Branch Manager

Job Description

Job responsibilities: • Source proposals for the assigned products. • Appraise the loan proposal highlighting the viability of business. • Carry the entire operation and execution from loan approval to legal to disbursement. • Monitor the client relations and payment schedule. • Understand the client need & design communication for them. • Design Products suitable to market and clients requirement in coordination and supervision of Head MSME. • Study competitor and do product benchmarking. • Maintain and manage the cordial relationship with stakeholders through client servicing. • Prepare and provide timely information for the purpose of MIS reporting to the higher management • Target setting for individual sales officers as well as the branch and monitoring achievement rates • Plan for & implement cross-sell programs for MSME finance products to existing customers • Business plan preparation for the branch with regular performance tracking Collection: • Ensure timely collections by contacting customers on a regular basis • Monitor repayment process & delinquency trends at Branch • Ensure the collections target for the branch are met on an on-going basis Team management: • Implement training programs for the branch staff as required by the company • Manage the branch team in an effective manner resulting in employee satisfaction • Track the performance of team members and evaluate the same on a periodic basis and mentor the team by providing constructive feedback • Ensure that the branch team members adhere to the values of the company and are punctual and disciplined • Ensure that the team works as a cohesive unit and deliver superior customer experience. • Address any concerns that the staff may have with respect to work environment and ensure a safe and healthy working environment for the team Skills and Knowledge: • Sound product knowledge • Good networking skills • Good Team spirit & Leadership skills • Problem solving • Time Management