Role & responsibilities Performing end to end recruitment process at zone level. Responsible for complete recruitment process from sourcing till on-boarding of candidates. Sourcing of candidates through Job portals, professional sites, networking, head hunting, and employee references and self-data bank. Arranging & conducting interviews/initial screening of the candidates. Need to be in touch with the offered candidates till their on-boarding and so on. Maintaining the recruitment database and reporting to the HOD on a regular basis as per requirement. Coordination with the operation team and find out the training need and arrange training programs. Responsible for preparing all the MIS reports and report to State HR/Manager HR on regular basis. Responsible for handling all the exit formalities including full and final settlement of the left employees. Assist State HR/Manager in ensuring 100% compliance with all statutory obligations. Regular visit to branches dispute redressal /grievance handling.

Role & responsibilities Performing end to end recruitment process at State level. Responsible for complete recruitment process from sourcing till on-boarding of candidates. Sourcing of candidates through Job Portals, professional sites, networking, head hunting, Employee References and Self-Data Bank. Arranging & conducting Interviews/Initial screening of the candidates. Need to be in touch with the offered candidates till their on-boarding and so on. Maintaining the recruitment database and reporting to the HOD on a regular basis as per requirement. Coordination with the operation team and find out the training need and arrange training programs. Responsible for preparing all the MIS reports and report to Head of Department on regular basis. Responsible for handling all the Exit formalities including full and final settlement of the left employees. Ensuring 100% Compliance with all statutory obligations. Regular visit to branches dispute redressal /Grievance handling.

Roles and Responsibilities 1. Business Growth and Development Drive loan disbursement targets while ensuring sustainable and responsible portfolio growth. Identify and onboard potential clients or groups, particularly in underserved and remote areas. Develop and implement strategies to enhance branch outreach and improve market penetration. 2. Portfolio Quality Management Ensure timely loan repayments to maintain high portfolio quality. Monitor delinquent accounts and initiate timely corrective actions. Adhere strictly to credit policies to minimize Non-Performing Assets (NPAs) and proactively monitor client behavior. 3. Team Management and Leadership Provide guidance and mentorship to the branch team, including Assistant Branch Managers and Loan Officers. Set clear individual and team performance targets; conduct regular reviews and feedback sessions. Foster a culture of accountability, collaboration, and customer-centric service delivery. 4. Customer Relationship Management Build and sustain strong relationships with clients to promote trust and retention. Promptly address customer grievances and ensure high levels of client satisfaction. Conduct periodic group meetings to understand client needs and enhance engagement. 5. Compliance and Risk Management Ensure strict adherence to internal policies, standard operating procedures, and regulatory guidelines. Conduct regular audits of branch operations and documentation for compliance assurance. Identify operational and credit-related risks and implement preventive measures. 6. Operational Efficiency Supervise day-to-day branch functions, including cash management, loan processing, and documentation. Ensure timely and accurate reporting in line with organizational standards. Maximize the utilization of branch resources to improve cost-efficiency and service delivery. 7. Reporting and Communication Prepare and submit timely, accurate, and comprehensive performance reports to the reporting manager. Maintain clear and effective communication channels within the team and with regional/central office Desired Candidate Profile Minimum 3 years of relevant experience in managing MFI portfolio. Proficiency in MS Office Suite (Word, Excel, PowerPoint). Strong verbal and written communication skills with the ability to develop lasting client relationships. Demonstrated organizational and leadership capabilities with the ability to inspire and manage teams. Strong business acumen with a focus on strategy and growth. Willingness to travel extensively for operational oversight and client engagement. Proven team-handling experience with a collaborative and empowering approach.

Roles and Responsibilities Help Operation Managers/Branch Managers in identifying potential areas for expansion in his/her area. Implement expansion plan by setting up new branches as per agreed targets. Implement and monitor new products and services outreach and awareness in the area to meet the established targets. Monitor achievement all the targets for the area for existing and new products including growth, member retention and branch overhead expenses. Monitor and review effective functioning and administration at all branches monthly. Propose monthly targets for the branch and set targets for individual staff according to overall Annapurna standards and targets. Complete monthly branch performance reviews on time and submit desired reports to the HO. Monitor and meet audit compliance requirements across all branches. Verify the cash deposit/withdrawal entries in the cash book tallies with the bank statement/passbook and deposit slip. Randomly verify the receipts with the EMI Register and the cash book. Randomly verify the member passbook with the outstanding as per the Loan Ledger/MIS record. Randomly verify the amount shown in the loan sanction letter, loan disbursement sheet, promissory note, member passbook, and HO MIS and found correct. Updating and maintaining registers every day. Cross verify the SHG meeting, and processes followed are as per the policies. Supervise, support, and motivate branch staff, ensure that supervisors are effectively supervising and supporting their staff. Ensure a high standard of discipline. Promote and ensure teamwork. Desired Candidate Profile Relevant work experience of minimum 8 Years in Handling MFI portfolio is required Must have handled 3-4 branches Work experience of handling minimum 100 cr MFI protfolio Proficient in MS Office suite Strong communication skills and relationship development skill Excellent organizational and leadership abilities Strong business acumen with a strategic orientation Ready to travel extensively Team Handling

Job responsibilities: • Source proposals for the assigned products. • Appraise the loan proposal highlighting the viability of business. • Carry the entire operation and execution from loan approval to legal to disbursement. • Monitor the client relations and payment schedule. • Understand the client need & design communication for them. • Design Products suitable to market and clients requirement in coordination and supervision of Head MSME. • Study competitor and do product benchmarking. • Maintain and manage the cordial relationship with stakeholders through client servicing. • Prepare and provide timely information for the purpose of MIS reporting to the higher management • Target setting for individual sales officers as well as the branch and monitoring achievement rates • Plan for & implement cross-sell programs for MSME finance products to existing customers • Business plan preparation for the branch with regular performance tracking Collection: • Ensure timely collections by contacting customers on a regular basis • Monitor repayment process & delinquency trends at Branch • Ensure the collections target for the branch are met on an on-going basis Team management: • Implement training programs for the branch staff as required by the company • Manage the branch team in an effective manner resulting in employee satisfaction • Track the performance of team members and evaluate the same on a periodic basis and mentor the team by providing constructive feedback • Ensure that the branch team members adhere to the values of the company and are punctual and disciplined • Ensure that the team works as a cohesive unit and deliver superior customer experience. • Address any concerns that the staff may have with respect to work environment and ensure a safe and healthy working environment for the team Skills and Knowledge: • Sound product knowledge • Good networking skills • Good Team spirit & Leadership skills • Problem solving • Time Management

Human Resources Business Partner: Performing end to end recruitment process at zonal level. Responsible for complete recruitment process from sourcing till on-boarding of candidates. Sourcing of candidates through Job Portals, professional sites, networking, head hunting, Employee References and Self-Data Bank. Arranging & conducting Interviews/Initial screening of the candidates Maintaining the recruitment database and reporting to the HOD on a regular basis as per requirement. Coordination with the operation team and find out the training need and arrange training programs. Responsible for handling all the Exit formalities including full and final settlement of the left employees. Ensuring 100% Compliance with all statutory obligations. Regular visit to branches for dispute redressal /Grievance handling.

Role & responsibilities of HRBP Performing end to end recruitment process at zonal level. Responsible for complete recruitment process from sourcing till on-boarding of candidates. Sourcing of candidates through Job Portals, professional sites, networking, head hunting, Employee References and Self-Data Bank. Arranging & conducting Interviews/Initial screening of the candidates Maintaining the recruitment database and reporting to the HOD on a regular basis as per requirement. Coordination with the operation team and find out the training need and arrange training programs. Responsible for handling all the Exit formalities including full and final settlement of the left employees. Ensuring 100% Compliance with all statutory obligations. Regular visit to branches for dispute redressal /Grievance handling.

Role & responsibilities : Handling and monitoring of the zone. Conduct extensive field visits for random checks and surprise audits at branches. Preparing monthly Branch Monitoring reports with Head Office risk team. Experience with loan products such as Loan Against Property (LAP), Micro Loan Against Property (MLAP), Unsecured Business Loan (UBL), Solar Loan, and Home Appreciation Loan (HAL) will be considered an added advantage. Monitoring the team and enhancing their audit and reporting skills through regular training and conducting training sessions for new methods and techniques for auditing. Preparing analyzed reports from the branch Risk findings on fortnightly or monthly basis. Evaluate existing internal control documentation, test current processes and procedures. Conducting surprise checks, risk assessments and compliance check in the branches & reporting the same with Risk & Monitoring heads. Preferred candidate profile : Must be comfortable in travelling across the country for related project activities. Proficiency in MS Office suite. Previous work experience in monitoring, reporting and evaluation. Must be able to identify reportable issues and provide recommendation.

Role & Responsibilities: 1. Developing Training Strategy (30%) Training Planning: Develop and implement the organization's training strategy and annual training plans based on identified business needs and skill gaps. Needs Analysis: Conduct training needs analysis (TNA) at various levels within the Operations team to identify current and future capability gaps. Roadmap Creation: Establish structured training roadmaps for different employee segments, including leadership and frontline operational teams. 2. Training Design & Execution (50%) Training Program Design: Design relevant and effective training courses and programs tailored to the identified needs, including induction, refresher, and capability-building modules. Program Implementation: Plan, schedule, and roll out nominations for training programs. Deliver or coordinate delivery, and measure program effectiveness through assessments and feedback mechanisms. Vendor & Partner Management: Identify, evaluate, and manage relationships with external training partners, content developers, certification bodies, and learning agencies. Innovative Learning Methods: Leverage modern instructional design practices, adult learning principles (andragogy), and multimedia tools to enhance learning experience and engagement. Cross-functional Collaboration: Liaise with the Operations, Product, HR, and other departments to ensure alignment and integration of training initiatives. Trainer Certification & Quality: Manage the Trainer Certification Program and oversee the assessment of trainers using the Training Quality Score (TQS) framework. Policy Adherence: Serve as the custodian of the Training Policy and ensure its compliance and proper implementation across locations. Content Repository Management: Maintain a centralized repository of all training content, including induction programs (PROP/IND), refreshers (RTP), capacity building training (CBT), and field communication capsules (WCH, MORM, etc.). 3. MIS, Analytics & Reporting (20%) Monitoring & Reporting: Track training activities, costs, trainer performance, and participant feedback. Maintain records as required by the function. Feedback & Improvement: Analyze program feedback and assessment results to identify areas of improvement and innovation in learning methods. Reporting: Prepare and publish detailed reports post-training sessions, summarizing key metrics, observations, and action points. Mandate Tracking: Capture, consolidate, and maintain training mandates received from various business units and ensure timely delivery. Desired Candidate Profile: Presentable and Articulate: Should carry a professional demeanor with strong command over English and local languages as applicable. Excellent communication and presentation skills are essential for delivering impactful training sessions. Interpersonal Excellence: Strong interpersonal and relationship-building skills. Ability to build rapport quickly and influence stakeholders across diverse levels of the organization. People-Oriented Personality: Must be empathetic, approachable, and a true peoples person with a passion for employee development and team empowerment. Strategic Thinking: Should be able to link learning initiatives to business goals. Ability to develop long-term capability-building strategies in alignment with organizational objectives. Decision-Making & Problem Solving: Sound judgment and analytical skills to make effective decisions in high-pressure or ambiguous situations. Ability to adapt to rapidly changing business environments. Mobility and Flexibility: Open to relocation and frequent travel across India. Comfortable working in both urban and rural settings as required by operational needs. Tech-Savvy & Digital Orientation: Proficient with learning management systems (LMS), Microsoft Office Suite, and capable of incorporating digital and multimedia tools into training. Training & Facilitation Expertise: Proven experience in conducting TNA, content development, classroom/virtual facilitation, and post-training evaluation. Certification in instructional design or training methodologies is a plus. Team Collaboration: Collaborative mindset to work with cross-functional teams like HR, Operations, Product, and Compliance to deliver integrated learning solutions. Performance-Driven: Goal-oriented with a focus on measurable outcomes. Ability to monitor and report training effectiveness and recommend continuous improvements. Ethical & Policy-Compliant: Must have a strong ethical foundation and be committed to following organizational policies and maintaining training standards.

Role & Responsibilities: 1. Developing Training Strategy (30%) Training Planning: Develop and implement the organization's training strategy and annual training plans based on identified business needs and skill gaps. Needs Analysis: Conduct training needs analysis (TNA) at various levels within the Operations team to identify current and future capability gaps. Roadmap Creation: Establish structured training roadmaps for different employee segments, including leadership and frontline operational teams. 2. Training Design & Execution (50%) Training Program Design: Design relevant and effective training courses and programs tailored to the identified needs, including induction, refresher, and capability-building modules. Program Implementation: Plan, schedule, and roll out nominations for training programs. Deliver or coordinate delivery, and measure program effectiveness through assessments and feedback mechanisms. Vendor & Partner Management: Identify, evaluate, and manage relationships with external training partners, content developers, certification bodies, and learning agencies. Innovative Learning Methods: Leverage modern instructional design practices, adult learning principles (andragogy), and multimedia tools to enhance learning experience and engagement. Cross-functional Collaboration: Liaise with the Operations, Product, HR, and other departments to ensure alignment and integration of training initiatives. Trainer Certification & Quality: Manage the Trainer Certification Program and oversee the assessment of trainers using the Training Quality Score (TQS) framework. Policy Adherence: Serve as the custodian of the Training Policy and ensure its compliance and proper implementation across locations. Content Repository Management: Maintain a centralized repository of all training content, including induction programs (PROP/IND), refreshers (RTP), capacity building training (CBT), and field communication capsules (WCH, MORM, etc.). 3. MIS, Analytics & Reporting (20%) Monitoring & Reporting: Track training activities, costs, trainer performance, and participant feedback. Maintain records as required by the function. Feedback & Improvement: Analyze program feedback and assessment results to identify areas of improvement and innovation in learning methods. Reporting: Prepare and publish detailed reports post-training sessions, summarizing key metrics, observations, and action points. Mandate Tracking: Capture, consolidate, and maintain training mandates received from various business units and ensure timely delivery. Desired Candidate Profile: Presentable and Articulate: Should carry a professional demeanor with strong command over English and local languages as applicable. Excellent communication and presentation skills are essential for delivering impactful training sessions. Interpersonal Excellence: Strong interpersonal and relationship-building skills. Ability to build rapport quickly and influence stakeholders across diverse levels of the organization. People-Oriented Personality: Must be empathetic, approachable, and a true peoples person with a passion for employee development and team empowerment. Strategic Thinking: Should be able to link learning initiatives to business goals. Ability to develop long-term capability-building strategies in alignment with organizational objectives. Decision-Making & Problem Solving: Sound judgment and analytical skills to make effective decisions in high-pressure or ambiguous situations. Ability to adapt to rapidly changing business environments. Mobility and Flexibility: Open to relocation and frequent travel across India. Comfortable working in both urban and rural settings as required by operational needs. Tech-Savvy & Digital Orientation: Proficient with learning management systems (LMS), Microsoft Office Suite, and capable of incorporating digital and multimedia tools into training. Training & Facilitation Expertise: Proven experience in conducting TNA, content development, classroom/virtual facilitation, and post-training evaluation. Certification in instructional design or training methodologies is a plus. Team Collaboration: Collaborative mindset to work with cross-functional teams like HR, Operations, Product, and Compliance to deliver integrated learning solutions. Performance-Driven: Goal-oriented with a focus on measurable outcomes. Ability to monitor and report training effectiveness and recommend continuous improvements. Ethical & Policy-Compliant: Must have a strong ethical foundation and be committed to following organizational policies and maintaining training standards.

Role & Responsibilities: 1. Developing Training Strategy (30%) Training Planning: Develop and implement the organization's training strategy and annual training plans based on identified business needs and skill gaps. Needs Analysis: Conduct training needs analysis (TNA) at various levels within the Operations team to identify current and future capability gaps. Roadmap Creation: Establish structured training roadmaps for different employee segments, including leadership and frontline operational teams. 2. Training Design & Execution (50%) Training Program Design: Design relevant and effective training courses and programs tailored to the identified needs, including induction, refresher, and capability-building modules. Program Implementation: Plan, schedule, and roll out nominations for training programs. Deliver or coordinate delivery, and measure program effectiveness through assessments and feedback mechanisms. Vendor & Partner Management: Identify, evaluate, and manage relationships with external training partners, content developers, certification bodies, and learning agencies. Innovative Learning Methods: Leverage modern instructional design practices, adult learning principles (andragogy), and multimedia tools to enhance learning experience and engagement. Cross-functional Collaboration: Liaise with the Operations, Product, HR, and other departments to ensure alignment and integration of training initiatives. Trainer Certification & Quality: Manage the Trainer Certification Program and oversee the assessment of trainers using the Training Quality Score (TQS) framework. Policy Adherence: Serve as the custodian of the Training Policy and ensure its compliance and proper implementation across locations. Content Repository Management: Maintain a centralized repository of all training content, including induction programs (PROP/IND), refreshers (RTP), capacity building training (CBT), and field communication capsules (WCH, MORM, etc.). 3. MIS, Analytics & Reporting (20%) Monitoring & Reporting: Track training activities, costs, trainer performance, and participant feedback. Maintain records as required by the function. Feedback & Improvement: Analyze program feedback and assessment results to identify areas of improvement and innovation in learning methods. Reporting: Prepare and publish detailed reports post-training sessions, summarizing key metrics, observations, and action points. Mandate Tracking: Capture, consolidate, and maintain training mandates received from various business units and ensure timely delivery. Desired Candidate Profile: Presentable and Articulate: Should carry a professional demeanor with strong command over English and local languages as applicable. Excellent communication and presentation skills are essential for delivering impactful training sessions. Interpersonal Excellence: Strong interpersonal and relationship-building skills. Ability to build rapport quickly and influence stakeholders across diverse levels of the organization. People-Oriented Personality: Must be empathetic, approachable, and a true peoples person with a passion for employee development and team empowerment. Strategic Thinking: Should be able to link learning initiatives to business goals. Ability to develop long-term capability-building strategies in alignment with organizational objectives. Decision-Making & Problem Solving: Sound judgment and analytical skills to make effective decisions in high-pressure or ambiguous situations. Ability to adapt to rapidly changing business environments. Mobility and Flexibility: Open to relocation and frequent travel across India. Comfortable working in both urban and rural settings as required by operational needs. Tech-Savvy & Digital Orientation: Proficient with learning management systems (LMS), Microsoft Office Suite, and capable of incorporating digital and multimedia tools into training. Training & Facilitation Expertise: Proven experience in conducting TNA, content development, classroom/virtual facilitation, and post-training evaluation. Certification in instructional design or training methodologies is a plus. Team Collaboration: Collaborative mindset to work with cross-functional teams like HR, Operations, Product, and Compliance to deliver integrated learning solutions. Performance-Driven: Goal-oriented with a focus on measurable outcomes. Ability to monitor and report training effectiveness and recommend continuous improvements. Ethical & Policy-Compliant: Must have a strong ethical foundation and be committed to following organizational policies and maintaining training standards.

Criteria:- Minimum 1 year of experience in the BFSI sector/freshers can also apply. Must be a graduate. Should have DL and Bike Product Experience - PL / BL/ Mortgage Loan/ HL/ AHL/ LAP, etc (Secured and Unsecured Loan)

Criteria:- Minimum 1 year of experience in the BFSI sector/freshers can also apply. Must be a graduate. Should have DL and Bike Product Experience - PL / BL/ Mortgage Loan/ HL/ AHL/ LAP, etc (Secured and Unsecured Loan)