors to implement new technologies and solutions where necessary. Stay at the forefront of new data technologies, industry trends, and best practices to ensure the organization remains competitive. Drive continuous improvement initiatives, enhancing reporting efficiency, accuracy, and business impact. Well versed with financial or Business terms. Technical Skills: Expertise in Power BI, including advanced dashboard development, data modeling, and visualization techniques. Strong experience in Python, leveraging it for data manipulation, automation, and advanced analytics Advanced proficiency in SQL, with experience writing complex queries, creating ETL processes, and managing data pipelines.
Managing MIS reports -Taking care of all daily/ weekly/monthly reports. Analyzing business team recommended staff appraisal and fostering for COO approval -Field staff promotion and transfer, change of designation. Ensuring regulatory compliance, CGR-Taking care of Customer Grievance Redressal and sending reports to concerns. Preparing & providing required reports to Board Meeting, such as operations updates, consolidated customer grievance redressal report etc. Timely submission of all operational reports to board meetings. Co-ordinating with Kotak team, providing clients documents and required reports as requested by them. Verification and submission of survey reports of newly opening branches. Sending for COO/CEO approval. Communicating to Kotak team about opening new branches. Sending new branches updates.
Document Preparation & Translation: Prepare and translate memos, policies, procedure, and loan related documents to ensure clear communication and compliances. Report Management: Generate and manage Management Information System (MIS) reports with regard to specific state or area of responsibility and productivity of the business. Personnel Administration: Handle the preparation and execution of promotions, transfer and change in designations. Follow-Up and Field Coordination: Maintain regular follow-ups with staff and client regarding PAR and other operational issues and coordinate with the field staff for to collect and compile reports and other necessary information. Meeting Coordination: Organize and conduct virtual meetings, particularly related to Portfolio at Risk (PAR) and other operational issues.
Coordinating with the respective Chief Manager and State heads regarding daily activities. Provide necessary training on regular intervals on the FQC related areas to field team. Coordinate with State Heads and Chief Managers on a daily basis to follow up on reported incidents. Ensure timely updates and documentation of closure status for each case, maintaining accountability and transparency. Conduct periodic reviews of branch performance ratings based on predefined metrics. Prepare and share rating reports with relevant stakeholders. Reviewing and preparing fraud investigation reports. To be self-motivated and proactive to manage various tasks. Streamline and organize the operations and process wherever possible. Surprise Branch Review & Tele calling on daily basis. Conduct Fraud Risk Review including periodical reviews of key process and system to identify gaps in terms fraud and operational risk and suggest controls to address the same. Conduct investigation of customer and employee frauds including root cause analysis and suggest measures to strengthen existing process and system. Focusing on filed activities and branch performance. Ensure the field officers are abide to the company policy and reporting to the FQC Head on the same. Preparing monthly PPT presentation on team activity. In addition to the above there could be other adhoc assignments which needs to be completed within stipulated timeline Work Experience - 3 to 5 Years IF CA Passed 3 years articleship experience IF CA Failed 4 Years Experience in Internal audit IF Any Graduate 5 to 6 Years Experience in Auditing.
JOB DESCRIPTION Date: 22/08/2025 Doc. No: Accounts/02 Defined By: Department Head Rev. No: Accounts/202407 Documented By Approved By Akhil H. Mhalathkar Basic Information Job Role Designation Location Manager Contact Center Lead Contact Center Department Bangalore HO Organizational Relationships Position reporting to No. of Direct Reports DVP As per LOB assigned Job Purpose To handle and manage daily contact center operations effectively and efficiently. Manage Assistant managers and Team leaders and drive the performance of respective LOBs Key Responsibilities Developing and implementing call center strategies and operations to meet company objectives Direct efficient resource planning to maximize the productivity of resources (people technology etc.) Collect and analyze call center statistics (Verification % costs customer service metrics recovery, PAR Reduction; etc.) Monitoring and evaluating agent performance, providing coaching and training to improve quality and efficiency Setting and tracking call center targets for speed, efficiency, and customer satisfaction Managing the recruitment, selection, and onboarding process for new call center Managerial Responsibilities Applicable for Team Handling roles. staff Assume responsibility for budgeting and tracking expenses Creating and maintaining a positive work environment that supports a high- performance culture Ensuring compliance with company policies, industry regulations, and legal requirements Handling complex customer complaints or inquiries that agents are unable to resolve Collaborating with other departments and stakeholders to ensure a consistent and high-quality customer experience 1 Mentor /Groom and provide training to personnel to maintain high customer service standards Assess performance with the principal metrics (accuracy call-waiting time etc.) Preparing and presenting regular performance reports to upper management. Staying informed about industry developments, technological advancements, and best practices in call center management. Evaluate Performance and Customer Service Metrics Understanding of reporting and budgeting procedures Plan budget for running smooth operations of the call center department Good communication; comprehension and interpersonal skills Manage direct reportees Assistant Manager and Team leaders Good Knowledge on dialer functionality Should be open to working for 6 days and rotational day shifts Time management and Organizational skills Strong critical thinking and sound decision-making. Previous experience as a manager is mandatory Excellent Leadership skills with proven record Creative thinking Functional Responsibilities Proficient in MS Office and call center equipment/software programs Good negotiation and persuasion skills Job Requirements 1. Should be a minimum Graduation Pass Qualifications Experience 1. Multi-Lingual to handle multiple regional branches 2. Knowledge on Call Center Operational procedures and policies 3. Must have a minimum of 6 to 7 Years of Experience in call center / Contact Center domain. 1. Manage direct reportees Assistant Manager and Team leaders 2. Good Knowledge on dialer functionality Functional Competencies Behavioral Competencies 1. Should be open to working for 6 days and rotational day shifts 2. Time management and Organizational skills 3. The ability to multitask while keeping an eye out for detail 4. Passion for delivering exceptional customer service while ensuring customer satisfaction. Key Interactions Internal Nature or purpose of interaction External 2
Key Skills: Windows Server Administration: Installation, configuration, and maintenance of Windows Server OS (2012/2016/2019/2022). Expertise in Active Directory Domain Services (AD DS), DNS, DHCP, file and print services, Group Policy Objects (GPO), and server virtualization (Hyper-V). Microsoft 365 Administration: Knowledge on Microsoft 365 tenants including Exchange Online, SharePoint Online, Teams, OneDrive, and security compliance. Proficient with user lifecycle management, license assignment, policy enforcement, and cloud security best practices. Security & Compliance: Implementing security policies, role-based access control (RBAC), multi-factor authentication (MFA), Azure AD conditional access, and data loss prevention (DLP). Troubleshooting & Support: Diagnosing and resolving system issues, network connectivity, email flow, and user access problems. Providing user support and training for seamless technology adoption. Automation & Scripting: Experience with PowerShell scripting for automating administrative tasks across Windows Server and Microsoft 365 environments. Tools & Technologies: Windows Server (2012-2022) Active Directory, Group Policy Hyper-V virtualization Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) Azure AD and Microsoft Endpoint Manager (Intune) PowerShell scripting Networking fundamentals (DNS, DHCP, TCP/IP) Security solutions (MFA, DLP, Conditional Access) Typical Responsibilities: Manage and maintain Windows Server infrastructure and services. Administer Microsoft 365 tenant and user accounts, licenses, and policies. Ensure system security through patch management and compliance controls. Support migration projects from on-premises Exchange to Exchange Online. Monitor system performance and implement capacity planning. Collaborate with cross-functional teams to integrate business applications. Provide end-user support and conduct training sessions on Microsoft 365 apps. Working Days: 6 Days (No Hybrid) Industry: Microfinance Industry Website: www.bssmfi.com Location : BDA Nagarabhavi, Bangalore Preferred - Immediate Joiner
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