Help Desk Executive

Knight Frank

2 - 7 years

1 - 3 Lacs

hyderabad

Posted:6 hours ago| Platform:

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Skills Required

helpdesk help desk operations query management service desk management service desk helpdesk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

To receive and log calls/complaints/requests from residents and customers.

To ensure logging in all the complaints in the helpdesk software.
To assign the queries / complaints to technical and soft services team immediately for resolution.
To track and close the complaints in coordination with respective stakeholders.
To ensure consistent and timely responses to customers within defined TAT.
To escalate unresolved complaints and queries to concerned authority for closure.
To prepare daily MIS of queries and complaint along with analysis and share with client and site lead.
To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.
To deal politely with all the stakeholders to understand their concerns, queries, grievances.
To notify the facility manager / site team for any emergency situations.
To advise guest and resident on safety and emergency procedures.
To coordinate for Id cards, entry passes for servants, maids and contr

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