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5.0 - 10.0 years
3 - 7 Lacs
Pune
Work from Office
Job ID: 199316 Required Travel :No Travel Managerial - No LocationIndia- Pune (Amdocs Site) In one sentence Manages and coordinates the diverse operation of the department/domain, ensuring that the daily operations are coordinated with vital resource and tools; Ensures that operational directives are carried out in full and to completion, and assures that the schedules, meetings and goals work in harmony towards customer happiness; Tracks and maintains the performance of vendors / external parties to uphold company interests. All you need is... Education Graduate Experience: Minimum 5 years Skills: 1. CommunicationStrong command of written and spoken communication.(Hindi ,Marathi, English) 2. KnowledgeProficient in computer skills, including Excel and PowerPoint. Responsibilities: 1. Email ResponseHandle and respond to security-related emails in a timely manner. 2. Work Plan TrackingTrack and update work plans to ensure all security tasks are completed as scheduled. 3. Budgeting and Invoicing HandlingManage budgeting and invoicing processes for security operations. 4. Vendor Payment Follow-upFollow up on payments with vendors to ensure timely transactions. 5. AMC CoordinationCoordinate Annual Maintenance Contracts (AMC) for security systems and equipment. 6. Report MaintenanceMaintain various types of security reports. 7. Fire Evacuation Drill CoordinationOrganize and coordinate fire evacuation drills to ensure preparedness. 8. Security Incident ResponseManage and respond to security incidents promptly and effectively. 9. Security TrainingConduct security training sessions for staff. 10. Physical Security AuditsPerform physical security audits to ensure compliance and safety. 11. ComplianceEnsure adherence to security policies and regulations. 12. Technology ManagementOversee the management of security technologies. 13. MonitoringContinuously monitor security systems and processes. What will your job look like You will handle the work activities of a department / domain and suggests and/or implements changes that will make the output more effective. Collaborate closely with internal partners and external vendors, and supervises execution of activities Supervise and monitor vendor / supplier performance to improve results and uptime, minimize costs, and maintain high levels of customer happiness. You will support managers / employees in their day-to-day coordination and management of business operational activities and/or issue resolution Coordinate communication between internal units and external vendors / suppliers. You will process, approve and follow up on invoices, rate charges, payments, and other financial operations-related issues You will supervise and updates the relevant systems and business operations policies. You will ensure compliance with company's standards and procedures. You will maintain a high level of service to internal / external customers and ensure superb communication between partners. Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com Why you will love this job: You will have responsibility to Manages and coordinates the diverse operation of the departments. You will supervise the work activities of a department/ Supervises and monitors vendor as per Amdocs guidelines. You will work with relevant partners supervise and update the relevant systems and business operations policies. We are giving the opportunity to work with the industry s most sophisticated testing technologies and help customers shift into the new testing realities of the digital world! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave! Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
Posted 1 week ago
2.0 - 4.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Role & responsibilities : Provide advanced desktop support for end-users including troubleshooting hardware, software, and network issues. MAC Support (Configuration, troubleshooting, JAMF ,iTunes) skills are mandatory. Install, configure, and maintain desktop systems, applications, and peripheral equipment. Manage and resolve escalated tickets from Level 1 & L2 support. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training to junior support staff. Inventory management. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-4 years of experience in a desktop support role. Proven experience with Windows and Mac operating systems. Solid understanding of network protocols and configurations. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Skills MAC and Windows Support Active Directory Office 365 Networking Troubleshooting Ticketing systems SCCM Customer service This is a contractual role for 1 year. If open for contractual job then only please apply.
Posted 2 weeks ago
1 - 3 years
5 - 6 Lacs
Bengaluru
Work from Office
About Lowe s: Lowe s Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com . About the Team: The Private Brands Team is committed to delivering a cohesive and consistent brand experience through effective portfolio management and minimizing dependencies on third-party agencies.The Packaging Operations Team is responsible for the execution of our Private Brand strategies. This includes managing packaging, print quality management, packaging innovation, and development. This team oversees the review of instruction manuals, works with Legal on trademarks and registration marks for logos, products, and collection names, and supports our sustainability goals. Job Summary: As an Associate Production Artist, you will develop the product specific packaging artwork from approved master templates adhering to the printer specifications and brand guidelines. The Associate Production Artist will get trained and will support the designers in building clean, press ready packaging les and be excited to be part of a professional, collaborative, fast paced environment. Roles & Responsibilities: Core Responsibilities: Creates and rebuilds multilingual production-ready artwork files across various pack sizes based on brand guidelines and approved master templates while maintaining consistency across the complete range. Produces technically correct, print ready mechanical files Determines size and arrangements of illustrative material and copy, selects style and size of type, and arranges layout based on available space, design and production requirements. Prepares electronic proofs of finished artwork for internal and external approval Works on and completes multiple orders and projects in the allotted time throughout the day Interacts regularly with designers and other team members as needed for completion of assigned projects Manages the execution of the work, ensuring that creative projects are completed on time Other duties as assigned. Years of Experience: 1-3 years of experience Required Minimum Qualifications: Graduation or Diploma in Design Skill Set Required: Primary Skills (must have) Possesses a strong portfolio of well produced work Ability to build strong, technically tight, problem free mechanicals ready for print Must be highly pro cient in industry standard design software (Adobe InDesign, Illustrator, Photoshop, etc.), MS O ce and other applicable programs on Macintosh platform. Extreme attention to detail - should demonstrate an individual s quality performance of not less than 90% Right First Time (RFT) Must understand die lines and mechanical speci cs of a broad range of product packaging Pro cient knowledge of prepress and printing standards, including Litho and Flexo Ability to produce independently in a team environment Good communication skills, both written and verbal, along with the ability to listen for understanding to execute the work Manages time effectively. Flexible during high-volume periods (some longer hours). Secondary Skills (desired) Solid understanding of standard weights & measures requirements Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Posted 1 month ago
2 - 7 years
1 - 5 Lacs
Pune
Work from Office
Job Summary: We are seeking a skilled and customer-focused Mac Support Engineer to join our IT team. In this role, you will be responsible for supporting and maintaining macOS systems, resolving technical issues, and ensuring smooth day-to-day operations for end users working on Apple hardware. The ideal candidate has a strong technical background in Mac environments, excellent troubleshooting skills, and a passion for helping people with technology. Client : Emcure Pharmaceuticals / Cognizant Location: Pune - Hijenwadi Work Mode: 5-6 Days Shift: Rotation Shift - Includes Night Shit Notice: Start Date - 15 May - 20 May. Male Candidate Only Key Responsibilities: Provide technical support for macOS devices, including MacBooks, iMacs, and related peripherals. Diagnose and resolve hardware, software, and networking issues related to Apple systems. Install, configure, and maintain macOS systems and related applications. Manage and deploy devices using MDM solutions such as Jamf, Kandji, or Mosyle. Support end-user productivity tools like Microsoft Office 365, Google Workspace, Adobe Creative Cloud, and collaboration tools like Slack and Zoom. Maintain inventory of Apple hardware and software licenses. Create and maintain technical documentation and user guides. Assist with user onboarding/offboarding and account provisioning. Work collaboratively with other IT team members and escalate issues when needed. Ensure systems are compliant with security and company policies.
Posted 1 month ago
3 - 7 years
7 - 12 Lacs
Bangalore Rural
Hybrid
Overview: Working as a full-time Systems Engineer - Desktop where you will be responsible for helpdesk, technical support, and manage IT assets. Job Responsibilities: Handling incoming emails, self-service Help Desk tickets, incidents and requests Resolving and escalating Help Desk incidents and requests Collaborating with colleagues and leadership to provide prompt and accurate customer service Supporting hardware and software for Fastenal employees in all departments Detailing accurate information in the incident or requests forms Should have basic knowledge on installation, configuration and troubleshooting of MS Windows OS 10/11. Basic knowledge about DHCP / DNS / SCCM / Windows TCP/IP protocols & Windows AD. Basic network troubleshooting. Printer & IPAD support. Assets, Licensing and Vendor Management On-call Support Skills Requirements: Excellent written and oral communication skills Problem solving skills Should have knowledge on Microsoft Office Suite Highly motivated, self directed and customer service oriented Demonstrate strong organization, planning, prioritizing abilities and attention to detail Learn and perform multiple tasks in a fast paced environment Work independently as well as in a team environment Networking Basics Basic troubleshooting skills in windows desktop environment Basic knowledge about various Windows TCP/IP protocols & services (SCCM, DNS, RDP etc.) Personal Attributes: Demonstrate our core values of ambition, innovation, integrity and teamwork Demonstrate relationship building and teamwork skills within all levels of the organization in a collaborative effort Flexible and proactive/self-motivated working style with strong personal ownership of problems Ability to multi-task under pressure and work independently with minimal supervision EXPERIENCE: 2-4 years of relevant experience in Helpdesk and Desktop support EDUCATION: Full time Bachelor's degree
Posted 2 months ago
3 - 5 years
3 - 6 Lacs
Bengaluru
Work from Office
Skill required: User-Generated Content Moderation - Content management Designation: Trust & Safety Analyst Qualifications: Master of Business Administration Years of Experience: 3 to 5 years What would you do? Content Moderation analyst will be a supportive role who has a strong understanding of policy and helps with coaching & supporting other agents whenever required. They will be interacting with the Team leads to support their daily activities like huddles, calibrations and performance management of the team and will be responsible to ensure their performance KPIs are achieved.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Overall 5+ years of experience required in operations domain 2+ years of experience as an operations analyst or in a similar position Flexibility and availability for rotational shifts and week offs to cover hours of operations Knowledge of social media and the technologies that support it Familiarity with internet policy and content moderation environments Strong written and spoken communications skills Ability to work flexibly and to exercise good judgement in a high-pressure environment Comprehensive knowledge of tools, concepts, and associated methodologies of QA Experience in metric driven rigorous process for an operations service Experience in Monitoring and analyzing reports and making recommendations on actions (Good to have) Superior time management skills and ability to meet deadlines with minimum supervision Competency in Excel, SQL and other technical skills are a plus. Experience using Microsoft Office (Outlook, PowerPoint, Excel, Word) Willingness to work with sensitive issues, including but not limited to:Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons, and other potentially offensive products Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Roles and Responsibilities: Run huddle if TL is unavailable Discuss items from the day with team Attend regular Senior specific huddles for alignment QA Calibration Call with QA Team Responsible for coaching and supporting teams & TLs Regularly have 1:1s with agents on team to cover errors (QA Feedback calls) Regular team calibrations regarding QA errors Recommend and update policies and procedures to improve performance Developing new processes and procedures to enhance operations Relay fails back to individuals and coach accordingly Aiding agents to achieve quality metrics Highlight trends and suggest remediation actions where necessary to TL Proactively communicate with TL regarding agent performance Expected to hit minimum KPIs (Prod & Quality) Senior Task Form to be completed daily Stay updated on all relevant policy updates & clarifications Get actively involved in Senior tasks below Qualifications Master of Business Administration
Posted 2 months ago
0 - 4 years
1 - 3 Lacs
Hyderabad
Work from Office
We are looking for a creative problem solver with a strong work ethic. We expect our technicians to provide intuitive tech support, know how to ask the right questions, and be empathetic to our end users. To succeed in this role, you must be self-driven and passionate about learning. We value a strong team dynamic, and we encourage both independent and collaborative working styles. If you re interested in a new challenge in our fast-paced corporate environment, we welcome you to apply!ResponsibilitiesIn this role, you will provide front-end and back-end support in our primarily Mac environment. This is a mainly office based role, which means you will work out of our Bangalore office a minimum of three days per week (Tue/Wed/Thurs). You will also provide remote support to New Relic employees globally. Day-to-day responsibilities will include the following: Respond to internal support inquiries in person, via Slack, email, or phone calls Configure and setup IT hardware, including laptops, printers, and peripherals Technology enablement service and training Provision, de-provision, user accounts & system access Provide event & meeting support via Zoom Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications Ensure accurate inventory of hardware assets Maintain a high level of service and support using a ticketing system Collaborate with external partners like Security and Facilities Participate in a global emergency on-call rotation Your Qualifications Several years of experience supporting Mac hardware Deep expertise with SaaS applications (eg. Google Workspace, Okta, Zoom, Slack) Network knowledge and troubleshooting Familiarity with JAMF Pro and CrashPlan Strong soft skills (eg. critical thinking, creative problem solving, leadership, etc.) Demonstrate empathy and a desire to provide a first-class end-user experience Exhibit passion and motivation for new technology and learning Demonstrate ability to work both independently and as a member of a team Desired Qualifications Apple Certified Macintosh Technician (ACMT) certification Apple Certified Support Professional (ACSP) certification Google Workspace certification Google IT Support Professional certification Comfortable using a command line Familiarity with a scripting or coding language (Python, Bash, Javascript, Java)
Posted 2 months ago
4 - 6 years
6 - 8 Lacs
Pune
Work from Office
Job Purpose We are looking for a person to handle requirement gathering and support of applications. Should have a good knowledge of Techno Functional statements and queries. Should be able to pick up new technologies fast. We are looking for candidate with innovative mindset and who will manage HR & Admin applications efficiently. Duties and Responsibilities Understand and troubleshoot technology problems and offer solutions Understand the technology infrastructure and Application architecture end to end Understand the business requirements and deliver it through outsourced team Take part in evaluation of new products, POC, Time bound RND and solution deliveries Manage teams (both internal and external)/projects within given cost and time Plan, execute, track and report progress of initiatives taken up Adopt new processes/ improve existing processes to deliver better business solutions Adhere to quality / info-security guidelines and processes including maintain adequate documentation Attend review meetings, business user meetings, IT meetings etc. Required Qualifications and Experience Minimum qualification required is Graduation in computers / electronics with an experience of 4-6 years in information technology projects. Require good written and spoken communication skills Require ability to take lead and manage delivery with help of partners (Offsite) Require hands on experience in managing projects. Require proven abilities to analyze, debug and find solution to technology issues Require process orientation, ability to adopt new processes and improve existing processes on ongoing basis Require knowledge of Windows and Linux operating systems Passion to learn and work on any technology
Posted 3 months ago
12 - 15 years
14 - 16 Lacs
Bengaluru
Work from Office
Management Level : 07 - Manager Location:Bangalore/ Gurgaon/Pune/Mumbai Must have skills:Product Owner from consulting background Experience: Minimum 12 year(s) of consulting experience is require d Educational Qualification: B.Tech/BE Summary Looking for self-driven professionals with exceptional skills in consulting excellence:gathering and analyzing information, formulating and testing hypotheses and developing recommendations for presentation to client management to help them achieve their business plan, create new business models and drive the right kind of innovation required for success. Roles & Responsibilities: Build and curate strategy roadmaps, cost benefit analysis, offerings, competitive analysis, primary and secondary market research or revamp business models for client portfolio in technology and non-technology areas. Design & execute measurable go-to-market activities and initiatives aligned with the objectives of the business group. Own and manage key stakeholder relationships with global offering leaders across different industries. Deliver high-impact client solutions by bringing together offerings with a clear understanding of the client problem statement. Mentor and lead the activities of small nuclear teams for RFP/RFI responses to capture sales opportunities for growth. Build the capability of the team in areas of Consulting, Product Strategy, Business Analysis and Presentation, Communication, Client Stakeholder Management, Data Analysis and Visualization. Demonstrate leadership ability in a team environment and counsel small 5-6 member teams at the organization for career planning, skill enhancement and professional achievements. Qualifications Your experience counts Graduate degree in Engineering/Commerce/Economics/Statistics with a post-graduation qualification such as MBA from Tier1 Institutes preferred. Minimum 8+ years of experience in business management or consulting experience in a reputed company with professional achievements. Ability to work effectively with people at all levels in an organization. Outstanding written & spoken communication skills and experience of working with cross-cultural leaders & stakeholders in global teams. Excellent problem solving, project management & stakeholder management skills. Flexibility, agility and travel readiness that is required in a consulting environment. Sensitivity and skill to communicate complicated ideas effectively.
Posted 3 months ago
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