Perform fiber optic splicing, termination, and testing using splicing equipment and OTDRs. Troubleshoot and repair fiber network issues, ensuring minimal downtime. Travel to job sites as required and work based on needs
1. This person needs to have a bike with license. All petrol costs will be refunded 2. Needs to ensure whatever outside work is assigned must be completed 3. All network related trainings will be given
Role & responsibilities Must be willing to travel across Karnataka to check feasibility Will be responsible for getting new vendors onboarded Will be responsible for any downcalls and must follow up and ensure complaints are attended swiftly Preferred candidate profile Technical knowledge of a splicer is a must experience as a splicer is important Must have a two wheeler and local language is highly preferred
Role & responsibilities Call B2B customers and take promise to pay Ensure to report using MIS Must be very much familiar with excel and must be good with numbers
Role & responsibilities Should have experience with the installation of Fiber Optic Cables Splicing Must know OTDR should be able to resolve power loss issues Preferred candidate profile Should have enough experience in the above field with a cable operator or ISP
Role & responsibilities Identify potential customers and generate leads through field visits, referrals, and local marketing Explain broadband / other product plans, offers, and features clearly to customers Ensure timely follow-up Complete customer KYC, documentation, and coordinate with the backend team for installation of products Achieve individual and team sales targets on a monthly basis. Provide regular status update and reports
Role & responsibilities Receive and record customer complaints or service requests through phone calls and emails. Create downcall tickets accurately in the ticketing system with complete details. Assign and follow up with field splicers or technicians for on-ground issue resolution. Track ticket progress and ensure timely updates are recorded in the system. Communicate ticket status and resolution updates to customers clearly and promptly. Escalate unresolved or delayed cases to the Supervisor when necessary. Maintain customer call logs, update service reports, and support daily ticket closure reports. Ensure high levels of customer satisfaction and adherence to SLAs. Capture Reasons for outage timely Preferred candidate profile Diploma or Bachelors degree in any discipline 1–3 years of experience in a help desk, call center, or ISP customer support environment Good communication skills in English and Tamil
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