Recruitment & Onboarding: - 1. Identify new sources for hiring quality talent for the assigned and tie up with the company. 2. Screening of applications as per job requirement. 3. Must have knowledge of bulk recruitment / walk in. 4. Coordinate with the line for interviews in selection process. 5. Induction and completing joining formalities of all new Joinees covering HR policies and procedures. 6. Preparation of MIS of new joinees. Training: 1. Facilitating training for all the new joinee in the state 2. Coordinating the induction for new joinees from all departments 3. Ensuring that there is no untrained staff in the state 4. Coordinate with respective branch manager and regional managers to formulate training needs. 5. Training Planning, Scheduling, Execution & Implementation of Training Plans. Providing Training induction to new joiners. 6. MIS & Training Documentation. Other HR Generalist Role : 1. Completing all S&E Registration of branches in State 2. Ensuring all employees compliances of branches in state. 3. Completing all exit formalities of the employees. 4. Be the first point of contact for any grievance for employees 5. Role, department, Locations, Grades & Levels creation on HRIS 6. Organize engagement activities for the employees 7. Visiting at least 3 centers in a month 8. Ensuring all branch visit in state. ** Management can assign/add any other task as per the business requirement. NOTE : ** Required : Immediate Joiners & Candidates please share resume those are having relevant experience in NBFC / MFI sector **

Job Title: Tele Calling Managers (TCMs) Location: Okhla Phase 1, New Delhi Job Type: Full-time, In-house Collection Call Center Job Summary : We are seeking proactive and experienced Tele Calling Managers to oversee a team of Tele Calling Officers in our in-house collection call center. The role involves guiding agents, ensuring that collection targets are met, monitoring performance, and maintaining compliance with regulatory guidelines. The ideal candidate must have strong leadership skills, coaching skills, and experience in the collections space, with a focus on driving performance and ensuring team efficiency. Key Responsibilities: Team Supervision & Management: - Lead, mentor, and manage a team of 40-50 Tele Calling Officers. - Monitor daily activities and ensure agents meet daily, weekly, and monthly collection targets. - Conduct team meetings and huddles to review performance, challenges, and action plans. Performance Monitoring & Reporting: - Track agent productivity and provide regular feedback for improvement. - Analyze call data, collections progress, and individual agent performance to identify areas for improvement. - Submit daily and weekly reports on team performance and delinquency management. Training & Development: - Conduct ongoing training sessions to improve agent skills in communication, negotiation, and compliance. - Work closely with HR and training teams to onboard new agents and continuously upgrade the skills of existing agents. - Regularly review and update call scripts and workflows for maximum effectiveness. Customer Engagement & Conflict Resolution: - Handle escalated customer queries and complaints, ensuring timely and appropriate resolution. - Assist agents with difficult cases, providing coaching on how to handle objections and improving recovery rates. Compliance & Quality Assurance: - Ensure that all agents adhere to RBI regulations, internal company policies, and ethical guidelines. - Regularly audit calls for compliance, quality, and customer service standards. - Maintain accurate records of customer interactions and payments in the CRM system. Key Requirements: - Graduate in any discipline. Certification in DRA (Debt Recovery Agent) by IIBF is preferred. - Minimum 8 years of experience in collections, with at least 5 years in a team leader or supervisory role preferably in Microfinance or NBFC & strong ability to lead, coach, and motivate a team. - Excellent verbal communication skills in Hindi and regional languages are an added advantage. - Ability to analyze performance data and translate it into actionable insights. - Proficiency in using CRM systems, dialers, and collection tools. - Focused on achieving and exceeding collection targets. Benefits : As per company policy (Medical Insurance, Incentives based on performance, etc.).

Job Title: Tele Calling Officers (TCOs) Location: Okhla Phase 2, New Delhi Salary: Up to 4 LPA Job Type: Full-time, In-house Collection Call Center Reports to: Tele Calling Manager Job Summary : We are looking for dynamic and goal-oriented Tele Calling Officers for our in-house collection call center. The role involves contacting customers who have defaulted on their Microfinance loans, negotiating repayment plans, and ensuring recovery in compliance with regulatory guidelines. The ideal candidate must possess strong communication and negotiation skills, with a focus on empathy and professionalism. Key Responsibilities : Debt Collection: - Make outbound calls to customers with overdue loans. - Remind customers of upcoming due dates and assist in payment processes. - Negotiate repayment plans or loan restructuring options for customers facing financial difficulties. Customer Interaction: - Handle customer queries related to loan repayments, due dates, and account balances. - Provide excellent customer service while enforcing company policies on loan repayments. - Maintain a professional and empathetic tone throughout customer interactions. Follow-up & Monitoring: - Conduct follow-up calls to customers who have committed payments (Promise to Pay). - Track customer repayment progress and escalate cases to the supervisor as needed. - Manage daily call lists and ensure that all accounts assigned are worked upon. Compliance: - Ensure all communications are in line with RBI guidelines and company policies. - Maintain confidentiality of customer information and adhere to data protection regulations. - Record all call details in the CRM accurately, including payment promises and customer responses. Key Requirements : - Education: Minimum 12th pass & DRA certification (Debt Recovery Agent certified by IIBF) would be an added advantage. - Minimum 2 years of experience in tele-collections (Microfinance, unsecured loans preferred). - Strong verbal communication skills in Hindi and regional languages are a plus. - Aptitude to resolve customer issues or escalate when necessary. - Basic computer skills for updating customer information and handling CRM systems. Benefits : As per company policy (Medical Insurance, Incentives based on performance, etc.).