Posted:None|
Platform:
Work from Office
Full Time
1. Providing Voice support to External customers. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
2. Provide remote support IOS devices
3. Resolve customer queries within SLA & achieve customer delight.
4. Maintain and update the inventory as and when required.
5. Co-ordinating with logistics partners for delivery and replacements.
6. Maintain and update calls in service desk software
7. Maintain and manage MDM suite
8. Time bound escalation for incidents which require OEM / L2 support
9. Communication and Coordination with all stake holders viz. iPAD Vendors, iPAD users, MDM Support Vendor, IT and Digital marketing Employees
1. Fresher Can also apply
2. Good experience in Advance Excel
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